I called and spoke to Brenda who was very helpful and able to give me some good guidance. I came to their store and Theresa showed me around and helped me find just the right material for our stone table tops. Great place, plenty of selection and you get to work with capable and nice people. read more

This company is the best in building in house shutters. Their sales people that come out and measure really know their stuff. Julie takes time to explain everything about the process and measurements. They give you a timeline and follow through. Excellent communication with the office folks too. You cant go wrong with Sullivan. We are considering them do some rock and counter top replacement also. Oh, and they do everything in house, quick to help or answer any questions later on down the road. read more

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They haven't done the actual installation yet but the proposals were speedly and they patiently took me through their very extensive inventory to help me find exactly what I was looking for and generously supplied samples. The only problem...actually finding their building! Call first for directions...its tricky. read more

This was our third time to purchase shutters from Sullivans. Love the shutters. Great all around experience again.

Neil and his team did everything absolutely awesome thanks to the whole company I've got six new shutter doors the client is extremely happy with read more

We have dealt with Sullivan's on more than one occasion. The first one ultimately resulted in a beautiful upgrade, but required their responding to some concerns during the process. The more recent one was flawless and also resulted in an outstanding result. In this case, it required no input from us. Probably would have rated the first one as a 4 star and the second one 5 star. In each case, their people are easy to work with and very professional. read more

Costco members beware. If I could give less than a star i would. Costco partnered me with this company to get my countertop done. What a nightmare. I complained to costco about the consultant. As a result, the consultant called me back and let me know how upset he was that i contacted costco, and he never received a negative before. That was all he wanted to talk to us about from what it felt like. I tried to change the subject to business but he kept going back saying it was my fault for misunderstanding. He tried to make me feel stupid for 13 minutes on the phone. At this point, it wasnt about countertops anymore, it was about him being upset with his record being complained on. They canceled the contract on a baseless claim that we were rude to the guy even though we were the ones who made the complaint to costco about the same guy. When I received the cancelation email it was from one of the office managers but when i called, the rude man on the phone told me there are no managers but the president and the controller. I was shocked to hear that the controller of the company suddenly flipped it on us saying we were rude to him and puts my wife down for talking in the background and asks, "who is that woman talking in the background?" because she was apalled in the way how he was talking to me on the phone. leading me to refuse to ever do business with them ever again. I will never ever contact this company ever again and will never recommend them to all my friends and family. I know im not the only one who has had a bad experience with them so please do your homework. We didnt and learned the hard way. read more

Julie was great on short notice came by and made helpful suggestions and they delivered and installed as promised‼ Great service & competitive prices Highly recommend Chris read more

Sullivan's Shutter Factory is the best shutter manufacturer and installer in the region. The whole experience was a breeze from the quote to completion. My quote was provided by email and once accepted, Neil Sullivan and his interior decorator visited my home to confirm window measurements, provided a sample of the shutter and color, received my deposit and had their scheduler contact me and scheduled the job for after my shutters were manufactured. The installer, Sergio (and his assistant Maribelle), were polite, efficient, and cleaned up after themselves. The shutters for my sliders did not fit the application; no problem. They refabricated them, scheduled installation 2 weeks later, and finished the job. The wood has a lifetime warranty and labor guaranteed for a year. I recommend Sullivan's over any other local source. I prefer giving my business to local family owned businesses as opposed to conglomerate corporations who tend to contract their installations to third party contractors. The outcomes tend to be less favorable. read more

New granite countertops. Just finished our kitchen remodel and was very pleased with Sullivan's granite countertops they installed. One hour for bid, two hours for measuring, six hours installation and completed in one day on time, on schedule and on budget! Five star Was able to deal directly with owner (Neil) and top employees, very professional, clean and conscientious about quality of work! I can't believe the installation only took six hours, wonderful! Sullivans shutters and stone factory 760-485-7840 read more

Sullivan's Shutter & Stone Factory - Shades & Blinds Near Me - Indio, California

One salient comment: an apotheosis of perfection. Period. The folks Sullivan's Shutters know their business. Let me quickly expatiate: I had wood shutters installed from them in 2000...and easily one of the best purchases I have ever made. And they stand behind their work--and these truly will last a lifetime. My need from them in 2020 was that I had let them get dirty from the sand and dust that envelops our desert over the years. And yes: my dusting acumen is not the best. Put simply: I would fail miserably as a housekeeper. So I reached out to Sullivan's for help--and they will professionally paint your shutters if needed. And then return them looking gorgeous! And like brand new shutters. Huge thanks to Mary, Cynthia and the owner Neil Sullivan for such professionalism and follow through. I can easily understand why this company is so well sought out. read more

