We had rented a car in San Diego and then drove to Los Angeles. We used it the first day in LA but…read morereturned it as we decided to uber everywhere else. Car was okay as it got us from place to place. Clean and comfortable. Avis Service was decent and people were nice at the counter. Pick up and return was easy without any complications.

Customer service is horrible, very short answered very rude. Man didn't want to tell me his name or…read moretransfer me to a manager instead he hung up and told me to figure it out on my own. I'll never do business here - stick to enterprise !

The staff are very friendly and welcoming. I really appreciate the service provided. They made my…read morerental easy and flexible. I had issues with other 4 places I went that same day but they helped. Im supper satisfied with the rental they provided. New Hyundai beautiful and smooth. Definitely ill keep coming back to this specific location

Christal is the best. Came here a day after my accident and she was able to get me in and out in…read morefive minutes w a sweet newish tesla similar to the one I lost.

Great service!!! Very helpful! T.J. Was so awesome!!! Highly recommend!!!! It was so busy- but…read moretheir customer service was still 5-Star!

Staff is nice as hell. Im not gonna say it's just Enterprise but all car rental places, its seems…read morelike a normal thing since they probably cant keep up with the turnover, Whenever I request a vehicle online they never have the vehicle you ask for. That frustrates me over and over. Oh great for you if you have one but I hate the car I ended up with. I cant say it loud enough, Mitsubishi should stop making the Mirage. I hated this car and everything about it. Zero power, too small, not even an arm rest, no button push start. I can go on all day about this crappy car. The more I drove it the more I got mad. I could barely fit in it. Ok the deposit is $300 and that is a bit much when Hertz is $200 and also cost more for rental. Anyway let me stop, I am getting more mad thinking about that car.

The location on Venice blvd is horrible! Felt scammed and…read morelied to. I've never had issues with other car rental companies. Hertz definitely pushed electric car rental. Never again.

Negative five stars. I got booked to pick up my vehicle here at the Ritz Carlton at 1200 noon. My…read moreflight was delayed and found out the shuttle service to this place is slow. I took a Lyft to get here and showed up at the front desk at 1209. Jeff at hertz couldn't even help me because he kept saying they are closed. No vehicles, I already prepaid and they I guess are being that my flight is delayed, they don't care they a have already been paid. Didn't even help me out reroute me to lax. Didn't even know this hertz is not on the airport. I'm very disappointed. Now I'm stuck in LA and the website is telling me to restart booking. I'm stuck in the Ritz Carlton... Help?

This is a great location to rent cars from. I came to this location and was helped by David. He was…read moresuper helpful, quick, got me in and out. (I HATE waiting for rentals lol). I love that he checked to make sure the vehicle worked for me. dropping the car off was also a breeze. I recommend this location to my family and friends in the downtown LA area. Did I mention they have NICE cars?!

I've used Midway Car Rental twice and have had overall good experiences. They partner with the body…read moreshop I go to when I need work, so they always give exclusive discounts to me, which I appreciate. They're located in prime DTLA with a clean location. I also love that they pick you up from the body shop and allow you to drop the car off with the body shop. That was extremely clutch for me. My only complaint, and why I take away 2 stars, is that I informed the worker that I received 2 tickets I'd be contesting because meters were not taking my card. This is something that I've been experiencing more often. I don't know if a lot of the meters in LA are at life expectancy, lol, but they sometimes won't read your card no matter how many times you swipe. For one of the tickets, midway had already paid it and charged me the price WITH a Midway fee on top of it on the the last day I had to request to contest the ticket. I already put that day on my planner to start the contest process. They paid it at the beginning of the day before I even got the chance. And if you pay before requesting to contest, they won't refund you. So basically I just got charged a full ticket price PLUS exorbitant fee on top of it for a ticket that was going to be thrown out for a faulty meter. I could understand if I went most of the day and it's almost EOD and I didn't pay or opt to contest, but they hadn't even reached out to me. They DID reach out to me before paying the second one, and thankfully allowed me to start the contest process before charging me for the ticket and a fee on top. But since I already informed them of the tickets from the beginning, I should've been given that courtesy the first time as well to contest my ticket by my deadline before they took it upon themselves to just charge it. Either way, it is what it is. I just paid over $100 to park at a place for 15 minutes. Gotta love LA. Outside of that debacle, Midway is great!

