Horrible Experience - Avoid This Place!!…read more
I went to Relax Spa through a ClassPass booking for a Swedish massage, and it turned out to be one of the worst experiences I've ever had.
As soon as I walked in, the masseuse immediately tried to upsell me to a deep tissue massage for an additional $15, insisting that the Swedish massage would be too light and not firm enough. Despite my previous experiences with Swedish massages being both firm and gentle, she continued to pressure me into paying more. She even called her manager to upsell the deep tissue service. Reluctantly, I agreed to proceed with the Swedish massage I had initially booked.
The massage room itself was dark, dingy, and unwelcoming. Once the massage started, it was clear that she was merely rubbing my back without any real technique or pressure. When I inquired if this was how the entire massage would be, she confirmed it. Frustrated, I agreed to pay the extra $15 for a deep tissue massage.
To make matters worse, the massage was repeatedly interrupted. Her manager barged in at least twice, yelling at her in Chinese, which was extremely unprofessional and unsettling. At one point, the masseuse even left the room because she felt hot, only to return a few minutes later. Despite my specific requests to focus on my feet, ankles, upper back, and shoulders, she spent 60 minutes solely on my back.
The final straw came when her manager rudely interrupted us again, accusing me of only booking a 60-minute massage and demanding the session end immediately. Even though the masseuse had initially confirmed a 90-minute session, the manager insisted it was my mistake and refused to complete the massage. We argued for 10 minutes, but she was adamant that the session had to stop, leaving my massage unfinished and my pain points untouched. Despite telling her I was an angry customer she didn't do anything to make me feel better but offered free 15 mins for next time. Unfortunately I will never be returning here and would advise you all to steer away.
This was supposed to be a relaxing experience 3 week postpartum, but I left feeling furious, frustrated, and more stressed than before. The customer service was atrocious, and the entire experience was far from professional or relaxing.
I strongly advise against visiting Relax spa. They clearly do not prioritize their customers' needs or provide the quality of service they advertise. Save your time, money, and stress & find a more reputable and professional establishment.