I purchased an external motorized shade from Shades West 5 years ago. I returned to the desert and found the shade was catching. I called today to schedule a repair and was pleased to learn that they could come today! The team was very professional and cleaned a lot of debris from the shade, lubricated it. It is now working well! Thank you for the prompt service! read more

I chose Shades West based on their excellent reviews while searching for a retractable awning vendor, and they exceeded my expectations at every stage. Jacob Holcomb walked me through all of my options with a completely no-pressure approach. I had noticed several alternative vendor products in my neighborhood that looked unprofessional and lacked robustness. Jacob carefully addressed my concerns and expertly guided me to a high-quality solution that perfectly fit my needs. The process from that point on was seamless: * Fast Delivery: The awning arrived much faster than I could have anticipated. * Smooth Installation: The installation went incredibly well, and Jacob remained readily available to answer any questions along the way. * Expert Electrical Work: I had unique specifications for the electrical and wiring layout. Jose from Signature Electric (a subcontractor for Shades West) went above and beyond to accommodate and execute my request flawlessly. The final outcome is absolutely beautiful. The recommendations Jacob made blend perfectly with the architecture of my home. This project is a prime example of getting exactly what you pay for--a premium product backed by stellar, professional service. I couldn't be happier! read more

Shades West did a fabulous job on our new outdoor shade. their prices were competitive and their customer service was great. We have been very happy with their product and would highly reccomend them. read more

Great customer service! I called about 11 am for a service call on a motor to be replaced.... They offered me a same day service call and the guys arrived on time and replaced the motor within 30 minutes. I expected to SCHEDULE a service call in a few days but they responded right away! Very efficient! read more

Great service a quality, shades west was very responsive and fast on my order and manufacturing.

Shades West came through for us in a time of need. We really appreciated Doreen and Billy's flexibility and means to accommodate us in such a short time frame! read more

Thomas came today to replace the batteries in my shades and he did a great job. He was on time, professional, and kind. I have been very happy with the service I have received from Shades West since first ordering my motorized shades about 6 years ago. read more

I highly recommend Jacob and his team at Shades West! They did an excellent job installing exterior shades throughout my home, and I couldn't be happier with the quality of the products and their service. Living in the desert, our homes face harsh conditions from intense heat, cold, and strong, gusty winds--especially around large glass doors. I initially installed shades only in areas I thought needed the most protection. After seeing how well they performed, I added shades to all my major glass-door entrances and exits. The difference has been remarkable. My home stays cooler in summer, retains warmth in winter, and my glass doors now have extra protection from the harsh outdoor elements. To me, these shades are more than just a home upgrade--they're an investment in shielding my home, enhancing comfort, and potentially reducing heating and cooling costs over time. I also truly appreciate that Shades West stands behind their products and warranties. This isn't just a one-time installation that disappears afterward. Jacob and his team are professional, reliable, and available when you need them. If you live in the desert and have large glass doors exposed to the elements, I strongly suggest considering exterior shades. Interior shades can't offer the same level of protection from outside conditions. If you're thinking about investing in these outdoor shades, don't wait too long. I highly recommend Jacob and Shades West. You'll receive quality products, excellent craftsmanship, and a company that genuinely stands behind its work! read more

I received friendly and high-quality service from Vicente at Shades West today. He made some minor adjustments to my roller blind installation , which Shades West performed several years ago. They also have a great showroom in Palm Desert. read more

I need a new shade desperately for a sliding glass door. I wasn't sure what I wanted. I met with DOREEN at shades West. She was wonderful. Helped me with hints as to what would be the best for me. The installation was great. The price was right in the ballpark highly recommend shades West excellent company, exceptional customer service. read more

We purchased an awning from Shades West about a year and a half ago. The awning is quality and we use it regularly to shade our outdoor bar area. Recently we noticed the awning did not line up when it closed. We made a service call to Shades West. When Tom and Vincenzo came out for the service call, within minutes they were able to troubleshoot and fix the issue. We are so happy with the product and service provided by this company and would highly recommend them if you need shade in your outdoor space. read more

Shades West - Awning for our large outdoor bar area - Shades & Blinds Near Me - Palm Desert, California

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Billy was amazing to work with! He assisted in the selection of our shades, provided the best prices and a quality installation. A very seamless experience and definitely recommend Shades West for anyone looking to get their shades replaced. Additionally, we had a minor flaw on a shade and Billy took care of replacing it right away. Their installation team of Thomas and Vicente were on time, professional and extremely clean and respectful of our home. Thank you Shades West, from Curtis & David! read more

