Mari Silva is absolutely amazing! Every time I come to Enterprise, Mari goes above and beyond to help me. She is always extremely kind, patient, professional, and genuinely helpful. No matter what I need assistance with, she takes her time, explains everything, and does her best to look out for me. What really stands out is that her great attitude is consistent--it's not just a one-time experience. Every time I come in and Mari helps me, I receive the same excellent customer service. She makes you feel like a valued customer instead of just another rental. I truly wish more employees had the same attitude, patience, and level of customer service that Mari has. Enterprise is lucky to have her, and she definitely deserves recognition for the way she treats her customers. Thank you, Mari, for always taking care of me and making my experiences with Enterprise better! 10/10 customer service every single time! read more

Gave us a different car since the original car had hub falling off. This location was the only enterprise open on a Saturday evening. Thankful for this. The staff as nice and understanding. Good selection of cars available. Could have been faster,, but got the job done. Appreciated their help given they seemed understaffed. read more

I had an exceptional experience with Enterprise at Burbank Airport, thanks to Mari! She was so helpful and patient, especially when explaining how to reserve my rental the day before to help ensure the vehicle I wanted would be available. She also took the time to help me with the technology and made everything so easy to understand. That information was incredibly helpful and gave me peace of mind. Mari is a wonderful example of what exceptional customer service looks like. She was knowledgeable, kind, and genuinely interested in making sure I had a smooth experience. I truly appreciated her help and believe she deserves recognition for the excellent service she provides. Thank you, Mari, for making my experience with Enterprise so positive! read more

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent customer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish. read more

Enterprise Rent-A-Car - Car Rental Near Me - Burbank, California

Very quick, easy and painless. We got a relatively new Hyundai which ran perfectly during our vacation

There is only one person at the front desk. She is extremely slow and there is a long line. This is not great customer service spending 30 minutes or more on one person!!! read more

booked through costco and arrived here a little earlier than expected did the same thing and booked at lax which has a waaaaay quicker check in process i love flying into burbank but dont like lax! needless to say the check in process is soooo slow with only one attendant at 8a with no acknowledgement read more

This was one of the best car rental experiences I have ever had! Lindsey was amazing and gave me a complementary upgrade to better suit my needs. Very grateful and will definitely be back on my next trip! read more

Our flight was delayed to arrive at Burbank past midnight which left me frantic after seeing this Enterprise closes at 11pm. The listed phone number is a dial-by service machine and there is no way to talk to a human. Once we landed past 12am, I gave it a shot and walked over to the car rental lot, and it honestly felt like seeing an angel once I saw an employee at the front desk and the lights were on. I learned that they usually monitor the last arrival flights for any delays and there should be at least one worker there. Best to make sure your flight confirmation is added to your car rental so that they can monitor the status of your flight if you haven't picked up by your dedicated pick-up time. Thank you to the manager, Fernando for working late night and helping us get in our car rental to embark on our LA trip. read more

Had to turn in my first rental because of maintenance problems. The battery died and would not state the car. Luckily I live near an airport and was able to get a new car late Sunday night. Otherwise, I would have had problems getting to the next day. The second car (same make and model) pulled to the left periodically. It felt like the power steering was a little off. Luckily, I did not crash, but I could feel the wheel pulling to the left at random times. Good service in terms of drop-off and pickup. Questionable maintenance. read more

Alex at Enterprise is my Hero! Our flight came an hour and a half late. My child and I had been traveling for twelve hours. In the middle of the night, there was not a soul in the car rental garage, except Alex. (We had reserved a car at another rental agency. My husband had even called to tell them that my flight was late. They said that they'd be there. They had left.) Everyone was gone. They were turning the lights off. Alex came through for us in the clutch. He rented us a clean, reliable car, quickly and for a great price. He saved us time and money. He got us on our way. I will not be doing business with anyone else. He is an asset to Enterprise. He is an angel. He is the friend that I didn't know I had, and now feel like I owe him. Thank you, Alex. I'm grateful that caring people like you are in the world. We need more of you. Well done. read more

I had the worst car rental experience of my life! I will NEVER use them again... I had rented a car and made arrangements to keep it longer and they erroneously charged me thousands of dollars and kept lying about it! I was Gold level status for over 20 years! Please use any other car rental NEVER Enterprise... now I have to go through changes to get my money back! read more

