Faught Service Company just finished cleaning up mess that resulted from my having annual service contract with Allpro Drain and Air Rescue for last several years. Outside unit had never been cleaned and main unit was missing p-trap. So happy to be with a company where service people are paid by the hour instead of by how much they can sell a customer. I would still be with Allpro if my a/c unit hadn't given out last week. Mark, Allpro's service tech, came out and said my eight year old system was out of warranty. He quoted me a high price to repair and tried to sell me a new system. He was a little too eager to take that 10k out of my pocket though, so although they were "my" a/c company and Texas summer was too close for comfort, I decided to get some additional bids. Dan, the Faught salesperson, came out next day to quote me a new system, but took one look at my existing a/c and said (contrary to what Mark had told me) that I was still under warranty. He said it would still cost me labor, which just made me smile inside. I gave them the job and, at a fraction of the cost Allpro quoted, I am up and running again. I cancelled my annual contract with Drain and Air Rescue and signed up with Faught. Since they were already at my house replacing a part, to be extra safe, I had them repeat my semi annual maintenance service, even though Allpro had just done it a month ago. That's when they found the general lack of upkeep. Sheesh. I say again, I think it is the difference between having a tech who is paid by the hour and one who is paid to sell you stuff. This seems to be a truism for many industries. Small businesses in particular seem to be either service oriented and take care of you properly, like the owner Bonnie and her entire Faught Service organization did, or they try to make as much money off you as they can, which discourages true "service" and encourages the dishonesty and the generally poor service that I experienced with Allpro Drain and Air Rescue. read more

Had Faught install my new AC unit. Brandon Faught and his team did an exceptional job on a not-so-easy job. My indoor unit was in a very hard-to-reach area in the attic. With the new install they fixed this issue. Very happy with my new Lennox Elite AC unit! read more

In my opinion a company that has been called 3 times to get a quote over the past month and a half and given 2 of the office staff the information needed and never recieved a call back from a sales rep or owner, will never be used by me. In my opinions If I can't trust them coming up with a quote how can I trust them with my unit. read more

I had a problem with the company. I took it to Don Faught and he understood completely. He made it right to my satisfaction. He's a good guy. You can trust them. K Bradley read more

Our AC went out recently (on a Sunday naturally) called Faught Service Company (been a customer for years) and needed to replace our outdoor unit '05 & indoor unit '93. We had planned on being pro-active by replacing the entire system this coming February. Bottom line, they were absolutely awesome! Customer service (Bonnie Faught), sales (Brandon Faught) and Service techs (Robert & Daniel) we're off the charts good. Price was very fair...even Don Faught (owner) came by to check on things. We've all got choices when it comes to our AC/Heating needs...I can tell you from our perspective, Faught delivered the goods. ~ Lifetime Customer read more

Came on time and the tech was knowledgeable getting my AC back up and running. Problem is they charged $235 for a capacitor which is a common part found online for literally $2. That's as in two hundred plus for a part that cost two dollars. Crazy expensive mark up on the part PLUS another $104 for the service call itself. $339 for thirty minutes on site to un plug and plug in a replacement part. Bottom line is in my experience with Faught if cost is no big deal to you call them, but they are expensive and may gouge you. read more

I noticed an intermittent error code popping up on my thermostat and after getting the run around from another company, I called Faught. Bonnie answered and was so incredibly patient and helpful. In one brief phone call she was able to give me more information than the other company could after several games of phone tag AND a visit to my home. Bonnie checked my warranty status, looked up the error code I was having, and offered to have a technician check it out same day. Since it's intermittent, I couldn't replicate it for someone to see it that day and luckily it hasn't popped up again. While no one in Texas is excited about their AC going out, I do look forward to working with Faught whenever I happen to find myself in that position. read more

