It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any problems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process. read more

Customer service. Every time I have rented the manager has had a o clean up for the staff they hire. Insanity is doing the same thing over and over again expecting a different result. This staff has been here for the dealership loaners. The same every time and the same horrible basic attitude. No cars. No kindness. Nothing. Blaming the customer. Will make sure I pay out of pocket to never use this location again. Trust me this location should be closed down or given new staff. read more

Extremely disappointed with this Hertz location and the way this entire situation was handled. I went directly through the Hertz website to reserve a vehicle for my mom and simply used her AAA discount. I received a confirmation directly from Hertz for a 12:00 PM pickup at the Glendale South Brand location. What I don't understand is how Hertz's own website can confirm a 12:00 PM pickup when the location closes at exactly 12:00 PM. Once I realized they closed at noon, I was rushing to get there and called the location SEVEN times before someone finally answered. I explained that I had a confirmed reservation, that we genuinely needed the vehicle, and that my ETA was around 12:02 PM. Literally two minutes after closing. The woman I spoke with made it very clear that she would not wait even a minute past 12:00. I understand that employees have closing hours and I would never expect someone to stay there indefinitely for me. But if your own company allows and confirms a pickup for the exact time your location closes, how is that the customer's fault? Then the conversation became even more frustrating. She told me the problem was that I had booked through a "third party." I explained that I did not book through a third party. I booked directly through Hertz and simply used my AAA discount. Instead of trying to help me figure out a solution, I felt like I was being blamed for the reservation. Then she tells me that the car I had a CONFIRMED reservation for wasn't even available. Apparently they only had SUVs, and they would not honor the price Hertz had already confirmed for me. So Hertz accepted my reservation, sent me a confirmation number, confirmed a vehicle and a price, gave me a pickup time that was the exact minute the location closes, and then I find out the vehicle they confirmed isn't even available and they won't honor the confirmed price for a vehicle they actually do have. What exactly is the point of a confirmation if the vehicle, price, and pickup time you are confirming mean nothing? This was a rental for my mom and we actually needed the car, which is why I was calling repeatedly and rushing to get there. I wasn't asking for anything unreasonable. I was simply expecting Hertz to honor the reservation they sent me. The entire experience was incredibly frustrating and the customer service made it so much worse. I would seriously think twice before relying on a reservation from this location, especially if you actually need the vehicle you reserved. read more

Quantell was the worst! F- AVOID AT ALL COSTS!! Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs! read more

Nice staff but immensely difficult under staffed. Wait times are ridiculous. Won't be coming back to this location.

Place is messy and found this little guy here 3 stars because they were quick but need to clean up read more

Hertz Rent A Car - Waiting for our car and then I see this little guy place is messy!!!! - Car Rental Near Me - Glendale, California

Amazingly unprofessional and shoddy, even by car rental agency standards, and we came in with low expectations. We showed up on time for a reservation pickup. Waited for ten minutes in the tiny reception while people chatted away in the office ten feet away. They told us the car we ordered was not available, we were told we could come back later that day for the car we had reserved...but they couldn't guarantee that they would have a car then either. The sales associate found this funny apparently. They couldn't tell us if there were any other locations in the area that had the car we had reserved. They also couldn't/wouldn't cancel the reservation, which led to us having to call the main Hertz number and cancel it ourselves in front of them. Absolutely useless. read more

First time renting a car since my car was being repaired and decided to pick this location since it's close by to where I live. I'm glad I chose this location because the staff was super helpful and nice. The gentleman there is really nice and had incredible customer service! So did another woman named Alexis. They truly went above and beyond for me to pick a car I was comfortable driving and helped the process be super easy for me. Thank you both so much! You guys are amazing! read more

Absolute trash. Made a reservation. They had no cars. And then charged me a no show fee. No customer service. Cant reach anyone. Worst company ever. Their dumb ai told me to take it up with my credit card company. On principle just pick another rental company. read more

Service was solid and friendly, wait was a little long but you just gotta get there early or call ahead.

