I recently took my daughter to this location for a simple regular nail polish service. Unfortunately, the experience was disappointing. Despite choosing a basic option from the menu, the staff displayed an unwelcoming attitude, which made us feel uncomfortable. What was especially upsetting was overhearing staff speaking negatively about our choice right in front of us. As a customer, I expect to be treated with respect regardless of the service selected. Additionally, the price--$40 for regular polish--felt quite high given the level of service and overall experience. I've had much better experiences at the Middletown location, so this visit was particularly disappointing. I hope management takes this feedback seriously and works on improving professionalism and customer service. The technician her name tag shows Mia ( and we all know that's fake) read more

Went to in to use up the rest of my 100$ gift certificate which I had 35$ left over from go to use it and I'm being told there is only 5$ left , when right on the certificate says 35$ left they did nothing to help me , did nothing to figure out why just aid they huffing away, im all set DONT get gift certificates from them they don't fulfill the entire amount I guess , RIPOFF read more

Star Nails & Spa - 35$ left on certificate - Nail Salons Near Me - Bristol, Rhode Island

I had a very relaxing pedicure yesterday. I love that you never feel rushed even when you only have time for a classic pedi. I don't always have the pleasure of doing a spa pedi so I know that I still get a well done pedicure. I also like the idea that when you give your email they will send you a reminder when your due for another one plus your able to book online. Eric did my pedi and he was great. Gentle touch and pleasant. Sometimes you can go to others and there speaking there own language to each other and I feel uncomfortable. If I'm paying then I'd rather they pay attention to the client. I'm not complaining all about Star nails just comparing to other experiencing. It's located on Metacom Ave in Bristol so it's close to the school ( Roger Williams University) so the best time is earlier than later. I hope you enjoy ! read more

I have been coming here for years and always had a good experience, went yesterday for a manicure and pedicure and had the worst experience ever. her name was Tiffany and she should not be allowed to work there. started with pedicure where I called out twice due to pain she inflicted. first time was in callous removal where she was pushing so hard it caused severe pain. second time was in cleaning big toe, again too hard and caused a lot of pain. my toe still throbs today. then she stars to remove my gel nail polish with sander and takes off some of the skin on my finger, so now my finger is red and looks infected. the last straw was the extreme pressure in neck massage. she is way way too rough, not relaxing. terrible all around experience. it's too bad for them to lose long term clients over one horrible tech. read more

I'm an infrequent client, but when I do visit Star Nails & Spa I am always such a happy customer. The staff there are always friendly. The environment is clean and quiet, the latter is impressive because the spa is on Metacom Avenue. I always leave with a stunning manicure and a smile on my face. The manicures hold up very well and the prices are very fair. Thank you to all who work there! read more

Star Nails & Spa - Gel french manicure - Nail Salons Near Me - Bristol, Rhode Island

The first and second times I came here, everything was so great that I abandoned my old nail salon and thought I would never look back. After the last few times, I will never go back to this place. The first of two bad experiences happened when I went in to get a fill and I said in the chair for TWO AND A HALF HOURS. For a simple fill. They were closing the salon around me and looking annoyed that I was still there at 7:15 PM after I had arrived at 5PM. Not to mention, my nails were cut and filed completely wrong and the gel polish chipped the very next day. I decided to give it one more go as I had been with a new tech that I had never seen before. I should have stuck with her, even if a plain gel manicure took six hours. The tech that I had yesterday decided to hand file off my gel polish instead of soak it off as normal. Every single one of my fingers is rubbed raw. They bled in the chair. I was showing him that it hurt and pulling away as he rubbed acetone all over my fresh cuts. My cuticles look like I have 40 paper cuts on each finger and it hurts to even wash my hands, shower, get them wet, etc. NEVER AGAIN. Seriously, stay so far away from this place. I have never encountered such a hack job and I am so mad that I'm writing my first Yelp review. I'm sorry to my salon that I abandoned. Star Nails is the worst place ever that lures you in with a wall of massage pedicure chairs and without the smell of acrylic. read more

Star Nails & Spa - Day two after this place DESTROYED my fingers and filed my skin right off and then rubbed acetone in it. - Nail Salons Near Me - Bristol, Rhode Island