A broken blind was quickly and efficiently replaced by Thomas. Communication was great during the process. We have recommended Shades West to many friends and will continue to do so. read more

Shades West - Replaced blind. - Shades & Blinds Near Me - Palm Desert, California

Our string on our shade broke. Thomas came over, just when he said he would. He fixed it quickly and it works better than it did! We have used Shades West for 9 years. I was a designer and I recommended them to all my clients. Who also were very satisfied. Thank you Thomas and Billy, you guys are the greatest!! read more

Wow! From start to finish Shades West not only delivers what they promise, but they also put the customer first. From the first call you make and the kind voice of Doreen answers, I let out a sigh of relief as I quickly realized that I was going to be in good hands. The personal attention my project received was amazing, considering that Shades West has locations on both the west and east coast! The company is big enough to tackle large projects, like my house with full wall custom windows and bi fold doors. Yet they provide that old fashioned customer service of a family owned company that is sadly missing today. When I built this new home, it's easy to get drawn in by the marketing of Lowe's and Home Depot. I was at first....but after a disaster and wasted money and being just another number when I called and had questions, I found Shades West! Imagine my surprise when the owner Billy, showed up to measure my windows and give me an incredibly fair estimate. I had seen the samples from Lowe's, and the quality of the electrical motors that Shades West provided on my automatic roller shades was far superior to the devices that the big box places use. Installation day was incredible, Billy and his team of technicians made fast but quality work hanging my roller shades. These guys know what they are doing, and come into your home polite and respectful, and clean up everything along the way! (Also, if you want a company full of people who look like Movie stars, think Shades West, lol!) From my small kitchen window, to the large cathedral windows in my living room, Shades West knocked it out of the park and gave me the security of knowing I have a product that will last a long time and backed by a company that cares. Take a look at my pictures and give Billy a call today! read more

Shades West - Shades West Owner: Billy. Standing in front of my new office shades the way he stands behind his products! - Shades & Blinds Near Me - Palm Desert, California

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Amazing company. Very happy with the end result. The owner came to our house personally and measured everything. The turnaround was very good and the quality seems fabulous. Highly recommend Shades West! read more

Once again great service and communication from Shades West, which is friendly and responsive to needs even after they have been paid in full--returning to make some alterations based on a shift in my desires, not another they did wrong. highly recommended. read more

Shades West motorized exterior screens look 5 star luxe . Billy and his crew were all very meticulous, thorough, and professional. Doreen handled the customer service beautifully. I am looking forward to my next Shades West home project . . . retractable awning !! Thank you Thomas and Vicente - well done. read more

Shades West - south facing motorized exterior patio screens - Shades & Blinds Near Me - Palm Desert, California

We have had wonderful experiences with Shades West. We have loved our shades for 3 years. When we had an issue with one of the shades they came out the next day to take a look. They were able to fix it under warranty the very next day! They are very responsive and extremely professional. Highly suggest! read more

I generally don't take the time to write reviews. But Shades West deserves one from me. I can't say enough good things about this company. We purchased shades for our balcony here in Palm Springs and remote-controlled shades for interior windows. The quality of the shades do not even compare with those you would find at local hardware stores like Home Depot. High quality. Long-lasting. Sophisticated appearance. We did encounter one problem with a shade. Shades West responded promptly and corrected the issue without delay. My wife and I are particularly appreciative of one of Shades West's service technicians--Tom (I hope I remembered your name correctly). A real knowledgeable and polite gentleman who handled the installation with utmost professionalism and later came to correct the one minor issue we encountered with one of the shades. So we highly recommnend this company. You can't go wrong. We will continue to use them as needed. --P.B. (Rancho La Paz, Palm Springs). read more

Our service technician made adjustments quickly and had solutions for our issues. Thank You read more

The entire process from picking out the right material to the installation went very smooth. Everyone was on time and very courteous. I love the finished product and wouldn't hesitate to refer friends to Shades West. read more

Shades West has to be the best! I've used them now for 3 houses and have had first class service from Billy. I just now had an equally good experience with their tech, Thomas. He solved the problem almost instantly - simple fix, but I didn't know it when I called for service. There's just something special about this company with their sales, service and office! read more

I have the good fortune of adding a few blinds at a time and installed over the last 4 years. Each time I have received the best workmanship from the staff at Shades West. Customer Service is A+ If you need window coverings, look no farther. You WONT be disappointed! read more

