1. Bestway Rent-A-Car

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Burbank, CA

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Bestway Rent-A-Car

4.6 (42 reviews)
Open • 8:00 am - 5:45 pm

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Response time

2 hours

Response rate

100%

Bestway Rent-A-Car Photos

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Recommended Reviews - Bestway Rent-A-Car

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Andrew S.

I was in need of a rental car for a few days and I chose to rent from Bestway because their prices were much more reasonable then the neighboring car rentals in town. Vj was very helpful during the process, got the job done easy and quick. Will definitely be a returning customer.

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8 years ago

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1 year ago

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1 year ago

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2 years ago

Service prices and rates are very good and thanks to Oscar he made renting a car easy and fun ty

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2 years ago

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6 years ago

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4 years ago

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3 years ago

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3 years ago

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5 years ago

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8 years ago

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5 years ago

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7 years ago

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7 years ago

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7 years ago

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7 years ago

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11 years ago

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5 years ago

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8 years ago

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5 years ago

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10 years ago

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5 years ago

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9 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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11 years ago

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11 years ago

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8 years ago

Very efficient. Simple process. Cars are not bad too. I like it. Took me like 10 mins to rent a car. Save time.

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10 years ago

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10 years ago

Oscar was helpful. Thanks guys. Coming back whenever I need a truck again. Again I will be returning. I swear I will. Promise.

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10 years ago

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10 years ago

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14 years ago

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12 years ago

Great to work with and very reasonable. Had a sweet mustang that was a blast to drive. Worth every penny

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13 years ago

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11 years ago

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10 years ago

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11 years ago

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Page 1 of 2

Ask the Community - Bestway Rent-A-Car

Need a van to transport a 5 foot redwood tree in a whiskey barrel to Carmel, Ca. Am over 21. Have insurance. Do you do this type of rental?

Please call the rental agency for this special request. Thank you.

Don’t See Your Question? Ask Away!

Review Highlights - Bestway Rent-A-Car

“This place is pretty great and the rep that works there (VJ) was very straight forward and a really nice person.”

Mentioned in 12 reviews

Read more highlights

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good location. the sidewalk workers are extremely great…read moreguys out front that help you move. I recommend Simon is the main guy you want to hire. James is his partner, and they are a great team. I can not tell you how quickly. fast-paced and strong, these two men are . very professional, and we'll get the job done faster than you think. Both men are highly intelligent and think out the whole move and do it properly. Simon is like Hercules with his strength, and James is very strong & intelligent and will be your communicator for the team. I've been using the same two guys for many moves for several years. I'm telling you they're worth the money. polite , nice & helpful honest and show up for work daily rain or shine. I know because I work across the street and have seen it with my own eyes.

I called this U-Haul location multiple times to get a quote for a hitch installation, and every…read moresingle time I was immediately put on hold for 10-15+ minutes without anyone ever checking back in. I completely understand that businesses get busy, but it's incredibly frustrating to answer the phone, say "please hold," and then leave someone waiting indefinitely without even asking what they need or checking in after several minutes. It's poor customer service and comes across as disrespectful of people's time. After it happened multiple times, it honestly started to feel like callers were being put on hold just to avoid having to help them. Whether that's actually the case or not, that's certainly the impression it leaves. If you're too busy to take calls, at least let customers know or offer to call them back instead of leaving people on hold until they eventually give up and hang up.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(304 reviews)

Enterprise is my go to rental stop. The app makes it easy to rent a car. My last remtal was a Ford…read moreBronco. It was super comfortable. I usually rent the mid size cars for trips to Vegas. To rent you need a Credit card. Not a debt card. I have seen people get very upset when they find out. They also charge a $100 deposit. They need proof of insurance too. You are able to buy it there. However it van be pricey. It does give you peace of mind. They have after hours drop off. I have always used that option with zero issues.

There is a guy at this location who also appears to operate another rental location a few blocks…read moreaway under the name Rivian. Unfortunately, our experience was extremely frustrating and concerning. We were contacted by them and a reservation was made for us after the Tesla key card we were given at the Van Nuys location did not work. We then drove approximately 45 minutes to this location, only to arrive and have the situation handled very poorly. There was a clean, new Tesla available for pickup, but we were given excuses and were told things that did not seem consistent with what was actually happening. We were also told that they did not have the PIN for the vehicle, which made the situation even more confusing. After driving 45 minutes based on a reservation they arranged for us, we expected the vehicle to be ready and the process to be straightforward. Instead, we felt that we were being misled and that our time was completely disregarded. I strongly recommend documenting everything and verifying who is actually authorized to operate these rental locations before doing business with them. This was an extremely disappointing experience and raised serious concerns for us about how this location is being operated.