I rent from this location a lot. The customer service is excellent and the selection of vehicles is perfect. The vehicles are well maintained and full of gas. From time to time they do get busy, I recommend making a reservation online. read more

Quanzell provided incredible service and guidance around what to do when I lost my driver's license before a roadtrip. He saved us!!! Thank you, always! read more

Do not go to this Hertz location if you have a Chase banking account or a credit card with a chip, they only accept a credit cards with a strip (Not sure who still has credit cards with out a chip??). Don't find yourself in a position where you're stuck at the shop with no car to rent and out of your control. Everyone there was really nice but the system they use is terrible. read more

WTF?! Ordered & confirmed online (my car was in shop). Went to pick up and clek advised they had no cars. When I showed her my confirmation, she said "sorry, can't help you." Wow. Although most rental cars companies are dubious, Hertz is the absolute worst. Go elsewhere!!! read more

This place was the worst. I made a reservation for a standard size car. When I got there they only had an all electric car and one SUV which they wanted to charge me $20 more a day. Terrible customer service. Why do they accept a reservation if they don't have cars? They would not give me the SUV for the same price. So I walked out and walked down to Enterprise. read more

I rent cars fairly regularly. There are three within a reasonable distance to my home. By far, my favorite is enterprise on Hillhurst. Avis on Hollywood is OK. This hertz is the worst. I would recommend only if it's the only available option. read more

the absolute worst !! i would NEVER work with Hertz, ever again. i made a reservation for a 9:30 pick up and had an email confirmation of the booking. walked into this location, my own car in for repairs and needed to be at work - hence the rental reservation AND the time booked. no car - nothing guaranteed - very lackluster apology and saying i could be put on a waitlist 'if something comes in ..' completely mind blowing - no way to do business, incredibly unprofessional. my suggestion - NEVER give this company business as i will never do - total BOYCOTT. what a nightmare. ZERO STARS !! read more

zero "hertz policies and procedures are to steal by using your credit cards on file and charge you after you return the car. it is thier policy to lie and create false documentation. it is thier procedure send out unsafe vehicles. by signing out a car from hertz, you agree to them fraudulently billing, stealing, lying and sending out cars that have not been serviced. hertz can fabricate stories and create false documents to support thier fraud." "sorry, that is hertz policies and procedures" "there is no number you can call and no one to follow up with." typical fraud from the greedy and incompetence from workers who don't care. chaos at the location. long lines of people waiting all day in the hot sun, everyone was upset. they were committing fraud to everyone. they lied about people's reservations. they lied about charges everyone was disputing. was there because a drunk person hit my car and geico covers the rental. when i returned the car- they gave me no documentation. they said, "you are good to go." then never returned my deposit. then started charging my card, typical rental car company fraud. they lied they provided roadside assistance. they never did. hertz lies they continued changing thier lies and sending fraudulent documents to the bank. because i was sent by geico to use a hertz car, the bank concluded "they can steal and lie because that is thier policy and procedure. you agreed to it by using thier car." read more

Terrible service . Didn't have our car available even though it was booked . Wouldn't cancel it and hurried us off lot . Do not go .

Horrible business. Booked ahead on managers special for $60 and prepaid. Showed up at my pick up time at 4PM and all of a sudden they have "no cars left" besides electric and or an unnecessary luxury vehicle for my reservation of less than 12 hours of use. Apparently, electric cars can't go to the airport pickup location. So, my only option is to pay $40 additional (166% of what I agreed to pay), no additional discount given or anything. So, I decided to cancel. However, they can't give me a refund there at the location(shocker), and I have to call a phone line and wait on hold until I can reach somebody that can. She then accused me of using a third party website to book (which I did not) and when I corrected her, she had nothing to say. The entire time, the coworker was calling others in the company and talking loudly next to the last helping me in a tiny front office. Actually think it may have been the manager, which is embarrassing in and of itself. Overall, pretty bad experience, but I should have expected that from Hertz. Hopefully will have options going forward where I won't have to return ever again. read more

Should've known when i walked in and saw a family getting screwed on their reservation... Wish I could give zero stars. After claiming to not accept my credit card, the geniuses at this dump turned me away, then had the nerve to charge the very card they claimed they didn't accept. I have been requesting a refund for weeks and after a futile call with a foreign call center, have to go into this joke of a business to demand my money back. Super scammer vibes. Will be complaining to the BBB regarding blatantly fraudulent business practices. Hertz is usually disappointing but this location is the worst. After I get my refund, I'll never do business with Herz again. read more

The worst. 2nd time I reserved a car and they tried to bait and switch to a higher price. Stay away from Hertz

Excellent customer service, speedy and professional! I highly recommend this branch.