Good service, prompt, and explained the options for replacing our outdated compressor. They clearly explained what they do and do not cover, and helped us figure out a schedule that worked for everyone. They also handled the Energy Audit and all the Austin Energy and City of Austin paperwork and inspections. It helped that they helped set our expectations about what to expect with the rebate program. During the process they suggested options we could consider, explaining the pros and cons and cost considerations clearly. Crew came on time, worked quickly and were efficient, polite and tidy. Also, they were concerned about getting all the work done, there were some minor electrical issues that cropped up and they coordinated working with the electricians. (Rather than being cranky or difficult about it, they were flexible and understanding that it would be better for us if the electrical work was completed before they blew in all this new insulation... ) read more

We highly recommend Faught Service Company. The people we worked with were very knowledgeable, honest, fair, and helpful. They showed up on time and communicated well with us. Faught Service Co. installed a new condenser for our home air conditioner. We discussed various options with Brandon and his father, Don (the company owner), and they listened well to our concerns and helped us understand the options. We never felt pressured and appreciated that they were trying to fix the issue, not trying to maximize their profits. The air conditioner works great now! We would definitely call on them again for air conditioning or heating needs. They are good people! read more

This is the second time we have had someone come out to help with our ac/heater needs this year. Totally impressed with both technicians and the level of care they gave us. They fixed our air conditioner the first time this summer and this morning it was our upstairs heater. Both are almost 25 years old and we are getting close to replacement - but until then, these small repairs will get us by. And when it comes time for new units, I know where I will go. Thanks again for the great response time this morning - truly appreciated! read more

I called Faught on Monday for a service check. They schedule it for the 11th. I was waiting and took off from work to meet them and never got a call. I called them at 4:30p to find out why they hadn't called me and told me that they decided to cancel because of the weather. They apologized and told me that they had number wrong (even though they have caller ID) and they call me back in a few minutes which didn't happen so I left a message. They called me back the next day and apologized again and scheduled for Thursday. So, the Faught service tech comes and starts the check tells me that my compressor is bad and stops right there. He tells me he can't do anymore. I asked him what can be done and he starts hard selling me on buying an New AC unit. Said that I could get a second opinion but they were going to tell me the same thing. Oh, and get this. The AC check is $99. They have a $20 coupon on their website. I give the guy the coupon and he didn't want to honor it because he said that it turned out to be a service call. He decided to honor it after I pointed out that all he did was check the AC and no actual service was done to attempt to fix the unit. Anyway, I called another company. Chuck's AC @ http://chucksac.com. They scheduled the next day. They came on time and fixed it in an hour. Justo started the compressor and coming to find out that the reason it wasn't working that it needed 2lbs or freon. The visit cost me less than $500 when Faught was trying to pressure sell me an AC at a minimum of $6900 because they know summer is coming and people will panic buy. DO NOT GO TO FAUGHT SERVICE COMPANY IF YOU WANT CUSTOMER SERVICE AND NOT AN UP SELL BECAUSE THEY THINK THEY HAVE YOU BY THE SHORT HAIRS! Chuck's AC has great customer service and will do it at a reasonable price. I will continue to use them. You should too. read more

Faught has been my HVAC company for several years. They first helped me with an energy efficient Lennox XC21 system for my upstairs, and I just had them replace an older inefficient system downstairs with another Lennox XC21 system. They offered a great price and made all the rebates easy for both systems. In fact, I like their service so much that I hired them again to install a HVAC system in my detached 3 car garage! The service guys are friendly and professional, and they clean up after themselves too. Always been fast and fair on service work too! I'm a Faught fan! read more

Faught Service Company - Call Rick Matetich at Faught for great sales and service. - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Faught's man kept the appointment to provide an estimate. He had no ladder, but used mine to make a minimal inspection. He made another appointment to deliver the estimate the next day. A couple hours after the agreed time, he called and left voicemail that he would not be able to make it that day. I did not respond and he did not follow up. If this is how they behave when trying to make a sale, I do not want to depend on their support after the sale. read more

We have been using Strand Bros, they said we needed a new a/c heating system (ours is very old). We decided to get a second opinion/quote. Faught recommended they test the system before replacing it and discovered our system had been wired wrong and only ran on the low setting. (The bad wiring was the fault of a handyman not either a/c company.) However, for 5 years of servicing our system, Strand never noticed that when they were testing our system it wasn't running properly nor switching to high speed for that testing. Faught replaced our thermostat, got the system running properly and topped up the Freon for about $600 vs the $9k Strand wanted. The quote process with Faught was excellent also, with knowledgeable technicians. I highly recommend them! read more