Upping to 5 stars! It's still a long walk but staff is great & super fast on both arrival and departure. Just be sure to book thru Costco and keep checking til day of for lower price. Today was the first time I returned here (usually return at LAX) So fast and easy! Lady who checked me out actually brought me over a luggage cart! (Soooo appreciated - TY - it's the little things). read more

I came in and was helped by Luis. He had an enthusiastic attitude and addressed all my concerns and delivered world class customer service, and deserves nothing less of a raise or promotion for all his hard work. read more

I booked a car through chase travel and they told me that they didn't have anymore availability when I got there even though I was able to book it. This left me stranded in the airport. They should have been able to see this on their end and called me beforehand like other retailers. Additionally, they told me that their system would mark that I didn't pick up the car and I would get refunded automatically. It did not do that. It seems like this location is trying to rip people off by not marking that they didn't get their cars and not refunding them. read more

I have been using Enterprise for years without a problem. I recently rented a vehicle from Enterprise at the Burbank Airport without a problem. Everyone I came into contact with was professional and friendly. Check-in was quick and easy. I only had this vehicle for a few hours this time. When I dropped it off, Juan checked the vehicle at my request without a problem. He was friendly and courteous. He also went above and beyond in customer service by giving me a discount. I was thrilled because I was only going to Glendale and had the vehicle for less than 3 hours. That was so sweet of him. Enterprise has always gone above and beyond for me, and I really appreciate it. Thank you, Juan, and all the employees at the Enterprise Burbank Airport. You are all the best! read more

Reserved a van to transport a team for a sports tournament and arrived at the counter only for them to tell me there was no van available. If you don't have vehicles, get them off the booking website. It's 2025 and you don't have real time information? Jokes. read more

3.5 stars Easy enough to book a car, but they basically want you to hand over a kidney with all the paperwork and ID checks. They upgraded us to a roomier, comfier SUV. But, to charge by the mile is a little ridiculous with the government contract rate (especially when a cancelled flight leads you to driving 40 miles away to your destination). 2023 #20 read more

I want to express my gratitude for Caylee Perissi, Managing Assistant with Enterprise. I rented a vehicle thru Alamo which it appears Enterprise, Alamo and National companies work together. The pick up of the vehicle, the vehicle itself and the customer service was outstanding. Truly a remarkable team. After I left a binder in the car, my wife started making calls and spoke to wonderful staff to include Melanie (unknown last) who were quick to express their concern and start the location process. Then, I received an email from Caylee who offered me a point of contact and requested a photo of the binder. The binder hasn't been recovered yet, but that doesn't negate this team's desire and work to locate it. Thank you to all staff there, I also see Dane Nitta and Moriah Stewart listed on the email and Melanie who my wife spoke with and was very gracious for her response. Keep rocking it, thanks for taking pride in your work and your company, it's very appreciated. read more

This isn't geared towards the nice gentlemen inside the enterprise kiosk, it's towards one particular guy in the car returns area who gave us one of the worse experiences we've ever had! We showed up to switch out a vehicle on Mon 02/12/24 because they were the "only" location in LA to have vehicles. When we showed up, it didn't seem like a problem, but then.. first off, we wanted to get a Toyota Camry, as we were about to be given one, he told us he can't switch it out cause the Camry has a recall on it. No problem, so then he gave us a Nissan Altima, not a bad car. But we found it surprising that when we asked "do you want to do a walkthrough and check the vehicle with us?" He said "no, I don't need to do anything like that, it's fine, it's good to go." "I'm not concerned with any small things like scratches, it's just the bigger ones." "It's been cleaned and good to go." He said. So when we asked for the keys, "they're already in the Car", he said. As soon as we left, bam! We got into 5 o'clock traffic in LA and we get hit with the smell of cigarette smoke! My wife has bad asthma and can't tolerate the smell cause it makes her sick. She has to drive almost two hours back to our hotel stuck in traffic with that smell! She woke up the next day with a very hoarse voice and coughing! We tried to switch out the car the next day, with no avail. We really didn't wanna go back to this location, but after finding out "once you switch a vehicle at an airport, you can't switch out at any other location," we were stuck at our hotel until we had no choice. The day we had to leave we had to go back to the airport location to switch out again! We got lucky to speak with the manager who understood, since he's also allergic to cigarette smoke. He got us a car "from the actual clean lot, he made our experience a better one! Plus the car was smoke free. So if you ever deal with a young Caucasian man with short dirty brown hair and wears a blazer, ask for someone else to help you! Pro Tip: if you're offered a vehicle in the two lanes in front of the kiosk, turn it away immediately! Those vehicles are not clean! The clean vehicles are towards the back! read more