Horrible Customer Service, they have a 2 hour grace period or your loose your reservation for the car without any notification that they are going to give your rental away. Not even a call or text. The receptionist was just sitting when we arrived and it took us about 20 mins to see a manager only to let us know that they don't have any cars available. WTH is the point of reserving the car. Doesn't matter what time we arrive it was pre paid already. Plus they can't even issue us a return only through calling hurts. Horrible customer service and horrible company policies. If I can leave 0 stars I would. read more

This place is a COMPLETE joke. Words can't express what an insanely horrible experience we had. DO NOT RENT YOUR CAR HERE. Everyone was waiting for an hour+. They gaslight all the customers and are extremely unprofessional. The cars are not ready and there is a very small fleet. No one is getting the car they paid for online and if they don't have a car in the same class you paid for, they will bump you to the next level and you will have to pay extra for that. LEX was childish and unprofessional and passive aggressively attacked me and when I brought this up to Quanzell (the branch manager), the response was, "It's Friday, what do you want me to do about it." He then responded with, "It's OK!!! (is it?!)) I apologize. ARE WE GOOD, ARE WE GOOD, ARE WE GOOD (repeatedly)." Saw 3 customers cancelling their reservations and leaving after seeing the chaos that is this Hertz. It's another level of all around unprofessionalism, misery and hell here. I am a gold member and was loyal to HERTZ. Never again. Stay away. read more

Horrible experience. I reserved a car two days ago with confirmation. I came to pick it up well ahead of time and they didn't have any cars available, only electric. On top of that, they didn't even attempt to help find another car at any local Hertz. "YOU will have to call them". Luckily the people at Hertz Burbank had cars available. read more

Horrible service, disrespectful front desk and the cars smell like human piss. I do not recommend this hertz location

What a bunch of clowns. This used to a great location a few years ago, i exclusive got my rentals from the brand location but now it the worst. Who is managing this location? I went in to get my rental and now they have a policy that you need to wait 24 hours if using a debt card, it was frustrating because I used to rent all the time with a debit card and always brought back the vehicle in perfect shape. I decided to come back on day 2 when the 24 hours was past and now they cant accept my id with no reason given. Most places would offer an alternative or at least great customer service but not this location. All i got was "cant rent, goodbye". The manager was not at the location both days and there is no way to call him. How are these idiots still in business? read more

No lock box to drop car key overnight or early morning. I arrive next day during business hours and wait to return vehicle, 3 customers ahead of me. Finally one of 2 associates calls me over for return. When I tell her the car was towed in overnight, she waives me off and says I have to continue waiting. She cannot help me for a complex return. I continue to wait. The one person walked off entirely to back room and other associate continues to assist customer ahead of me. read more

2) when you call, they answer and then hang up on you when you start talking. Then you call back and let it ring. It will ring forever then you hear someone pick up and then hang up the phone. Keep doing this and it'll happen forever. Useless costumer service. I dont know if these people are depressed or something. Clearly they hate their job and could give a $hit. read more

What's the point of taking reservations if you don't have cars??? Also, no common courtesy to give me a call before I show up??? Then, ask me to pay $100 per day extra for a larger car??? Never going back again!!! This is 0 star!!! read more

I agree with all the other reviews! This is the worst Hertz ever! Reserved an SUV and even though they didn't have any SUVS available they didn't inform us. They clearly don't care about customer service. The Lady working on a Saturday morning was unfriendly and wasted our time and very unhelpful. Tell people when you don't have cars customers reserved! read more

This place and the people who work here are obnoxious. I strongly recommend against renting from here. They stuck me with an electric car that I didn't want and did I regret taking it. I spent more time charging the car than I did driving it. Never again. read more

