Stop looking!! They are the best! Darren (the owner) and Chris are "old school"! They show up on time-give great value and SERVICE!! Yes I said service- seems like that has gone the way of dinosaurs but not with these guys. It's Saturday and they just installed another shade for us, so we do not roast to death. Cannot say enough flattering words for them. Thanks guys, Stu read more

Takes your money, never delivers a blind, never calls you, never answers the phone. Absolutely a scam. Do not give him any money. Do not sell him any money. Not give him a credit card. He will take your money and never call you again read more

Darren took our deposit, promised installation and won't answer our calls or texts. Do not do business with him. This is a total hardship on us and he doesn't have the integrity to respond to us. We are proceeding with small claims court. read more

Still nothing from them. Had to go to small claims court to get my Money back. Date set for January 2026. Such a waste of my time. Got another company to do the project. Truly Terrible experience. read more

So sorry to have to leave this review. We have used Daren several times over the past years. We decided to use him again in early April 2025. 3-4 weeks was his estimate for delivery. It is now 9 weeks later and he has ghosted us. Cannot get any response from calls or voice messages. Please, Darren, communicate with us. What has happened? At least acknowledge your existence or your problem!! You were trusted with our money. SO SAD!!! Very frustrating to us. read more

We placed our order for our window treatments, January 9 of this year. I started calling first week in March. I was completely ghosted. I then left a message. If I didn't get a response, we would see small claims. My call was finally returned, and the owner said we would have our window treatments installed by March 25th. We received a text on March 25, saying our treatments couldn't be found and he would get back to us. This man is a fraud, a liar, and a thief and has no shame whatsoever. Small Claims is our next step read more

I add my voice to the chorus: STAY AWAY LIKE A PLAGUE. I gave a sizable deposit last October only to get NOTHING done. For awhile Darrin claimed his wife had cancer and that was preoccupying his time. So we cut him a little slack. He made some unfulfilled promises. Then the phone and email went dead. Driving by the shop site, it looks like ghost town. His truck is parked outside with expired license plates. Showroom is loaded with unopened deliveries. Only one conclusion -- Darrin has become a thief and a liar. read more

The Shutter Guys & Blinds - Shades & Blinds Near Me - Palm Desert, California

boy. I thought I had done my research but not. ordered blinds in February and have been ghosted. if Darin can not follow through because of personal issues then he shouldn't be taking our deposits. I feel sorry for him but feel used. question how did you get a small claim judgement and enforce it? read more

Do not use this company . They stole $10,000.00 from me and six months later no service,no return phone calls and NO BLINDS. My first line of action is to make sure this does NOT happen to you. Unethical and illegaL company read more

Had previous very good experience with Darren, and ordered new blinds from him in November 2025. Gave him 50% deposit. Since then, despite multiple calls to business phone and text to his private mobile number, we have not gotten any responses (except one in early January when he claimed family and business hard times.) Have now read many similar claims since late 2025 from his customers on Yelp. Darren has apparently skipped out on his customers. We have already contacted Hunter Douglas (manufacturer of our ordered blinds), and they have not reached him. read more

sure they'll sell you the product and make service promises but when you need them they will NOT respond. I've tried several times with questions or issues and they never returned the call read more

DO NOT CONSIDER USING THIS COMPANY unless you want to lose your money and not receive any service/product. I wish I had seen all the reviews below - they are absolutely true! The same thing happened to my uncle. Paid a depost - check was cashed immediately - and then my uncle has been completely ghosted. This business needs to be held accountable! read more

Update. Blinds are installed, thank you for completing the project. I hope others will be patient as Darren is going through difficult times. J.Allen read more

We placed our order for our window treatments, January 16 of this year. I've called many times. I was completely ghosted.

Absolutely terrible Paid for blinds in full Never delivered. Been given excuses and finally the silent treatment read more

Their service is unacceptable. I started calling in early January 2026. Darrin finally came to my house February 12 2026. He was going to order a new motor and told me it would take two weeks. It is now April 22, 2026. I have left numerous messages and have not heard from the store one time! read more

Gave $7000 down payment in December. Have had no response from our calls or text messages still no blinds. Going to small claims court.

