The staff are very friendly and welcoming. I really appreciate the service provided. They made my…read morerental easy and flexible. I had issues with other 4 places I went that same day but they helped. Im supper satisfied with the rental they provided. New Hyundai beautiful and smooth. Definitely ill keep coming back to this specific location

Poor customer service and the car selection here isn't the best. There are better Enterprises than…read morethis one.

Exotic car rentals are a hit or miss, anyone who has rented or attempted knows this. I started my…read moresearch on Turo and after hesitation I decided to do a search online. I inquired with 777 and within hours Marlon sent me an email and we communicated. He was able to set up my Rolls Royce for me to be dropped off after hours and picked up after hours a few days later. Contract and money exchange was transparent and no surprises. Car was clean and Marlon communicated with me via his personal cell number we communicated before during and even after my rental. This company has a good selection of cars to choose from, but for me the most impressive aspect of this transaction was the service and professionalism by Marlon @ 777

I decided to surprise my fiancé the day of our wedding with an exotic car for pictures and to run…read morewild. Due to our tight schedule I had to have the car delivered instead of picking it up - Marlon and Eddie delivered on time and with easy, friendly communication. The car was in perfect condition and they were an absolute pleasure to work with as they gave me a quick run down. Pick up was super easy and they were flexible with timing due to traffic. I give them both 5 stars for their friendliness and an amazing experience!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

I recently visited the new LAX Rental Car Terminal to exchange a vehicle I initially received from…read morethe Woodland Hills location. My vehicle is currently in the shop, so this rental was intended to be a comparable loaner. I chose the LAX location specifically because of its size, assuming they would have better inventory options. Unfortunately, that was not the case. After returning my vehicle, I waited at the customer service desk for two hours. The process was extremely slow, and the overall attitude felt nonchalant and unresponsive, and no rush and do not care. After all that time, I was ultimately given a downgraded vehicle, which completely defeated the purpose of coming to a larger location. I also attempted to contact Enterprise during and after this experience, but there appears to be no effective system in place to resolve customer concerns. Every representative I spoke with deferred responsibility, promising escalation and follow-up "within a few days." It has now been several days with no response whatsoever. There was no acknowledgment of the excessive wait time, no effort to accommodate the situation, and no meaningful attempt to resolve the issue. Here take this car this is what we have. I ended up going to Avis Rent A Car, where, as a Preferred Club member, I received significantly better service and immediate assistance. To be fair, the new LAX facility itself is very clean, modern, and well-designed. However, the customer service and communication structure do not match the quality of the building. Enterprise needs to do better particularly with communication, accountability, and timely resolution of customer issues. Response to Jean that was done no results after 4 days, no results just overall a negative experience. Simply responded contact Woodland Hills . Sent support a complaint online just as suggested no better!

I am so glad I checked yelp and decided to give this place a go. It was a cheap, efficient and…read morefriendly small business operation. Important note: the shuttle from lax to this place is SUPER INFREQUENT. I feel like I waited for like 20 to 30 minutes. Since it's only a 7 minute ride, you migtht want to consider taking a cab instead...but that reduces the cost you are saving from using this place. Make sure you have your collision liability deductive info with you, I had to search for it and that took me a while.. If I had known the two things above, the whole process would have taken me 15 minutes! No upselling, no fake customer services. The best thing! You get a personal ride to the airport! The drivers were all super friendly. I will totally use them again if I ever visit LA and need a car!

They canceled my reservation and no one answers the phone now I have to book somewhere else and pay…read moremore! Be aware!!!!

Great company!!! Really helpful and nice workers. Cars are maintained great and their 21-25 fees…read moreare amazing.

Al and his brother are just the best…read more Great service, nice cars and they will do whatever they can to give you the best rental experience. I highly recommend this place as the best one in LA for short and even more for long terms.

