Five stars five stars five stars. From the very first phone…read morecall to drop off I've yet to meet him more efficient polite customer service that also gives you great rates Rocky, and his team are really phenomenal. When in Los Angeles, I will literally never rent anywhere else again. I will suggest to anyone I know near and far to rent from this Branch. It's rare that we get to complement a company with such certainty midway car rental, and Rocky have my business for life

My experience with Midway Car Rental was mixed. The facility was clean and nice, and the vehicle I…read morerented was clean, well-maintained, and in good condition. I also appreciated that, after I returned the vehicle, they provided transportation to a destination within 10 miles. The young lady who drove me was gracious, kind, supportive, and genuinely helpful. I am grateful for her kindness during an already difficult time. Unfortunately, my experience with Rocky, one of the representatives, was very disappointing. I rented a vehicle after being involved in a serious car accident while waiting to find out who was at fault and which insurance company would cover the rental. At the time, I believed the other driver was responsible, and I was waiting for updates from my attorneys. My biggest concern was the lack of communication regarding the insurance coverage. When Midway apparently learned that the other driver's insurance was not paying for my rental, I was not notified or made aware of the situation. Instead, they continued billing my insurance and, from my perspective, allowed the rental charges to accumulate and use up the available coverage under my policy without informing me of the change. Had someone communicated with me and explained that the other insurance company was not covering the rental, I could have reassessed my situation, discussed the circumstances with my attorneys, and considered alternative transportation. I might have realized sooner that I needed to make different arrangements, especially after learning that I was at fault for the accident. Instead, I continued renting the vehicle without having been made aware of this important information. I consider that lack of transparency disingenuous. Customers deserve timely communication about changes in insurance coverage and who is responsible for paying. I would have appreciated the opportunity to make an informed decision rather than finding out after the rental charges had continued to accumulate. Additionally, after 30 days, Rocky contacted me, and I found his approach aggressive, rude, and argumentative. He came across as though he were an insurance agent or an attorney rather than a rental car representative. When I returned the vehicle, he also offered unsolicited opinions about my insurance policy and circumstances that I felt were none of his business to discuss in that manner. I understand that rental companies have policies to enforce and payments to collect. However, there is a professional way to handle these matters. In my experience, Midway's representatives seemed overly rigid and judgmental, and I felt that they became involved in my insurance matters without providing the most important thing I needed from them: clear communication about whether my rental was still being covered and whether I should continue renting. Being involved in a serious accident is already physically, emotionally, and financially stressful. You may be dealing with injuries, pain, medical appointments, legal questions, and the difficult process of determining fault. The last thing a customer needs is to feel pressured, disrespected, or spoken to aggressively while navigating such a challenging situation. There was also an issue with my deposit. I was four days beyond the 30-day rental coverage under my insurance policy when I returned the vehicle. Midway kept my entire deposit, and I was told that I owed an additional $17. I was confused about how four additional days resulted in losing the entire deposit, particularly when the remaining amount I was told I owed was only $17. That $17 was eventually waived, which left me with questions about how the charges and deposit had been handled. To be fair, the facility was clean, the vehicle was in good condition, and the young woman who drove me to my destination was wonderful. Those were positive parts of my experience, and they deserve recognition. Overall, I am giving Midway Car Rental three stars. The quality of the facility and vehicle was good, but the communication, transparency, and customer service fell short of my expectations. If you are renting a car after an accident, I encourage you to ask detailed questions about insurance billing, coverage limits, and what happens if the other driver's insurance declines payment. I would also consider other rental companies that prioritize proactive communication, professionalism, and compassion. Customers should not have to discover after the fact that their insurance coverage has been exhausted when a simple, timely conversation could have allowed them to make other arrangements. Good customer service is not just about providing a clean car; it is also about treating people fairly, keeping them informed, and showing respect when they are going through a difficult time.

Customer service was excellent in every way. Very helpful and professional dealing with both…read morecounter agents. Highly recommend Sixt Beverly Hills.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

I had such a great experience at Enterprise! Yusuf and his staff took really great care of me from…read morestart to finish. The customer service was truly 10/10, and they also have an amazing selection of luxury cars. I highly recommend this location -- definitely come here if you're looking for a great rental experience!

The team at this store is exceptional, I've gotten to know them over the last year and they always…read moretry there best for each and every customer, thank you all! It can get super busy but just give yourself time and they will help you.

I needed a rental car after my car had a flat tire. I went to enterprise and they had nothing. I…read morewent to Black and White and they had multiple high end cars on the lot at a great price. They were friendly and I was in and out in 15 minutes. Juan Castillo was amazing and I can't recommend them enough. When I brought the car back early they credited me the extra day and offered to drive me to the dealership to pick up my car. If you need to rent a car quickly and easily, go to Black and White on Robertson and Burton Way.

