I am deeply disappointed to write this negative review about a restaurant that I have been a loyal customer of for the past two years. During this time, I have always enjoyed the same two meals: meatloaf with extra mashed potatoes and salmon with extra vegetables. However, my recent takeout experience was nothing short of a letdown, prompting me to reconsider my patronage. To begin with, the portions I received were ridiculously small compared to what I have been accustomed to in all my prior visits. Both the salmon and meatloaf appeared to be half their usual size, leaving me feeling unsatisfied and cheated. It is disheartening to see such a drastic decline in the quality and quantity of the food I once enjoyed. Adding insult to injury was the fact that my bill for the takeout order amounted to $52. Given the inclement weather with heavy rain and the emptiness of the restaurant, I decided to be generous takeout tip and left $60. However, I couldn't help but notice that there were six staff members seemingly idle and unoccupied (with the exception of two patrons). This lack of attentiveness and disregard for customer satisfaction further exacerbated my disappointment. Hoping to address my concerns, I took the initiative to call the restaurant and asked to speak with the manager. Instead, I was greeted by a person named Eric, who identified as the owner. While he did apologize for the subpar experience, his response lacked the sincerity and concern that I expected. Rather than showing genuine interest in rectifying the situation and salvaging our relationship, The owners attitude and mere apology left me feeling disregarded and undervalued as a customer. A restaurant of this caliber should understand the importance of customer satisfaction and the impact it has on their reputation. A proper response from management would have been to inquire about how they could make things right or provide any form of compensation for the disappointing experience. Unfortunately, this opportunity was missed entirely, leaving me with the impression that my patronage was taken for granted. It is with great regret that I say this, but as a result of this underwhelming encounter, I have decided to sever my ties with this restaurant. I had been a loyal and frequent customer, but the recent decline in portion sizes, lackluster service, and the disregard shown by management have shattered my faith in the establishment. To the management of the restaurant, please understand that the satisfaction of your customers should always be a top priority. In today's competitive food industry, it is crucial to deliver consistent quality and service to maintain a loyal customer base. Unfortunately, your failure to meet these expectations has resulted in the loss of a previously devoted customer. Farewell, and I hope you take this feedback as an opportunity to reflect and improve upon the aspects that led to this negative experience. Sincerely, A Disheartened Former Patron" read more