Beware! DO NOT SIGN anything it's bait and switch! They say they have a driver then you agree on a price, sign the contract, make an $100 deposits then it is complete run around after that! They all of a sudden they don't have a driver and price they quoted you no driver will take unless you "raise" your budget?! My budget? I'm sorry I signed a contract with agreed price?! All of a sudden it's not a contract it's an agreed estimate but you can't back out without a $200 cancelation charge! Complete headache, complete bad business. All these good reviews have to be fake this is a joke and I do not know how they stay in business and get away with this. All I can say is pick someone else!
EDIT: I learned a lot from shipping my car, and unfortunately FastAuto Ship LLC was the worst part of the experience.
First thing to know: most of these "shipping companies" are really just dispatchers/brokers. They are not the actual car haulers or truck drivers. The price you're quoted is often an estimate, but the way they word it is extremely vague and buried in fine print. They do not clearly explain that your "agreed price" can change after you sign.
Here's how it went for me: I called and was told they had a driver and the price would be $475, and that my car could be delivered in about three days. They sent a contract stating the agreed amount, a $100 deposit, and the remaining balance due in cash to the driver upon delivery. The estimated delivery date made sense because delays happen, but nowhere was it clearly stated that the PRICE was also only an estimate.
The second I signed and paid the deposit, everything changed. Suddenly they "didn't have a driver" and said they were having trouble finding one because my quote was "too low." I was literally told it would be the "humble thing to do" to raise my budget to meet what drivers wanted. When I questioned why the price changed after I signed, they said it was always an estimate and that driver availability and pricing change constantly. Basically, the exact opposite of what I was told on the phone.
You also can't easily walk away once you realize what's happening. Hidden in the contract is a $200 cancellation fee, and they are very quick to remind you of that as soon as you start pushing back. It really feels like you're stuck and they know it.
I tried waiting a couple days to see if a driver would accept something close to the signed amount, but I had a deadline and needed my car delivered when I arrived. We ended up paying $900 total instead of $475. And even after that, once the driver picked up the vehicle, he called asking for even more money, saying dispatch had given incorrect details about the vehicle and route.
To make it worse, FastAuto Ship even called me on the day of delivery trying to get me to pay another $100 on my credit card and give the driver $800 cash. At that point it felt like they were trying to squeeze money from both sides. I refused and stuck to what I had already paid and agreed to.
They are now harassing me to take down my google review! The company has called three times and text me to take it down, I will not answer or take anything down!
The only positive thing I can say is that my car arrived in one piece with no damage. But the stress, arguing, time wasted, and extra money I had to pay was unreal. I told the driver that Fastauto Ship even tried to get another $100 out of me and short change him, he said it happens all the time and to leave bad reviews for them...I said boyyyyy already done and done!!
My advice: be extremely careful. Do not trust the first quote. Make them put in writing that the price is the exact price and not an estimate. If they won't, run. read more