Unbelievably blown away by my son's experience. Negative stars was not an option. This will be taken to corporate and BBB. Consumers beware! My son is 24 he researched car rentals that would rent to him. He booked online with Budget Burbank Airport. He arrived and was told he could not have the car he booked, and he was charged 200. over the top of inflated daily charges as well as an 80. charge for being 24. His total for 3 days was 600.On top of all this they gave him an electric car! Unfortunately, due to his flight, he arrived late at night and he could not make any changes or go to another company. This is still pending, please beware of bait and switch tactics happening with Budget. read more

I've used Enterprise many times. Very nice polite folks. Never any problems. Easy pickup and drop off.

Ok - I had some problems - which I mentioned in an earlier review a few days ago - but when I brought the car back for the final time - the staff was very helpful and solved my billing (overcharge) problems right away ! yes - they did the right thing - including adding a small discount for my troubles. a very good experience overall ! read more

Thank you July for your genuine, quick, and efficient car return experience out of Burbank. I pulled in needing to gather myself and my belongings and I expressed my need to rush. She immediately acknowledged me, gave me the time and space I needed, then checked out promptly when I was ready, so I was able to catch my flight. Best experience I've had! Thanks for treating me with respect and courtesy. You rock! read more

if i could do 0 star definitely I would do that, I Was there like maybe 10 minutes ago to switch my Car to another car and i was talking to the manager i dont know his name he has blond hair and beard , and he showed me 3 car what i was paying over 50$ daily for my my rental car And he said he has only 3 car available, i turned around and said there is maybe 1000 car here and only 3 available? He said yes ! If this company cant take care of their clients they need to close this branch or even all enterprise branches , not even worth it to work with this company read more

Great service! quick and easy, got our car in 5 minutes and got to review the car and go over details. In and out! returning the car was even easier, it stated that we needed to return the car by 1 and when we arrived they stated there would be an extra fee which made no sense but Al was able to help! He was super nice and helped us to adjust the time correctly. Happy we went with enterprise. read more

I always and only rent with Enterprise since they are the best! I rented here about two weeks ago and everything was great! I didn't get the name of the gentleman that was helping me but he was very kind and provided excellent service. The other gentleman that was helping me at the car was also nice and provided excellent service. My friend and I did a walk around of the car making sure everything is okay. The car we got was missing the spare tire and we told the gentleman and he switched us to another car right away. Other than that, Enterprise has been nothing but great! Friendly staff and excellent service! read more

The service used to be amazing. This place lost its way. Don't go to this branch unless you like mediocre service.

I'm a frequent Enterprise customer and am reminded why each time I come. The speed and spirit of service is unmatched. Joshua and Mari were able to help me out in a huge way this past week when I landed for a work trip. read more

0 stars! Pissed pissed pissed pissed pissed beyond pissed!!! Called before I came. Lackluster communication all across the board! Shut it down if the global company as a whole can't keep proper knowledge of their business practices than having someone waist their time traveling from across the city just to be told complete nonsense that I called ahead of time to confirm if I needed anything else or was what I had good enough. Highly don't recommend, highly won't recommend. Will never recommend. read more

Never encountered such a rude/lying individual as today. I fly monthly so have to deal with car rental fairly regularly. I reserved a full size car meaning Chevy Malibu or similar. First he tries giving me a small suv and telling me it's an upgrade. He then has me wait ten minutes and comes back with a Honda civic. "Here's your car". That not a full size more like a compact as stated on your website. Well we just changed the designation of the cars this is now considered a full size and what you are getting. I asked if there was any price difference. No this is all you are getting as it's a full size car! WTf Customer care was no longer available to assist so I was forced to accept their bait and switch. Never again will I use enterprise. Never had this experience with Budget before. In instances like that they would upgrade me if anything. Update: Despite calling customer service to log a complaint and being told I would receive a call back to address my issues I have not received a call or email in over a week. read more

I always get great customer service at this location! The location is clean, staff is professional and friendly! With my last recent visits, Margarita went above and beyond! She always had positive vibes, made sure I knew the specs of the car and that I was comfortable before driving off. That was really helpful and elevated my experience! read more

Customer service is rude, unfriendly, snappy, & sarcastic. No wonder why the car rental industry is sh*t because of these kinds of services.

