VJ and Oscar friendly and did my first rental car experience. Thank you!…read more By the way, I have to mention my rental car- fiat 500 which is so lovely.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

After a horrid experience with Expedia and Fox at Burbank Airport, my assistant called this…read morelocation to set me up with a debit card for payment. These guys went out of their way to help us figure this out and totally set me up. Very nice, very helpful, very professional. I will return here to rent again!!!

FRAUDULENT CHARGES from this Enterprise location…read more I was in an accident in March. Mechanic rented vehicle and was going to pay for it. Enterprise asked for my credit card as a deposit for potential damages. Returned rental in April. Then in September they charged my credit card for over $1,000 out of no where. Called immediately. Spoke to manager (Ryan). Even told him that I have the email from their location that shows mechanic to pay 100%. 1) at first Ryan was apologetic and said it's an error caused by switch in General manager, and they made an error. Told me he would reach out to mechanic then call me. 2) two weeks later, no call. Called again and spoke to GM Ryan. Said he was busy and would call today and call me back. 3) one week later still no call back. Called and spoke to Ryan again. He said he would call mechanic immediately and then call me back that same day. Zero follow-through and zero accountability for their error. I have now called Chase to initiate a chargeback. If they fight the chargeback, will go to small claims court.

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Budget sc***ed me twice. First, I was rented a Crosstek SUV with half a tank of gas, uncleaned and…read morewith no windshield washer fluid. I noted the gas situation before driving out of ORF, alerted the Budget employee who said to just take the car (while they noted the half tank on my contract and signed it) that the car was only half full and so need only come back half full. When I brought the car back, more than half full, I was charged an additional $145.32 for a non full tank! Budget failed to provide the service that thy promise, then upcharged me for not making up for their disgracefully poor service. Needless to say, I will never rent from Budget, Avis , Payless again and I suggest the same for anyone else looking for quuality from a rental car company.

Thanks to Teno rent a car front this location was so easy. I really recommend this place and ask…read morefor Teno

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

Gabriel set me up in the coolest jeep wrangler for my work trip. So helpful and friendly, really…read moretook the time to make sure I was comfortable with the car. Thanks!

I had a very disappointing experience at this Enterprise location…read more From the beginning, I felt that I was treated differently because my English is not perfect. I arrived and got in line before other customers, but the employee still helped other people before me. The way he spoke to me also felt dismissive and biased. The biggest issue happened with the payment. I was originally told that they would charge a $406 deposit. I clearly said that if the deposit was $406, I did not want to proceed. The employee then told me the lowest deposit he could do was $200, and I agreed specifically to $200. A $200 transaction was processed in person while I was there. Later, I checked my account and found another separate charge for $206.76, shown as "online, mail or phone." I was never told that this additional amount would be charged, and I never knowingly agreed to a second separate transaction of $206.76. Regardless of how Enterprise chooses to classify these charges internally, the problem is very simple: I specifically declined the $406 amount, was told the amount would be $200, agreed to $200, and then discovered an additional charge afterward. This experience left me feeling misled and disrespected. Customers should be clearly informed about every amount being charged before their card is processed, especially when there has already been a specific conversation about the amount they are agreeing to. Very disappointing customer service and lack of transparency.

Bestway is the best place to rent cargo vans. The value is amazing! I use cargo vans for work…read moresometimes and they are always there for me. Great pricing! Excellent service. Thanks, I'll be back!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

Isabelle is great at her job and is very professional. Had a good experience at this location…read more Thank you for your help!

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Customer service. Every time I have rented the manager has had a o clean up for the staff they…read morehire. Insanity is doing the same thing over and over again expecting a different result. This staff has been here for the dealership loaners. The same every time and the same horrible basic attitude. No cars. No kindness. Nothing. Blaming the customer. Will make sure I pay out of pocket to never use this location again. Trust me this location should be closed down or given new staff.

Found and got me a good price on a hard-to-find car. Smooth experience all the way through.read more

Yohan was super helpful especially as a Canadian trying to lease a car in the US. Extremely…read moreattentive and made the process easy.