Sullivan's Shutter & Stone Factory - Newly painted shutters - Shades & Blinds Near Me - Indio, California

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We've been enjoying our shutters for three months, and we are loving it! It is such a great refresher for the house. Julie did a great job and was so professional. The quality and speed of installation is amazing. We are so happy, and our only regret was not doing this sooner. Thanks again to the great Sullivan's team. read more

Perfect All The Way! From estimate, manufacture (local) and install. Only 3 weeks for custom window shutters start to finish. Also, best prices in the Valley. Thank you! read more

My experience at Sullivan's was excellent all around - Service, quality of workmanship, timeliness and price were all 5-stars! Angela helped me find the perfect, unique granite remnant for a small tabletop to go with a mid-century tulip base, and I couldn't be more pleased! The owner was also super helpful in designing the beveled edge just the way I wanted it. The piece was finished exactly when promised for a very fair price...thanks Sullivan's! read more

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I've worked with Sullivans on a couple of different projects. The quality of work is top notch, great turnaround time, and the pricing was very fair. I've worked with Angela each time, and we've formed a great relationship/friendship. I'll follow her anywhere she goes, a true asset to the business. read more

We have had nothing but great service from Sullivan stone. This is actually our third home Sullivans has completed for us, the kitchen is now almost finished. Mary and Rene' worked closely with us on every detail over several months, never too busy to help with our project. The installers are very professional and spent extra time to make every detail just the way we wanted! If you want it done right "the first time" they are the ones to call, highly intelligent process and people! Thanx Neal for your SKA's ! La Quinta, CA read more

Neil and his staff felt like our second family! Sullivan's was referred to us by our vacation property manager, and realtor, whom we are forever indebted to. Neil worked with us by email, text and phone, always willing to help. He even came out to the showroom to help us match granite to cabinets... we let him pick our bathroom colors! We love it Neil! His crew was absolutely amazing .. in and out in one day.. funny, knowledgeable, considerate of our appliances, floor , and doors. Installation perfect! Know wonder everyone likes working with Sullivan's . read more

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Their shutters are beautiful and of very good quality. They came within 3 weeks and were installed. Gives my house a whole different look. I love them. The price was reasonable and service was excellent read more

I highly recommend Sullivan's Shutters & Stone Factory. The owner, Neil, is delightful to work with. I had Sullivan's Shutters installed 18 years ago, and they still look like new! read more

After purchasing our fifth home in the Coachella Valley, Sullivan's Shutter & Stone Factory was one of my first phone calls. Sullivan's shuttered all five of our homes and I wouldn't use anyone else. They build beautiful custom wood shutters, are a delight to do business with, punctual, adhering to the Covid guidelines, quality workmanship, and great installation team! Thanks, Sullivan's for another great installation! read more

Sullivan's Shutter & Stone Factory - Shades & Blinds Near Me - Indio, California

Working with Sullivan's to get new countertops, backsplash and shutters was a pleasure. Neil, the owner, showed up on time and reviewed my needs. He is the consummate professional who provided great suggestions and responded to all my questions on both the countertop/backsplash job and the shutters job. He kept me abreast of the project progress and responded to my detailed questions in a timely manner. His team are also outstanding! A special thanks to Sandy and Cynthia for keeping all the moving pieces in order. Neil is lucky to have such dedicated and professional employees. I was handling this project remotely and must say they alleviated any concerns of doing so. My contractor checked in on the progress as I was having a few outlets added after demo and before backsplash installation and he was very impressed with Neil's installation crew. They have an artistic eye and were incredibly neat in completing the job. My contractor was so impressed with the crew that he will be recommending Sullivan's to clients going forward. Upon my return to Palm Springs I walked into a beautifully redone kitchen and gorgeous new plantation shutters. And not a hair out of place. The whole experience with Sullivan's exceeded my expectations and I would highly recommend this family owned business. They are extremely professional and trustworthy. And it was all done at a reasonable price and came in on time! Thank you Neil and team! read more

Dealing with Sullivan's was not what others stated. I found Neil Sullivan to be rude and uncooperative. I talked with him three times by phone about the size of the sink hole that my plumbers requested and he argued with me that he could not do this. He talked over me while I was talking with him and he did the same with my plumber, he was rude and very unprofessional. Besides this the hole for the faucet and the hole for the sink was off center. The granite itself is wonderful and professionally installed. The second half of the purchase price was even charged to my credit card without informing me first. read more

I couldn't be happier with my new kitchen and countertops. Neil was very helpful and accommodating. Measurements and installation were done as scheduled. I highly recommend Sullivan's for value and service. read more