Great experience with car rental. I reserved the car through Costco Travel, when I arrived at the check in counter there was not a line. I provided my name and ID and quickly moved on to choose my car. Marguerite had a great welcoming vibe and provided wonderful customer service, she walked me through the important aspects of the car and did a complete check of the car before I left. I was on the road in no time at all. Upon my return back to drop off the car Gerry was friendly and efficiently did what was needed and sent me on my way. An overall very positive experience. I will use Enterprise again when needed. read more

During my recent rental experience at Enterprise Rent-A-Car in Burbank, California, I encountered significant challenges. I found the manager, Evelyn, to be exceptionally rude, as she not only declined to provide me with the contact information of a supervisor or superior, but also engaged in unprofessional interactions. This behavior extended to her coworker as well, resulting in unending unhelpfulness. I initially made arrangements with another Enterprise location for the car to be transferred to the Burbank site, only to be told upon arrival that this couldn't be accommodated, leaving me stranded during after-hours without a rental vehicle. She said that in no uncertain terms that she refused to help out in anyway. This experience was, without a doubt, the most disrespectful and unprofessional encounter I have ever had in a business setting. Additionally when i asked for her supervisors info she snatched the business card out of my hand that she gave me and tole me to call her branch and complain her to her. Furthermore she said the only information she would provide was the branch info and insisted that I could find the corporate complaint number online. I will never use them again! read more

I cannot say enough good words about my experience with this Enterprise location. This was my first time flying into Burbank Airport, and Mari Silva made it such a smooth, positive experience for me. My young daughter was with me, and Mari was so kind to her and made us both feel like she genuinely cared about our comfort with the vehicle we drove. When returning my car, she recognized us and came up to ask if everything went well for us. Mari really made us feel welcome. Also, when we returned our car, Al Ayson was wonderful as well. He was so nice and pleasant. I was quite stressed coming in after being stuck in traffic, running late, and not having time to fill up the gas tank. He was so great and calm and helped us check in quickly, got my gas figured out quickly and fairly, and truly made our experience great. I can't say enough how much I appreciate your team there. They are the best I've ever worked with, and I will try to fly into Burbank as much as possible to be able to work with this team again. read more

WOW! This location is wonderful! The staff was professional, courteous and friendly. I was in town for 4 days and rented a car at this location and thankfully I was able to reserve a Dodge Challenger and score an all black Challenger too!!! Mind you, it's about a 10-minute walk from the Hollywood Burbank Airport terminal to the Enterprise location. It was my 1st time traveling to this airport, and it's small but thankfully the rental place is just a short walk away. I got my car quickly and it was super clean both inside and outside. Now, I was a bit worried about the return but it was simple and fast and was able to return it with no problems! I am definitely going to be coming back to this Enterprise location again! I highly recommend this place!!! read more

I was really hoping to leave this place a good review finally after my last conversation with the manager but again they led me down. Not only do they lie about cleaning the cars down especially during the Covid time but they also do horrible inspections. I was given a car with trash in it and marks all over the back seat which shows they don't clean the car down. They also gave me a car with extremely unsafe tires. They clearly don't care about safety. I was also told we can discuss the late charges since I picked up my car an hour early but they don't they just charge you. Check your tires people! read more

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I would give them 0 stars if possible. I met with employee at the counter, whom I unfortunately didn't get his name and everything seemed normal. We walk outside to pick up my rental, a Gray Dodge Caravan which I noticed had a large scratch/dent on one of the passenger doors and I didn't bother pointing it out to the employee. The employee didn't even bother to conduct a vehicle inspection and perceeded to hand me the keys to the rental. I was surprised that there wasn't a vehicle inspection and I didn't think anything of it. But I did take a picture of the pre-existing damage just to cover myself incase I would be blamed for the damaged door. I didnt fully inspect the receipt at first. It wasn't until I was about to return the rental that I noticed that the receipt says, No damage reported.. No damage??? REALLY?? A company that supposedly has high standards needs to have more responsible employees working for them. I understand, I should of pointed out the damage in the first place, but I feel I shouldn't have to tell the employee how to do his job. One thing that comes to mind, is maybe he intentionally did not conduct a vehicle inspection and expected my insurance to pay for the pre-existing damage. What a shame!! Never again will I trust Enterprise. read more

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Wonderful service! Sign out at the Burbank Airport counter was quick and easy. It was a cold night in LA. Walking out to the lot, I was met by their staff who had pulled the car forward and had it running, heater on. Nice and warm inside. Much appreciated! Returning the car took less than a minute. These folks have it down! read more