Called them to inspect the heating and AC in a home before we choose to purchase. Mark was very thorough and left nothing to chance. I came away with a very realistic idea of what it would cost to correct the situation, as well as what it would likely need a few years down the road. I could then compare these costs to the cost of replacing the systems altogether, or just walking away from the deal. In any event, Faught understood exactly what I needed from them, and really went the extra mile to help me. I won't hesitate to call them to service my AC in the future. read more

Whenever I spend a relatively large chunk of money I assume the job is going to take at least a month. Faught S.C. had us up and running in ONE day. In addition to the most efficient and quietest unit, they added more space to the return air box and increased the size of the plenum and removed many feet of unused flex duct in the attic and brought everything up to code. Larry was great at recommending the proper size unit and handling all the rebate forms. Very clean and professional workmanship all the way. Highly recommended! read more

Faught is amazing! They determined my AC needed to be replaced and we set a date for the new installation. When my AC conked out five days before that (on the hottest day of the year), Faught rearranged the schedule to install my new AC the next day. What service -- and what a relief from the heat! I couldn't recommend Faught more highly -- for their professionalism, responsiveness, and fantastic customer service. read more

Almost like clockwork, the A/C failed on my condo as soon as my home warranty expired. Faught installed a new one based on my square footage (which wasn't a lot) and energy costs. They came out every 6 months for heating and AC checkups. When I eventually moved,I stayed with Faught and they service even what they did not install. Their communication is impeccable; they give me options and recommendations; and any time a rebate is available from either Uncle Sam or the City of Austin, they fill out everything for me. Honestly, you can't go wrong with a locally owned company who cares about their reputation. read more

We had them come over for an energy audit. They claimed that there were no energy rebates except an entirely new heating and cooling system that would cost 14k. (It turns out there are lots of other rebates). Then when I asked to have them send me a bid for the job they never did. Obviously they didn't want out business and we went with another company. I was very disappointed. read more

(3.5 stars if I could.) Lovely people throughout the process of replacing my air conditioning system, and they were very prompt and thorough about supplying rebate forms (although they did not warn me up front that they're not an authorized recycler, so that cost me $75). Their bid was higher than others I got, but I hired them on a recommendation that they were worth it and could handle a special situation I had. Unfortunately, they messed up on a couple of important things. although they made them right soon after I notified them. So overall, based on recommendations here and from my friend, I'd say consider them in your estimate process, but based on my own experience I wouldn't go out of my way to recommend them. read more

I recommend these folks. They bent over backwards to try to help me after I had a gas leak in my house and needed a repair. They were able to send someone the same day to fix the problem, for which I was most grateful. It meant that we were not without heat when the temperature was going to dip down to freezing. These folks are a BIG THUMBS UP. read more

Called on a Sunday after a week of suffering without AC on the bottom floor due to what I thought was a fried Lennox thermostat. Paul called me right back and asked me to check a couple things myself--float switch, etc. Turned out it it had shut itself off after a power outage and just needed to be turned off and back on at the closet switch. Paul was nice and accommodating, and most of all seemed to sincerely want to help instead of turning it into an expensive service call, which he could have done. Thanks, Faught! read more

We've been using Faught Service Company for about 4 years now, and they've done an excellent job for us. We do their yearly service plan where they come and check our AC in the spring and heating in the fall. I'm generally forgetful about scheduling at least one of the checks, but Faught is great about reminding. They will even go so far as to call you if they have a tech in the area already to see if you're available that day for a system check. On top of that, they always seem to know what rebates are available and they fill out all the paperwork and explain thoroughly how to complete the owner part and get your money from the city. They really make it simple, and I never have to go research what's available. Their techs are always prompt, the scheduler calls before they arrive as well. Everyone we've dealt with has been polite and helpful. Our first experience with them was for a faulty electrical board in the AC unit that would short and not turn on part of the time. The tech, rather than automatically ordering a $300 part took the time to try to fix it and was able to get it back to working. They let us know that it may need replaced at any time, but we could certainly try it to see if it would last us any longer - it's lasted the past 4 years. They clean leaves out of the outdoor AC unit for us every year as well. We also had insulation added to our 30 year old home last year by this company and that was a very simple process, and again we had a lot of help with getting rebates completed so we could get the available energy rebates. Highly recommend this company for all your heating AC/needs. read more

