The staff is great and accommodating. The car selection is extremely limited. The first car had a…read moredead battery, and I had to call AAA. The tech advised me to switch out the rental, saying it would likely die again. Enterprise isn't open on Sundays. I called on Mon and was assured I could swap cars. There was only 1 car available. At first, I was told I'd be charged for gas, since I didn't fill the tank, but I reminded them that I didn't want to turn off the car at a gas station, for fear it wouldn't start. I'd used less than 1/4 tank of gas. They understood, and I wasn't charged. The second car had something wrong with the trunk, but they were able to adjust it. It had a little less than a half tank of gas. I don't think the cars are thoroughly cleaned between rentals, but the staff does their best to deal with what they have. The staff deserves a 5 and the cars a 3, thus a 4-star rating.

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

I ran into an issue with the tire woke up to a flat and was a bit worried some company's might try…read moreto scam you and say it was your fault so I was a bit worried when the tire shop said the car needed two tires I called them right away and they answered immediately I explained the situation and he was very kind and told me Not to worry they would Zelle me the money he did and so quickly i received the money within 1 min of the phone call I definitely recommend using them!! Things happen but it's about how you handle the situation they were so quick and professional I would definitely rent from them again!! Thank you guys so much 10/10 recommend!!! Don't hesitate these guys are the best.

I had an excellent experience renting the Cadillac Escalade. The vehicle was spotless,…read morewell-maintained, and truly lived up to its luxury reputation. It drove smoothly, had plenty of power, and offered a very comfortable ride for both short trips and long drives. The interior was spacious and elegant, with premium features that made the entire experience feel first-class. I would absolutely rent an Escalade again and highly recommend it to anyone looking for comfort, space, and luxury in a rental vehicle.

Talk about making a bad situation SO much better! This location works with Sunrise Ford to…read moreaccommodate customer rentals, when vehicles are going to be serviced for a lengthy amount of time & boy mine is! Took my car into Ford in November & long story short there were a number of things wrong which needed to be fixed. I was put in a rental, for what I thought would be a week.... The rental was then extended for multiple weeks due to back orders on parts & the rental I was in was not going to work for a holiday trip to Mammoth. This location did not have a 4WD so the dealer authorized me to take the original rental back & pick up a 4WD at BUR, which I did on 12/24. I asked for the rental for 3 weeks, but the dealer never pulled the contract from the airport so last week my car started being charged for the rental. $7k later & a phone call from Tiffany at this location & we found out the dealer was extending the ORIGINAL contract & not the larger vehicle. Long call with Tiffany yesterday & a pop in today & she had EVERYTHING handled! She even allowed me to swap vehicles and put me in a super clean Ford Explorer (the airport car was super dirty). She ensured me the rental would be fully covered (looks like until the middle to end of Feb) and ensured all the charges on my card would be reversed! Tiffany listened to me on the phone & was nothing but uber accommodating! She deserves a medal for working this out for me! STELLAR customer service!

If you think the Van Nuys location is bad, this one is significantly worse. The rude and deeply…read moredisrespectful attitude of the staff clearly starts at the top--the manager here is a nightmare, and the employees are just following her terrible lead. I dropped my Tesla off at the body shop for repairs and was explicitly promised a Tesla rental through Hertz. When I arrived at this branch, the staff rudely informed me that they "reserve the Teslas for their own clients." Apparently, despite renting through them, I am not considered a customer worthy of basic respect or the vehicle I was promised. Save yourself the headache and go anywhere else but Hurtz. This team has zero concept of customer care or professionalism.

Ignacio & Jack Thank you, Thank you, Thank you for your…read morehighly exceptional & compassionate service in helping my disabled husband to be able to drive in a comfortable & amazing vehicle for a trip out of town. Everything you did meant so much!!! Thank you again!! You guys are great!!!

