I can't say enough about how great the customer service is. From my very first phone call, Kaytlyn walked me through the repair process, as well as the replacement process for my Hunter Douglas blinds. She was specific as to what info and photos she needed to proceed, acting as the liaison between the vendor and the customer. When I went to the store, she took the time to educate me on the alternative color selections available, as HD no longer makes my color. She also pointed out the differences and benefits between certain varieties of shades. Kaytlyn's knowledgeable, customer-focused, professional and friendly demeanor have ensured the process is being handled smoothly and as best as possible. I highly recommend Kaytlyn for all your window-covering needs and more! read more

We can't say enough good things about Fans Plus Blinds. They are awesome all around. When it comes to window coverings, especially Hunter Douglas, they are the best in the valley for sure. We have utilized their services for two homes now, both in new neighborhoods. In both neighborhoods we heard from neighbors who used other vendors and they kept having problems and repeat service visits to take care of errors or mistakes. We didn't experience any of that with Fans Plus Blinds. We highly recommend them. They are our go to service provider! read more

LOVE, LOVE, LOVE! Jasmin and Jeff are an A1 duo. From the beginning, this company was by far the best in the desert. I honestly couldn't thank them enough for the quality service that they provided to me. They are so incredibly trustworthy and well worth every moment. They saved me tons of money and knew every single thing you could possibly know about blinds and shades. Not only that but they were so quick and respectful of time. I'm definitely not done, I am a lifetime customer for sure! I completely recommend them with full confidence. Thank you again read more

Before I even entered the showroom, I was already overwhelmed by the number of options for blind styles and fabrics out on the market. Jasmin put me at ease right away, patiently demonstrating the differences and helping us with color choices. I knew we were in the right place. Jasmin and her team were stellar, and the blinds she helped us choose are absolutely perfect for our needs. We could not be more thrilled with their work and product, and we would not hesitate to do business with them again in the future. (Thanks Jasmin!!) read more

New update: Jasmine and Jeff from Fans Plus Blinds refuse to pay for installation after I wasted several hours trying to assemble parts sold to me by them which are not compatible. The pieces which are compatible are out of stock and now another month delay. I requested to return all the items and Jasmine insist she has to charge me a restocking fee. I contacted the sales rep of the ceiling fan manufacture and explained the situation. The sales rep explained that Fans Plus Blinds would not be charged a restocking fee and she is confused as to why Jasmine and Jeff would charge me one. This is just my opinion, but it seems that Fans Plus Blinds is trying to profit from returned items. The only reason these items are being returned is due to Fans Plus Blinds screw up. Fans Plus Blinds is not responding. read more

I am disappointed with the response I have gotten from this business. I had had a woven wood shade repaired twice and was satisfied enough to call them again with a new problem with a Hunter Douglas Duet shade. I was asked by the salesperson to send a picture of the shade so that the problem could be diagnosed and appropriate action taken. A day or so later I received an email promising a call after some research was done. My telephone calls and voice messages subsequently were never returned. It's been almost a week and a half now. I've decided to take my business elsewhere. read more

My wife and I called the store today to inquire about ceiling fans. After speaking with Jasmin we decided to stop in and talk with her in person because of all the options available. We entered the store and were immediately greeted by Jeff and Jasmin! Jeff took great care of us from there. After listening to our needs Jeff found the best fan at the best price to suit our room and with all the choices, we are grateful for his knowledge and expertise. Our new fan will be delivered and installed in the next week or so and we can't wait to do business with Jeff and Jasmin when it comes to our next project. (Exterior lights and interior blinds) read more

They measured for a valance. Installed but my door would not open. They eventually came & fixed it but never refunded my $60 that I paid for the valance. They ignored my emails, and ignored the BBB. This company has an F rating with the BBB. Shame on them. read more

Jasmine & Jeff are fantastic! Very friendly & knowledgable about all things fans/blinds. They took perfect measurements of all the windows in the house & installation went off without a hitch. The original color we picked out for the living room was discontinued & they allowed us to change it out no problem. Highly recommend! read more

Best customer service! We have 15 year old silloutte shades in our house and a month ago, a piece broke off the end cap of the cornice box. We took the piece into ANOTHER Blind store on Hwy. 111. They told us they were too old and we'd never find the piece to repair it. And for $3,200 we could get new Silhouettes. We took the piece in to Fans Plus Blinds and they were able to locate the exact piece we needed to repair the shades. They never tried to sell us new shades. They were amazing. It only cost us $5.00. We couldn't be happier. They truly went above and beyond. We will buy any fans or blinds from them and will recommend them to our friends. Thank you. read more

Great selection of fans! Ordered ceiling fans for my new home, but one had an issue Colby and the staff resolved the issue with the manufacturer and everything worked out to my satisfaction. read more

We purchased a fan and had our electrician install it. Started to make a clunking sound so had Fans Plus Blinds send their technician Colby. Colby determined after exhaustive inspection that the fan was defective. The company scheduled Colby to come back with a replacement fan within the week. Excellent service and would highly recommend! read more

