The Gentleman that helped Myself with the rental was very knowledgeable and customer service concise and also He was cleaning My rental, full detail type cleaning, and still answering the phones all the while! read more

I've currently been on hold for over 10 minutes, which is extremely frustrating because I want to confirm my pick up for rental. I understand that staff may be busy assisting walk-in customers, but employees should be properly trained to manage both in-person customers and incoming phone calls efficiently. Leaving customers on hold for extended periods without any communication is unprofessional and reflects poor customer service. Better staffing, training, and communication would greatly improve the customer experience. read more

Hertz Rent A Car - Car Rental Near Me - Burbank, California

12PM pickup scheduled. Waited here 1 hour before getting my car. Kevin is great, but they need to hire more people here!

I accidentally booked a rental car for this location this morning when I meant to book at Burbank Airport! I'm glad I did! It was a quick and easy in and out with excellent service from Samantha and Kevin! The car is better than expected and I'm looking forward to booking with them again! :) read more

No cars available when you get there even if you reserve online. They also have a sign that they will charge $400+ if you get "bird doo doo or bug guts" on the car. Even detailing does not cost that much let alone a car wash. Seems scammy. read more

Hertz Rent A Car - $400+ in fines for bird doo doo? - Car Rental Near Me - Burbank, California

The worst quality car rental experience. Was in a bind and had to choose this because its location and pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean! read more

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Half an hour to be seen. Unacceptable. Maybe spend less time fearmongering insurance sales and pushing upgrades. read more

Granted, I am in the middle of my rental period but I did not want to forget to review at least the pick up part. I had a great pick up experience. A shout out to Christian who was a pleasure to work with. At this point, I would definitely rent from the location again. read more

They overcharge me, gave me extremely dirty car, with lots of mechanical and cosmetic problems. I was renting through tesla insurance and probably never gonna deal with them again, very cheap company. read more

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This is my third experience over the years at this location always positive. Adnan was amazing, he went above and beyond to make sure my needs were addressed. My vehicle was involved in an accident. My insurance co only deals with enterprise. Who does a poor job in accommodating no matter location, situation or daily limit (not the lowest). I live in SCV, I have closer options available, I gladly drive 30 miles to this particular hertz because of their service, they are considerate and accommodating, made the entire process stress free. Manager was friendly and great! The vehicle was clean with a full tank of gas. I had no issues with my 63 day rental. read more

I got a great deal and a great car. Everyone was nice. I am grateful for this experience and would go there again.

2 stars is accurate for this location. Below par compared to other Hertz location. One attendant took 45 minutes to explain somebody how to drive a Tesla while I was waiting in lobby. As soon as I walk in, first thing he says is he "might" not have a car for my reservation. What the heck is that? Either cancel the reservation in advance or honor it. Another attendant was more professional and said they will put me in another car. Unfortunately he took off leaving me waiting while this guy schmoozed with above lady. I think he may be intentionally trying to drive me away. Unbelievable how unprofessional this location is. Enterprise is better. Office is dirty. Small location w steel bars on windows. Avoid. read more

I completely complied with my contract rented on 08/30/24 returned 09/02/24. I have still not receive my invoice on 09/06/24 was charged double. Call customer service employee Sally ID 00449 was rude, The manger at location was also rude & I'm out of option to resolve the double charges . And a additional 50 dollar hold is on my card though I was told to leave the keys in box and park the vehicle because the location was closed which we were never informed that the location would be closed. read more

I reserved a car on the Hertz app to be picked up at this location It was confirmed with a hold on my credit card. When I arrived, having spent $100 dollars on an Uber, I was told they had no cars and that there was nothing he could do. Delivered with a smug smile on his face his 'ah well, better luck next time' attitude really grated me. A couple things you could have done, just off the top of my head 1) offered up an Uber voucher to my next destination. The wasted money on the Uber was a pisser 2) offered to check for availability at another location. 3)provided any information as to what happened, and taken some responsibility For a system that doesn't work. This is the second time in a row I reserved a car on the app only to get to the counter and there not be any cars. read more