Purchased a power Blind from the Shutter Guys in 2019. It was for a skylight and he said multiple times just call and leave a message and he would come and change the batteries out. Well that was not true. Left multiple messages through the past years and never heard a peep. Now the blind is falling apart. Cannot get a hold of anyone. On my receipt there are no model numbers nor on the unit itself and cannot get a hold of the shutter guys. For any assistance. Blind cost $800 and 2019. I don't know how much it'll be to replace it now but would never recommend this company no customer service no Stay clear. read more

I wish we could leave less than one star because our recent experience with Darren is awful. We paid a sizable deposit for blinds that have never been installed. Darren makes promises he never keeps and won't return phone calls or answer emails. We had a great experience with Darren a number of years ago, but that apparently is impossible now.. Very disappointing that he is now so dishonest. We will be suing. read more

Got window treatments from The Shutter Guys three years back-still love 'em! When we called years later for a small issue, their customer service was amazing, super friendly and fast. Totally earned those five stars! read more

I have previously post a review and give my guys four Star! Not because the previous services and NOT because they're personality and their professional matters.....however I'm happy to move it back to five star! The issues I had has been fixed and one actually replaced! They are wonderful. read more

Something is amiss here. Alas, I too have been victimized. I made a substantial deposit, but cannot get any response for completion. We had a prior installation years ago that went great. read more

Darren, On July 16, 2025, I paid you half of our signed contract for my shutters and drapes with the balance due upon completion of both. It's now December 10, 5 months later and you have not answered 13 voicemails re: the drapes. I've driven to your workplace twice during your normal business hours. The lights were on, your trucks were there , but the doors were locked. You said you had a "family medical emergency " , but in the same breath you said , and these were your words, "100%, 100%, 100%, I will be at your house on Friday, November 21." You NEVER SHOWED UP that Friday nor returned my calls. YOU TOOK MY MONEY, PROMISED ME YOU'D BE HERE, AND WHAT REALLY HAPPENED WAS YOU TOOK MY MONEY AND NEVER DELIVERED MY DRAPES! I would like $1500.00 returned to me which is the amount we feel was the deposit on the drapes. I referred you to my friend because she too needed window treatments. My shutters came out very nicely, BUT YOU HAVE MY MONEY AND I HAVE NO DRAPES! Do I need to go to small claims court or, as my husband said on one of our voicemails, "be an honest businessman and RETURN OUR MONEY!" read more

Horrible customer service. They ignore you. Won't come out to fix what they installed.

We purchased both shutters and shades from Darrin at the Shutter Guys. The products look great. As we purchased these items Darrin made it a point to tell us that if we had any issues with them, he or his associate would come right out and take care of it. We recently had issues with both a shade and some shutters. We called Darrin and he said he was extremely busy and he would call us back within the week. Darrin never called us back. Over the next couple of weeks, we called and texted repeatedly, to no avail. Needless to say, when we purchase shutters for our living room, it will not be with the Shutter Guys. read more

Awful experience with Darin Faye. Filing a small claims lawsuit to recover over payment Darin Faye refused to return. Employ this business at your own risk. read more

Great Company to work with. They gave us just what we wanted and on the date promised for installation. Very happy with this business!

