No wait, associate was friendly and helpful. He knew what I needed before i needed it!…read moreCar was clean.

We had rented a car in San Diego and then drove to Los Angeles. We used it the first day in LA but…read morereturned it as we decided to uber everywhere else. Car was okay as it got us from place to place. Clean and comfortable. Avis Service was decent and people were nice at the counter. Pick up and return was easy without any complications.

I was so impressed by the quality of their service. Discounted upgrade to Tesla 3, kind…read morerepresentatives, almost zero waiting. After a bad experience with another rental business, it was extremely refreshing to work with the gentleman at Enterprise DTLA -- they have my highest recommendation.

start your engines....well, you can 90 minutes after you touchdown at LAX and you finally get to…read morethe rental car center, fml. ok, so getting to the enterprise was an enterprise of itself, once we got to the new rental car center...it was still not as clear where to go, how to rent, etc. i will say for not too busy , they had people directing you off the shuttles and up the elevators and in the garages. i think its kinda weird having all the rental companies in the same place, but hey, one stop shopping. i bet in a few (months, years??) its all going to make sense...good luck to those going to LA and needing a car. oh, and the cost of gas is laughable out here only to have a good guffaw over cost of parking too!

Excellent experience. I rented a Hyundai Kona and the whole process was quick and easy. The staff…read morewas friendly, professional, and very helpful. The car was clean and in great condition. Highly recommend this Enterprise location.

Very disappointing experience with Enterprise, especially at the location at 1944 S Figueroa St,…read moreLos Angeles, CA 90007. Yesterday my rental car broke down, and Enterprise told me they would provide a replacement vehicle. I specifically asked if I could pick up the replacement at any Enterprise location, and I was told yes. I went to the 1944 S Figueroa St location today because it was closer to me. They made me wait for 2 hours, only to tell me that I had to pick up the replacement at the airport location instead. This was completely different from what I was told on the phone. I spent the entire day taking Uber/taxis because my car was broken down. I even had to take a taxi home, and Enterprise did not cover my transportation expenses. The communication at this location is extremely poor. The phone staff says one thing, and when you actually arrive, the employees say something completely different. Customers are left wasting hours and money because of their mistakes. Very unprofessional customer service. I do not recommend this Enterprise location.

Super friendly employees and clean cars here! Let me start with saying that I rent very frequently…read morefrom Hertz as they are my preferred agency for cars. I have been renting from this location for the past 6 months and I couldn't be happier. They are located on the lower level of the JW Marriott in downtown LA. The employees are always very friendly and go the extra mile to provide great customer service. Everyone I have worked with here is very accommodating. I suggest joining the rewards program online and booking reservations in advice to ensure you get a car. I am a gold member and sometimes I get upgraded for free which is awesome!

Negative five stars. I got booked to pick up my vehicle here at the Ritz Carlton at 1200 noon. My…read moreflight was delayed and found out the shuttle service to this place is slow. I took a Lyft to get here and showed up at the front desk at 1209. Jeff at hertz couldn't even help me because he kept saying they are closed. No vehicles, I already prepaid and they I guess are being that my flight is delayed, they don't care they a have already been paid. Didn't even help me out reroute me to lax. Didn't even know this hertz is not on the airport. I'm very disappointed. Now I'm stuck in LA and the website is telling me to restart booking. I'm stuck in the Ritz Carlton... Help?

I was very happy with the service at Midway. This is one of the few car rental businesses downtown…read more I reserved a car about a week and a half in advance. When I arrived check-in was easy. Theodora helped me. She was very understanding, flexible with my add-ons, and very thorough with instructions. The lobby was clean, they offered water and coffee. The manager was also very nice. The car was clean and maintained. Drop off instructions were clear. Overall the experience was seamless and fast. From check-in to drive-off it was about 30 minutes. After-hours drop off took maybe fifteen minutes. I highly recommend this Midway. It's nice clean and rentals are easy to do.

I got what I needed but very disappointed with the level of professionalism. Felt like staff was…read moreannoyed and just overall sloppy with how everything was communicated. Didn't seem like there was anyone in charge, and no I don't wanna hear your personal conversations while I wait.

Eddie was awesome. He was super friendly and was very helpful. He got me into a car very fast and…read moregave me a great deal. I definitely recommend this place! Ask for Eddie!