I have had Faught Service install AC units in the least two houses I have owned here in Lakeway and most recently Austin. The Lakeway house had 3 AC units and not only was Faught fair about pricing they did an outstanding job. Quick and clean. Everything as promised and on time. The AC unit on a single story house in South Austin was Done just recently and included and full AC, whole house filtering system and germicide light. I can't tell you how happy my wife and I were with the results and the install. A better experience than the first if that is possible. We love our new system and would recommend Don Faught and his crew to anyone without hesitation. And no, he has never been the cheapest...but I never hire the cheapest contractor anyway. You get what you pay for. Chris from BMW. read more

This is a review of my experience from start to finish with FSC. 2018. It was time to replace and upgrade a 16 year old HVAC system. It was working okay but I knew it didn't have much life left. I was not in an urgent situation so I had time to shop and interview. Having done a lot of research I knew I wanted a Lennox high sear system. There were quite a few HVAC companies that sold Lennox and I took proposals from several. I went with Faught. Their price was not the lowest but they impressed me with the details they brought up regarding their installation. I expressed that there could be more AC in the master bath (as the lady of the house had mentioned a "few times!"). They recommended replacement of the 4" duct (which ran off a multi line junction). They ran a dedicated (direct from plenum) 6" duct to the master bath. They threw it in with no up charge. That made the deal for me. The install was great. It included dampers on the main ducts so I can customize air flow to various regions as needed. I need more flow to the front of the house during the holidays because we host a lot of family and church gatherings. The contract included a filter at one year and a complete inspection / evaluation at two years. That inspection was just completed. I expected a brief visit with minimal feedback. The tech spent more than an hour. Tested line pressure inside and out. Spent 20 minutes thoroughly cleaning the outside unit. Fired up the heater and checked that system. He went to every register in the house and checked for carbon monoxide. He left me with a detailed report. The system works great. I highly recommend the Lennox X20 system and Faught is the company for quality installation and commitment to customer need and satisfaction. read more

I'd give 2.5 if I could. I needed a new unit and although they weren't the low bid, I went with them because they proposed a good approach for increasing the air flow. They had to return twice in the first 10 days. The installers left a panel off the outside unit. Within days of the install the inside temp was uncontrollable. The technician was here for hours to fix. Some valve had to be replaced, etc. He wouldn't say it was bad installation but didn't disagree, either I'm still not thrilled; the unit takes way too long to cool down once it reaches 78 degrees. My 15 year old unit was more responsive. For the amount of money spent, I expected better performance. read more

I really love this company. They are reasonably priced, and will go to great lengths to help; they aren't ruled by the dollar. Their technicians are excellent. read more

They were quick to come and service the unit but the price was way out of line. To replace a capacitor cost over $327, the same service from another company on another unit only cost me $116. I feel they ripped me off due to the heat wave. The part online costs between $25-$35. Do not use this company. read more

Used since we moved to Austin in 2008. Outstanding service, quality of work, value and customer-focus.

Faught did a great job for me on a complete HVAC replacement and whole home weatherization. The guys on the crew was very professional and knowledgeable and Don was always available to answer questions. Overall great experience with trustworthy team. read more

