Under new ownership! The new owner is very rude. I have nothing against knowing more than one language because I can speak three myself, but since we do live in the US, it would be nice if they spoke English, especially when they all can speak English and customers are sitting in front of them who do not understand them. Three of them are and speak Vietnamese, including the owner. They speak their language constantly and it is very uncomfortable, especially when it is obvious that they are talking bad about a customer or one of the English speaking employees. Two employees speak English and are very sweet (including the one who did my pedicure and gel fill with gel polish). As a matter of fact, the two English speaking employees also speak another language, but not in front of customers. Every since the new owner took over last week, this place has gone downhill. I have been a dedicated customer for over 3 years and now I am leaving. I am hoping that the girl who does my nails moves to another salon because she is excellent with her customers and does a superb job! She is fabulous with nail art. The other nail technicians (owner and two who speak Vietnamese) are horrible. They rush to get the job done and it looks horrendous. On Wednesday, June 23, 2016 at 10:13pm., I received the following text from the new owner:
"Hi (insert my name), this is Kitty, manager at the Fancy Nail Salon at 458 Hope St. Bristol RI, 02809, now under new management. We are offering 30% OFF on all nail care services of $20 or more to all New and Return Clients. To schedule your next visit, please call +1 (401) 396-5570 See you soon!!! We are ready to pamper you!"
First off, who texts customers at that time of night. Secondly, when I arrived for my appointment today, I was told they were not accepting the 30% off and it was now 20% off. If you recall, the text message does not have an expiration date and it was just sent out last week. I am a faithful customer who gets a pedicure and gel fill with gel polish every two weeks. She has lost my business!!!
While I was sitting at the table getting my 4th of July nail art done, the new owner came over to my nail technician and gave her a bottle of polish that was for her next appointment. She came out point blank and said, "you need to be on time". I responded by saying, "Sorry I decided to get extra nail art, but I figured the money would be good for your business." She walked away. Mind you, my nail technician was 10 minutes late because I decided to get decked out for the 4th. Once she finished my nails, I tipped her well even though I was told I could only get 20% off because I knew it was not her fault (plus all the prices went up).
As I was leaving, I walked over to the owner and quietly whispered to her that she was rude and that was uncalled for since I was the paying customer who decided to get extra nail art. She started to speak to me and say "oh no, it's not..." and I stopped her by saying "you are rude and I understand that you want to make money in your business, but customers need to be treated respectfully" and walked out. As I looked back, she was talking bad about me to a customer sitting in front of her. In the meantime, she was bad mouthing her employees while I was there. That is uncalled for and a definite NO! NO! You can tell that their is tension in the establishment between the employees and the new owner. Such an unhappy dynamic between management and employees is unfortunate as well as uncomfortable for patrons. read more