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    National Car Rental

    3.5 (121 reviews)
    Open 6:00 am - 11:00 pm
    Updated over 3 months ago

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    rental car return
    Alaric S.

    wow! EpiC experience as a 1st - timer with the emerald club! I didn't know what to expect when I first arrived! Watched a lot of social media videos to see what kind of selection I would get! It was super vague, but after attending for the first time I knew what to expect I ended up picking a Hyundai ioniq hybrid! Having sold most of these cars here at the Emerald aisle ! I knew the Hyundai was the perfect choice for all the exploring I did while I was down here in SoCal I averaged 61 miles per gallon, the range was 610 miles on a full tank and the only complaint I had was the electronic parking brake / auto hold warning signal kept dinging! It ended up going away on the last day in the last wee hours of my usage with it! The car was freaking perfect! It had moonroof USB for Apple CarPlay, power side mirrors that fold down when you reverse into a parking spot, heated seats, HID headlights, keyless entry, push button start, memory seat, and my favorite the fuel economy all in all , an epic experience recommended by a family member!

    Jeep Wrangler rental per Iain at National/Enterprise Car Rental - Burbank Airport - got us to see Death Valley in a whole new light!
    Alejandro L.

    Given the pandemic, we wanted to go for a long camping trip to Mt Whitney and Death Valley. Given the terrain, we wanted to rent a 4x4 vehicle. Iain at the National/Enterprise Car rental at Bob Hope/Burbank Airport was the hero we needed to find the vehicle most useful for our journey. He was communicative, amiable, and available when we needed him most. He came through for us with an awesome Jeep 4x4 Wrangler Limited Edition which let us go to the extremes of the places we were at. We got amazing photos and had an amazing time. If it wasn't for Iain and his support we wouldn't have had such a wonderful trip. We would not hesitate to rent from this National/Enterprise location at Burbank Airport and we would def come see Iain for our next adventure!

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    3 months ago

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    6 days ago

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    2 months ago

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    2 months ago

    Best priced rental car option between the competing companies at the airport. And I love the executive aisle selections to grab and go!

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    10 months ago

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    4 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Grateful for their loyalty program and the way they are committed to serving their people.

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    9 years ago

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    Page 1 of 4

    Ask the Community - National Car Rental

    Is there a shuttle from baggage claim to the car rental center at Hollywood Burbank airport?

    Great question, Michael! The Hollywood Burbank Airport rental car pick-up and drop-off location can be found in the Consolidated Rental Car Facilities of the Regional Intermodal Transportation Center (RITC). The RITC can be accessed by using the… Read more

    How far is it to walk from Southwest Airlines gates to National Car Rental?

    Thanks for the question, Lori. The National Car Rental counter is located in the consolidated rental car facility. Please follow the signs from baggage claim. No shuttle service is required. We hope to see you soon. - Lisa S

    Don’t See Your Question? Ask Away!

    Review Highlights - National Car Rental

    Corey converted my rental into a model experience for any National rental.

    Mentioned in 2 reviews

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    Budget Rent A Car - The horrible employee that somebody else posted a photo of three months ago

    Budget Rent A Car

    2.0(163 reviews)
    0.1 mi

    I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

    I flew from Austin to Los Angeles to help my ailing 92-year-old mother who is nearly blind has…read moresevere arthritis and mobility issues. - At the airport, the Budget/Avis agent assured me that the Ford Mustang Mach-E I had confirmed was not available and it says "or similar" - He offered two smaller EVs, either a Kia or a Hyundai with no price adjustment. The listed rate of the Mach-E was $140. - In the lot, I notice near the smaller EVs that there were two Mach-Es - After a haggle the agent relented and allowed me to drive the Mach-E, I had confirmed and paid for ahead of time for 7 days. - Found out it was very difficult to charge an EV in the areas near my hotel or near where my mom lived. Spent hours searching online, finding broken chargers, very long waiting lines or private chargers. - Called Budget to switch to a gas vehicle and was told no problem and no extra charge, return the EV and pick up a similar ICE SUV. - When I returned the Mach-E, the agent, Evelyn decided to rent me a small SUV listed for $70 on their website at that time. - I asked for a similar car with a similar rate. Evelyn refused and became dismissive. She offered me a Mazda CX5, again listed on their website at $70 not the $140 rate of the one I returned. - With no choice or options, I drove the Mazda for the next 5 days. It did not have navigation and made my drives with my mom around LA a lot more difficult and time consuming. - Once back home, I called Budget so-called "customer service". I first talked to Andrea, she refused to allow me to speak to a supervisor. After asking several questions she put me on hold for over 12 mins. She came back and claimed that the rates change often. When I told her that I showed Evelyn the rates using my laptop, she promptly hang-up on me in mid-sentence. - I called back and got agent Valencia. She said she could see that my earlier call was disconnected. She wanted to hear all of it from the start. Again, as I was explaining the rate difference, she also hang-up on me in mid-sentence. I should add that I am an AARP member and used the AARP link to reserve on Budget's website. It also says that I am eligible for a free upgrade. What I got was a down-grade and no charge adjustment.   As many before me have recommended, do not rentle. from Budget/Avis since they are shameless dishonest scammers. NB. Offered "Fastbreak" to skip the lines at pickup. They asked for all my info including DL and Credit Card. As soon as I entered the info, they charged me for the week's rental without asking. Also, non-refundable.