I had a 10 day reservation with a 9am pick up. Unfortunately, my car which my brother was going to…read moreuse to drop had 2 flat tires. I have proof of everything. I called t them at around 10:10 am to let them know I'll be late. When they pulled up my account, they said that I needed to go through my credit card to make changes to my reservation because I booked it with them. They pretty much didn't tell me anything. I call my credit card who calls them and that's when I find out they have a one hour window to pick up the car and that they marked me as a no show. This was crazy to me because its paid for and I was only 10 min late on my call. If they wanted to provide great customer service they could've informed be better and make an exception for my circumstance. It was paid for, its not like they would loose anything. I went back and forth with my credit card company who kept putting me on hold to call them. According to my credit card, they said they would cancel with for a $100. Today about 2 weeks later, my credit says SIXT refuses to refund anything. Honestly, I've never heard of SIXT and this could've been a way for them to win over a new customer but I WILL NEVER rent from them and I WILL NOT let anyone from my family waste their time with them. Like I told my credit car company (who I'm pissed at too) and SIXT, I still needed a car so I didn't not want to cancel. I called around and ended going with Hertz. I paid double because this shitty company didn't want to work anything out with me. Since I went through my credit card I didn't see the reviews. Wouldn't have booked if I did.

This is the best rental car experience I've had to date. First off it's in the Westin Bonaventure…read moreHotel, which is beautiful easy to jog to or drive or take public transport. I was helped right away much better than any experience I've had with their competitors. and I was placed in a really nice air-conditioned area and then I got my vehicle 15 minutes later. It was a full tank of gas. This is my first experience ever getting a full tank of gas with a rental car typically it's on zero. The car is very cute. They're competitors a few years ago put me in a rollerskate. Competent didn't ask me a ton of questions trying to give me add-ons very straightforward. Was fast with getting a car didn't take an extra half hour with getting a car wash like their competitors. I would highly recommend this location and Hertz Brand.

Being a president's circle member of Hertz, this is the most top-notch hertz I have ever been at…read more It literally felt like a valet for a group. They called me ahead of time to make sure that that the car that I wanted, they escort you downstairs, and then they go and grab the car. The people at the front desk were incredibly kind (Albert and George), overall it was a great experience and I will be staying at this hotel instead of other marriott's for the foreseeable future.

Was referred by a friend. The whole experience was seamless and of course my Lambo was ... a Lambo…read more ;) haha At the end of the day I can go anywhere for this kind of stuff, but the way I'm treated still matters to me in business. So I'll be sticking with Driv3 from now on. Thanks.

It was my birthday and I wanted to do something fun and exciting in LA. I decided to rent a…read moreLamborghini, I came across Driv3's instagram and booked my dream car for a day, the process was very easy, I provided all the necessary documents and deposit. I met with a gentleman named Daniel who was very informative and pleasant. The car was extremely fast !!!! Haha what a rush !! Definitely an unforgettable experience. They have a huge selection of other cars that I want to try out ! You feel like a king driving these cars, definitely worth every penny! The car was well maintained and I always felt safe, for that reason I will definitely come back again.

I had a really good experience with Avis. Kathy was so friendly, professional, and welcoming. She…read moremade me feel comfortable right away and made the whole rental process easy and stress-free. It's always nice to come across someone who genuinely cares about their customers. I really appreciated her great service and would definitely rent from Avis again!

Great staff. Had my reservation ready; original order for compact wasn't available but staff…read moreupgraded me with mid-size at no add'l cost. Great weekly rate & I returned vehicle with no issues or delay. Got my return trip home with Fly Away early enough & check in was a breeze. Big Thanks to Budget/Avis Rental! Great trip to Cali!

If you're planning to rent a vehicle this is the place to go! Jose M. is very friendly and has…read moregreat customer service skills. Jose will try to work with you to deliver the best car renting experience you've had. He's extremely professional and he goes above and beyond by working with you on multiple car options. I'll be going back to this place! It is highly recommended!

I am very happy with this facility. This has been the best rental car experience I've ever had…read more Carlos was extremely helpful, friendly, and knowledgeable. I was literally in and out within 20 minutes and have a great variety of choices of vehicles to choose from. This will be my rental car place of choice from now on. Go with confidence! Thank you Carlos!