The company kept us fully informed of the progress in the shipping and gave us an approximate delivery time with the assurance that the guys delivering would call to give us the real time they would arrive. Our delivery guys arrived a couple of minutes before the time they said! They were very professional made sure the product was scratch/dent free, then hooked everything up and made sure it worked correctly. They even removed our existing product to the garage for my husband. I can't tell you how pleased we are with their service! We will definitely use their services again! We highly recommend RXO! read more

Gentlemen were courteous and took great care with our delivery. Justin and Doug were great. We appreciate great service. read more

Scheduling was great - very communicative and timely. However, paid a substantial amount for white glove delivery and this portion was u acceptable. Dining room table is not lag-screwed at all on one end -- the top rises off the base entirely when lifted. Chair was missing a screw and none left as replacement - and blue tape on brand metal labels and upc code stickers left on items unnecessarily. Now it's left on to deal with replacement parts and fixing items that aren't put together correctly. read more

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The delivery was done professionally and in a timely manner. The gentleman were professional, knew their product and were extremely helpful in answering all our questions and even the questions we hadn't thought of yet. I would absolutely recommend these men and the company they work for. Thank you. read more

I was notified every step of the way. Loved receiving text notifications in addition to a live call from a representative. The two men were faced with challenging circumstances, an icy hill in a large truck. Not once did they make me think getting the product inside would be a problem. They were friendly, personable, and professional. I'd work Rxo in heartbeat for future deliveries. read more

Had a GE washer/dryer combo delivered from Costco. Was surprised that they drove from Spokane Washington all the way to Eureka Montana to make the delivery and installation . The two guys were on time, efficient, kind, very professional, clean, and was very careful with the existing furniture and the appliance they delivered. They were quick with installation and the unit works perfect. Very thankful for such a perfect delivery and install, doesn't happen very often! read more

RXO - Shipping Centers Near Me - Spokane, Washington

Our delivery fellows were very nice guys, timely with the delivery, efficient, and careful. Excellent service!

RXO's delivery crew Ivan and James went above and beyond to deliver our new washing machine. We had a snow storm last night, which made roads very slippery. There was very little sand on our hilly streets, so I didn't think there was a chance that the delivery could be made. They set up the machine and tested it before leaving. They were polite, thorough, and did a great job! read more

Kept us informed of delivery window and were on time. Delivery guys were super friendly, knowledgeable, conscientious about not banging stuff and cleaned up after set up. And, though it may seem small to others, they didn't smell!! read more

If I could leave a worse review I would. RXO is the absolute worst and can't believe Costco uses them for their delivery. I ordered new appliances through Costco and when we received the refrigerator it was damaged. Costco reordered to replace, an exchange. 6 months I have been trying to get a refrigerator delivered And return the damaged one.They have canceled after being on the schedule for 3 months saying they don't have room on the truck. When they finally showed up 5 months after having it sit in their warehouse it was damageD. Now they can't deliver the new one until October 2nd. I am pretty sure the call center is not in the US, they can barely speak English, but they try and say they are at the location of my refrigerator. And I again we wait. read more

Delivery and installation of a LG Washtower purchased from Costco went smoothly and efficiently. The two delivery men were pleasant and very careful with both the appliance and with the floored, doors, and walls. They provided recommendations for running an initial empty load to clear out any manufacturing debris. They removed the packaging debris and left everything neat and tidy. Really could not ask for a better experience. read more

RXO - Shipping Centers Near Me - Spokane, Washington

I ordered several things from Costco direct. shortly after the order was made I received a link to RXO for tracking. The delivery was scheduled for November 20th and the pre-recorded message said that they don't schedule the time window until the day before and that they would call with the delivery window time once the route was finalized. I checked the website and called the number every few days before the scheduled delivery date to make sure nothing changed. I flew back home to Montana from working in NY on the 19th to be home for the delivery. I checked the RXO website first thing on the 20th and it still stated that it would deliver on the 20th. I called the number to get an update on the time window and that's when I was transferred to the call center located in the Philippine. I was told they could not locate one of my items and would not be delivering anything on the 20th. since then I have talked to several people at the call center that cannot speak clear English. I have searched for a number to talk with someone at the Spokane Valley center but I cannot find one. I have talked with Costco and they are also having problems getting a response from RXO. At this point I just want my stuff but I travel for work and so I have to plan to be home. If I could talk with someone who works for RXO in the US that would help greatly. Who knows... maybe Trump can make customer service great again. read more