Want to give a quick shout out to my bros at Black & White. Juan and Justin saved my sanity from…read morebeing bamboozled by Enterprise Rent a Crap who make my life a living hell. Long story short, my car was in the shop for repair. Along with my Tesla Insurance Car Rental coverage, I was steered to pick up a rental from Enterprise W Hollywood "MIKE" who gave me the run around AND NEVER CALLED ME BACK w rental car options and tried to cram a mini Van down my throat at the end which won't fit into my driveway. Pro Tip: If u have Rental Car Coverage, check you policy but most likely you have the choice to rent any car as u wish and from who ever, as long as you're willing to pay out of pocket for anything over your daily rental coverage rate to go thru reimbursement. Thank goodness I reached out to Justin and Juan. They were able to fix me up w an Audi and within my rental car daily allowance, so I could drive w dignity while my old car was in the shop. Everything went seamless from beginning to end with Black & White. I could not than them enough for helping me to alleviate a very stressful situation. And shout out to Alex the tech who delivered an immaculate audio to me!!!

This is a very easy rental car company to work with. They will deliver to you the car you select…read more After you return the car to the office they will drive you to where you need to go. Every single person I interacted with was friendly, cheerful, detail-oriented and very competent. Allen and Kevin, the managers, both are very nice and accommodating and reliable. On top of great service this company has a shockingly wide collection of supercars and SUVs and everything in between! I strongly recommend Beverly Hills Car Rental !

Best exotic cars in town. Service was fast and efficient with great attention to detail. Will…read morereturn the next time I need a sweet ride!

Best car rental experience! I had been in touch with Arthur for a week regarding my reservation and…read morewhen I went to the location he was the most courteous person. Amazing customer service. I highly recommend this location. Thank you!

Best Car rental service I have experienced so far . Perfect location and great front desk and…read morecustomer service

When we rented our car, we had a quite an eventful morning. We had just dropped our dog at the vet,…read moreafter vomiting throughout the early morning. We also had to be at our location at a certain time to pick up our Italian Honey Bees. Despite the stressful events, we maintained a positive outlook, and Johnny and his staff kept the positivity rolling! Johnny made our rental process seamless all while having a great spirit about him! It was just an incredible time, and I intend to work with him again just based off the excellent customer service! Thank's again Johnny, we'll be seeing you soon!

It s not the first time I had rented a car from this Budget Location and I had the same bad…read moreunacceptable experience before but the convenient location made do it again.. The middle age lady at the desk was very rude and tried to give me a 38,000 miles car to drive off. Which I asked her about a newer / lower mileage to rent. She was very short with her answers and ended up giving me a newer lower mileage car. I did returned the car ONE entire day earlier and she still charged the original dates. She should have remove a full day from the total but she didn't do it. Never Ever back to that location.

Christina from the west hollywood location single handedly restored my faith in humanity. The car…read moreshortage is an issue and an uncontrollable source of most of the negative reviews here but Christina was friendly and accommodating. We had a terrible experience with the  westwood location where we were running 40 mins late but called ahead to say we would be running late. When we arrived 40 mins after reservation,  the person there said he gave away our car, had none left, and there was nothing he could do. He had no solutions, was rude and just told us to leave. At the west hollywood location, they were in the same exact situation and just as busy but Christina was extremely polite and helpful. She said there were no cars but checked and called another location. She set us up with a car from a much larger location and even offered to have us driven (but we had a friend's car with us). She wrote the address down, gave us directions and could not have given us better service. Thank you so much

Don't be surprised if you'll get here to pick up a vehicle and wait 1-2hours just to tell you they…read moregot nothing available even after a confirmed reservation. Trash

A friend was in town in Los Angeles and I was looking for a fun experience for him. I decided to…read morerent an exotic car from them and had a great experience. They have a great selection of cars, from Mercedes and BMW to Ferrari and Rolls-Royce. Besides the top quality service, their delivery service makes everything much more convenient.

I rarely leave negative reviews, but I feel other customers should be aware of my experience…read more After submitting my reservation request, Falcon Car Rental called me and told me I was eligible to rent a Corvette C8. Based on that, I uploaded my driver's license and proof of insurance, completed the required paperwork, and paid the rental amount and then I later paid the remaining delivery fee. The company had approximately 55 days to review my documents. During that time, I was never told there was any issue with my insurance. I even called the company about three days before my reservation regarding my remaining payment, and no insurance problem was mentioned. Then, one day before my scheduled rental, I was informed that I could not rent the vehicle because I was not listed on my family's insurance policy. At that point, I had virtually no opportunity to correct the issue. The company refunded my delivery fee and about half of my rental payment but retained approximately 50% under its cancellation policy. My disappointment is not simply about the cancellation policy. My concern is that Falcon Car Rental had my documents for nearly two months, told me I was eligible, and waited until the day before my rental to notify me of an eligibility issue that prevented the rental from happening. If you're renting from this company, I recommend confirming every insurance requirement in writing as early as possible rather than assuming your documents have already been reviewed.