While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

Fernando was amazing throughout the whole test drive experience. He was friendly, welcoming, and…read moremade me feel very comfortable from the moment I arrived. He explained everything clearly, answered all of my questions, and was very knowledgeable about the Tesla. I never felt rushed or pressured, which made the experience even better. Fernando was genuinely happy to help and made the entire process smooth, easy, and enjoyable. I had a great experience and would definitely recommend asking for Fernando if you're visiting Tesla Burbank.

Man. Where to begin. Internally, and externally their communication is terrible. First they say…read morethey're dropping our truck off on Friday at noon. They do not reach out at all Friday. After we had to reach out, they say they'll drop it off Saturday. Saturday comes and there's no communication, until 4pm and all of a sudden they want to come otherwise they'll charge us a fee... with absolutely no heads up or communication all day. After some back and forth on Saturday we agree to a drop off on Monday at 4pm. Guess what these people do? They just show up at 320pm, a whole 40 minutes early with ZERO heads up, or communication whatsoever all day. And the cherry on top? The truck was filthy when we got it back! Such a nightmare.

Alex was great. He made the entire car-buying process easy and stress-free. He helped my parents…read morefind their wanted car with a great deal, and I truly appreciate how honest, helpful and professional he was throughout the process. Thank you Alex for all your help! Highly recommended!

Working with Alex was an incredibly pleasant experience. I told him what I wanted and he went above…read moreand beyond and found a car that exceeded my expectations for a price that I couldn't have secured on my own. Thank you for making this process so easy!

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

The best in the game. From start to finish, the gentlemen at IMX made sure I drove off in the…read moreperfect car at the best price in town. Thank you Aureen, Zareh, and Tigran for all your help! I would give IMX a 10 star if I could.

I leased my brand-new VW Atlas through Dav Auto and couldn't be happier with the experience! They…read morefound me a great deal, delivered on everything they promised, and even delivered the vehicle right to my house. Talk about convenience! Zero drive-off, no hassle, they basically just showed up and handed me the keys. The entire process was easy and seamless from start to finish. Definitely recommend Dav Auto to anyone looking for a new lease!

I have been using DAV Auto and working with David for over 20 years, and I can honestly say they…read morehave consistently provided outstanding service every single time. David's professionalism, honesty, and attention to detail are unmatched. He always goes above and beyond to find the right vehicle at the best possible price, making the entire process smooth and stress-free. Over the years, David has earned my complete trust and has helped me with multiple vehicles. His knowledge of the industry, responsiveness, and dedication to his clients make him a pleasure to work with. If you're looking for a trustworthy car broker who genuinely cares about his customers and delivers exceptional service, I highly recommend David and DAV Auto.

We have worked with iCar Auto leasing numerous times! and recommend them over and over again! I…read morehave lost track of the number of times we have worked with Arby and his entire team, but once again, they provided an outstanding experience! We recently leased 3 vehicles through them. Most recently, we used them to purchase a company vehicle for our CEO, and he is beyond thrilled with both the vehicle and the exceptional service. Arby and his team take the time to understand exactly what we are looking for and ensure that we get the precise vehicle we want, with the right features and specifications. They make the entire process so seamless, transparent, and stress-free that we will never go directly to a dealership again to purchase or lease a vehicle. We especially love that they handle nearly all the paperwork and deliver the vehicle directly to us--it truly could not be more convenient. Everyone is professional, knowledgeable, responsive, and genuinely committed to finding the best possible vehicle and deal. There is a reason we keep coming back! We highly recommend Arby and his entire team and will continue working with them for all our future vehicle purchases and leases.

I honestly can't say enough good things about this company. I've used them three times now, and…read moreevery experience has been easy, stress-free, and completely trustworthy. I've leased two luxury vehicles through them, and most recently I helped my elderly aunt and uncle lease a new car as well. This time we worked with Arpi to secure a lease on a Kia Sportage Hybrid, and she was absolutely incredible. She is genuinely one of the kindest people I've ever had the pleasure of working with. She was endlessly patient, accommodating, and responsive to every question, request, and preference we had throughout the process. My aunt and uncle had a lot of specific needs, and I honestly think many people would have walked away from the deal because it required so much extra time and effort. Instead, Arpi handled everything with kindness, professionalism, and grace. She never once made us feel like we were inconveniencing her. Her manager was equally wonderful, approving several special requests to make sure my aunt and uncle were comfortable and happy with their lease. After working with this company for the third time, I can confidently say I won't use anyone else. Their customer service, patience, honesty, and pricing are truly unmatched. If you're looking for a car broker you can trust, I couldn't recommend them more highly.

I cannot state enough great things about this dealership…read more This is the second time I've brought my Chevy Volt there and the service was amazing. The issue was found, and fixed in a matter of two days. I was working with Jose this time and he worked his behind off to get my car taken care of. Do not even consider another place for repairs. You'll be losing out and paying a lot more. The staff is also very informative and friendly.

AVOID THIS PLACE! Extremely disappointing experience!…read more We came in for what should have been a simple oil change, but the experience quickly turned into something completely different. We were told that GM would cover part of the expenses and that we were receiving a special "discount." Based on that information, additional services and charges were added to our invoice. However, when we contacted GM directly, we were told that they had never heard of anything like the discount or arrangement we were told about. Carlos was the person who specifically explained this supposed "discount" system to us. After speaking with GM ourselves, we were left with the impression that we had been given misleading information in order to justify additional charges and services that we did not need. This was extremely frustrating and disappointing. If you're considering taking your car here, I strongly recommend getting a second opinion and verifying any claims about manufacturer discounts or coverage directly with GM before agreeing to additional work. Terrible experience. We will not be returning ever.

This is my fourth time getting a car from this dealership. They are amazing companies, super…read moreconvenient and help me through things. I may not understand about cars. I would totally recommend this dealership to anybody.

I had an amazing experience with Century Auto Leasing & Sales! Arkady did an incredible job helping…read moreme find the perfect car. He was professional, attentive, patient, and really took the time to understand what I was looking for. I absolutely love my new blue Lexus! The entire experience was smooth and enjoyable from start to finish. I highly recommend Arkady and Century Auto Leasing & Sales to anyone looking for a great car-buying experience. Thank you, Arkady, for making the process so easy and finding me the perfect car!

After visiting several dealerships, my brother recommended Prestige Auto Mart in Glendale &…read more I finally found exactly what I was looking for. The entire experience was smooth, professional, and completely stress-free. A huge thank you to Arthur ("Hollywood") He worked incredibly hard to get me the exact car I wanted ( actually even better then I wanted with a lot more added features ) at a price lower then what I was budgeting for, which was pretty incredible. He was knowledgeable, honest, patient, and gave me great advice throughout the process. I never felt pressured or rushed, which made all the difference. He has excellent customer service, great communication, and truly cares about the customer. If you're looking for a quality vehicle and someone who will work hard to get you the best deal, ask for Arthur aka Hollywood at Prestige Auto Mart in Glendale. I will definitely be back for my next car!

Got both of my cars from Tigran, good people Great customer…read moreservice Best prices I would definitely recommend

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

This is my 2nd time working with Dee, I will never buy another vehicle without her assistance. She…read moremakes getting a new vehicle too easy! She helped me with my first vehicle lease, and when the time was coming due, she reached out and walked me through the entire process of turning in my vehicle for a new one with a different company. She worked with my budget, my must haves, excepted she found something better. I met her at the dealership, I was in and out. She took care of every single detail. Car buying with Dee does not feel stressful, it actually feels fun. Highly recommend requesting Dee!! 10/10