Wow! These guys are great! Other contractors with whom we consulted never even mentioned the amount of window opening and light that would be lost with certain types and styles of shutters...but Darren did. He explained in detail about the different styles, and pros and cons of each. He took the TIME to make sure we understood and could choose wisely. Who still does that these days? Their prices were competitive (um, the lowest bid!) but the quality was excellent. Delivery day was right on schedule, and the installers were on time. Installation was FAST! And the end product is beautiful. What a difference, and what a sound investment, the shutters are. I've been in real estate for over thirty years and know that every penny we spent (and more) with The Shutter Guys will be fully reacpatured in the market value of our home. read more

We placed our order for our window treatments, January 9 of this year. I started calling first week in March. I was completely ghosted. I then left a message. If I didn't get a response, we would see small claims. My call was finally returned, and the owner said we would have our window treatments installed by March 25th. We received a text on March 25, saying our treatments couldn't be found and he would get back to us. This man is a fraud, a liar, and a thief and has no shame whatsoever. Small Claims is our next step read more

I add my voice to the chorus: STAY AWAY LIKE A PLAGUE. I gave a sizable deposit last October only to get NOTHING done. For awhile Darrin claimed his wife had cancer and that was preoccupying his time. So we cut him a little slack. He made some unfulfilled promises. Then the phone and email went dead. Driving by the shop site, it looks like ghost town. His truck is parked outside with expired license plates. Showroom is loaded with unopened deliveries. Only one conclusion -- Darrin has become a thief and a liar. read more

The Shutter Guys & Blinds - Shades & Blinds Near Me - Palm Desert, California

boy. I thought I had done my research but not. ordered blinds in February and have been ghosted. if Darin can not follow through because of personal issues then he shouldn't be taking our deposits. I feel sorry for him but feel used. question how did you get a small claim judgement and enforce it? read more

Still nothing from them. Had to go to small claims court to get my Money back. Date set for January 2026. Such a waste of my time. Got another company to do the project. Truly Terrible experience. read more

Do not use this company . They stole $10,000.00 from me and six months later no service,no return phone calls and NO BLINDS. My first line of action is to make sure this does NOT happen to you. Unethical and illegaL company read more

Had previous very good experience with Darren, and ordered new blinds from him in November 2025. Gave him 50% deposit. Since then, despite multiple calls to business phone and text to his private mobile number, we have not gotten any responses (except one in early January when he claimed family and business hard times.) Have now read many similar claims since late 2025 from his customers on Yelp. Darren has apparently skipped out on his customers. We have already contacted Hunter Douglas (manufacturer of our ordered blinds), and they have not reached him. read more

Their service is unacceptable. I started calling in early January 2026. Darrin finally came to my house February 12 2026. He was going to order a new motor and told me it would take two weeks. It is now April 22, 2026. I have left numerous messages and have not heard from the store one time! read more

sure they'll sell you the product and make service promises but when you need them they will NOT respond. I've tried several times with questions or issues and they never returned the call read more

Update. Blinds are installed, thank you for completing the project. I hope others will be patient as Darren is going through difficult times. J.Allen read more

Gave $7000 down payment in December. Have had no response from our calls or text messages still no blinds. Going to small claims court.

Absolutely terrible Paid for blinds in full Never delivered. Been given excuses and finally the silent treatment read more

I wish we could leave less than one star because our recent experience with Darren is awful. We paid a sizable deposit for blinds that have never been installed. Darren makes promises he never keeps and won't return phone calls or answer emails. We had a great experience with Darren a number of years ago, but that apparently is impossible now.. Very disappointing that he is now so dishonest. We will be suing. read more

Got window treatments from The Shutter Guys three years back-still love 'em! When we called years later for a small issue, their customer service was amazing, super friendly and fast. Totally earned those five stars! read more

I have previously post a review and give my guys four Star! Not because the previous services and NOT because they're personality and their professional matters.....however I'm happy to move it back to five star! The issues I had has been fixed and one actually replaced! They are wonderful. read more

Darren, On July 16, 2025, I paid you half of our signed contract for my shutters and drapes with the balance due upon completion of both. It's now December 10, 5 months later and you have not answered 13 voicemails re: the drapes. I've driven to your workplace twice during your normal business hours. The lights were on, your trucks were there , but the doors were locked. You said you had a "family medical emergency " , but in the same breath you said , and these were your words, "100%, 100%, 100%, I will be at your house on Friday, November 21." You NEVER SHOWED UP that Friday nor returned my calls. YOU TOOK MY MONEY, PROMISED ME YOU'D BE HERE, AND WHAT REALLY HAPPENED WAS YOU TOOK MY MONEY AND NEVER DELIVERED MY DRAPES! I would like $1500.00 returned to me which is the amount we feel was the deposit on the drapes. I referred you to my friend because she too needed window treatments. My shutters came out very nicely, BUT YOU HAVE MY MONEY AND I HAVE NO DRAPES! Do I need to go to small claims court or, as my husband said on one of our voicemails, "be an honest businessman and RETURN OUR MONEY!" read more

Something is amiss here. Alas, I too have been victimized. I made a substantial deposit, but cannot get any response for completion. We had a prior installation years ago that went great. read more

Horrible customer service. They ignore you. Won't come out to fix what they installed.

We purchased both shutters and shades from Darrin at the Shutter Guys. The products look great. As we purchased these items Darrin made it a point to tell us that if we had any issues with them, he or his associate would come right out and take care of it. We recently had issues with both a shade and some shutters. We called Darrin and he said he was extremely busy and he would call us back within the week. Darrin never called us back. Over the next couple of weeks, we called and texted repeatedly, to no avail. Needless to say, when we purchase shutters for our living room, it will not be with the Shutter Guys. read more

Great Company to work with. They gave us just what we wanted and on the date promised for installation. Very happy with this business!