The guys at this office are amazing they've been nothing but kind and helpful. Due to this I've made this my permanent renting placing thank you Burbank office! read more

I was conviently referred to Hertz by Future Auto Services across the street who I trust ***** completely. Upon entering what appears to be a tiny house, you're in a modest office. Your greeted by Dylan and two other staff members. It was 9am, they had no Gas vehicles, only electric Tesla's in stock which cost more. I decided not to rent a vehicle, but then I visited another rent-a-car place on the way home, there prices were quite costly in comparison. Upon realizing I do need a vehicle I called Hertz to ask if a gas vehice had come in, they said yes; they would hold it for me. I went back to rent it. A Ford Escape, a nice vehicle. I was happy. Upon returning the vehicle the next day before closing, it was busy, and the lot looked full with gas vehicles again. My experience was very good and pleasant. I have no problem recommending this Hertz location. read more

Rental car given to us covered in bird droppings and filthy inside. Facility is dirty bathrooms disgusting read more

Hertz Rent A Car - Car Rental Near Me - Burbank, California

These are the rudest crybaby clowns you will ever come across. They take reservations and then they do not provide the car that you agreed to pay for and try to charge you more money. When you ask them for a ride to or from your car that's being repaired. They deny your request. Avoid these clowns at all cost. Michael Burlack, Dylan the clown Appel-Oudenarr, complete incompetent. Idiots. If I could give zero stars, I would. read more

As always, these guys were professional, courteous, and efficient. I have to rent often and have had mixed results throughout LA; I know rent from this location exclusively. read more

This is my second review for this Hertz. My car was totaled a while back and I had multiple delays with my insurance...causing me to have to extend my rental multiple times. Dylan and everyone I dealt with were very accommodating and patient with my requests allowing me to extend as long as I needed. They also were very cool about letting me switch cars when my needs changed. (BTW: the cars at this Hertz have always been in top condition and consistently clean.) I'm finally returning my rental and the entire experience couldn't have gone better. The next time I need a rental, I'm definitely coming to this Hertz...and I live on the other side of town with closer options, but the service I've received here is worth the Uber to the Valley! read more

This location came through when I needed help. They provided excellent customer service. They made a very stressful situation into a satisfied event. I was able to enjoy my weekend trip. read more

This place is a shit show rented a car for a day picked up on Friday at 430 pm only needed it for one day. The rep said we close early on Saturday at 12 so just park it out front and drop the key in the mail box. I returned the car at 2 pm Saturday and on Monday received a receipt that said I was charged 3 days. I called this rude rep who is lucky I didn't have time to go over to hertz cause I would have punched him tells me that's our managers rule any car not returned by 12 gets charged the whole weekend. I said shouldn't that be something you tell customers he said no I said refund my money or we gonna have problems he told me to contact his manager on Tuesday. Tuesday I come in the guy who rented me the car was in and said nothing they can do I said why didn't you say that I could have kept the vehicle all weekend he said speak to his manager on Wednesday. Called Wednesday no manager in again this place is a joke I will be calling American Express and having them dispute this and hertz you need to do something about this location because it's a joke. Not to mention they gave me a dirty car read more

The manager who works here is racist to people of color. I was told there were no cars available even though i had a reservation. A white couple later came in and was able to rent a vehicle after me. He told me i could walk to enterprise then told me to get out his office. I told him i'm waiting on an uber and it's hot outside, he said he didn't care then threatened to call the police and put me on the do not rent list. Never go here! I am a veteran and have never been blan discriminated against like this. read more

Are you guys have any cars????? Terrible! This is the another terrible experience in my life! I made a reservation for a car online and when I arrived at the store, They told me that there were no cars available. Although I received online confirmation. I had a business trip planned, and all my plans fell through. I spent $60 on Uber and it took about an hour to get to the store. This is another location and same problem!!!!! read more