I rented a car back in the summer and wasn't going to leave a review until I booked a car to use today and they didn't call to let me know that they had no cars available so i wasted money on an uber to get there. They told me they had 31 reservations and no cars available ?! If they had just picked up the phone and let me know I wouldn't have left the review. But now that I am I'll speak on my experience in the summer too. I booked a car for 12 days for a road trip and I selected the suppliers choice which was not my best idea and it was only about a $20 difference total in cost to get a compact car but usually the suppliers choice is a compact car which I was completely fine with. When I got there they wanted to give me a gigantic trunk. I'm pretty sure they could tell by looking at me and the distance I was going I would not be comfortable in a truck. I asked how much more it would be to get the cheapest small car and it was $180 more. Lesson learned. I'm sure if I was a young guy that would not have been the car they chose. They just have horrible customer service. I still can't fathom that they have 31 reservations and no cars and are not calling to let anybody know in advance. They didn't even care no sorry about that read more

Last week I called this office because my own car was hit and was going to be repaired nearby. I had a very difficult time reaching a human in this office. Several times, I was on hold for very long periods of time and eventually hung up. Ultimately it was only after State Farm contact this office and gave them the authorization that someone from this Hertz office called *me*. I explained to her that I needed a car the next day. I told her I'd be at a body shop nearby and asked if someone from Hertz could pick me up at the body shop to take me to Hertz to pick up the car. She said yes. So, we completed the rental-reservation process. I told her I'd be arriving at the body shop at 1pm and asked how I would contact her office to let them know I was ready to be picked up. She said all I had to do was call when I was ready. I explained that I had previously called several times, but that no one had answered--so I was concerned about reaching them, the next day. But she said, "Don't worry. I'll be looking out for your call around 1pm tomorrow." I was skeptical, but I agreed. Well, you can see where this is going. The next day, from the auto-body shop, I called this Hertz office THREE TIMES, and no one EVER answered. I even called the national office and asked to be transferred to this Glendale office, but nothing I tried worked. The folks at the auto-body shop, realizing my dilemma, recommended I use Enterprise instead. I'm not particularly fond of Enterprise, but the body shop called them, and within 5 minutes, a driver had appeared to take me to Enterprise. Earlier, I had received some texts from Hertz, confirming my reservation, so I replied to their text and said, "I'm at the body shop right now, and I've called you *three times* , but no one ever answers the phone. You have wasted my time. So, I'm going with Enterprise instead." And that's what I did. Despite my previous impressions of Enterprise, their Glendale office was very accommodating, and I got what I needed. Shame on Hertz for their horrible, horrible customer service (at least at this Glendale office). read more

This is the worst Hertz ever, unorganized, they don't know what they're doing, and took over an hour to get a car. They don't respect their customer or their customers time. Do not book at this location! Our truck was filthy when we picked it up and the guy swore he had it washed and hour ago. read more

Do not recommend this location! Made a reservation a week in advance AND pre-paid! Arrived at our reservation time and there were no cars available. The woman working was rude and provided no help, zero customer service. Will never return to this location. Not to mention they were unable to issue a refund, we had to call hertz corporate customer service, took 2 weeks to be refunded. read more

Rented a car from hertz. Showed up to the rental place at 5:05 pm. The door was locked and they all literally looked at me through the door and would not let me in or rent me the car because they "closed at 5:00pm". When looking on their website this location was said to close at 6:00pm. It was so cruel of them. After spending $40 on ubers each way just to show up to get a rental they refused to even speak to me. I would say horrible customer service and rude individuals. Also false advertisement. Hours of operations on all platforms should match the time you actually close. read more

Hertz Rent A Car - Clearly hours are stated they are open till 6. I showed up at 5:05pm and they refused to even open the door. Extremely disrespected. - Car Rental Near Me - Glendale, California

Place used to care more on cleanliness of their cars! Pick up one and I asked if it had been cleaned and sanitized and the lady that help me said it had! I get in the car and I find straw wrapping in between the seats. Look under and I see toothpicks! Back side sticky. read more

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Had a great experience with getting my rental from Jeff. He was very professional and worked quickly to get me the exact car I wanted. This was easily one of the most seamless rental experiences I have had. Will definitely be coming back here in the future. read more