Just had Sullivan's install granite countertops at my home. I am more than satisfied with ever aspect of the process. From the initial quote with Neil, he was very informative about the process, materials and options we could choose from. We opted to go with granite Neil had at his shop and we're glad to have saved on the slabs, which matched our desired look for our kitchen. We had our center island cut down to give our kitchen a more open feel. Neil's workers did an amazing job and may I say a very clean job. They made sure they cleaned everything up as they went along and the drywall cuts were nice. Sullivan's has a computer based measuring system which allows for accurate measuring without having to demo your current counters while you wait for your new counters to be installed. Makes a huge difference by having your kitchen operational during the process. The entire demo and install was 8 hours! Amazing! Not to mention the whole process was two weeks from start to finish! 5 stars hands down, Neil is dedicated to customer satisfaction and it shows! Will do business again with bathroom counters! Thanks Sullivan's for a great experience . read more

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I would highly recommend Sullivan's! We had a difficult shutter configuration for our bar area and the result was beautiful. Everyone was so helpful and a pleasure to work with. Special shout-out to installers Sergio and Maribell! Beautiful job! read more

Sullivan's Shutter & Stone Factory - Shades & Blinds Near Me - Indio, California

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I cannot capture in Hi-rez the kitchens appearance from afar, due to limit of my iPhone. The installers were OK, though language barrier complicated chatter, but I had to guide them directly with regard to being square in relation to the stove and one small section. There were concerns over seams that were not in the plan, particularly the backsplash [three 3' pieces, which I felt compelled to accept] and now look terrible due to high visibility. Had to wrangle over an air gap hole, which we always had in this old home due to issues with drains - took two weeks to resolve so plummer could connect sinks!! Now after 60 days the grout where the backplash meets the counter, is cracked disintegrating, and discolored due to normal area use. I will not contact John, or particularly Jesus the sales rep that was condescending from the get-go. Done with this company. I will clear the grout and use the correct compound to avoid cracking. In spite of a $600 give back, this is not a satisfied cash customer. Make sure all details including job finish date, with penalty for missing, is in the contract and then hold them to it!! You will regret it if you don't. Follow up letter going to Costco as well. read more

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I thought I had finally found a professional and responsible company for granite countertops, I thought wrong. After a long measuring and order process, my countertops arrived 3 weeks later and both sink holes were wrong. After a long discussion with the installation personnel and the owner of the company I was pretty much told it was my fault and my cabinet guys fault. The young lady who does the measuring and camera templating is apparently as incompetent as she is rude. They will not cut sinks in any location of center of cabinet regardless of your placement prior to templating. If you do business prepare to be frustrated from beginning to end, and after all of that prepare to be very disappointed. read more

I needed a small piece of quartz to fit on top of entertainment nook. Thankfully, I was referred to Sullivan's for a remnant. Not only did Sullivan's have a decent selection of remnants, but they also fabricated and installed it rather quickly. Not only is their craftsmanship excellent, but when you call their offices, you are greeted by people who make you feel like you are a valued customer (even with my small purchase). They stand head and shoulders above their competitors and the drive out to their shop/office was well worth the trip. Thank you Sullivan's! read more

Sullivan's replaced the counters in my kitchen with brand new beautiful quartz. The owner, Neil, was very supportive and helpful during the selection phase, helping us match the material and color with our existing kitchen palette. We were impressed with the precision high-tech field measurements taken by Geoff, ensuring a perfect and snug fit for our new counters. The installation team did an outstanding job...the installation was done with precision and care. The finished product was perfect. They thoroughly cleaned up when the project was complete. All around a great job. I have no hesitation recommending Sullivan's for new counter tops. read more

Julie Evans was so wonderful working with us to install Shutters in our new home. From helping us with suggestions on the style and finishes and then getting the shutters installed so fast. Sullivan also stands behind their product 100% up to and including and repairs that may be needed. We had some louvers that needed a repair and when the staff was booked the owner Neil Sullivan himself came out to make the minor repair. Unlike going to Lowe's or Home Depot you have to go through so many people to get to the extension only to be told you will need to call this number and maybe have the call dropped not so with Sullivan Shutters. Thank you so much for the personal attention.... You cannot find that very often any more. read more

So we bought shutters from Sullivans. The initial order Neil, the owner, was very nice and personable. Our Shutters once installed, showed alot of light thru and the one side was not level. Neil said it was our window. We placed a level on it our selves and it was off. We called again they took our sitter for a week. Came back. Still not level. And now one of the slates broke off . We called all week and was told different excuses why Neil did not call or he was out with other suckers, or clients . Our next step is to go in person and then court. Very disappointed. Should have gone to Lowes or home depot. read more