We've been customers for years, with Faught coming out twice annually for service check ups on our heating and A/C systems, average cost never more than $70-$80 barring any extra work that needed to be done, but on 3/28/16 John came out and suggested we let him perform a "leak search" to see if we had any leaks, that part is fine, but after the $89 leak test indicated we had a leak, rather than patch or repair it, he refilled it w/5 gallons freon at a cost of $269 and told us we'd have to contact the folks that service the warranty contract so they could fix the leak? Why would you charge someone $626.87 for what was supposed to be a check up only to drain & refill coolant into a leaking unit? I hate feeling like we've become victims to another unethical A/C contractor just out to scam people out of their hard earned money only to leave us in no better condition than when they arrived in the first place!!They should never have charged so much if they had no intention of helping to repair the issue, at $627 they should have repaired the leak!! Unbelievably disappointed considering that we have been loyal customers for years! read more

I had never used Faught before this and I definitely won't use them again. They are over-priced and I didn't feel like they were completely honest with me. It was easy to set an appointment and arrange to have someone come out to check our A/C system. I needed a general check-up on both units and one of my units didn't seem to be cooling as well as it usually did so I wanted to see what the problem was with that unit. It was an $89 fee for the initial service plus a $5 "trip" charge. After the initial check out, we were told that the unit in question was low on R-22 Freon and for an additional $89, Faught would conduct a "leak search." We approved that expense and learned that our evaporator coil was leaking and that the furnace would need to be removed in order to repair it. Much to our surprise, the final bill was $543.34, consisting of the two $89 charges we authorized and roughly $360 in Freon charges that we didn't authorize and that were incurred prior to the "leak search" that we did authorize. I also learned after the fact that my second unit was not inspected at all. I called their repair guy the next day and was told that it would cost $1850 to repair the leaking evaporator coil. My concern was that if I'd known that the cost to repair the leaking coil was $1850, I would never have agreed to spend $360 in additional Freon. I would have just opted to replace the system entirely. After expressing my concern, Faught's owner agreed to do the evaporator coil repair and give me credit for what I'd already spent. That seemed fair until I was told that the original $1850 quote was incorrect and that I should have been quoted $2150. I asked Faught to give me an estimate to just replace my faulty unit and was told it would cost in the neighborhood of $8-9,000. That surprised me because just last I year replaced a unit in an investment property of mine and the total cost was $3200. I mentioned this to Faught's repair guy and he indicated that prices have increased quite a bit since then because of material costs, etc. I have since gotten a $3500 replacement quote from another local company. read more

I called Faught to see if they could come out to either service a problem or at least diagnosis the situation and come back to fix later. I had done business with Faught the past and had good results with their technicians. This time, I had the pleasure of speaking with Bonnie Faught, the owners wife. She immediately went into a 20 minute filibuster about what was wrong with my system without once asking me any questions. I would say one thing and she would jump to a conclusion that was out of left field. I went ahead and weathered her need to talk about the elementary aspects of AC units and they all have problems, blah, blah, blah. I tend to be a loyal patron so I allowed her to schedule an appointment in spite of her not listening to me - the customer. She indicated that the technician would show-up the in the next day or two, but they were VERY busy. So, a day went by and I called back. The dispatcher said I was on the list, but I was not scheduled for a time. I told the dispatcher that I needed a specific time range and date. She said they would call me right back. That was at 8:00 am. I did not receive a call back until 4:30 pm. It was Bonnie Faught. She had a bunch of excuses and frankly didn't seem to care at all. After my 8:00 am call, I contacted ARS. They were tight with their questions, friendly, and professional. They asked the right questions and gave a time range to expect someone that day. James Castaneda (Comfort Specialist) came out. He was friendly and knowledgeable. He gave me my three scenarios to choose from. I ended up going with their top option and replaced my entire system that day. I cost me roughly 12K. A sale that Faught lost. When Bonnie called back at 4:30, I told her that I had opted for another company and was replacing my unit as we spoke. She seemed like she could completely care less. Like most people, I want to do business with companies that "want and appreciate" my business. As a business owner myself, I would prefer to do business with a smaller firm like Faught, but when you are smaller, you have to do the little things better than the big guys Like, the basics and beyond in terms of customer interactions and service. Also, often times companies are better off when owners are not too close to the business because they can forget who the customer is and only think about "their" problems... Customers rarely care about your problems. They just want solutions and results in a timely manner. Going forward, I will go out of my way to recommend ARS and diswade people from using Faught. read more