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    Enterprise Rent-A-Car

    3.1 (307 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

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    Dani G.

    The absolute worst customer service! The vehicles were filthy. I had to return it and not get my car done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

    2021 expedition
    Naomi S.

    We just got back from a great experience at this local enterprise. Ryan and the other staff are so down to earth and reliable. We got a Nissan armada but wasn't working properly. They got my insurance claim and information ready quickly.We went back to get another car and they respected the price plus put us in a car that was nicer. This is now the place I will be coming to for any rental car needs. Thank you Ryan !

    Enterprise Nissan
    James X.

    Great staff, very helpful! A towing company damaged my car and they agreed to fix it so I needed to rent a car in August. The tow company had worked with an Enterprise location in Whittier to cover rentals at their shop rate but I needed to rent at a Glendale location where the tow company did not have a relationship with Enterprise. Assisted Manager Jenaro De Los Santos did a great job working with the tow company over the phone to arrange the shop rate and made the process very easy and got me into a decent Nissan very quickly!

    1st rental car being towed

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    5 months ago

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    25 days ago

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    4 months ago

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    9 months ago

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    4 months ago

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    29 days ago

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    1 year ago

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    1 year ago

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    2 years ago

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    Thank you for sharing your experience, Melineh. Take care. – Lisa S

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    2 years ago

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    1 year ago

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    3 years ago

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    11 months ago

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    1 year ago

    Gggreat place to rent a car. I was able to use a nice Lexus, while my car was in the shop.

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    2 years ago

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    2 years ago

    Everyone was very nice, accommodating and made sure to get you the best car for your needs, at the best price!

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    Thanks for the positive review, Wes. We hope to see you again. - Lisa S

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    2 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    2 years ago

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    Page 1 of 8

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I went through 2 different cars during my time using enterprise and everyone was so kind and helpful.

    Mentioned in 5 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(333 reviews)
    0.7 mi

    I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

    I want to give a huge shoutout and thank you to Dane, Isabella, and Christian at Enterprise for…read moretheir outstanding customer service while my car was in the shop. The first rental vehicle I received had a tire pressure light come on. I put air in the tire, but the light came back on the following day. As soon as I notified them about the issue, they responded immediately and took care of everything without hesitation. They quickly arranged a replacement rental, and the entire process was smooth and stress-free. The whole staff was extremely friendly, professional, and attentive to my needs. They truly went above and beyond to make sure I was taken care of, which made an already inconvenient situation so much easier. Thank you again to Dane, Isabella, Christian, and the entire Enterprise team for the excellent service--I truly appreciate all your help!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car

    Hertz Rent A Car

    2.1(274 reviews)
    0.2 mi

    It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

    Quantell was the worst! F- AVOID AT ALL COSTS!!…read more Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs!

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    Hertz Rent A Car - Clearly hours are stated they are open till 6. I showed up at 5:05pm and they refused to even open the door. Extremely disrespected.

    Clearly hours are stated they are open till 6. I showed up at 5:05pm and they refused to even open the door. Extremely disrespected.

    Hertz Rent A Car
    Hertz Rent A Car - This place deserved no stars, no one was in the front as i arrived to pick up my dam rental car  very unprofessional

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    This place deserved no stars, no one was in the front as i arrived to pick up my dam rental car very unprofessional

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(52 reviews)
    5.9 mi

    Absolutely terrible experience with Enterprise Rent-A-Car -- which is so disappointing because I…read morehad an amazing experience with them for a prior trip. Reserved a minivan for 2:30 PM, showed up on time, and was told there was a recall on minivans that they found out about that morning. No call, no warning--just wasted my time driving there when they easily could have notified customers in advance. The employee helping us, Miles, had zero urgency and was completely unhelpful. My friend and I had to tell him to call the mechanic, check on returning vehicles, and contact other locations--basically doing his job for him. Communication was inconsistent, and we kept getting different answers about vehicle availability. To make matters worse, Miles was rude and dismissive during our interactions, especially when we were trying to problem-solve under time pressure before closing. We were told to come back later, then got a last-minute call saying the vehicle was no longer available. We then booked cars through multiple other Enterprise locations, were told they were available, drove there--and guess what? Not available. This happened more than once including at an airport location. How and why does a company keep confirming reservations for cars that don't exist? The lack of communication, coordination, and basic customer service was shocking. This experience was a complete waste of time and incredibly stressful. I would not rely on this location--or their reservation system--if you actually need a guaranteed vehicle.

    *update* spoke to manager and was very unhelpful. Did nothing to remedy the situation. Kept telling…read moreme he needs to talk to corporate and I keep telling him about this urgent matter and just seems like they don't care. There was never a sense of urgency or follow up. I had to call in 6 hours later myself to get an update, all for him to sound annoyed. NEVER BOOK FROM HERE OR ENTERPRISE IN GENERAL Booked a reservation with enterprise, luckily I called in. They had said "they are overbooked and no cars available". They also said that they looked all day to find the car I wanted when I had just booked the reservation 5 mins ago. To add insult to injury, they wanted to put me in a vehicle that's $60/day more than what I had originally booked for (standard elite), and then offered me in a vw Jetta just because it has leather seats when I originally booked for a luxury type vehicle like an Audi. When questioned why was I allowed to even book if they don't have any available, the answer I got was not sure they just like to overbook us.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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