Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Budget sc***ed me twice. First, I was rented a Crosstek SUV with half a tank of gas, uncleaned and…read morewith no windshield washer fluid. I noted the gas situation before driving out of ORF, alerted the Budget employee who said to just take the car (while they noted the half tank on my contract and signed it) that the car was only half full and so need only come back half full. When I brought the car back, more than half full, I was charged an additional $145.32 for a non full tank! Budget failed to provide the service that thy promise, then upcharged me for not making up for their disgracefully poor service. Needless to say, I will never rent from Budget, Avis , Payless again and I suggest the same for anyone else looking for quuality from a rental car company.

I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

I had a very disappointing experience at this Enterprise location…read more From the beginning, I felt that I was treated differently because my English is not perfect. I arrived and got in line before other customers, but the employee still helped other people before me. The way he spoke to me also felt dismissive and biased. The biggest issue happened with the payment. I was originally told that they would charge a $406 deposit. I clearly said that if the deposit was $406, I did not want to proceed. The employee then told me the lowest deposit he could do was $200, and I agreed specifically to $200. A $200 transaction was processed in person while I was there. Later, I checked my account and found another separate charge for $206.76, shown as "online, mail or phone." I was never told that this additional amount would be charged, and I never knowingly agreed to a second separate transaction of $206.76. Regardless of how Enterprise chooses to classify these charges internally, the problem is very simple: I specifically declined the $406 amount, was told the amount would be $200, agreed to $200, and then discovered an additional charge afterward. This experience left me feeling misled and disrespected. Customers should be clearly informed about every amount being charged before their card is processed, especially when there has already been a specific conversation about the amount they are agreeing to. Very disappointing customer service and lack of transparency.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Enterprise Rent-A-Car is a popular American car rental agency headquartered in Clayton, Missouri,…read morein Greater St. Louis. They have thousands of locations across the country. And this branch location is at Los Feliz on Hillhurst avenue. This is my second time renting from this company but my first on this Los Feliz branch. They delivered the vehicle that I requested. Furthermore, they have affordable prices, easy check-in/check-out process, excellent customer service and convenient. And just like my NY Knicks sweeping ECF victory, Marquis Hubbard and Nick were on top of their game. Lol. Nick informed me some blemishes or imperfections of the vehicle before I drive it off the lot. Similarly, I supplemented our vehicle inspection with photos and vids as customer should. Overall, I had a pleasant experience with Enterprise of Los Feliz. I recommend them.

I am currently renting a vehicle from the Enterprise location at 17245 Main St, Gardena, CA 90248…read more Upon receiving the vehicle on Friday, I immediately observed a discrepancy between the mileage stated on the contract and the actual mileage displayed on the odometer; the contract indicated 67000 miles, while the vehicle's odometer also showed 69000 miles. Additionally, the vehicle had a distinct odor of cigarette smoke, and the "change oil" indicator was illuminated. On Saturday, February 28, 2026, I returned to the branch to address these issues with the branch manager. The manager informed me of a lack of available vehicles and suggested a smaller alternative. Given that I had rented a full-size vehicle for a planned family trip, I explained my need for a larger vehicle. Despite the circumstances, I had no option but to accept the offered vehicle. While driving on the freeway, the dashboard lights, radio, and all interior illumination unexpectedly ceased to function.

I had to rent a car since my car was going into the shop. The Enterprise selected was on Glendale…read moreBlvd which was new to me since I was only aware of the one on Brand. I was met with great customer service. It was a Monday and you know it was going to be busy, busy, but Isabelle who assisted me had pep in her step, she was knowledgeable, efficient but most of all, so kind and helpful. She not only answered my questions, set me up quickly but when I needed some additional assistance, she made sure I was well taken care of. And the sedan I got was clean and ready to drive off the lot for the week. My return was just as efficient. Quick and easy and then I waied for my ride back to the auto body shop. There was only Isabelle and Bellagio but these two did not miss a beat. I never felt forgotten or dismissed despite how busy they were. They were sensitive to our needs to get going so was on it. Great teaming. Good customer service. An operation with great people is a beauty to behold when you are in Operations and customer service. Of course, it is never a great thing to have to take the car to the shop, so everything and every experience that can help to make the situation better is so greatly appreciated. Thanks for taking good care of me.

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Customer service. Every time I have rented the manager has had a o clean up for the staff they…read morehire. Insanity is doing the same thing over and over again expecting a different result. This staff has been here for the dealership loaners. The same every time and the same horrible basic attitude. No cars. No kindness. Nothing. Blaming the customer. Will make sure I pay out of pocket to never use this location again. Trust me this location should be closed down or given new staff.

The best rent car in LA…read more Perfect location, good clean cars, cheapest price in town, easy fast service and super handsome ownerhighly recommend

Did a long term rental with Tony and he was honest, upfront, and didn't try to price gouge. Great…read moreguy.

Midway provided the most personalized and efficient rental car experience I've ever had. They…read morepicked me up exactly on time, and the entire paperwork process took only a few minutes. Alan, the driver who picked me up, also brought my rental vehicle and took the time to walk me through the features of the Camry. Yoon had all of my documents prepared in advance, making the final paperwork quick and seamless. Within minutes, I was on the road. The return process was just as easy and efficient. I was truly impressed by the friendliness, professionalism, and outstanding customer service of everyone at Midway. I highly recommend Midway and will gladly use them again in the future.

This is by far the best place to rent vehicles around LAX. They have shuttles which pick you up…read morefrom the airport and drop you off too. Their vehicles are new, their prices were the lowest, and they didn't nickel and dime us. We rented a Corolla, received a new '26 with 6k miles on it, drove it all over CA, dropped it off, and they then dropped us off via a shuttle company they use for their passengers (Joes). Id highly recommend taking pictures and a video after you pick up the vehicle. They did notice a scratch on the vehicle, but once I showed them the pic of the car I had picked up and the time stamp, they believed me. I'd definitely recommend renting from them and will use them in the future. Their staff are also friendly and efficient.

You cannot go to this location without waiting an hour at pickup and drop off. I don't know why…read morethey don't have more staff. It's the most frustrating rental experience ive had.

all of the staff has been very nice and accommodating here! I rent cars almost every week for work…read moreand this place by far is one of the best car rental places in America. Most places do have any regard for your schedule if you book a car and that car is not available on your arrival. This place although I did not have my car for my full vacation we did come to a forward agreement that would help me pay for the current rental through them . Also, they treated me very well and the lady who works the front and her coworkers are seriously some of the best car rental people in America.

Laura (Lara) took such great care of my rental extension. In and out in less than 10 minutes all…read morewhile providing nice conversations and some great advice regarding insurances. Thank you so much!

Lara the front desk attendant had the worst customer service I have ever experienced! Rude, doesn't…read moreeven cut it. She was dismissive and nasty to me and I'll I was doing as returning my vehicle rented. Nasty nasty nasty She refused to greet me She did not speak to me She was beyond rude when she remind me one of the furniture blankets in the back of van did not belong to the company. When I asked the guys washing the cars her name they responded "she's not nice huh?" RED FLAG If you can't be nice to be peopel why be in the customer service business. Also the sprinter vans are totally banged up and destroyed.