Amazing service right from the start of the process. Cathy the owner is "hands on" and gives you a white glove experience and delivers a quality product at a competitive price ! The installer Shawn is also very professional and highly skilled and you can tell he's been doing this for a long time ! read more

We ordered blinds from Cathy & were pleased with the quality & install process. Cathy was very helpful in giving us ideas & Sean did the install without a problem. Would definitely use this business again & recommend. read more

This business is the absolute worst in the Valley. They are unprofessional and unresponsive. They charged me $150 for a visit to identify my problem, took the parts to find a provider of the oldish equipment, and more than a month later will not return my calls. read more

Cathy Gustafson the owner was extremely professional and helpful . Her measurements were exact and instalation without a hitch . I stressed over my window coverings design decission but Cathy made it easy for me . Sincerely , Wilhelmina Schnitzer read more

My blinds are old and barely working! I stopped by Blinds Etc. storefront and they gave me a quick and easy to digest quote to come and service my blinds. I called a week later and was amazed they were able to come the same day, The service was not only professional and quick, there were issues I didn't even ask to have fixed that was done at no additional cost! I had called three other places and the quotes were approximate and additional charges included parts etc. Blinds Etc. did the service for exactly what they quoted and the parts ran a whole $2.00! No hidden charges, no BS - just good old fashion service! I not only highly recommend them but had them measure for new blinds in the near future. read more

I loved doing business with this company and working with Kathy. Regardless of how small the job was they treated me as if it were a million dollar job. Kathy gave me great design ideas and what would work best in our home. The installers brought everything they needed and were professional. The pricing was very reasonable. Our windows look so much better and updated, beautiful. Karla R. read more

After reading a nice review about Blinds Etc, I called to set up an appointment to have a blind restrung. Explaining that I'm only here for a few days and need to have the blind fixed before my renters arrive, a nice gentleman I called said that Sean would get back to me. It's the next day and I haven't heard from anyone. The mailbox for Blinds Etc is full and I can't leave a message. So much for the good review. read more

After searching for a reliable company to restring one of our Hunter Douglass blinds we found Blinds etc. I had called other companies but they were either flakes or did not even return my calls. (see my other review on the company that totally flaked). We were given an estimate over the phone and given the option to either bring it in (for a lower cost) or have them come to the house. Because we needed the repair done right away, we brought the blind to them. They were friendly and made the repair very quickly. We would absolutely have them do any further repairs. read more

My wife and I had done a lot of comparison shopping with different blinds/shutter companies. We were extremely surprised that the shutters cost was not as expensive as we had anticipated. Panel blinds and horizontal wood louvers were our second choice and they were only about 30% less costly than the shutters. We are most happy with our purchase and will recommend Blinds Etc. to anyone who may be considering new or upgraded window coverings. read more

I have used Blinds Etc for the last 10 years for all my window coverings needs. Cathy Gustason, the owner/operator of Blinds Etc has always been very helpful with decorating ideas and guided me in the right direction on how to not only get a fabulous look but also has saved me a lot of money in making better choices. There is a reason that Cathy has been in business in the desert for 25+ years. I highly recommend Blinds Etc. read more

On 7/23/15 my Hunter Douglas top down bottom up silhouette window shade suddenly broke while raising the shade. The cord that controls the shade movement slipped out of the securing socket where the cord ends and is knotted. I was unable to slip it back in myself and realized I would need professional help. I called Hunter Douglas and was advised I could mail it to them for repair (under warranty) but didn't want to be without the shade for weeks. Going through the phone book there were several stores within my driving distance that did repairs on these shades. I decided to call Blinds Etc. in Palm Desert for a quote. Kathy, the owner, after my explanation of the problem, advised me if I brought the shade down that morning she could have her staff more than likely repair it by the end of the day and the cost would be $50.00 for that service. I immediately put the blind in my car and drove the 45 minutes to her store. I was surprised upon arrival the store was so small as her ads claim she sells almost everything window and carpet related. There were no samples of anything in the store and apparently she sells out of manufacturers sample books which were scattered around the store. Her closed off office area was larger than the customer section of the store. There was no one else in the store (customers or employees) and I gave the blind to Kathy and she said she would call me later in the day. I drove home and later in the day Kathy called to advise me that her repair crew could not repair the blind as "it was too complicated to repair". My option, she said was "to pick it up and take it somewhere else or she could mail it to Hunter Douglas on my behalf for them to repair it and that HD was very quick with their repair turnaround time. Since the day was over and the store was miles away I authorized Kathy to send the blind out for repair. On August 3rd after receiving no updates from the store I phoned for a status update. Kathy made it very clear by the tone of her voice that she was irritated I was calling so soon (12 days later) but she would check her computer and get back to me. She slammed the phone down. At the end of the next day I received a call from an assistant to Kathy that advised me the shade was repaired and being processed for shipment back to the store and they would receive the shade the following week. She also said the cost would only be the original $50.00. I questioned the $50 charge as I was told that amount was to cover the in store repair, not sending the blind (still under warranty) to the manufacturer repair facility which I could have done myself. The woman explained I would have to pay them the $50 to receive the blind back. I then waited another ten days and without hearing anything I phoned again. Although I called during business hours the phone was picked up at Kathy's house by her husband who knew nothing and would relay to her that I called. The following day while at the gym without my cell phone I came home to find two phone calls from Kathy that I missed within one hour with the messages both stating she's trying to reach me and to call her back (again with a extremely irritated tone of voice). When she answered my call I explained I was at the gym and that was the reason I couldn't answer my phone. Kathy replied sarcastically: "That's nice". She then told me my blind had arrived, I could come and pick it up, however she wanted me to bring her the $50.00 in CASH only since she had to pay the freight to ship the blind out for me (?). I was speechless. I hung up the phone and called my neighbor to ask her to come with me to the store as a witness as I was not going to be pressured to paying cash and was extremely disturbed by the relentless condescending treatment by Kathy throughout this experience. I arrived at the store and fortunately I was smart enough to have brought my friend and Kathy accepted my credit card and I left with my blind. I decided to not argue with her about the $50.00 fee and was just glad for this ordeal with her to be over. Upon my arrival home and re installing the blind I realized that when I brought the blind to Kathy I left the small cord tensioner plastic bracket on the blind and needed it for the blind to operate. I had to unfortunately call her back. Again although it was business hours the phone was picked up in her house by her other family members. The relative took a message. It took two days to get a return phone call. Kathy's assistant called me and said they had extra brackets in the store and I could drive down to the store to pick one up (45 minutes drive each way), however they could not mail it to me (at a cost of .45 postage). I decided to phone Hunter Douglas and they mailed one off to me for free. End of story. read more

My mom in Ranch Mirage had this company come to repair her plantation shutters which had fallen off the track. She explained what needed to be done. They sent out two guys with a 2 ft step ladder, yes, a step ladder two feet tall. The shutters are 9 feet tall. Not surprisingly they said they couldn't fix it. She also had an accordion shade which needed a new string. They were ably to replace that in ten minutes for $85. (I don't know how the other reviewer got away with only being charged $2 bucks). It works fine but she wasn't happy at all. There are many places to spend your money, this shouldn't be one of them. read more