Alamo Rent A Car

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As I see, the ratings are divided between 1 and 5 stars on Yelp for this location…read more Well, my experience for the 2nd time around was very seamless, effortless, quick and easy. No problems there. 1st time was in Palm Springs, and now inside Burbank airport. Walked in earlier today around 10AM, and was greeted by Ruben. A very pleasant gentleman. He was very eager to help me. I told him that I was looking for a small to medium car to get ready for a road trip to Hearst Castle and that need a car, since it's a good 5 hour drive from Studio City to Hearst Castle. He was quick to show me 3 cars. One was a 2024 Toyota Prias, the 2nd one was a 2025 Honda Accord, and the 3rd one was a mini van. I told him they are all nice cars, but I just want to get some prices on it, before I make up my mind. He looked at the prices and the most affordable/reasonable one was the Toyota, then the Honda. Not to mention that they are more affordable than any other car rental shops that I had gone to. Place, inside the lot, and their waiting area was very clean. Also the cars that he picked out for me to see were clean. Inside and outside. I told him, let me talk to my son, and will definitely get back to you guys. He smiled and said anytime and wished me a great day! Thank you Alamo, Ruben and management.

I was very disappointed that the vehicle I received did not meet my expectations based on the…read morereservation last Friday. When I made the booking, I expected to receive a vehicle similar to an Audi Q3 or a comparable compact SUV based on the vehicle class advertised. However, upon pickup, I was provided with a Hyundai Venue, which is significantly smaller and does not appear to be comparable to an Audi Q3 in terms of size, comfort, or features. In fact, I was unable to accommodate even my two checked suitcases in the vehicle!

Penske

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(2 reviews)

I rented a 16 foot truck from this Penske location online, received a "confirmed reservation." When…read moreI showed up for the pickup, the rental technician started doing my paperwork, and halfway through says "oh you will only be able to get a 12 foot truck today." I asked for a refund, but this lack of organization cost me about an extra hour on a day I'd then spend 10 hours moving. This place is extremely disorganized and a "confirmed reservation" does not mean it's actually confirmed as the truck you reserved may or may not be there when you arrive at the promised pickup time. Avoid.

I went to rent a truck at this place and have a terrible experience ,the guy told me to move my car…read moreout of the parking lot with very bad attitude them i went in the office and he ignored me and start helping other customers finally we did the contract and i went to work ,two days later he call me around 4pm to see what time i will return the truck ,i told him around 6 to 7pm he said ok to call him 30mts before ,i call him but my driver forgot to fill the diesel tank and i told my driver to fill the tank and the owner with a heavy russian accent start screaming like hell ,saying that is too late for him that people is waiting for him i was very surprised about this guy attitude finally my driver got the truck bad and he was parking the truck front part first and the guy start screaming he said that is not the right way and treat my guy bad, I rent many trucks before and never have any problems and bad customer service like this place ,if i rent the truck for 2 days and the office is closed i just park the truck wherever the truck rental told me and leave the key in the key box ,with this guy is totally different he call you many times to see where you are ,what time are u coming that you call him 1 hour before you finish and if you forgot to go directly to the gas station to fill the tank he screaming like hes is your boss or you worst enemy avoid this place at all cost if you don't want to have a bad experience.

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Checked out a few storages before this one, and wow, is it hard to get ahold of an actual person on…read morethe phone. This one answered right away, answered my questions, and were ready to take me on a tour and show me the units after I reserved one online. All of the buildings were super clean, looks like they put new carpets, and the actual units were very clean. The manager, Jocelyn, was absolutely amazing. It was oh first time renting a storage, so she guided me through everything and helped me pick out what would suit my needs best. I am very impressed by the staff and the cleanliness. I have had the unit for about a month now, have gone in only a handful of times, but they are consistent. They are technologically up to date and have an app to check on your unit, pay, and open the gate through your phone. Huge plus. So far so good

UPDATE: Extra Space responded to this review apologizing for the "lack of communication" and asking…read moreME to contact them again so they can look into it. No. That is exactly the problem. I already contacted Extra Space, explained my circumstances and was told someone from the facility would follow up with me. Nobody did. Asking me to call again and spend more of my time trying to get someone to respond simply puts the responsibility for fixing their poor customer service back on the customer. If Extra Space genuinely wants to address the issue, they have my account information and a record of my previous contact. I should not have to chase them a second time to get the follow-up they failed to provide the first time. Good customer service would be reviewing the account, finding the original request and contacting ME to resolve it--not posting a public response asking me to start the process all over again. Im sure its pretty easy to go through your account roster at this location and find a Nicole G

Bestway Rent-A-Car - carrental - Updated October 2026

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