Picture this:
Your grandma falls and injures her knee. The…read morebest solution is to downsize into a smaller home, less stairs, and a little assistance. We hired Deanna to destress the situation, as my grandma tore something in her knee and couldn't help pack or move to much, besides go through her own belongings. During this process she had the help of 3 daughters, 2 husbands, a couple of friends, and a moving company, so in no way did we put the entire move no this women. Her job was to help sell the remaining items in the house and bring in Vendors to buy what they would like, and she would donate the rest of the belongings left. Deanna also committed to cleaning the house, and shipping out items to one of her daughters. When I showed up to help on Monday, 5 days before she closed the house and everything in it needed to be perfect, Deanna was on a personal phone call (one hour, on our dime) after making her cry about how there's no time, she needed to be doing things faster, and how the place was a mess. It was bare bones, it really could have been finished that day. she hid when I came in with one other helper. I heard her on the phone asking the real estate agent if he had someone to clean the place, he said no. After that she walked out to the living room and asked if we had cleaning supplies or a vacuum she could use (it's all at her new place). She was frustrated and said someone would clean the house tonight. One of the daughters stopped by the house that night, she left every light in the house on, the doors are all unlocked, and THE OVEN ON 500 DEGREES CLEANING MODE!!!! She also had a bum knee, she couldn't even go downstairs to help price items for sale or clean she didn't even see half of the house, every time she was there she was on the phone or drinking my grandmas teas, or water bottles, sitting on a chair 80% of the time. She never would answer phone calls the last week, she would return them in her own time, she couldn't give us a game plan for when things would be done. The next morning she had another older women there cleaning up the rest, she was nice, but kept telling me they were so busy and didn't think they could donate the couch downstairs because it was a pullout bed and we would have to pay someone to move it (but that was in the agreement). They waited till 2 days before the close date to tell us this, and the couch wasn't even a pullout, they didn't check.. The items she was supposed to ship to someone, she tried pawning off on me, she wanted us to drive all the stuff from Spokane to Tacoma 5 hour drive. So get this the whole situation was so sketchy we asked for an itemized receipt with the bill. She delivers the bill with no itemized receipt, it gets better the quote of 500-750 was out the window, it was a $3000 bill. She also said she didn't have time to sell her stuff which was a 70/30 split and she donated it all, and when we asked where "SHE FORGOT" ???? She also managed to lose boxes of my grandmas belongs, memories that we all cherish and could one day be passed on, but now they are all gone, probably in the back of the storage unit with the "donated" items. I had to take photos of stuff downstairs for my grandma so she could see what's left because Deanna couldn't tell her. When my grandma tried to discuss the bill, she walked off and said "no we are done" . Beware she doesn't help, she destroys.