Interesting to see how many people have had a bad experience with AVIS…read more I have always rented cars directly through the AVIS website and at this specific location more than a handful of times and have never had an issue. Not only do they have some of the lowest rates, they also are as up-front as you can get in regards to placing an authorization hold on your CC (which is industry practice for car rentals). I always receive a car that's brand new, and clean. One of the few cons that I can think of is that more often than not, the exact car that you reserved won't be available (due to people extending their contracts last minute, late returns, etc), but will always upgrade your vehicle to a higher tier at the same price point, which is a pretty sweet deal, however, if you're concerned about MPG and you wanted an economy car but suddenly, you're stuck with a 4x4, I can see why that'd be a little frustrating. One last con is that rarely, there'd be some pre-existing damage to the vehicle that was not recorded on their end, so, always make sure to record a 360 degree video around the vehicle to ensure that any damage to the vehicle occurred prior to you having rented it. I'm just glad I was able to point out some undercarriage/front bumper scratch damage to a vehicle and check with the employee beforehand to notate it on their records before I took control of the vehicle. Other than that, everything was smooth sailing and it'd be hard to find a rental place that is easy to rent from and return to 7 days a week. Most places are usually closed weekends, so the fact that this location is open every day is pretty sweet. They're also very lenient when you're late as well. I was over an hour late on one of my rentals and they understood that due to some unforeseen circumstances, that I was going to be late and did not charge me a full day late fee. Thanks, AVIS! Great place to rent cars and friendly staff as well.

It was the worse experience and I honestly wouldn't go back or recommend it to others. The customer…read moreservice is being treated differently with every person. I was told only charged twice and declined I needed to call my bank and I did. Just for them to charge me more and declined and told me that I have to wait 24 hours to try again. I had to call customer service and get a refund.

Dealing with an insurance replacement rental while your car is in the shop can be a stressful and…read morefrustrating experience--but my recent visit to Enterprise in Los Feliz helped a lot. From the moment I walked in, the service was smooth, professional, and genuinely helpful. What really stood out, though, was the manager, Marquis. He went above and beyond to make sure everything was handled efficiently and with care. He understood how challenging the situation can be and made the entire process feel easy and stress-free. Marquis was not only knowledgeable, but also patient and accommodating--answering questions, working through the details with insurance, and making sure I had exactly what I needed. It's rare to come across that level of customer service these days. If you find yourself needing a rental, especially in a situation tied to insurance repairs, I highly recommend this Enterprise location--and definitely ask for Marquis. I would absolutely work with him again.

I am currently renting a vehicle from the Enterprise location at 17245 Main St, Gardena, CA 90248…read more Upon receiving the vehicle on Friday, I immediately observed a discrepancy between the mileage stated on the contract and the actual mileage displayed on the odometer; the contract indicated 67000 miles, while the vehicle's odometer also showed 69000 miles. Additionally, the vehicle had a distinct odor of cigarette smoke, and the "change oil" indicator was illuminated. On Saturday, February 28, 2026, I returned to the branch to address these issues with the branch manager. The manager informed me of a lack of available vehicles and suggested a smaller alternative. Given that I had rented a full-size vehicle for a planned family trip, I explained my need for a larger vehicle. Despite the circumstances, I had no option but to accept the offered vehicle. While driving on the freeway, the dashboard lights, radio, and all interior illumination unexpectedly ceased to function.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

I don't directly rent with them, but when Porsche of Beverly Hills runs out of loaners they rent…read morecars out the service center to customers. Besides the fact that I didn't get a Porsche during my service visit, the first rental dies on me in the middle of a parking lot. I had to get the screaming kids home somehow and they had to tow that rental and bring me another one. The very next morning their manger Veronica starts calling me to return the rental or Im, going to get charged. My car was still at the dealer being service but she told me that was too bad, they needed cars. So I asked my service advisor to contact her but he didnt know who she was so her harassing calls kept pouring in all day for the car. What a nasty personality and attitude to deal with while my car's out in service and their first car dies on me. On ounce of empathy would be nice from these people, but that's too much to ask for. I hope she finds another job that's not client facing because the customer service fgets a a grade F. Please train your employees better!

Thanks to RR AUTOCLUB and their help when needed for making renting a vehicle easy and convenient…read more Every time I'm in LA and need a car they always pull through. Recently rented out an Audi s5 and they brought it right to my door not having to haggle and catch a ride to a rental location. Will definitely book with them again. Shoutout to Juan for making it happen.

Highly recommend! I rented a Mercedez GLE for family members visiting last week. The company…read moredelivered the car to LAX upon their arrival. They also allowed them to drop the car back at LAX for their departure. They were on time and made it so smooth and hassle free. The car was clean and well maintained. I will definitely be using them again in the future.