I was so impressed by the quality of their service. Discounted upgrade to Tesla 3, kind…read morerepresentatives, almost zero waiting. After a bad experience with another rental business, it was extremely refreshing to work with the gentleman at Enterprise DTLA -- they have my highest recommendation.

start your engines....well, you can 90 minutes after you touchdown at LAX and you finally get to…read morethe rental car center, fml. ok, so getting to the enterprise was an enterprise of itself, once we got to the new rental car center...it was still not as clear where to go, how to rent, etc. i will say for not too busy , they had people directing you off the shuttles and up the elevators and in the garages. i think its kinda weird having all the rental companies in the same place, but hey, one stop shopping. i bet in a few (months, years??) its all going to make sense...good luck to those going to LA and needing a car. oh, and the cost of gas is laughable out here only to have a good guffaw over cost of parking too!

I rented the Lamborghini Urus. The process was smooth and they were transparent with me throughout…read more Definitely will rent from this place again

This rental car is a disaster, I am not sure how they still have good reviews. I found them based…read moreon the reviews and I rented 2 vehicles from them The first one, was a old classic car, that came up to be in terrible condition, when I brought it back they intended to charge me for extra miles that was double the cost of the vehicle almost $3 mile. Afterwards I decided to cancel the booking for the second vehicle because this was a rip off and they refused to refund my deposit. Any i filed a police report for fraud will see how this will end up

Bestway is the best place to rent cargo vans. The value is amazing! I use cargo vans for work…read moresometimes and they are always there for me. Great pricing! Excellent service. Thanks, I'll be back!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

Enterprise is located in section B of the new LAX Rental Car Center and on the 3rd floor when you…read moreare returning your vehicle. I use the Enterprise app to confirm my pick up, check in, and add a payment method before I hop on my flight. I skip the counter and go straight to the parking lot. I usually do my pick up early in the morning so there's no line but I've also been here where no one was in the lot and so I walked over to National to get help only to be sent back to the Enterprise lot. The staff looks at my phone with the reservation and then tells me which aisle to go for that type of vehicle and the keys are inside. There's not much service they offer. By the exit, have your information/cards ready to show the attendant. For my return, it was quick and smooth. I like they always ask me how the vehicle was and I'm honest. If there's trash, I will tell them some candy wrappers were under the passenger seat and I tossed it so I would not be charge a fee. This past rental, the vehicle had an odd and bad smell. I did not notice it till the AC was on and windows were up. I told Mel about it and she made sure they would address it in the cleaning. As I was checking in at the airport, Adam, did a follow up regarding the cleanliness of the vehicle so I really appreciate that. I've been a long time customer of Enterprise and even though they can be a bit more expensive than other rental companies, I will still go with them because they have good service and they treat me nice.

I had a really disappointing experience with this Enterprise location. The entire situation felt…read moremisleading, and I ended up losing about $110 because of how the Fuel Service Option was explained to me. At pickup, I was simply asked if I wanted the fuel option. The employee did not explain that I was prepaying for the entire tank regardless of how much fuel I actually used, or that unused fuel would not be prorated or refunded. Because this was never explained, I filled the tank myself before returning the vehicle. Had they clearly explained how the program worked, I obviously would not have spent additional money filling up a tank I had already prepaid for. When I raised the issue afterward, there was essentially no accountability for the fact that the option was not properly explained. Instead, I was left paying for the prepaid fuel AND the gas I personally put into the vehicle. There were other issues as well. They advertise their vehicles as newer models, but the van I received was clearly an older model and did not match that expectation. Even worse, there were ants inside the vehicle. Between the ants, the older vehicle, the misleading explanation of the fuel option, and the complete lack of accountability afterward, I would not rent from this location again. I feel like I was essentially scammed out of $110 because important information about what I was purchasing was never communicated to me.

This is a family owned business and they were very courteous and reliable. The vehicles rented were…read moregood and the price was very reasonable. I definitely recommend this company.

I really like this company, specifically the staff at the Los Angeles location at the start. They…read moreguy helped us out in a struggle to get a car from another company, and it was last minute, but he figured it out and really helped us make our trip possible. But the day after return I received an email stating I damaged the bumper and that they would keep my $400 deposit. But I have proof that the bumper was not right when I picked it up. In the before pictures they obviously pushed it in where the clips were broken under the headlight. as seen in the photo where it is separated. I did not push it back in before dropping off because the clips were already damaged and now, I am being charged for their broken bumper.

Great company!!! Really helpful and nice workers. Cars are maintained great and their 21-25 fees…read moreare amazing.