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Been here before and it was ok. Bunny the technician is great but I don't see her there anymore. They are expensive. Needed toes painted in a pinch. They are not the cleanest around but it isn't filthy and it seems that they clean their tools. I just don't see them wash between people. I usually make an appointment but always see that there are walk-ins they've never seem to turn away a walk-in. I went there tonight about 6:15 they don't close till seven they said they couldn't take me. it was not busy and there was an available technician just sitting there. I'm really disappointed. I'll stick to my normal spot they are $20 cheaper and the only reason I didn't go is they are closed on Tuesday. read more

First time back in quite a while. The place looked great, very clean as always. The staff is always so kind. One exception: the receptionist was extremely unhelpful and couldn't be more unpleasant. read more

They don't even soak your feet! Why even fill the tub? Then the tech asks if I was many nails cut. No, I came here to look the same as when I walked in. Hello! Rude. Aggressive. Actually had to use powder to stop my bleeding. Yelling across the room at each other making you feel like they are saying nasty things about you that you can't understand. Not relaxing or enjoyable at all! read more

I was nervous going to this place reading some of the reviews. However, Alex did an amazing job and the Covid measures they put in place are like no other salon I've seen. It was so quiet and relaxing! read more

Scheduled some pedicures and manicures for me and my family from out of town the day before my wedding. They were able to accommodate all of us and we were able to sit next to each other. They do have plastic shields down for Covid but we were still able to be next to each other having services done simultaneously. Everyone seemed happy with their pedicures, and the hot massages afterwards were an unexpected bonus, even if they were a little too hot and the towel was in a plastic bag, presumably for Covid reasons. I also appreciated that they were able to accept tips over Venmo, since I rarely carry cash. They are definitely taking their Covid restrictions very seriously. They even give you a glove to pick out your polish colors. I did appreciate that they had some lower chemical/healthier polishes available, although you will pay extra for them. read more

I almost always come here for manicures & an occasional pedicure. I went online and booked their last appt at 5:30 when they closed at 6. I arrived at 5:31 and went over to pick a color. I kid you not, I was looking at colors for 10 seconds before 3 people came up to to me to rush me along. Two more seconds later, my tech came up to me and said "we close at 6". I said yes I'm aware but I do have an appointment. She left, two seconds later told me to take the color swatches with me to the table so she could start. Okay that's fine I guess but I still felt way too rushed & it felt unprofessional. I had just walked in. But then she started rushing the entire process as if her life was at stake. She didn't do any cuticle work. Barely filed my nails. Quickly painted the gel color on. Did not do the complimentary neck massage. It was the fastest appt I've ever had. Why do they even offer a 5:30 appointment? I guess I should've known better. I'll never come back during this time because they clearly don't care about the service they're giving. She didn't even have to stay a minute later since we finished so fast! They're usually very good but only when it's peak hours. read more

I had my pedicure done by Paul. Horrible job. He cut no cuticle looked around the whole time like he was bothered by his job. My feet looked better when I went in there. He didn't paint all the way to the end of the nail so it's looks grow out already. He was smoking in the back of the building so I'm guessing we inconvenienced him by having to work. He did wear a mask like all other employees and smelt if cigarettes. I will never go back. read more

If I could rate this zero I would. My mom and I decided to go in and give them a try even though they had bad reviews. My mom is disabled and mostly home so I wanted to bring her somewhere closer to home. We got dip polish. For hers, they soaked her old dip without filing off the top first. So after 20 minutes, the girl came back and it wouldn't come off so they had to start over. My guy, didn't speak to me once. After we were dipped, they finished the top of the nail with shellac gel coat. Now I've never had this happen as I get dip to not use uv light. I gave it the benefit of the doubt. The next morning I woke up to a chip. Called them to get the nail redone. Went in that night and it was redone. Once I was out in regular light I saw the whole tip of the nail wasn't painted with the gel coat and is currently flaking off. My moms is the same. Three days later and I have chips and flaking. We called and expressed our displeasure. They offered to redo again but seeing this would be the third time we aren't going to subject ourselves to a third. We asked for our money back and they said no. Awful practice. Also who does a gel coat on top of dip nails? It's not even the service we asked for. Don't go here. Update: spoke to the owner and he apologized profusely, said that is not normal practice (even though three different technicians did the gel) and will refund our money. I thank the owner but it's sad that we had to go through all these hoops for this. Added a star for this reason. read more