Wow! These guys are great! Other contractors with whom we consulted never even mentioned the amount of window opening and light that would be lost with certain types and styles of shutters...but Darren did. He explained in detail about the different styles, and pros and cons of each. He took the TIME to make sure we understood and could choose wisely. Who still does that these days? Their prices were competitive (um, the lowest bid!) but the quality was excellent. Delivery day was right on schedule, and the installers were on time. Installation was FAST! And the end product is beautiful. What a difference, and what a sound investment, the shutters are. I've been in real estate for over thirty years and know that every penny we spent (and more) with The Shutter Guys will be fully reacpatured in the market value of our home. read more

Great Service, Great Prices! Have used them multiple times and always completely satisfied. La Quinta Resident read more

So many people and vendors say they can do blinds. If you want a personal and top notch vendor that will understand your needs (low to high end) , contact these guys. Darren is the owner and his whole team took great care of us. We had a lot of windows and they took care of our motorized and simple non motorized blinds in our Palm Desert house. Def worth getting a quote from them. I tried doing this on my own at Home Depot and it's not worth the extra work. I love Home Depot but for this, use The Shutter Guys! read more

The Shutter Guys & Blinds - Living room - Shades & Blinds Near Me - Palm Desert, California

An update to last year's 5 star review, I called Darren today as my motorized shade was not raising/lowering to correct height. He took the time to talk me through the App so I could modify limits. It works beautifully, another 5 stars for Darren and The Shutter Guys!!!! read more

Darren and his crew are awesome . Great installation 10 years ago. They continue to provide great customer service w issues that have come up since then. Today Chris came out within 2 hrs of me contacting the shop and fixed an issue w my retractable shades. Can't recommend them enough! read more

This is our second go around working with Darren and the Shutter Guys. Their prices are competitive and I would say definitely better than most you will find in the valley. I also like their efficiency and professionalism. Their appointments are always on time, and once again the shutters arrived on the day promised and installed within hours. read more

Incredible service and fair price! Darren was great to work with. He helped us decide on the blinds that worked best for us, and had them installed and working great within a few short weeks of ordering. He provided a fair and transparent quote, and stuck to it - no surprises, no hidden costs, and provided what he promised. Excellent customer service. Couldn't be happier! read more

The Shutter Guys are amazing !! I find Darren and his crew receptive and very helpful when we need shades and service. We love our new kitchen shades. Shutter Guys has installed 7 shades in our home and we recommend them highly. Plus Darren is a great guy!! read more

Darren and the Shutter Guys installed our shutters 5 years ago (2019). They did a great job and our shutters still look amazing. Also, I've had to call Darren for a minor maintenance issue and he was super fast to respond and come out to do the work. So not only do they do a great job, but they stand behind their work. A+ review. Thanks Shutter Guys! read more

We just had the house done with shutters and they look fantastic. Darren was so accommodating and his team came out and did a great install job and cleaned up any mess that was made. I would highly recommend this company, you won't be disappointed. read more

The shutter guys are AMAZING. I only wish other merchants were as perfect and helpful as they are! I have had a couple of issues with my Hunter Douglas battery motorized Silhouette Shades, which are 7 years old. On both occasions, not only were they helpful and friendly, they took the time to insure that everything was working before I left their store. Because the shades were the first generation of motorized Silhouettes there have been subsequent new generations of this product. Not only were the "GUYS" knowledgable, but they were able to repair them IMMEDIATELY. I was prepared to leave the shade and for it to take weeks to get the replacement motor if they could locate one, but they found one in their stockroom and were are able to replace it on the spot. I would never buy or service any shades or blinds from anyone else! Thanks, GUYS! read more

They did a wonderful job. Quick too! 2 hours! Had them finished just in time for Christmas. We all know Shutters can be pricey, so if you're going to spend the money -- you want it done RIGHT! And if you want it done right, go to these guys! Can't wait to have them do my master bedroom! read more

The Shutter Guys & Blinds - Shutters by Shutter Guys - Shades & Blinds Near Me - Palm Desert, California

Just wanted to give a shout out to Darren and Chris! I couldn't be happier with the products, and mostly, excellent customer service from The Shutter Guys. I purchased shutters, a motorized skylight shade, and a shade for my slider. We were not one of their bigger customers, but experienced excellent communication, a friendly cooperative attitude and professional, fast installation nonetheless. When I called to request a bracket for my slider shade, they were out the same day to install it. Darren also made several follow up calls to make certain we were satisfied. I would highly recommend them for your window covering needs. read more