I am so put off by the lack of professionalism and the way that Fantasy Nails treated me as a customer today. I've been a customer of Fantasy Nails, specifically of the nail technician Thao since 1997 when their original location was over there by Dave's Hamburgers in Fairfield, they're under new ownership/mgmt now, but I gave them a shot and figured I would continue to go to Thao because she does a good job. I called on a Thursday afternoon at 1:07 I have a screenshot of the time/call log on my phone and I let the lady know I was running late and I would be there in about 9 or 10 minutes & that let Thao know I'm on my way. I showed up at 1:20 and the lady who took my call looked at the clock and it was 1:22 on their clock (I showed her the time on my cell phone, which everyone knows...sets itself, so no human error)... so I was, even according to her clock on the wall, maybe 5 more minutes longer than I had said on our call...cuz of course I can't predict traffic or stop lights, but they went ahead and took somebody else anyway. I had a mani and pedi appointment and I wouldn't have called and said I'm on my way if I wasn't going to show up. I get there and Thao is with somebody else and I asked "Is someone else going to be able to take me because I called and said I was on my way?" and she said "oh well you took too long, we were busy." I told her I've been coming here for years... you guys know I'm going to come or I wouldn't have called and said I was on my way. I said you literally heard that I was in a hurry you could hear street noise because I was driving, so you know I'm on my way. I told her that was very wrong so I told her I wasn't going to come there anymore and I left. I called to speak to the owner and she couldn't take my call I was told. I told them that I will be leaving a Yelp review so the owner could read my complaint. The lady simply said go ahead we can Yelp too. Then she hung up on me. I wasn't going to bother calling back, the professionalism clearly isn't there. They don't even care that they treated a customer the way that they did & just lost a long time client. A customer that's been going there since 1997, it's 2018, that's a very long time for a customer to be loyal to a business. So I'm extremely upset because I made this appointment at the end of last week and have been waiting to get my nails done on my next off day. The only reason I was even late was cuz I couldn't find my keys. I literally showed her that I was using a key fob that the car dealership gave me because I couldn't find my actual real keys, I was using my spare key. So that really made me angry that after all this time...every time I go I spend $55 to $60 in that place. I'm extremely upset and I hope that nobody goes to Fantasy Nails anymore because the only reason I continued to give them my business was because of Thao, who only works Th, Fri and Sat, so it is hard to get my appt. with her to work into my schedule. Ever since her husband doesn't run/own the shop anymore and they're Under New Management, I've seen different people in there complaining and upset and I just kept going for Thao. I guess it was only a matter of time before I was mistreated too. They run a lousy business, so if I were you I wouldn't give them your business. If you're reading this review go somewhere else because they don't deserve your business, not after the years of loyalty that I gave them and the way that they treated me. I didn't simply not show up or was late...I had an appt. and I called to say I was running late, but that I was on my way. I live in town, so it wasn't going to be long. I suggest you give your hard earned money to a business and professional people who will value you as a customer. I plan to. I have been going to my same hair lady as well for years. When and if I am ever running behind...I've called & she waits. I wouldn't have expected anyone to push other appointments back, I simply would have just gotten the nails done and rescheduled the pedicure. She claims they were busy and that's why they took somebody else, but they couldn't have had another appointment at 1 because I was the 1 o'clock and I had a pink&white powder fill manicure and pedicure scheduled, so that would take at least 1.5 - 2 hours so they could have still did my nails & I would've been fine with rescheduling my pedicure if needed. Final advice: Don't give your business to this place. They haven't earned my money & there are so many places actually making an effort to satisfy clients & earn your business. I plan to simply ask my friends who they go to...that's how I found Thao many years ago. read more