Clean, great attention to detail, great massages and wax wraps! Very good at pink and white. Definitely more than a plan old salon but so worth it! Nails hold up very well Went back yesterday and it was horrible, nails are uneven, lifting, discolored, misshapen. Never got the paraffin. Will not be going Came back they corrected the problems for free read more

Overall I'd give the entire experience a 7 because I haven't had my nails done since December! The nails themselves a 3. Clean and quiet when I walked in. Easy appointment booked online. The staff was pleasant and friendly. Got a classic pedi and gel mani. The actual pedicure and foot rubbing were nice but the quality of the actual trimming and painting was just ok. Same with my nails. Tbh I didn't notice really until I out and started looking in the bright light. I wouldn't even say it was rushed or lack of caring. Just lack of experience? Polish on my toes, nails are slightly see through needed another coat, some nails shaped different but polish hides it, didn't paint down to the cuticle... not unpresentable but not a 60$ mani/pedi for sure. read more

I asked one of the guys that worked there to check my rewards points and he said there was no way I had 3000 points because that would mean I had spent $3000 so he was going to delete them all when I know I have spent good money at this salon for years. Never going back after years of being a loyal customer. read more

I have always done dazzle dry and I have loved it the color choices are amazing I just now switched to UV clear set with gel and I didn't think I would like it and i do I'm so in love with it the color and how it feels and looks. It's so clean and roomy now with the new renovations they had done last week. I'm in love thank you. read more

Came into the nail salon on MLK day and there was a little bit of a wait. My friend and i both got pedicures. I got the Hot Stone Pedicure and she got the regular. There was a little bit of a wait which was odd because one of the technicians spent the majority of their time on her phone as opposed to taking anyone. Once our technicians were done with their clients they came over to work on us. The woman i got was very short with me when speaking and was a little unfriendly. When working on my cuticles it was pretty standard though i will say my nails were cut extremely short and didn't have a shape in common across all 10. When using the emery board on my toes i noticed it should have been white but was quite dingy... Then it was time for the callus remover. I think she let it sit for too long because... far too much of my skin was removed from my feet leaving them cracked and bleeding by the time i got home. A week later they are still hurting. After this was complete i was supposed to get an exfoliation on my legs which did not happen and then on to the massage. On the menu board it says lavendar oil would be used but instead some Queen Helene lotion and what smelled like olive oil was slathered on my legs and feet. The massage was painful and my feet were being bent in ways that they were not intended to not to mention there was minimal usage of the hot stones. When i told her it was hurting me when she was bending my foot back like that she stopped for a bit then continued which was annoying and painful. All of this ended in having the polish shabbily applied not only to my nail but to the surrounding skin on my toes as well. I'm unsure of why i had to pay $40 for what was essentially the regular pedicure with callus remover? I will most definitely not be back. read more

I had been a couple times for pedicures and was pretty happy with the service. Nothing special but a nice basic pedicure. Both times I had females and they were really nice and did a good job but they both seemed annoyed to be there. The last time I went though, I'd say in early July, was terrible! I had a male who once again seemed extremely annoyed to even be working, huffing and puffing and rolling his eyes. I got a mani pedi this time and after rushing through the pedi he made me bleed twice while trimming the cuticles on my hands and the day after they were flaking and peeling and looked extremely unattractive. I guess it's the luck of the draw when you go but I will not be back. read more

I went in for a pedicure and gel manicure. My nails were placed in acetone for less than 5 minutes before being scraped. I told the manicurist to let my nails soak for at least 20 minutes as I didn't want them to be scraped. She let them soak for another 2 minutes before scraping again and telling me that scraping was the only way to get the gel off. I told her that I don't want to continue and she charged me $5. I had to pay to get my nails ruined. Her scraping left me with white marks and 75% of the gel still on. I had to finish the removal at home. The gel could have easily began the removal process during my pedicure, which was mediocre, if they were that in a rush. The place wasn't even busy! I don't know what the rush was. Save your time and money! read more