    Photos
    Budget Rent A Car - Stay away unless you want to stand in line for an hour!

    Stay away unless you want to stand in line for an hour!

    Budget Rent A Car - Car was so dirty!!

    Car was so dirty!!

    Budget Rent A Car - The new Chevy Traverse we rented today to drive cross-country.  Very clean, comfortable, and wireless connectivity.  Very nice!

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    The new Chevy Traverse we rented today to drive cross-country. Very clean, comfortable, and wireless connectivity. Very nice!

    Fox Rent A Car - The office in the parking garage (2nd floor towards the back) where you pick up the car.

    Fox Rent A Car

    1.8(543 reviews)
    0.0 mi

    Service: 3.7 out of 5 Location: 4.5 out of 5…read morePrice: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years

    I want to share my experience because I'm extremely disappointed with how this situation was…read morehandled. The rental vehicle worked normally for the first two days, then suddenly became completely nonresponsive. The key fob stopped working, so I replaced the battery myself out of my own pocket, only to find out that wasn't the issue. The vehicle would not start and had no electrical response at all. I contacted Fox multiple times for assistance and had a very difficult time getting through, as several of my calls went unanswered. I was then told that roadside assistance would be an additional charge and that I would be responsible for paying for it myself, which I found outrageous considering I rented a vehicle that should have been in proper working condition. I ultimately had to use my own AAA service to troubleshoot and jumpstart the vehicle, and it became clear that the issue appeared to be related to the vehicle battery or an electrical problem--not anything caused by me. To make matters worse, when I finally spoke with someone named Chris, he was very rude, dismissive, and would not properly answer my questions. He also refused to acknowledge that the vehicle may have had a battery issue from the beginning. This situation cost me time, money, resources, and left me without a functioning vehicle for two full days. I rented a car expecting reliable transportation, not to spend my time diagnosing problems, paying out of pocket, and handling issues that should have been addressed by the rental company. Overall, this experience was frustrating and unacceptable.

    Photos
    Fox Rent A Car - Empty counter as I walk up

    Empty counter as I walk up

    Fox Rent A Car - D' Fox Rent a Car  with Easter decor Burbank Airport Th Mar 27, 2025

    D' Fox Rent a Car with Easter decor Burbank Airport Th Mar 27, 2025

    Fox Rent A Car

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    Hertz Rent A Car - Rental lot in the rental 2026 Kia Carnival

    Hertz Rent A Car

    2.0(227 reviews)
    0.1 mi

    I'm a Club Gold member?…read more Okay, whatever. But it's like not whatever. It means I didn't have to wait at the rental counter (but I did because I didn't know I was a member of such a rewarding club). So I go downstairs, see my name on this board, and ask someone at that counter, so which one is mine? He tells me I have my choice between a Kia sedan or SUV. The SUV, please. And here's the kicker, it only had 55 miles on it. A new ride? What is happening here? This Gold stuff is definitely not whatever. Anywho, return was breeze and this was a great rental experience.

    I tend to rent cars from Hertz more than any other rental company, but after this past weekend,…read morenever again. Every time I've reserved a specific vehicle, I've been given something completely different, often times an entirely different class of vehicle. This past weekend I attended a funeral. I earned an electric vehicle, Polaris sedan, but upon arrival, nobody was present to assist me and the vehicle that they assigned me was a 2022 Tesla Model 3. This vehicle was in extremely poor condition. The rear fender was damaged, or was missing a reflector in the bumper, and all the wheel center caps were missing. The interior was in worse condition. It smelled like body odor, the seat adjustment buttons on the driver seat were missing, the steering wheel was ripped into pieces and taped, and the sun visors and headliner were filthy. Furthermore, the vehicle had 92,000+ miles. I've never been in a rental with such high mileage. While renting, within 12 hours of picking the car up, I received an email stating that my return was initiated and the car was received by Hertz. My reservation/ contractual agreement was for 4 days. I attempted to contact representatives at the airport location but no answer. I called customer service multiple times and was placed on hold, but nobody picked up. Completely dissatisfied with Hertz, and will no longer rent from them.

    Photos
    Hertz Rent A Car - Desk

    Desk

    Hertz Rent A Car - Gold members

    Gold members

    Hertz Rent A Car - Choose a different car rental than this place. Horrible waiting time.

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    Choose a different car rental than this place. Horrible waiting time.

    National Car Rental - carrental - Updated May 2026

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