This review is solely based off the customer service that Dylan and Andrew provided during my experience. I can't thank both of these guys enough. I was in and out of there less than 25 minutes at most the process was super transparent. They both gave me answers to all of my questions rather than giving me a business card to call corporate or customer service. we did a full walk-through around the vehicle. They explained all the gadgets all the bells and whistles. It was a great experience. I definitely would recommend it. The car was also very clean as well. read more

This place deserves a 0 star rating. Customer service is trash. How do you cancel a reservation hours before picking up the car. Thats a bullshit excuse telling your customer that the car got into an accident and the replacement car needs an oil change and it won't be ready. Not only that, you basically just shrugged your shoulder and offered no accommodation or help finding another car. This has happened twice where the reservation got cancelled the day the car was suppose to be picked up. Avoid this place, it's not worth saving a few dollars only to get screwed over and pay more at the end. read more

DO NOT RENT FROM THIS LOCATION!!! Total scam! I reserved a car, had my confirmation, Ubered there to pick it up, and the guy tells me they have no car for me. With a parking lot full of rentals. The guy, big fat Hispanic guy (for future reference if you go in there), said none of those cars were registered. Not sure why their fleet is not registered. Then he tried to upsell me to a minivan for more money. Said that was the only car available. Then mysteriously, said I can upgrade to the Mustang. More money of course, and crazy on gas these days. He was acting very shady, said to wait and he would have another location bring a car. Anyways, almost two hours later I just left and walked to Enterprise about a half mile up the road in 100° heat. They weren't much better, so after an hour there I just Ubered back home. Ended up spending more money on Uber's that day than a rental. Do not go there. While I was waiting at Hertz, and Enterprise, customers were coming in and complaining about similar things--and getting no professional response from any of the merchants. I guess the rental game has gotten very dishonest these days. read more

First off, don't be fooled by the negative reviews. If they didn't have Lee as their rep, then I can't speak to their experience but he was amazing for me. Nobody likes having their car in a repair shop, but Lee made this experience as seamless as can be. He followed up multiple times, kept me in the loop and delivered the make and model of the car as promised. Couldn't be happier with my experience here. Thanks again Lee for the A+++ service! read more

If I could give ZERO stars I would! Stay far away from this location! This is going to be lengthy so stay with me here. I was in an accident a while back and have had to rent cars for over a month. I have never rented one through Hertz. I get my pricing online through Priceline or Carrrental.com. Waaay cheaper then if you call direct. I rent my vehicles for one week at a time. I had a rental with Avis that I was returning to Burbank airport because the prices jumped up. So I found a great deal through Car Rentals.com and reserved a car with Hertz at this location. I dropped my rental off at Avis and I got a ride from the airport with Lyft to this location. The minute I walk up to the desk I am hit with resistance. First the guy tells me that he had no cars and had no way to reach me ahead of time. REALLY? ALL of my info was taken at the time I reserved the car. THEN, he tells me that I cannot use my debit card for same day pick up. WHAT??? If I pick the car up the day after I reserve then it's ok. Well, I CLEARLY read the rules when I reserved the car, and it SPECIFICALLY stated that credit OR debit was accepted. I have twice the amount of the rental in my account and they could even put a hold on it if need be! This uncaring robot of a man did not care! I asked for a supervisor and he said I could call corporate and they would tell me the same thing. So now I am STRANDED in this SHACK of a building that they call a Hertz location, on an Island. In the middle of nowhere in Burbank. He didn't even offer me a ride anywhere! Thank God a nice lady who was also renting a car offered me a ride. She witnessed what I was going through and had some human compassion. It took everything inside of me to not break down in tears out of frustration. I have never been treated this bad that I can remember, anywhere! I didn't get his name but there were two robots working there, Him and another who was fully aware of my situation. I came in on 3/9/17 around 3 PM. DO NOT RENT FROM THIS LOCATION...You have been warned! read more

"Lee at Burbank is the man! Stayed after hours just to help me out. Highly recommended!"