Star Nails & Spa - They were too in a rush to let my gel nails soak for more than the 5 minutes they had. The result? Ruined nails. - Nail Salons Near Me - Bristol, Rhode Island

$60 for a gel mani and regular pedi is pricey, especially when the experience is terrible. Hong was the person doing my nails and I do NOT recommend her. I told her I wanted the shape of my toes square. Unfortunately I wasn't looking at what she was doing and when I saw them finished (painted) they were all different shapes, rounded, and uneven. On top of that the white polish looked streaky. When we moved to the manicure table I told her I that I didn't like the shape she did on my toes. I told her that I wanted my fingers to be squared and I would check them along the way. Each time she would show me the nail it would not be square. I had to point out multiple times to her where the fingers were uneven. For $60 I expect top quality. Disappointed. read more

This will definitely be the place I get mani/pedis from now on. I stumbled upon this salon by accident as I was driving back to Portsmouth from Seekonk (the non highway route thank you very much). I'm so glad I did because this place meets my personal gold standard: clean, well-kept establishment; well done pedi; and... Amazing neck massages while your nails dry!!! I would go back just for this; it was incredible. Seriously, the nail tech had magic hands. As a bonus, this salon does gel pedis, which I'm finding is not the case at all salons. As a bonus, they have wi-fi so you can work, browse, etc. Just ask for the password. That said, you should probably just enjoy your treatment and not be "plugged in"- I am one of those people who can't just sit and relax. My only complaint was the cost; however, I recognize that this may be the going rate here in my new hometown area. I can't compare the price to other local salons, only to those in the town I recently moved from. To be fair, the cost wasn't unreasonable, only about $5-10 higher than what I'm used to paying. Still within reason. I can't wait to go back to Star Nails for a massage- I mean pedicure! read more

I came here today and got a basic pedicure with black polish. My nail tech did a great job! If black isn't done professionally it looks as if you colored your nails with black sharpie. That did not happen here, my nails came out great! This place is clean and professional and overall a great atmosphere. Great massage chairs too. I live nearby so I will definitely be coming back. read more

I had been to the Middletown location quite a few times for mani/pedi's and have always been satisfied. However, I happened to be here a little before closing time on a Friday night and got to witness their cleaning ritual. Well this alone made me want to add a review for the Bristol location. Since the 2 locations have the same people who work at them, I am assuming the operations are the same for both. Let me tell you, they literally scrubbed the whole place from floor to ceiling. They cleaned down all of the manicure stations, moved them all to one side of the room so they could do a proper floor washing. They soaked all of the tools in barbicide, and generally not a spot went unscrubbed, vacuumed or disinfected. I always thought it was impeccably clean to begin with but sometimes looks can be deceiving. Not here, it's the real thing. The staff are super super friendly (even if there can be a language barrier at times) the place is crazy clean, and I really dig the Asian version of Lite 105 that they play. My only gripe is that I'm a little nervous the employees may not be compensated as well as they deserve..... PS recently had waxing (lip/brow) done here and was very pleased with the results. The prices are way cheaper than the big name salons too. read more

I have always been favorably impressed until today when inadvertently or otherwise they scheduled me for a different location than the one I have always gone to. Needless to say I wasted the afternoon and am disgusted beyond belief. I don't know if this is a language problem or they just did this for their own efficiency. Sad to say, I believe it was the owner/manager who did this, but can't prove it. I will go elsewhere from now on. read more

Best place to go for a quick manicure, pedicure as far as this "walk in" types of places go. Very clean and they go a great job. They offer a hot towel neck massage as part of a standard service and while most people seem to enjoy them I'm not comfortable with someone who isn't trained in massage pounding on my back so skip that part! One tip. Don't go within an hour of closing. They tend to skip steps and Rush. Overall, recommend this place highly! read more

Really lovely place, but they are very pricey. Acrylic fill with gel polish cost $50 vs other places where it costs $28 or $32. And they do acrylics weirdly. They place a glue substance and then shake powder on your nail. This is not how most places do acrylics. Last time I went they also had a lack of gel colors. So you didn't have many options. It gets two stars for the complimentary massage at the end. read more