I recently rented a car from Al at Arrow Rent a Car…read more When I first stumbled upon Arrow I was looking for a car for a week that didn't charge a fee for under 25. Arrow filled this need very well. When I called Al I wasn't sure if I should go through him. I'd never heard of them and I didn't want to get burned on a deal. I made the plunge to give Al a shot, I needed an affordable car, (HERTZ and ENTERPRISE) were charging FOUR times the amount. Al picked me up from the airport with the car I would be driving for the four days, took me back to the place of business, filed some paperwork and was off. I had a special request as I was taking the red eye home, Al told me initially to leave the car in lot C. He called an hour before I was to be at the airport and told me he was there and could drop off the car, he the drove me back to the Airport. From start to finish I was treated with a lot of respect and will be recommending him to all my friends. If you are considering a rental car and don't want to pay through the nose for the other guys, you will get 10x the service from Al.

This is my go-to rental location in town! Ashley is incredibly helpful, professional, and…read morecourteous. Despite being overwhelmed with a heavy workload, waiting customers, and nonstop phone calls, she handled everything exceptionally well while maintaining her professionalism and providing excellent customer service. Her ability to multitask and remain composed under pressure is truly commendable. Ashley is undoubtedly a valuable asset to this location, and her hard work and dedication deserve to be recognized. Exceptional employees like Ashley are the reason I will continue to return. Thank you for the outstanding service!

Never going to use this rental service again, I've given them too many chances and the last one was…read moretoo egregious to ignore: Several weeks ago I found a rental car in AVIS to take me to vegas. I did the research and got the confirmation number and saved all the information. Everything was organized and scheduled. About a week before my trip, I got a second confirmation email that changed my pickup location. I was extremely confused about this as I already got a confirmation email, weeks ago. So I quickly edit the reservation to the correct original locations The DAY BEFORE my trip I received another confirmation email that my location had changed. At this point I was too worried so I decided to call and ask what was going on. After being on call and explaining my situation, they finally gave me the bad news. No Cars were available nowhere near my pickup location. This was the DAY BEFORE my trip. All my planning and due diligence thrown out the window. I asked if there is any other options because I had this confirmed and planned WEEKS AGO, the agent said, "when you put it like that, it sounds messed up" I was hesitant to express anger to the agent because I knew it was not his fault.But the situation made me beyond livid. No alternative transportation or even a sorry, simply a, yea that sucks dude. If it was not for my need to have everything neat, I would have shown up to that branch like a fool without a car, thus weeks of planning a trip, thrown out the window. I can handle mediocre service, I can handle a frustrating system. What I can't handle is this company violating an express contract to have a car for me when I followed the procedure, only for them to pull the run from under me the day before my trip. Good luck if you use this Avis, you're going to need it if this happens to you.

Enterprise Rent-A-Car is a popular American car rental agency headquartered in Clayton, Missouri,…read morein Greater St. Louis. They have thousands of locations across the country. And this branch location is at Los Feliz on Hillhurst avenue. This is my second time renting from this company but my first on this Los Feliz branch. They delivered the vehicle that I requested. Furthermore, they have affordable prices, easy check-in/check-out process, excellent customer service and convenient. And just like my NY Knicks sweeping ECF victory, Marquis Hubbard and Nick were on top of their game. Lol. Nick informed me some blemishes or imperfections of the vehicle before I drive it off the lot. Similarly, I supplemented our vehicle inspection with photos and vids as customer should. Overall, I had a pleasant experience with Enterprise of Los Feliz. I recommend them.

I am currently renting a vehicle from the Enterprise location at 17245 Main St, Gardena, CA 90248…read more Upon receiving the vehicle on Friday, I immediately observed a discrepancy between the mileage stated on the contract and the actual mileage displayed on the odometer; the contract indicated 67000 miles, while the vehicle's odometer also showed 69000 miles. Additionally, the vehicle had a distinct odor of cigarette smoke, and the "change oil" indicator was illuminated. On Saturday, February 28, 2026, I returned to the branch to address these issues with the branch manager. The manager informed me of a lack of available vehicles and suggested a smaller alternative. Given that I had rented a full-size vehicle for a planned family trip, I explained my need for a larger vehicle. Despite the circumstances, I had no option but to accept the offered vehicle. While driving on the freeway, the dashboard lights, radio, and all interior illumination unexpectedly ceased to function.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

10/10 experience with RR Autoclub. Rented the Maybach and everything from start to finish was…read moresmooth and professional. The car was exactly what I expected and made the whole day an experience. Huge shoutout to Jonathan specifically. He took care of us from the jump, was super welcoming, easy to work with, and made sure everything went smoothly. You can tell he genuinely cares about his clients having a good experience and not just handing you the keys and sending you on your way. I've actually rented through Jonathan multiple times now, and every experience has been just as smooth. He's always taken care of me and my people. Made the whole process easy, which is exactly why I continue coming back. If you're looking to rent from RR Autoclub, definitely ask for Jonathan. I'll 100% continue doing business with him.

Best cars in town. Really good communication and very respectful thank you for this opportunity…read moreon renting this G63 AMG bad ass.