Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

As others have noted, this is probably one of the smoothest rental experiences I've had while…read moretravelling. The shuttles to and from the airport were smooth and not too crowded. I used the self-serve kiosk and while the interface was dated, it wasn't too difficult to navigate through the different options. Through they didn't have the compact SUV that I originally requested, the standard SUV options were pretty good and had all the safety features. I was pleased with how clean the interior was as well. Returning the car was also relatively easy and I didn't experience unexpected fees. I got my electronic receipt quickly and was able to board a shuttle right away. Due to how quick this process was compared to previous experiences at other companies, I surprisingly got to the airport with plenty of time to spare before my flight.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

I recently visited the new LAX Rental Car Terminal to exchange a vehicle I initially received from…read morethe Woodland Hills location. My vehicle is currently in the shop, so this rental was intended to be a comparable loaner. I chose the LAX location specifically because of its size, assuming they would have better inventory options. Unfortunately, that was not the case. After returning my vehicle, I waited at the customer service desk for two hours. The process was extremely slow, and the overall attitude felt nonchalant and unresponsive, and no rush and do not care. After all that time, I was ultimately given a downgraded vehicle, which completely defeated the purpose of coming to a larger location. I also attempted to contact Enterprise during and after this experience, but there appears to be no effective system in place to resolve customer concerns. Every representative I spoke with deferred responsibility, promising escalation and follow-up "within a few days." It has now been several days with no response whatsoever. There was no acknowledgment of the excessive wait time, no effort to accommodate the situation, and no meaningful attempt to resolve the issue. Here take this car this is what we have. I ended up going to Avis Rent A Car, where, as a Preferred Club member, I received significantly better service and immediate assistance. To be fair, the new LAX facility itself is very clean, modern, and well-designed. However, the customer service and communication structure do not match the quality of the building. Enterprise needs to do better particularly with communication, accountability, and timely resolution of customer issues. Response to Jean that was done no results after 4 days, no results just overall a negative experience. Simply responded contact Woodland Hills . Sent support a complaint online just as suggested no better!

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

On balance and having been an Emerald Club member for 35 years, I'd say National is the best among…read morethe big 3. Easy to rent, easy to return and competitive rates

The new rental car center at LAX is terrible. Whoever designed it was not at all considering…read morecustomer comfort or experience. While I understand National likely didn't have full control over this, it should have fought for a better experience for its customers. The old National rental car facility here was amazing. National has also got the worst spot in the whole facility, furthest walk as far as I can tell (Avis looks the best positioned). But one thing that is totally a National choice is how the National shuttle buses do drop offs first and then pick ups way down the sidewalk adding another bundle of walking for folks with luggages who already had to trudge through the huge center. Today I waited over ten minutes for a shuttle for pickup at the rental car facility, and one empty shuttle bus drove by a massive line of people. Never ever had this issue before with LAX -- there was always a row of buses waiting in the past. This is so unacceptable when we all have flights to catch.

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

This review is not about Sixt's rental services, but about one of their employees, Marc Randolph,…read moreand the conduct Sixt appears willing to tolerate. On 10/2/2023 in Gardena, Marc Randolph made an improper left turn in front of oncoming traffic when he did not have the right of way, resulting in a serious collision. My 11‑year‑old son died from his injuries. Our 9‑year‑old daughter, who was also in the car, had to be extricated from the vehicle and sustained two broken bones in her left wrist. Marc has since been charged and found guilty in connection with this incident. Let's also not forget that Marc and his mother committed fraud by collecting donations on an unauthorized Go Fund Me account that was created by Marc's mother, in which she named Marc the beneficiary. Exploiting my son and his tragedy that was caused by Marc and then lied about what the funds would be used for and kept the money donated for themselves. I still never received an answer on where the money was used. What is especially alarming is that, despite this history of reckless driving and the devastating consequences of his actions, Sixt continues to employ him and allow him to drive their vehicles as a representative of their company. In addition, Sixt has refused to cooperate with child support services by verifying Marc's employment status, which appears to be necessary for him to be properly served with child support papers. This behavior reflects, in my view, a troubling lack of accountability and responsibility on the part of both the employee and the company.

Based on the low reviews of this place, we were a little nervous about our rental car process…read more Fortunately, we had a somewhat seamless process of picking up the car, and dropping off was super easy. Obviously, it depends on the time of your arrival, as you may deal with a couple of parties ahead of you, or super long lines that could take a while. The first vehicle we had was, unfortunately, not processed and marked in having a pre-paid reservation; even though we had to make a repeat of the process when we got to the exit gate, we were able to get another vehicle that we actually preferred - it all worked out in the end! Service was pretty friendly and efficient! They do have a shuttle that runs every 15 minutes or so from and to LAX, which is extremely convenient. Definitely can recommend this rental spot if you're in the area! +great customer service +shuttle to and from LAX +decent selection of vehicles

A decade later, new location at the LAX rental car center... They have 24 shiny new desks, and…read moreonly two people working them. There are over a dozen people waiting in a very slow line. The staff is friendly, and doing their best. But the management still sucks.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue and brushed me off. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

This is a no-frills operation. The staff said the shuttle runs every 30 minutes, but on the ride…read morefrom LAX to the location some other travelers said they waited almost an hour. I waited about 10 minutes. Once at the location, the line moved fairly quickly to get to the counter. I must have arrived at an off-peak time, the line was short. The cars are located in a large warehouse, so they are out of the sun and are not baking hot. They have you fill out a damage form to show any existing issues with the vehicle and then hand it to the attendant on the way out of the lot. I made sure to be very detailed in my walk through, just to be safe. Returning to the lot is simple, just pull in on the same road the shuttle came in on. The lot attendant will take the keys and finish up the transaction. The shuttle back to the airport picks you up from a canopy by that driveway. Overall, it went well. Just make sure to give a little extra time for transportation to and from the airport.

I have rented from Fox at LAX for years, but it's been a minute since my last visit. Reserved a car…read morefor 1/22/26 and arrived to find a mile-long line being served by TWO agents. But Fox now offers a skip-the-line option for $49 per rental. That would have doubled my total charges, so I sucked it up and waited. I will not be back; Sixt and Payless don't treat me like this. Since you're reading this, do us all a favor: when it's your turn at the counter, 1) have your license and credit card ready; 2) NO you don't want insurance -- it's a ripoff and your own carrier will cover it; 3) NO you don't want to pre-pay for fuel and "bring it back empty" -- it's a ripoff and there's plenty of cheap gas within 10 miles of LAX; 4) NO you don't want an upgrade; 5) NO you don't need a Toll Pass. Well, maybe you do, but it's gonna be a ripoff. That's it: we're all waiting behind you, so step up, pay, take your keys, get out. Fox does not employ enough agents for every driver to have an in depth discussion about rental options. Stick to the script, hit the road.

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

My mans Joshua Young and Georgi Angelov are solid individuals. They gave me the best deal and were…read more professional. Both of them made the process of renting a car very easy. I will be renting cars from this location from now on.

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.