What a horrible excuse for a company.
I had a pick up scheduled today between 12&6 for a tv that was SMASHED in when FedEx delivered it to me a few days back.
I was assured MULTIPLE times by many supervisors : Jennifer Abristol, Robert, and two other people in management that this item would be picked up by 6pm, then 7:30pm, and then 8pm. Robert even told me that if someone didn't come by 8pm he would personally arrange for dispatch.
Obviously he was lying, just like everyone else I spoke to all day. Half of the employees have no idea what they are doing. I have a call tag on the pickup and half the customer service reps I spoke to can't tell the difference between that and a confirmation number.
The last manager I spoke to said that no one was even dispatched to pick up this item, even though it is scheduled for a pick up in their system.
So they moved my pick up to Friday, with zero communication and without my consent after making me sit in my living room for 8 hours waiting for them.
It's really pathetic that the only thing this company does is pick up and delivery and they can't even get that right.
DONT waste your time with fedex. They are garbage. The employees there talk out of their asses and speak just to hear their own voices.
This company is completely unreliable and is a complete waste of your time.
Go with DHL, UPS, or better yet send a pigeon before you ever consider FedEx. read more