Amazing service from Arbi great car selection Great awesome…read moreservice and most importantly clean cars. I've been to enterprise right next to them. They were so rude and very dirty cars and few other people right in front of my eyes. They were complaining to enterprise because their car that actually they picked up from them it was low on oil and they sent a renter of the car to get oil from another place. Can you believe this? I can't. Thank you

Had a bad experience here with "Rocky" someone who is in management should not be rude to a…read morepotential client. It felt like we were being singled out and judged rather than treated like paying customers. The experience made us feel uncomfortable, unwelcome, and disrespected. A business that deals with the public should treat everyone equally and professionally. That was not our experience here at all. I would not recommend this place to anyone who expects fairness or basic respect.

Despite of wait time, Rating goes to Francisco. If it wasn't for Francisco, it would have been a…read moredisaster on my way out here from hundred miles away. He listened, understood, empathized, and solved. I am not a yelper but definitely one I would go out of my way to show as he did so himself professionally and assisted me. We need more people like Francisco. Thank you sir.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

Staff is very attentive, great customer service. Cars are clean and maintained well. Paige was…read moreespecially helpful. Thank you Enterprise for smooth car rentals!

Rented a mini van and drove an hour from Chatsworth to pick it up only to arrive and be told they…read morehad NO minivan available, and they had NO contact info for us to let us know ahead of time (even though we received a confirmation email AND they confirmed the email address on file when we picked up) AND they close at 12 noon and dont allow after hours drop off. No apologies, no accountability, all we got was "its not our fault". Don't waste your time and money, rent somewhere else.

Want to give a quick shout out to my bros at Black & White. Juan and Justin saved my sanity from…read morebeing bamboozled by Enterprise Rent a Crap who make my life a living hell. Long story short, my car was in the shop for repair. Along with my Tesla Insurance Car Rental coverage, I was steered to pick up a rental from Enterprise W Hollywood "MIKE" who gave me the run around AND NEVER CALLED ME BACK w rental car options and tried to cram a mini Van down my throat at the end which won't fit into my driveway. Pro Tip: If u have Rental Car Coverage, check you policy but most likely you have the choice to rent any car as u wish and from who ever, as long as you're willing to pay out of pocket for anything over your daily rental coverage rate to go thru reimbursement. Thank goodness I reached out to Justin and Juan. They were able to fix me up w an Audi and within my rental car daily allowance, so I could drive w dignity while my old car was in the shop. Everything went seamless from beginning to end with Black & White. I could not than them enough for helping me to alleviate a very stressful situation. And shout out to Alex the tech who delivered an immaculate audio to me!!!

This is what car rentals should be. Clean, courteous, kind, and professional. The best car rental…read moreexperience I've had. Shout out to Juan and Jolie and the entire team.

This is a very easy rental car company to work with. They will deliver to you the car you select…read more After you return the car to the office they will drive you to where you need to go. Every single person I interacted with was friendly, cheerful, detail-oriented and very competent. Allen and Kevin, the managers, both are very nice and accommodating and reliable. On top of great service this company has a shockingly wide collection of supercars and SUVs and everything in between! I strongly recommend Beverly Hills Car Rental !

Best exotic cars in town. Service was fast and efficient with great attention to detail. Will…read morereturn the next time I need a sweet ride!

Decent number of cars on the lot. Can get busy early in the morning but no wait times otherwise…read more Miguel helped me today (and one other time before) and he was friendly and informative.

I called their main number and explained I had an insurance claim. They told me no problem. I get…read moreto the location and they say they do not do insurance claims. To top it off , they had an attitude at the counter. Not even an apology for wasting my time and uber. They just lack customer service and for sure a bad attitude .. I will never come back here again. Bad attitude from the desk people and also bad advice from the 800 number.

Best Car rental service I have experienced so far . Perfect location and great front desk and…read morecustomer service

Prepaid for a rental car, got here and the manager (a man covering from West Covina location) said…read morethe car was not here and available and he had no clue when it would come. He couldn't give me any time estimate whatsoever, had no remorse or empathy. "Yeah they come from LAX I have no idea". Refused to help me with a refund or making sure I don't get charged. As I do not have time to wait possibly hours for a car. Ridiculous experience.

When we rented our car, we had a quite an eventful morning. We had just dropped our dog at the vet,…read moreafter vomiting throughout the early morning. We also had to be at our location at a certain time to pick up our Italian Honey Bees. Despite the stressful events, we maintained a positive outlook, and Johnny and his staff kept the positivity rolling! Johnny made our rental process seamless all while having a great spirit about him! It was just an incredible time, and I intend to work with him again just based off the excellent customer service! Thank's again Johnny, we'll be seeing you soon!

It s not the first time I had rented a car from this Budget Location and I had the same bad…read moreunacceptable experience before but the convenient location made do it again.. The middle age lady at the desk was very rude and tried to give me a 38,000 miles car to drive off. Which I asked her about a newer / lower mileage to rent. She was very short with her answers and ended up giving me a newer lower mileage car. I did returned the car ONE entire day earlier and she still charged the original dates. She should have remove a full day from the total but she didn't do it. Never Ever back to that location.

Christina from the west hollywood location single handedly restored my faith in humanity. The car…read moreshortage is an issue and an uncontrollable source of most of the negative reviews here but Christina was friendly and accommodating. We had a terrible experience with the  westwood location where we were running 40 mins late but called ahead to say we would be running late. When we arrived 40 mins after reservation,  the person there said he gave away our car, had none left, and there was nothing he could do. He had no solutions, was rude and just told us to leave. At the west hollywood location, they were in the same exact situation and just as busy but Christina was extremely polite and helpful. She said there were no cars but checked and called another location. She set us up with a car from a much larger location and even offered to have us driven (but we had a friend's car with us). She wrote the address down, gave us directions and could not have given us better service. Thank you so much

Never got the car. I waited until 2:15 for my 1:30pm reservation. No car ready to go. One…read moreperson working and all they are focused on is Uber drivers renting cars apparently, not a normal customer. I missed my business meeting after hailing a Waymo which by that point, times up.

A friend was in town in Los Angeles and I was looking for a fun experience for him. I decided to…read morerent an exotic car from them and had a great experience. They have a great selection of cars, from Mercedes and BMW to Ferrari and Rolls-Royce. Besides the top quality service, their delivery service makes everything much more convenient.

ran my card without approval and also I never signed an agreement for cancellation. now they don't…read morewant to give the money back. so breaking the law