Working with Shade West was a very good experience. Billy and his team provided the suggestions and expertise we needed to select and install new window coverings throughout our home. We would highly recommend using this team if you desire high quality service and products. Terry M read more

Consistently great service. We outfitted our home with exterior sun roller shades and interior motorized roller shades 9 years ago when Billy B was the owner. Billy merged his business (Desert Window Creations) with Shades West. Billy was/is a consummate professional and always took our calls with any questions and issues (very responsive). One of our exterior roller shades somehow rolled itself off of the roller bar and Tom came out to get it back on the bar and into the cassette. Tom couldn't have been more pleasant and efficient-such a nice, thoughtful gentleman. He explained how it happened and how to prevent it from happening again. He was in and out in 30 mins and we're "ready to roll!" There are a lot of shade companies/options in the desert and somehow all of the company names are super similar (lol). Most are great at sales but awol for service/maintenance. This company is the real deal and we highly recommend them! read more

Shades West - Shades & Blinds Near Me - Palm Desert, California

I am very pleased with my Blinds and Shutters. The quality of the faux wood and the colors are perfect for my kitchen, family and living rooms. All of my interactions with the staff were helpful and pleasant. Doreen in the office was responsive and personable. Billy, the owner, helped to guide my choices. He was gracious and efficient, as were my installers, Tom, Matthew and Joel. Thank you for a great experience. read more

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We have used Shades West on several projects this past year. They have a nice showroom that is well laid out and work stations that allow you to spread out your selections. We deal in higher end homes and their installation crews are very polite, trustworthy and on-time. Great customer service when we have asked for a blind adjustment. Highly recommend working with Billy and his crew!! read more

We ordered roller blinds for our MCM house in Palm Springs. The entire experience was top notch! The installation team was especially good. We really appreciate the care they took to make our blinds perfect. We highly recommend this team. read more

The Shades West team (Thomas & Vicente) came out to my home to change the batteries in my living room shade. They were outstanding! Clean, professional, friendly, and intelligent with sound advice on what batteries to purchase in the future. They carefully maneuvered through my living room, set up their ladder, removed the old, replaced with the new and finished quickly in five minutes. Doreen, who was at the Shades West headquarters, was also very kind and helpful on the phone. Shades West is an A+++++ company in my dealings with them over the past ten years! Thank you for your great services! James Griswold read more

Great quality, fast delivery, professional installation and priced right!! Billy answered all of our questions and their office was great to work with!! read more

Shades West - Living room shades - Shades & Blinds Near Me - Palm Desert, California

So amazing!! From the initial phone call with Doreen, to Jacob coming for estimate and informational visit, to Vicente and Tom installing our 2 outdoor patio blinds it was professional with a great quality item and I cannot recommend this company enough. The customer service was second to none. read more

Amazing team with great product From Doreen to Billy to John and Thomas All at competitive pricing! read more

Billy took the time to explain everything clearly and showed samples of all the key parts of plantation shutters. He helped us understand what would work best for our windows and sliding doors. What stood out most was his attention to detail. He measured carefully and made sure everything would fit properly and look right. It was easy to trust Billy because he was honest and very hands-on with the Norman brand products that we chose. Overall, Billy made the whole process simple and stress-free, just guiding us with real experience and care. Thank you so much, Billy! read more

Shades West has consistently provided fast and professional service. From service calls, ordering replacement shades to installation. They show up when they say they will! read more

Communication, installation and follow thru are excellent. Thomas represents the company in a professional manner with expertise and efficiency. His demeanor is mannerly and enjoyable always keeping his eye on finalizing the project to his customers ultimate satisfaction. read more

Shades West installed motorized shades throughout our townhome in Palm Springs about two years ago and did an excellent job. A week ago, we needed a service visit, and it was also handled really well by the Shades West team. They got us on the schedule on short notice and did a really nice job getting one of the shades on a high transom window reconnected to the battery/power source. They also inspected and adjusted a couple of other issues. They were very nice to my wife who was there because I was out. We are really thankful for their excellent service. read more

Shades West gives great service from beginning to end. They show up on time and install a quality product. I highly recommend them!

Product is perfect for our needs. All delivered on time, excellent installers. Recommend highly.

Billy, the owner, was such a professional and so knowledgeable! He helped with the selection of the correct shades and got them ordered quickly. Today, Thomas was here to install. Once again, a truly well trained professional and he got to the appointment early. read more