Awful experience with Darin Faye. Filing a small claims lawsuit to recover over payment Darin Faye refused to return. Employ this business at your own risk. read more

An update to last year's 5 star review, I called Darren today as my motorized shade was not raising/lowering to correct height. He took the time to talk me through the App so I could modify limits. It works beautifully, another 5 stars for Darren and The Shutter Guys!!!! read more

Great Service, Great Prices! Have used them multiple times and always completely satisfied. La Quinta Resident read more

So many people and vendors say they can do blinds. If you want a personal and top notch vendor that will understand your needs (low to high end) , contact these guys. Darren is the owner and his whole team took great care of us. We had a lot of windows and they took care of our motorized and simple non motorized blinds in our Palm Desert house. Def worth getting a quote from them. I tried doing this on my own at Home Depot and it's not worth the extra work. I love Home Depot but for this, use The Shutter Guys! read more

The Shutter Guys & Blinds - Living room - Shades & Blinds Near Me - Palm Desert, California

Darren and his crew are awesome . Great installation 10 years ago. They continue to provide great customer service w issues that have come up since then. Today Chris came out within 2 hrs of me contacting the shop and fixed an issue w my retractable shades. Can't recommend them enough! read more

Incredible service and fair price! Darren was great to work with. He helped us decide on the blinds that worked best for us, and had them installed and working great within a few short weeks of ordering. He provided a fair and transparent quote, and stuck to it - no surprises, no hidden costs, and provided what he promised. Excellent customer service. Couldn't be happier! read more

The Shutter Guys are amazing !! I find Darren and his crew receptive and very helpful when we need shades and service. We love our new kitchen shades. Shutter Guys has installed 7 shades in our home and we recommend them highly. Plus Darren is a great guy!! read more

This is our second go around working with Darren and the Shutter Guys. Their prices are competitive and I would say definitely better than most you will find in the valley. I also like their efficiency and professionalism. Their appointments are always on time, and once again the shutters arrived on the day promised and installed within hours. read more

Darren and the Shutter Guys installed our shutters 5 years ago (2019). They did a great job and our shutters still look amazing. Also, I've had to call Darren for a minor maintenance issue and he was super fast to respond and come out to do the work. So not only do they do a great job, but they stand behind their work. A+ review. Thanks Shutter Guys! read more

We just had the house done with shutters and they look fantastic. Darren was so accommodating and his team came out and did a great install job and cleaned up any mess that was made. I would highly recommend this company, you won't be disappointed. read more

The shutter guys are AMAZING. I only wish other merchants were as perfect and helpful as they are! I have had a couple of issues with my Hunter Douglas battery motorized Silhouette Shades, which are 7 years old. On both occasions, not only were they helpful and friendly, they took the time to insure that everything was working before I left their store. Because the shades were the first generation of motorized Silhouettes there have been subsequent new generations of this product. Not only were the "GUYS" knowledgable, but they were able to repair them IMMEDIATELY. I was prepared to leave the shade and for it to take weeks to get the replacement motor if they could locate one, but they found one in their stockroom and were are able to replace it on the spot. I would never buy or service any shades or blinds from anyone else! Thanks, GUYS! read more

They did a wonderful job. Quick too! 2 hours! Had them finished just in time for Christmas. We all know Shutters can be pricey, so if you're going to spend the money -- you want it done RIGHT! And if you want it done right, go to these guys! Can't wait to have them do my master bedroom! read more

The Shutter Guys & Blinds - Shutters by Shutter Guys - Shades & Blinds Near Me - Palm Desert, California

This is the second home that Darren and his crew have built and installed shutters for us and I can't say enough about the professionalism and quality these folks bring to the customer. My wife absolutely loves the shutters.. Happy wife ,happy life. Thank you to the Shutter Guy Team.. read more

The Shutter Guys & Blinds - Shades & Blinds Near Me - Palm Desert, California

Darren and team have done multiple projects at our Palm Springs home and we continue to use his services! Highly Highly recommend! Good pricing, better service and always available! Thanks Darren for all you do !! read more

Reasonable prices, great service. Darren and Chris outfitted our entire new home with plantation shutters and horizontal shades. Great guys to work with. Always on time and despite the lingering effects of supply chain issues, our window coverings we're installed on time. Thanks, guys!! read more

BEWARE! Due to COVID-19, my February order turned into an August install. When I called they "said" what they knew I wanted to hear. " I'll call you as soon as it gets here. Oh, I heard that your order is now halfway here, & We'll take good care of you." However, it was only after I called to cancel my order, leaving a VM, that I received a call back, within hours, that my blinds were here & could be installed! I could go on & on, but beware & don't use The Shutter Guys if you care about good customer service. They have no idea what that is! read more

Awesome team to work with. Always available to talk with regarding the job and the quality is above and beyond

We had our wood plantation style blinds installed over 15 years and still love them!! Timeless and great quality! Excellent customer service. Tons to choose from but they helped pick what was right for our home and style... still very happy!! And yes...I'm picky read more

Received our black out blinds yesterday ... what a blessing! Finally a dark room to sleep in. The blinds fit perfectly and are a beautiful gray color to coordinate with the walls. Bonus ... opening from the top down allows us to let light in while seeing palm trees and blue sky instead of the house across the street. So happy we made this purchase! read more

Amazing Plantation Shutters!!! We got custom shutters for our two glass sliding doors and it improved the look of the rooms. Keeps the heat out during the day and darkens the room at night. Darren explained the details of the shutters. (Measuring, ordering, payment and delivery). Thank you, Darren at The Shutter Guys and a shout out to Jo, both guys easy to talk to and helpful. read more