I want to say what a delight it was having Sullivans replace our kitchen and bathroom counters with their beautiful granite. The prep work, the installation, and the clean-up were all outstanding. Particularly we want to commend the installation team. All of the guys were great and Alphonse was a real team leader. Many thanks. read more

Neil Sullivan and his team handled our kitchen granite installation which was a remodel... They did an amazing job... When I visited their shop it was obvious that they have all the latest technology to assist them in their precise measurements and cutting... The final product both fit and finish was the best... During the process we had to make an adjustment as to number of slabs and Neil coordinated the delivery of the additional slab as well as assisted us in the proper matching, plus helped us with pricing through the distributor. Neil is a joy to work with, professional, pleasant, and a man of his word... I would recommend him without hesitation... if you want the very best Sullivan Stone Factory is your only choice! read more

When my wife and I were looking to upgrade our old tile kitchen countertops with granite or quartz, we shopped around with several different companies, and Sullivan's was our last and best stop. Neil Sullivan (owner) came out himself and measured everything, and when we went in to select what turned out to be the very unique dark gray quartz slabs we saw on the lot, we were given the lowest price (by a couple hundred dollars) than any other competitor. One major verbal misunderstanding did arise - a couple of the quartz slabs we saw had narrow light (almost white) seams running through them, and my wife asked Neil to only use slabs without any seams in them that could be mistaken for cracks, which he agreed to try and do. However, when the countertops were delivered and installed, almost all had the seams in them. To say my wife was unhappy would be a major understatement. BTW, the installation was done very professionally, quick and precise. My wife called Neil to express her displeasure, and while he understood her frustration, since it would be a couple more days before the backsplashes were installed, he asked her to be patient and see how everything came together then. We agreed, and when the backsplashes were installed we were delighted to discover the designer had arranged everything so that the "seams" in the countertops flowed flawlessly into the seams in the backsplashes. Very unique and original, and now our old dingy kitchen is actually a delight and we enjoy cooking in it so much more than before. Don't know the name of the designer at Sullivan's, but major kudos to her for pulling off such a perfect and intricate design scheme and saving the day! We had initially been thinking we would have to settle for some bland white speckled quartz which was pretty much all most of the other competitors had in our price range. But when we saw the dark gray quartz and got the price on it, we knew we would have a beautiful kitchen which stood out from anything else (in a beautiful, not tacky way), and now we do. Can't recommend Sullivan's highly enough for quality of materials, great competitive prices, superb designer, and highly professional installation. read more

Under any circumstances Sullivan's provides an extraordinary level of customer service and a great product at a reasonable price. Under current circumstances where customer service seems to be of little importance to many businesses, it was a pleasure doing business with them. We bought shutters for our master bedroom, living and dining room (soon we'll add guest bedroom and office). Mary came early (after calling to see if okay) to measure and share her expertise. Cynthia quickly followed up with cost and after approval an installation date. She called about a month early to ask if they could do sooner, but we had not had awful blinds removed and patched yet. Today was install date. They were running a little late, but Cynthia called within their window to let us know. The crew of two arrived and executed quickly and efficiently and cleaned up after themselves. We could not be more pleased with the entire experience and finished product. Highly recommend! read more

I used Sullivan's Shutter Factory in Indio to install new California shutters for my home in the Rancho Mirage area. They did an excellent job of the original installation and subsequent repairs when one of them was damaged twice by my housekeeping team. I can highly recommend Sullivan's Shutter Factory to anyone considering having shutters installed in their home. Their shutters are well made and their installers are very knowledgeable. read more

Great service and great product. Recommend them highly for shutters. read more

Sullivan's Shutter & Stone Factory - Custom dome plantation shutter. - Shades & Blinds Near Me - Indio, California

Thank you Neil @ Sullivan Shutter's factory for a great service! The blinds are perfect! Great company to deal with! I would recomend them to anybody! read more

I highly recommend Sullivans Shutter Factory. Had them replace 5 broken slats on my shutters. The repairman arrived ahead of scheduled appointment. Very professional and did a wonderful job. I asked how I could tighten some slats that wouldn't stay open and he actually fixed a couple of slats I had a problem with and didn't charge me any extra. Enjoyed doing business with them and I will use them again if needed. read more

First they told me they have slabs to choose in their yard. They don't have slabs just samples. Sullivan gave me a quote for new counters and he said they will discount the slab from Arizona Tile to the wholesale price. They didn't give me the discounted wholesale price on the quote letter. Their quote was over $2,000 more than any others. Additionally, Sullivan never followed up afterward to see if I wanted to go forward. Poor customer service and they don't keep their word. I went with another Stone fabricator and am glad I found them. read more