I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

I recently had a reservation for a standard size automobile. When I arrived, Zachary offered me a…read morecompact car, Nissan Versa or a Jeep Wrangler. I declined both as the Nissan would be too small and I have rented a Jeep Wrangler previously and it was an uncomfortable ride. There was low inventory of any vehicle so I had to wait awhile As Zachary coordinated to get vehicles from another location. The next car Zachary offered me was a Toyota Corolla which is considered midsize. I believed it would still be too small for my trip. A Nissan Altima, considered a full size vehicle became available. Zachary upgraded me to that vehicle to shorten the time I would have to wait. Zachary was very busy that afternoon and I observed him multitasking to get each customer served as promptly as possible. I was happy that the gas tank was full so I wouldn't have to worry about getting to a certain line to return the car. The car drove nice and did well on MPG on the highway. There was some noise from the wheels but I believe that is because the tires were low profile on huge rims. There was plenty of room in the trunk and the backseat for our luggage. It was a good experience at this Enterprise.

Came in to grab a rental car covered by my insurance as I had gotten into a car accident recently…read more The branch itself is quite small with maybe 20 cars or less. Unfortunately, they only had SUVs for rental as I was picking up on the weekend. Still, I was able to secure a sedan later on once the weekend rentals started to trickle back in on Monday. Service was friendly and quick with no complaints. Some of the cars are a bit on the older side, but still run decent. Overall, worth a visit if you're in a bind and need a rental.

This has been my main place to rent a car and I've always had a good experience. I'm usually in and…read moreout in a timely manner. The staff is friendly and has always been good to me. The cars are great and good for the value.

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

VIP service. They went out of their way when they ran out of cars, and were able to get me one from…read moreBurbank. Very helpful to me. I've rented with them for almost over three months now and I'm very happy with the service. Thank you so much for being so professional and taking care of my needs Joseph

I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

I want to give a huge shoutout and thank you to Dane, Isabella, and Christian at Enterprise for…read moretheir outstanding customer service while my car was in the shop. The first rental vehicle I received had a tire pressure light come on. I put air in the tire, but the light came back on the following day. As soon as I notified them about the issue, they responded immediately and took care of everything without hesitation. They quickly arranged a replacement rental, and the entire process was smooth and stress-free. The whole staff was extremely friendly, professional, and attentive to my needs. They truly went above and beyond to make sure I was taken care of, which made an already inconvenient situation so much easier. Thank you again to Dane, Isabella, Christian, and the entire Enterprise team for the excellent service--I truly appreciate all your help!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Great staff, youthful, energetic and professional. The transaction was smooth, and quick. I booked…read moreonline, got there and the vehicle was not on the lot. No problem. The manager made one phone call, and their driver dropped me off to nearest location 5 minutes away. Since the paperwork was already done, they just put me in the car and I was in my way out within minutes. Thank you so much!

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Quantell was the worst! F- AVOID AT ALL COSTS!!…read more Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs!

Outstanding service! Yohan was professional, patient, and made the entire process smooth and…read morestress-free. Highly recommend! Working with Yohan was an amazing experience! He was professional, patient, and incredibly helpful throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable every step of the way. Thanks to his dedication and support, everything went smoothly and stress-free. I truly appreciate his honesty and great communication. I highly recommend Yohan to anyone looking for a trustworthy and knowledgeable broker. Thank you for all your help!

SMG Auto Brokers were the best. No more wondering if you got the best deal. No more sitting in the…read moreshowroom for the "manager". The car was delivered to me. All very easy and dignified. Yohan was absolutely patient with the changing preferences. 10/10.