I met with Jasmine and Jeff, the new young owners, about two months ago. After a meeting at my home and discussions on shutters vs designer shades, I opted for the HunterDouglas shades. Jeff came out, took some measurements and the shades were ordered. When they arrived they came in different in two different operating systems, not the single type that was ordered. Jeff, apologized and the correct shades were ordered, along with a new order for a window we missed. I was disappointed with these errors, but I choose to work with Jeff and Jasmine because they didn't want a irate customer and I wanted a viable solution. Long story short, I gave them the opportunity to make it right and they took that to heart. This could have been a nasty note, but it worked out fine. I would recommend Fans plus Blinds to anyone who seeks shades, shutters and/or fans, for value and customer service. read more

We bought a new house in Indio and so needed fans and blinds. We ordered 5 fans total a few weeks before the house was ready. Jasmine & Jeff agreed to hold them until house was ready. Fans worked perfectly and were exactly what we ordered. We then went through a bidding process for the 10 blinds we needed through out the house. All bidders offered the same Hunter Douglas solution that we liked. Prices were as much as $2000 apart for the same blinds! Jasmine and Jeff worked the deal and ordered our blinds. When they came in one was the wrong length and we think got the control on wrong end of one. I messed up and we didn't put in writing what end controls were to be on for each window. That said Jasmine jumped on getting the wrong blind replaced and even the one with control at wrong end was solved quickly. When doing custom stuff things can go wrong especially with many pieces that are being ordered. My score comes from what happens if something goes wrong. Is it taken care of without any intervention on my part or is it call after call and many emails later. In this case 1 call about what issues are and it was solved. BTW one of our windows has a modified arch and that blind came in perfect! read more

I contracted this business to make blinds for my home in 2015. The roller shade covering my patio sliding glass door fell apart so I took it to the shop early part of 2016 and was told I needed to pay for repair plus installation so I did. Not long after that it broke again and was told they needed to order the part so I have been waiting since early summer for them to contact me and do the repair. It's November and I'm still waiting.I do not recommend this company. read more

Note most 5 star reviews were for Tom the previous owner. My family & I used this company for a couple homes when Tom was the owner. Unfortunately, he sold & the new owners don't know what their doing. My Mom purchased some Hunter Douglas blinds from the new owners. We have had two different blind professionals come look at the workmanship on these blinds & they were in shock. Said the blinds were hung uneven, very poorly, incorrect measurements. & the person that installed them didn't know what they were doing. Which we knew. My brother & I have placed several calls. The owner is impossible to get. They have done nothing to rectify the situation. Tom you were a pleasure to work with & did an outstanding job. Talk about a night & day experience with what we thought was the same company. Have the new ownership change the name Tom if you can. read more

Thanks for the great deal on our fan and the tips to install the remote. It worked out perfectly. You guys are PROS!

Quality products - owners are very knowledgeable. We liked that we could upgrade units as we desired (ie, remotes, lights, etc). Their installer, Colby, was amazing and knew every possible installation option for Trilogy Polo Club. He installed 6 fans for us. We can't say enough about how happy we are with the end result! read more

Tom and Carol are true pros. Huge variety at a very affordable price. Much better quality then you would get at a big box store. Installation went seamlessly with there guidance. I would recommend them to anyone and will shop here again. read more

Thank you Carol and Tom for the wonderful job you did on our home! You took the time to give us all our options for the different grades of blinds and we are thrilled to have our new blinds installed in just five days. The installation on our difficult windows looks amazing! Thank you for all your efforts. read more

I recently purchased 2 ceiling fans and had them installed by Fans plus Blinds. They were knowledgeable about the fans and had a good selection. The installers were friendly, did a good job and cleaned up after. I felt like I had good service and would use them again. read more

This company has the worst customer relations I have ever known. They do not provide services when promised and do not return telephone calls. I purchased blinds and fans from them for a period of five years. If you want quality service, please take your business elsewhere. They do not want you as a customer read more

I would just like to state for the record this establishment has been my number one go to! Everything I need for fans and blinds for my home are always in stock or readily available! Carol is so amazing and always has my best interest! But not only does fans plus blinds care for my home and my families homes but I always use her for the company I work for. When we have problems with fans or blinds they are the first company I always go to or recommend! It is very comforting to know I can go into fans plus blinds and not be talked into something I do not need or want. They always put my needs first! Highly recommend!! read more

I like to support small busienss but I expect that they keep their word and provide good service. Unfortunately they id not - When I dropped a broken blind to be fixed I was told it would take 8-10 days. After two weeks no one called. So when I called them they could not find my order and after awhile they told me someone would call me the same day to let me know the status. No one called. After additional calls from me I was told that would take another 2 weeks. Bad experience - I would not recommend. read more

This family owned and operated business is fabulous! They installed blinds and shades throughout my entire new home and did it beautifully. They are professional, helpful, reliable responsive to the needs of the job and the customer. I will use them always. read more