Rented a car in Los Angeles and asked for a car that I was familiar with and got one that I had…read morenever even been in, let alone driven. About had a heart attack trying to figure out the buttons in the middle of LAX. Luckily after the initial shock wore off, was able to get familiar with the car. Pricey. Don't expect to get what you ask for!

If your car insurance partners with this location for rental and you need a pick up from repair…read moreshop, insist with your claims adjuster to switch to Enterprise. I called 5 times in a span of 2.5 hours and nobody picks up. Their automated system hangs up on you in the end. Then you get a call from their corporate wanting to confirm your reservation only to find out that they too can't get a hold of anybody at this location either. I knew Hertz was bad, I just didn't know they have gotten THIS bad. For the car insurance companies out there, you shouldn't be subjecting your customers to this level of incompetence. Your contracted vendors are an extension of you and your reputation, and you can't get any worse than what I experienced today with Hertz. Enterprise saved the day after 3 hours of frustration.

My car was in an accident and totaled, and Enterprise worked with my insurance to get me into a…read morerental car literally the next day. The people that work there are friendly and extremely helpful. One person I have to mention is Lawrence who went out of his way to not only help me find a car that was covered by my insurance, but he also had so much empathy and compassion for my situation. He made the stress and anxiety of having to get a rental car easier, and he even educated me on Enterprise's car selling program. I'm so grateful to Lawrence and the team at the Enterprise in Palms for taking care of me.

I have seen a lot of bad reviews about the car rental experience here in Los Angeles .. they talk…read moreabout the horror of the wait time or the difficulty and frustration they went through to rent a car ... Well, THIS IS A WONDERFUL REVIEW of my experience! My local Enterprise Car place is literally five blocks from my house and I have rented from them before without a hitch every time ! This past Saturday, my daughter and I picked up the car at the time now we had booked and met the wonderful Rob ( our birthday twin ) who was so helpful and so lovely! He was fantastic and the experience was fast, smooth and wonderful! Then, Lawrence, another fabulous employee checked us out ( going over all the car details) and made that experience easy peasy and we drove off so happy about the expeditious way everything was handled. Returning the car yesterday was again easy and I left smiling! I wanna give a big shout out to both Rob and Lawrence for being such wonderful people! Enterprise should be very happy to have such outstanding people representing their brand! So, this is my local community business and I know it's a big chain but I have to say this particular enterprise Rent-A-Car gets five stars and if I could give more I would ! So, I highly recommend!!!! TIP! TIP! : If you are not taking ( paying for) insurance for rental, MAKE sure you bring your own insurance card as proof that you have it. It's a new rule! And at this Enterprise, no cash only credit cards accepted!

I've never had such outstanding service from any rental car company here in Los Angeles. LaLa and…read morerecently meeting Dwight for the years I've used them have always stepped up in service and professionalism for myself, my business associates and my family. If there's ever been an issue with a vehicle which is rare but occasionally happens (these vehicles are rented allot), they've taken care of the issue. I've seen a handful of reviews here and as with any business having once been a small business owner until CV19, you can't please everyone. That said I can say with confidence and most certainly gratitude if they see this that LaLa at Avis Culver City will always do all she can with this family owned business to give outstanding customer service as they have for me in the years I've lived here and used their services, as well as well maintained clean and current vehicles to choose from. Thanks LaLa!

First off this place had a locked door that is keyed in both sides so there is a safety concern…read morethere. Only giving 1 star because you have to leave something. We booked a vehicle two weeks prior to coming to pick up at our designated time only to find out they have no vehicles. No call to say hey we unfortunately don't have a vehicle right now. We took time out of our day so we both could go pick up as we are leaving town the same night. Now we have to scramble and find another reliable rental car place that can assist last minute. The lady inside did nothing beyond saying it's store wide problem and no one is doing anything about it instead of taken responsibility for her location. Also I didn't see a retail food permit posted anywhere as they are selling bottle and canned water publicly. They have signs posted everywhere on fridge for drink prices as it seems they can't make money with car rentals.

I never think about reviewing places like this but they definitely deserve one. I patronize a few…read moreEnterprise locations but this one is my favorite because the staff is communicative, flexible, and always has a great vehicle for me. I will never forget the day a rep selected a beautiful army green Jeep for me! She knew it was just what I needed for the day - I was picking up family from the airport and transporting items for an event. She made my day! Challenge: their parking lot is SMALL so you must be patient and careful. Transport: they've always taken me home, upon request, after I've returned my vehicle.

My insurance adjuster booked a rental for me after an accident. I personally called and confirmed…read morethe reservation, including pickup at my repair shop. The pickup never happened, and after multiple calls I was redirected to three different Enterprise locations before finding my car -- with no confirmation email ever sent for the original booking. I called my adjuster, and they had my booking confirmation. Suddenly, Enteprise did have my reservation. When I finally arrived at a location, I was told my reserved vehicle wasn't available. The only option offered was a downgrade to an SUV that wasn't my approved class and that I wasn't comfortable driving, despite a Tesla sitting on the lot marked "reserved" -- the same status my own confirmed reservation apparently had, and was not honored. The on-site manager was not helpful in resolving this. She kept interrupting me. I couldn't say a single word before I was hearing "can I speak. Can I speak" absolutely you can speak. Can I finish what im saying first? Mind you, THIS WAS A "MANAGER". One location callled me, explained that they always hear about problems at this enterprise and proposed solution was to send me home in a Lyft and follow up "another day," despite my active insurance claim requiring transportation immediately. This was an extremely frustrating experience involving lost reservations at three separate locations, no communication, and no accountability until I escalated repeatedly. I would not recommend relying on Enterprise for time-sensitive insurance rental needs.

