Fathom studios is the latest small company to present itself as a leader in rapid prototyping, including design services and 3d printing.
Unfortunately for me, the experience was incredibly unprofessional and I would urge those seeking 3D design and printing services to look elsewhere.
Why?
1. Almost no communication from the assigned salesperson.
2. Although I left a prototype with their staff to aid them in quoting design and printing services, and spent quite a bit of time with them at their offices, they took over three weeks to quote. And then, of course they broke the model provided.
3. No responses to repeated email or phone messages.
4. A quote that actually stated "We don't guarantee the parts will fit." Why did they think I came there? To get parts that don't fit?
5. Staff took no notes during the design session sit-down and promptly forgot or overlooked all stated design requirements.
A complete waste of my time, and completely derailed my timeline for development to production. I promptly went out and found a qualified, professional firm to assist with the projects I had.
With over 12 years as a sales manager in custom electro-mechanical design and fabrication, I was quite frankly shocked at the poor service, unprofessional manner
and terrible sales staff at Fathom.
I would not recommend them for either design or 3D printing, or any other service. read more