This delivery company gets an A+. Everyone we worked with were polite and very customer service oriented. We received a call saying when they would be to our house and even got a call half an hour beforehand saying they were close. All the employees we dealt with were great. The delivery was faultless and we would recommend this company without hesitation! Thank you!! read more

I called your customer service thousand times, and they said there are few more people waiting on it. Okay! I called next day, they said manager is busy right now. Then, I said how about I left my contact number and you guys could call me back. They said they will call me back in the same day. However, they never called back. Then, I tried to start the online chat. First, I sent couple messages, but your stuffs didn't reply ! The website kept telling me if I didn't type in 40 seconds, it would end the chat. The problem is I keep typing but no one answered! Then, the chat was ended when you guys replied me to provide an address. I started over again and again! The final result is we can't do anything! This is the early date we could provide ! read more

Polite guys who called ahead, and they were very concise and kind. They also cleaned after themselves, clean shoes, and very congenial. I highly recommend their services! read more

On Oct 12th I ordered a rototiller through Amazon. RXO is the carrier. It is now Nov 19th. RXO says it has tried to deliver 3 times and continues to reschedule but never makes it to my door. I've been on the phone numerous times with the lovely folks in the Philippines. They are quite apologetic, and have tried to call the RXO carrier in Spokane Valley, but no one will answer the phone or respond to messages. I've been assigned a Senior Specialist with RXO last mile, Akash Palkar who assured me that they would deliver today. When it started to get late, I called the Philippines again and was told that no delivery was scheduled. Got to say, RXO, you have one job. And you're not doing it. I will be contacting the BBB in Spokane Valley next and try to get someone at RXO corp. on the line. Right now I'm out 800 bucks. So you might want to reconsider shipping or receiving at RXO. At least if you live around their delivery area. read more

I received frequent and accurate updates on the schedule. The two delivery men were extremely nice and professional, and took the time to place the delivery where I needed it. Great service! read more

Wow! I got the 30 minute call ahead, and the guys got through snow and terrible conditions just to make my delivery. Very friendly and helpful drivers. Rarely have this good of an experience with deliveries read more

They kept in touch when they were arriving. Very friendly & no damage done!!! Would recommend them for every delivery!!!thank you so much

Delivered a fridge yesterday. They were polite and professional. They we're careful of my home and furniture. easy communication and seamless process. Highly recommend! read more

Justin and Evan delivered our sectional today from Sixpenny. They were prompt, courteous and very professional. They had our sectional put together in no time. We totally recommend RXO delivory. read more

5 stars for the delivery. Good status updates and on time delivery. Friendly delivery guys. We live in a small town north of Spokane and have had trouble with freight delivery from other companies. Minus 1 star for the 10 text messages telling me to review. read more

They had to find my husband riding a mower in the field to sign while I was on phone elsewhere ! Patient and communicated

Communication from the company was excellent. Would love to have been given a shorter window of time, as I did not live at the property delivery address. But as requested the driver did contact me and allow me enough time to drive to the delivery site. He had to wait a few minutes for me, but was extremely gracious about that. The driver/delivery men we're very friendly, professional. Could not have asked for a better experience on a delivery. Great employees!! thank you! read more

I was given a 4 hour window the day prior and Derrick called me with a 39 minute window the day of. He was professional, courteous, and careful with my belongings. Very happy with their service. read more

For lack of a better acceptable word CRAP FOR SERVICE! We have ordered from Costco and other companies that use this service ,and EVERY TIME delivery is scheduled for a specific day and then they cancel and delay a week or more then when they finally get here the Furniture that is supposed to be brought in and unpacked/ installed (paid for) the contract drivers just leave the product in the boxes in the living room for my 50+ year old wife to deal with . Well here we are again delivery has been rescheduled twice and ITS LOOKING LIKE A NO SHOW AGAIN ! Phone numbers from the website are useless stuck in an ARU loop . no one at local number " mailbox Full" unknown! read more