Renting a vehicle at this location is awesome because all you need is cash, Drivers License and…read moreutility bill. No Major credit card needed or driving history required to rent a car here just cash in hand and the will to get from point "A" to point "B." Also if you like the car you have the option to buy or join the rent to own program Easy does it!

Formerly Ugly Ducking Rent A Car, it's cheaper than the big names like Enterprise and Hertz. The…read moreprices are comparable to Rent A Wreck, and possibly even less. (Many thanks to the wise Yelper who tipped us off to this unconventional car rental alternative, of which I was unaware until today.) Anyway, this location is the last remnant of the Ugly Duckling chain, we were told. An Ugly Duckling clock hung on the wall of the no frills office, a souvenir of days gone by. The cars are not new, are shabby, missing hubcaps, displaying painful-looking dents. My friend got one with A/C for about $20 a day. There are weekly and monthly rates that sweeten the deal even more. We got great service from Ruben. I may add a star as time goes by - this is the first day my friend has driven the UD beater, let's see if it survives the month.......

The staff at California Rentals are a class act. From start to finish I felt that they were…read moredetermined to make sure my rental would run smooth. I had called a few other companies in the Los Angeles area for a Freezer Truck, I was new with this type of rental and Miranda was the first to help with the availability of the vehicle. I have to say, the other companies I contacted (Not California Rental) left me uneasy that I may not really have a rental waiting for me, they were just a bit shady. The crew and California Rental company are on point, it didn't matter who I spoke to everyone took care me, like it was their own company. It's how I feel about by staff at Creative Indulgence, we are all here to take care of the customer to create a longer lasting relationship time and time AGAIN. Everyone was very informative and even after I rented the vehicle and had questions, they helped with every detail and solution to make it work out for us. It helped to get our very special Popsicles to their location, Frozen and ready to eat for the special event for our client. It has been so hot out, we were afraid they would not make it the normal way of getting them delivered. It should be normal to expect great service wherever you go, but it's not. So when a company like theirs makes an effort and beyond, they should be recognized and the owners or company should be proud to have a staff that truly cares. Thanks again Clifford, Christian, Miranda and we can't forget about Frank, you all are amazing. We will be back often. Thanks again for an outstanding experience with this rental.

I always recommend this place to my commercial production coordinators and PMs. I pick up here a…read morefew times a month. Good people.

Rented their Lamborghini Urus for the weekend and had an incredible experience. The owners are very…read morepersonable and made for the best experience. Will rent again

Great experience! Great service! Communication was great and prices were reasonable and well worth…read moreit! Will definitely be running them back up once I'm back visiting in LA!

Decent rates but they'll make it up in the cleaning fee. Beware, they WILL charge you a ridiculous…read more$125 cleaning fee if you don't wash/vacuum the car before returning it. They want you to return the car in the condition it came in, aka clean (ish). The car wasn't even as clean as the cars I've rented from other rental companies. Avis/Budget claims the cleaning fee is because the car is "excessively dirty" when it's just in a standard condition consistent with normal use. No dirt caked into the floor, no trash left in the car, no stains. Nothing that would require cleaning beyond the routine cleaning done between rentals. Tldr: wash/vacuum the car before you return or you WILL be charged a cleaning fee for not returning the car in the condition it came in.

Heed the advice of other reviewers and do not rent from this location. While it may be cheaper than…read morerenting at LAX, the customer service is poor, with little warmth and repeated attempts to add unnecessary charges. At drop-off, I was told the car was dirty and would require a $125 cleaning fee. When I pushed back, the fee was suddenly reduced to $50. After I took photos and pointed out that the car was not excessively dirty, the charge was dropped entirely. The experience made it clear they were trying to squeeze out as much money as possible. I would not recommend renting from here.

I lost my 2018 Challenger the day after Mother's Day due to a high speed pursuit of a stolen car. I…read moredidn't expect to find another Charger or Challenger when I went to Enterprise to purchase a car. I was set on buying a Malibu, Durango or a Honda. But Giovany asked me about what I was looking for and I gave him my options with a Challenger being first on the list and a Charger being second. Gio found me a black Charger. I had a black Charger RT in 2016, bought a 2018 Challenger and now I'm back in a black Charger GT. Enterprise made my wish come true and the experience was relaxing and enjoyable. I highly recommend them.

I never thought I'd purchase a vehicle through Enterprise since they are commonly known as just the…read morecar rental company. Thankfully it was a great decision, and a wonderful experience. I had Marcelo as my sales person and I'm grateful for his humor, his empathy ensuring I left with a smile on my face, and patient. He went above and beyond and is very informative. Once I left with my new vehicle I knew I had to leave a good review. Honestly, it's nice to feel like you're not pressured to walk out with giving business if you don't want to.. but being there, I seen a couple people getting their new set of keys so was surely a relief. Thanks again!

I rented the Lamborghini Urus. The process was smooth and they were transparent with me throughout…read more Definitely will rent from this place again

This rental car is a disaster, I am not sure how they still have good reviews. I found them based…read moreon the reviews and I rented 2 vehicles from them The first one, was a old classic car, that came up to be in terrible condition, when I brought it back they intended to charge me for extra miles that was double the cost of the vehicle almost $3 mile. Afterwards I decided to cancel the booking for the second vehicle because this was a rip off and they refused to refund my deposit. Any i filed a police report for fraud will see how this will end up