Sixt Rental Car in downtown Los Angeles is one of the best car rental experiences I have had in…read moreyears. I have the highest elite status with Hertz and only choose Hertz, but there was no Hertz near the JW Marriott in downtown Los Angeles. I chose Sixt for the location being near LA Live. I was impressed. I was in and out fast. The car availability was top notch. The cars were also very clean and newer than Hertz. The office itself was spotless and easy to navigate, which made the whole process even smoother. The staff really helped me and I am extremely pleased with everything Sixt has to offer. I had a great experience renting with Sixt when I was in Bahrain, so I might start choosing Sixt after this amazing experience. This location completely won me over and made me rethink my loyalty.

I went in today to pick up a Nissan Sentra I booked five days ago. Our usual car was unavailable…read morefor a drive to LA for the USC-MSU football game. At the SUXT office, I'm told "sorry, sir, we don't have your car. The system makes mistakes. But we can upgrade you to an SUV" -- but not a FREE upgrade, a "discounted" upgrade that's still over twice the price of the car I'd booked. So this is either total technical ineptitude or a naked bait-and-switch. Either way, it's the worst customer service I've seen at a car rental facility, and that's saying something. So I walked out, and I won't be back.

I thought i remembered having a good experience at Hertz in downtown but the former location closed…read moreand this past weekend was an ordeal. My experience was nothing short of awful. The manager handed me the keys of an electric vehicle with 14% charge and walked away. I spent the first 2.5 hours of my day trying to locate a charging station because the 1st required a permit, the 2nd was full, the 3rd required a subscription and adapter, and the 4th was finally available but needed an app download, registration, and would take 8.5 hours to fully charge. I had plans but instead had an incredibly stressful morning just trying to find enough charge to drive to my destination. Upon calling the direct local branch Hertz line, the automated prompt directs me to a general customer service agent that says to call the local branch line, which then redirects me back to her again. The prompt for the roadside assistance department is also no help. When returning the keys and explaining the entire ordeal, the manager assures me he will file a claim and email me. I have not received a single form of communication from Hertz. I tried calling the "direct" Hertz line and have the same experience as before, this time with an extra berating from the same lady exclaiming that she has "already provided the phone number (the same one i called her with) and cannot do anything else." Truly a nightmare.

I rented a car from this location from Thrifty which is a subsidiary of Hertz and operated by the…read moresame people and at the same sales counter. I chose a Camry or similar (for high mileage and a trunk). When we get downstairs in the garage they gave me an all wheel drive SUV, with no trunk to hide Xmas presents (and no trunk pull cover) during my cross country drive and much worse gas mileage. When I turned in my monthly rental 4 days early, I dropped off the key at the desk and they said I was done unless it was wrecked. Then I check my email and instead of the monthly rate (~$850) they charged me $1600...3 x weekly rate plus 4 x daily rate, with a disclaimer that my early return violated the agreement and they charged me the lowest applicable rate. I'll never rent from Hertz or Thrift again. If the front desk had actually checked me out and told me the cost at the time of drop off, I would have driven back home and parked it for 4 days.

It was my birthday and I wanted to do something fun and exciting in LA. I decided to rent a…read moreLamborghini, I came across Driv3's instagram and booked my dream car for a day, the process was very easy, I provided all the necessary documents and deposit. I met with a gentleman named Daniel who was very informative and pleasant. The car was extremely fast !!!! Haha what a rush !! Definitely an unforgettable experience. They have a huge selection of other cars that I want to try out ! You feel like a king driving these cars, definitely worth every penny! The car was well maintained and I always felt safe, for that reason I will definitely come back again.

Very bad service . Waste of my time . Didn't accept the request . Didn't respond on time.. should…read moreclose the business!!!

Great staff. Had my reservation ready; original order for compact wasn't available but staff…read moreupgraded me with mid-size at no add'l cost. Great weekly rate & I returned vehicle with no issues or delay. Got my return trip home with Fly Away early enough & check in was a breeze. Big Thanks to Budget/Avis Rental! Great trip to Cali!

If I could give a zero, I would look out for a scam from budget and Avis that they send you a bill…read morefor damages that were not there when you dropped it off. They released me from the car we looked it over no damage and now I get a bill for $175 now what!!!???? Find a different company to rent from!!

If you're planning to rent a vehicle this is the place to go! Jose M. is very friendly and has…read moregreat customer service skills. Jose will try to work with you to deliver the best car renting experience you've had. He's extremely professional and he goes above and beyond by working with you on multiple car options. I'll be going back to this place! It is highly recommended!

I am very happy with this facility. This has been the best rental car experience I've ever had…read more Carlos was extremely helpful, friendly, and knowledgeable. I was literally in and out within 20 minutes and have a great variety of choices of vehicles to choose from. This will be my rental car place of choice from now on. Go with confidence! Thank you Carlos!