Based on the other reviews, it's evident to say that this seems to be an ongoing problem with this particular location in terms of customer service. For being such a establish name such as Hertz you would expect everyone to not only be professional, but have up to date materials to do their job. read more

Worse place they gave me a car Full of urine , had already signed the contract They would not exchange it Onique manager was aware of the seat being soiled And said we tried to get it out last night, So why would there rent it out ?? Seems they don't care about providing good customer service Terrible Took lyft to my destination will go with enterprise They wouldn't even provide me with proof of the contract being canceled read more

Hertz Rent A Car - Seat - Car Rental Near Me - Burbank, California

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1 star because I walked out of with keys to a car. I made an 8am reservation, got the car at 930am. Onnik (manager) was indifferent about the time difference, stating there were multiple reservations at 8am & some were prioritized over others. read more

Dylan was excellent, he was understaffed, I had to go multiple days in a row due a mix up on my end. Dylan helped me get I situated, worked with my company and help find the correct vehicle I needed. If it wasn't for Dylan, I give the whole organization 3 starts if they where lucky. Hertz Corperate was rude, threaten me and did not care to help solve my issues, except 1 nice woman. Other than that Dylan Appel-Ourdennar was exceptional. I don't know ho much he makes but he should get a 5% raise, he is by far the best Hertz employee I have dealt with. read more

I had a rental set up for weeks. But when I arrived the Pasadena location was out of inventory. I called Hertz's all over San Gabriel. NOBODY HAD A 6 seater!! John Garcia at the counter worked with me. I took home a too small SUV in the hope that overnight (before I took off on my road trip) he could secure one. He kept calling and working it such that when I returned the next morning before my trip he secured a 6 seater. And he honored my original reservation Ii's how you handle those moments that sets you apart. John, you were great. Thank you so much!!! read more

Garbage. I booked a car here through Expedia. We had been unable to find a car to pick up at the Burbank airport so I was aware inventory of rental cars was short. Knowing this, we called the day before we were to pick up the car to confirm availability. We were told that yes, inventory was tight but that we would absolutely have a car waiting for us. While waiting for an Uber to take us from the airport to the rental location, Hertz called to tell me that they wouldn't honor the reservation because we had "booked late" and they had no "extra cars". We booked ahead of time (not "late") because they said they had a car. We didn't need an "extra" car, we needed the one we'd reserved and payed for. They left us stranded. read more

Not a big reviewer for anything but I had the best car rental experience I was looking for a long term rental, I had priced different companies and Hertz seemed to be the best option. I went in a couple times to this specific location to see what cars they have available. Dylan and Michael answered any and all questions I had, gave me advice on how I should proceed and overall great experience. I felt that they just wanted to make sure I felt good with my decision and didn't pressure me to book with them which was very nice. read more

Absolutely most unprofessional & clueless individuals working here. First phoned them we were on our way and would be a few minutes late but they closed anyway. Returned rental day after only for them to show the car was returned 10 days after the original drop off return & charges us over $400 and they want me to wait for them to look into it. Manager taking his time to get the error corrected and not a single call to me to update, apologize or explain the situation? I had to call day after day to get an update and still be told the manager is looking into issuing us the refund and if I wish i could headquarters. Also Hertz is a rip off...if you have a claim the car rental price is higher to rent then if you are walking in and getting discounts via AAA or discount codes. A car that would cost $35 is being rented as $50.00 under State Farm claim. read more

If I could give no stars, I would. Do not rent a car from this Hertz location. They tried to bill me $300 for a nail in a tire. Then told me I was getting a deal by having it go down to $150. Fixing a tire with a nail hole is free of charge at tire dealers. They are just trying to rip people off to make money through insurance claims. Additionally their cars smell like cigarette smoke in or not cleaned properly before being rented. read more

In this crazy time with cars in high demand, Lee made the whole rental process super smooth. He kept us updated on when we'd be able to pick up the car and tried his best to get the car ready as soon as possible. Really appreciate all his help which made our lives way easier. Highly recommend. read more