This is my second time at Star Nails. The atmosphere is happy and professional. Susan did my nails, and she did a wonderful job. Very happy with my nails from both visits. Highly recommend!!! read more

Star Nails & Spa - Nail Salons Near Me - Bristol, Rhode Island

I have never gotten my nails done here but I do go for waxing. Their prices are fantastic! I mean $40 for a brazilian is unheard of in Boston. I was a bit nervous, why so cheap?! Although the woman then was doing the waxing didn't speak english as a first language we seemed to get along fine. She talked to me a bit, made sure I was doing ok throughout the whole thing. Everything was nice and neat when she was done and I was happy. read more

I really appreciate that they literally set a timer for the pedicure massage and the manicure shoulder massage! Wow I did not see that coming. Fast and efficient with attention to detail. Not very friendly but Not rude either so I am okay with that. I would go backs read more

I decided to give this location a try as I had already been to the location in Middletown RI. I have to say that I was very happy with my decision. The staff is better and the service is amazing. The receptionist is awesome and she's very polite and always is helpful in helping me pick different colors for my powder dip. Its a lot closer to my house and I was happier at this location than I was at the one in Middletown. Bristol is way better. I love the way my nails look and the salon itself is very open, bright, and welcoming. I even got a hand massage with a hand scrub and hot towel that was awesome and unexpected. They also gave me a neck massage which I did not recieve at the other location. Overall very happy and will continue to go to Bristol instead. read more

Salon is clean. Had a gel fill and it hardly lasted two weeks, I've had gels forever and ALWAYS get at least three weeks out of a fill. Pedicure chipped and actually fell off some toes, after a week and a half. Receptionist was very nice but it's very hard to communicate exactly what you want to nail technicians due to language barrier. I think they failed to wipe the lotion off the nails before they put the polish on, which is why it didn't last, plus only did one coat. I called to see if we could just get our toes repainted and was told that she needed to speak with the owner and that he had just had surgery and she wasn't sure when he would be back in..... Nail salons are expensive and there are lots of salons around, I shall find another. read more

Gotten terrible with serving loyal customers; finding new place... don't recommend... much better places to go

I was there to get a mani pedi. I had the worst experience. During the pedicure the gentlemen that was doing my feet cut a chunk of skin my big toe. At first I didn't realize it but when my foot started to hurt I noticed it. Poor customer service will not be going back there. read more

I came here out of necessity because I needed a Pre-vacay pedi. Waited for 5 min then was seated in a pedi-chair with freezing cold blue water. I asked the English speaking American receptionist if I could have hot water as my technician had yet to appear. She added more then quickly shut it off, not even asking if that was sufficient. Are they saving $ this way? Finally once Tom came over to begin, he started flipping my feet around like chicken cutlets on a grill. I told him kindly that I had come to relax and asked if he could turn down his technique a notch. He asked me what pedicure I wanted and when I said #1 he laughed and repeated it to his neighbor. As he continued he saw the callous on my foot and proceeded to painfully saw the bottom of my foot with his cheese grater, mumbling in Cantonese. Was so excited to try somewhere new, never again Star nails.. read more

The 5$ card for frequent customers is a waste of money because after 5 visits they "forgot" to put me in the system. I liked the place when I first went because it was clean and they did I good job at gel manicures. However since summer started the colors are all still dark, the pedicures chip within a week, and the guy I always sadly get is very rude. I won't go back. read more

Went back today for a mani - pedi / Angel did my my mani & pedi she did a fantastic job! The receptionist is also very attentive she is super friendly and keeps things running smoothly! read more

Go somewhere else. I've been coming to this nail salon for several years. Today, I was charged an extra $10 dollars to take off gel polish from two toes. An extra $10 dollars for quick-drying Polish. An extra $8 for more than two swipes on my heels. There is no such thing as a classic, quality pedicure here without being charged for the air to breathe while there. "It'll be an extra $10 dollars." read more

This nail salon is so clean. They use great polish, ESSIE &OPI and have over 100 colors to choose from. They give a paraffin treatment with nail treatments, even if you're just getting a fill. They give a neck and hand massage with heated towels. I love it, I have had Sophie and Kenny do my nails and both do a beautiful job. read more