This is the worst delivery company I've ever had to deal with. I ordered a new bed and mattress from Casper and they took three weeks to get it here. Casper kept showing they had the item, but this company would never deliver when they were supposed to. Called and told me it would be delivered on Friday. Then got a call from them to set up a "backup" time for the following week just in case Friday didn't work. Never came on Friday. Gee what a surprise. Honestly, if I ever order anything again and see that it would be delivered by these people, I'd cancel my order. read more

Excellent customer service, Above and beyond my expectation! Had a sectional delivered up an extremely steep pitch driveway on one of the hottest days of the year. The two delivery gentlemen unpackaged my sectional put it together for me then hauled way all the packing. they were wonderful!! read more

I had an awesome experience with the delivery and setup of my Costco refrigerator! Jason was courteous and helpful in setup of the refrigerator, including my water hookup for the ice maker. Him and his partner worked well together. They were extremely careful not to damage any floors or walls. I would definitely refer XPO in the future. Thanks, Rust Brown 509-979-5886 read more

I ordered a refrigerator from Samsung and they used XPO for the logistics from Spokane to my house (about 2 hours away). Received notifications that I had to schedule between the May 18th - 25th. I called to schedule and was informed that they only deliver to my area on Wednesdays and that the 18th was already booked. Scheduled for the 25th as email screenshot shows. Last Wednesday, the 25th, I waited until 3PM for a 10:30-2:30 window. They were supposed to call 30 minutes prior to delivery time. Text in the morning showed that it was on the way. When I called at 3 I was told the refrigerator was not put on the truck. I talked to a supervisor and they 'could not' give me the local numbers for XPO even though it is online. They told me they contacted XPO by email and that I would be contacted by a manager. After hours of going round and round and listening to their 'customer support' read the same script, I gave up. Then I got new email days later (no message from any managers) to schedule my delivery as if nothing had previously gone wrong. Same scripts, etc., etc., so I got it scheduled for a June 1 delivery which is today. This morning I received another email to 'SCHEDULE' my delivery! Called customer service again and same script round and round. Finally, I was given a supervisor. This lady gave me the local number and the manager's number. The local number has a mailbox that is full. The supervisors number went to voicemail. I'm pretty sure I'm not getting my refrigerator today and I'm not sure I ever will. Update: The local manager actually called me back just now. Internally, XPO is broken. However, Brett went out of his way to re-schedule the delivery which now is coming on Friday. I pray it works out well for everyone concerned. read more

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Prompt, friendly, efficient And thorough. Very enjoyable experience. Would definitely use Gsin

This is my third delivery with XPO-also had a pick up return-great service with professional kind staff and delivery guys-really appreciate the great service-great mattress as well read more

RXO - Shipping Centers Near Me - Spokane, Washington

The service and communication was excellent! The delivery driver was courteous and very helpful in making sure he communicated when he would arrive and placed the item in a secure location as requested. read more

AVOID AT ALL COSTS. I've had now two deliveries that they deliver outside of the 12 hour window they require you to be there waiting for. They leave items in unsafe areas and every item I have received from them has come damaged. It is just about impossible to get ahold of customer service, and there is no way to contact the local team. The way they conduct business is absolutely disgusting. read more

Great and friendly service. My delivery was right on time. I received a lot of communication leading up to the delivery as well, which gave me time to prepare. Very satisfied. read more

We had a large delivery and they delivered it on time and without any hassle. They kept us in the loop about date and time.

Punctual, professional, and friendly gentlemen. Great communication regarding arrival date and time. Took extra care when unloading and maneuvering box. Offered to stay while we inspected the contents for damages. Excellent service! read more

Very nice and helpful with my delivery! They didn't mind dealing with some stairs. They were also fast and efficient

These guys to a great job. Good communications, show up when they say they will, and very professional.

The two man crew were very friendly and efficient. They took the time to inspect the furniture before bringing it into the house, then set it up me.Great work! read more