The team here is flexible, patient, thoughtful, hardworking, knowledgeable, and gentleman-ly. Our…read moreFrame TV install turned out perfect

Kevin was very communicative and gave a fair price to mount this tv that I had a hard time looking…read morefor studs. He was clean, respected house floors, and talked through the process of mounting the tv. He also shows you were you should have the tv for line of sight.

Folks, you would be hard pressed to find a security system installer as good as Greg at Sprint…read moreSecurity. Attention to detail, knowledge, and perfect execution along with very fair pricing makes him a rarity in the alarm business. I have to say, he even found a serious error in our system, where the smoke detectors were not linked so an alarm on one floor did not sound on other floors. This was after an "inspection" was performed and passed as part of the closing process. Of course, Greg spotted this and fixed it, and who knows, may have possibly saved our lives if we had a fire event. Just a fabulous service and experience. Thanks Greg!

Greg is a lifesaver, I can't recommend him and Sprint highly enough. At my business, our previous…read moresecurity service provider of many years gave us only one week notice that they were terminating our service. I called Greg and he got right on it. When he and his associate Rimas came by to do the install, it was a way bigger job than any of us had expected, since our previous provider had left things a mess. It took literally about twice as long as expected, and was a very demanding job. They never complained once, and didn't charge us extra. They got us up and running in no time, at a very fair price. Sprint is the best, we're so happy to be working with them!

Had them do an in home consultation to hang a TV above a fireplace. I could tell they did not want…read moreto take on the job because of its complexity and did everything they could to discourage me from hanging it above a fireplace. This is commonplace nowadays and is very doable but the complex cabling and electric was clearly too much for this outfit. They basically are just looking for low hanging fruit. Also, they often don't reply to emails...so mediocre.

Elite Media Solutions had a reputation for being elite but in our experience that is no longer…read moretrue. We have had dropped conference calls almost daily. This is embarrassing and makes work challenging. More than two weeks ago we filled out the first of many electronic requests for service, the form of communication they prefer. Service is slow. Excuses are quick. Elite Media installed a new port at great expense. We saw no improvement. After another service call, a television didn't work and another service visit occurred. Two weeks into our journey, Elite Media proposed two alternative solutions that are expensive and they said may or may not solve the issue. In our experience, there may be alternative providers who can provide better services in 2023.

I tried calling them to use them for their services when I called I asked if this was total…read moresecurity the guy would not tell me is extremely rude, telling me why should he tell me who he is if I'm the one that called him. What kind of business does this. Sounds like they don't want any make any money or do any services. The guy talk to is a piece of work.

Freddy did a fantastic job replacing several locks, making keys and helping fix some door hardware…read more He was efficient, responsible and communicative. It's great to find somebody with extensive experience and also so easy to deal with. Definitely recommend!

This past weekend three outstanding Officers served and Protected a major event in the City of…read moreBoston's Back Bay Area for its Mega Block Party for Boston Pride 2024 held between Arlington and Berkeley Street. This Mega Event gathered 1000's of event goers and visitors to a busy day of Celebration! These three listed below made us all feel safe and protected and they also interacted with many of us! THANK YOU! Each employed by New England Security Inc, headquarters is in Malden Mass, Officer Munzo Rodriguez, Officer Bruce MaCallister and Officer Steve "Ace" Cook What a great day it was!

Great quality employees as well as management that look after each other and their clients like…read morefamily. Would absolutely trust to protect my property and would strongly recommend to others in need of security

I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of…read morethe doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting.

This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most…read morehelpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS!

Great guy, that Mohammed khan. Knows his stuff well. The services was requested, and DELIVERED.read more

Mohammed Khan came to my home to set up my somewhat complex stereo and speaker system with many…read moredifferent and diverse components. After spending almost 3 hours unsuccessfully trying to connect various components and speakers and screwing up the soundbar connected to my smart TV, Mohammed left with a promise to return the next day to fix the problems he had caused and complete the job. That was more than a week ago. Since then he has completely failed to respond to any of my emails, text messages or voicemails. Fortunately, I was able to hire another company, Aura Smart Spaces, to fix the mess that Mr. Khan had created and left me with. They were able to straighten out all of the problems he caused and properly connect all of my components in about 2 hours and for a much more reasonable price. Because of his incompetence and his complete ghosting of me when I tried to get him to complete the job as promised, I would never hire or recommend Khan Design to anyone.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.

David and Kay were professional, efficient, and prompt in responding. They quoted less than a lot…read moreof other places and were able to get my tv mounted and sound bar set up quickly. They also helped me with an issue when the sound bar stopped connecting and I couldn't hear from it. I would recommend them for all your home entertainment needs!

From the owner: Nerd Tech Installs Inc. is a Massachusetts-based company with over 18 years of combined experience…read morein the tech field, specializing in TV mounting, wireless camera installation, audio installation, furniture assembly, PC and WiFi setup, and other home technology solutions. They focus on clean, professional setups like hidden cable management and recessed media boxes to create a seamless, modern look in any space.