Anas was the bee's knees. This guy was so friendly, energetic, and professional. Not trying to…read moreupsell me on any unnecessary insurance stuff. I came in bc my Chevy was at the dealer for repairs. They paid for my rental at Midway, and Anas took care of me, even dropped me off to the dealership after my rental was done (they have a relationship with the dealership) so they took care of me. No complaints, only reviews for Anas's amazing customer service and cool as a cucumber attitude. Better than those Hertz or Enterprise places

I must retract a negative review I left 3 days ago. I stated that I didn't receive my deposit back…read more I found out that my card on file which had been compromised and closed when the deposit was due back. Sean is an honest person and after reading my review reached out to me to explain and rectify the situation. This car rental company is honest and very affordable. I really appreciate that. You don't find many people willing to be so honest. Thank you Sean. I will be back to give you my business and let others know about your business.

Highly recommended!…read more Rental Discount was without a doubt the best car rental company I could find in Los Angeles. From start to finish, the experience was excellent. The person who helped us during the process, was incredibly kind, empathetic, and professional, making everything smooth and stress-free. The prices are very fair and transparent, the cars are excellent and in great condition, and the location is very convenient. Everything exceeded my expectations. I truly recommend Discount Car rental 100%, and I would absolutely rent from them again without hesitation.

I really hit the jackpot coming here! I had to get my ca repaired and needed a rental, Quandell was…read moresuper awesome! Very helpful, professional and overall just a pleasure to deal with. If you need a car, go here, you will not be disappointed!

Poor service from the staff. Be careful getting the weekly-rate if you're not going to keep the car…read morefor that long. I rented a car for two days and they charged me for a full week. They told me that was the cheapest price available, and I'd pay more overall if they switched to the full daily rate. That was obviously not true. You have to call 1-800-654-4173 and wait about an hour to get a hold of a representative but they are way more helpful than the people at the counter.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Mari Silva is absolutely amazing!…read more Every time I come to Enterprise, Mari goes above and beyond to help me. She is always extremely kind, patient, professional, and genuinely helpful. No matter what I need assistance with, she takes her time, explains everything, and does her best to look out for me. What really stands out is that her great attitude is consistent--it's not just a one-time experience. Every time I come in and Mari helps me, I receive the same excellent customer service. She makes you feel like a valued customer instead of just another rental. I truly wish more employees had the same attitude, patience, and level of customer service that Mari has. Enterprise is lucky to have her, and she definitely deserves recognition for the way she treats her customers. Thank you, Mari, for always taking care of me and making my experiences with Enterprise better! 10/10 customer service every single time!

I had an exceptional experience with Enterprise at Burbank Airport, thanks to Mari!…read more She was so helpful and patient, especially when explaining how to reserve my rental the day before to help ensure the vehicle I wanted would be available. She also took the time to help me with the technology and made everything so easy to understand. That information was incredibly helpful and gave me peace of mind. Mari is a wonderful example of what exceptional customer service looks like. She was knowledgeable, kind, and genuinely interested in making sure I had a smooth experience. I truly appreciated her help and believe she deserves recognition for the excellent service she provides. Thank you, Mari, for making my experience with Enterprise so positive!

I made a reservation for a car 5 days in advance they told me they have a pickup service that they…read morewould offer me and never showed up ...the first time which was supposed to be noon, then about 5:15 or 5:30 this evening they call and say that we're here to pick you up.... By that time I had carried on and done something else. Started arguing the worst customer service you could ever expect never got a car and on my only day off I spent waiting for them. Awful no wonder they only have two stars. And he kept calling me by a name that wasn't even my name! Then ended up hanging up on me because all he wanted to do was tell me how great he was and argue.....Crazy.

This is both on U Haul and this "business". I ordered a U-Haul for pickup and a business associate…read moretold me he would be back in 15 minutes so I can grab the key. 40 mins later dude shows up with no apology and gives me the key. I start up the truck- no gas and over an hour of my time wasted. Completely incompetent on both U-Haul and whatever this place is called.

Best cars in town with even better deals on weekly rentals. I will be back every time I need a…read moreluxury or exotic car. Thank you Gs.

From the owner: With our remarkable selection of standard, premium luxury and performance vehicles, we strive to…read moreserve an exceptional experience whether you are renting for travel, work, or leisure.