An overall 2.75 star review. Parking is shared with adjacent businesses in a strip mall like area along a busy street.
As a first time customer, it is not comforting when I ask for a list of services, you tell me that you'll tell me later how much my service will be. If you raise your prices for whatever reason, it should be something the customer can reference, not based on who's aware of the increase and the new amount. It then becomes subjective and not the standard.
Plenty of nail polish colors to select from for your pedicure or manicure. The issue is, they have nail polish that has a surcharge since it is considered "long wearing". If this is my first time here, how am I to discern which is the standard price polish if they're all grouped together? In addition, let the customer know before you apply so that they can make an informed decision and not experience surprise at check out from undisclosed fees.
Spacious and clean, I was greeted upon entering. I do dislike if you're sitting in the back of the salon yelling at me up front. I purposely didn't reply so that she could get up and come close to interact with me. My preference is if you're talking to me, talk to me and not the entire salon.
There was a brief wait before being instructed back to the pedicure chairs. The lady who prepped the station was nice and I truly wished she had been my technician. Instead, some other lady sat down and asked if I had chosen my color and began clipping my toenails without inquiring if that's what I wanted. I had to intervene when she began using the file and buffer aggressively across my toes and nipping me a lil bit. I asked her what she was doing and she simply looked up and began again.
The process was sterile (not in a hospital kinda way but devoid of interaction). At that point I realized that she or the shop was more focused on quantity and not quality of service. The nail polishing process was sloppy. She spilled polish on me a few times and instead of using something. To proper remove it, she used her thumbnail and later followed it up with an applicator brush with nail polish remover to clean up the mess. This was due to not blotting the brush before applying the polish (base coat, polish and then top coat). If you take your time this is something totally avoidable. It was to the point where polish was in between my toes and getting on my own sandals. This frustrated me.
I went up front to sit under the UV light and fan to ensure my polish was dry before departing. If not, you'll notice air bubbles or the chance of smudging is higher. I sat for 15 minutes and noticed a lot of people coming near me to scan a QR code. I look at it and they encourage patrons to pay via Venmo. They charge $2 if you want to pay by credit card but the preference is cash payments. I agree that credit card fees for merchants has increased but they need to have this information listed at eye level at the register for better awareness of what is expected.
I asked to check out since no one seemed worried that I had been waiting. After being told my pedicure would be $43, I inquired why. She said because I selected a long lasting polish. As a newbie to your salon, it would be helpful if you had told me this prior to application and checkout. I told her I wasn't paying it and she told me she was just busy and could I just pay. Nope, I got time today. The guy who sits near the front tells her to charge me the listed price. See my paragraph above for the problem of not having a current price list. He said I'll have to pay extra next time. Wrong! This will be my first and last time at your establish.
So the listed price was $38 which seems high for the level of service rendered. To be done, I paid cash and carried on smartly. I had high hopes for this spot. Realizing that I won't get the level of service I'm willing to pay for and deserve, I'll add this place to my one and done list and chalk it up as a lesson learned. read more