The employees here are super chill and friendly! When I needed to buy my husband shoes for his…read morebirthday, the workers gladly helped me through my predicament and talked colors with me! When it didn't fit, they easily exchanged it with our receipt and were able to help us find the pair that fit!! I would 11/10 recommend this store !

We came into the store and was greeted by Sierra. Nice guy, friendly and helpful! Saved us a lot of…read moretime going around the store looking for things. He was patient and took his time with us! Awesome experience.

Usually I love shopping at boot barn but today was definitely an exception. Customer service was…read moreawful, specifically a silver hair employee named Sally Joe. While we were shopping she took the clothes right out of my spouses hands to 'put the clothes up front for us' then didn't make contact with us the rest of our shopping. Incredibly rude taking clothes right out of our hand without even asking. She acted like she was expecting us to steal and we paid over $400 for all our merchandise. Will problably not go back if she is working. All the other employees were pleasant and respectful, seems like she's the only 'bad egg'.

I went around 3PM. I was on a mission to get my first cowboy boots. The service was exceptional. I…read moreneeded help figuring out the best fit and they went to the greatest lengths to help me. I tried six different boots and finally found the perfect pair for me. The Store has a great selection so you have a high chance of finding the right pair. The prices are also good.

I needed a new card and lots of information. Addyson was super helpful in get my new card and…read morechecking me out Thanks store #1253

Convenience…read more Not enough staff... not sure what's that about. Can't find any help. It's ok.

I'm happy we have a lulu store in Spokane. While I believe in cheaper pricing, you cannot go wrong…read morewith their quality. The things I have bought here have lasted me years. I'll buy probably one thing per year because it is really outrageously expensive. I will probably have a completed outfit by next year. The jackets and the sports bras I own are really great. The material is superb and the hold is great. I appreciate that the staff is attentive and knows the product. I also love the shopping bags you leave with. I've used mine as a lunch bag for forever. Lastly, the amount of involvement that this store has with the community is awesome. The yoga summer series. The teaming up with local athletic shops and stuff is definitely appreciated.

Went in the day before Christmas Eve and it was busy as you would expect. I don't expect anywhere…read moreto be very quick around here but I was in a pretty long line and I was in and out super quick. Kudos to those on the register today that kept things moving. They also did a good job of restocking the clothing so the place didn't look picked over. Parking sucks downtown so be prepared.

This is the CUTEST second hand store in downtown Spokane…read more It FEELS like a nice boutique unlike many other second hand stores - the store is organized, clean, well presented, and all the clothing is tagged with hand written tags. The clothing quality is great and the prices feel like you are also getting a steal. Love to support small second hand businesses :) They have a loyalty program too. Final sale for everything.

Great finds, great prices, great atmosphere! Love how open the store is, it feels very welcoming :)read more

Customer Service and Selection are both of a five star caliber!…read more So I had about an hour before needing to be at work, in desperate need of a pastel colored dress for a wedding in Mexico, a trip that I was leaving for the following morning. I waited until the last minute and cruised down to the mall to try my luck. I'm not a shopper and do not enjoy the process, but I can usually find something at Urban albeit the ridiculous prices. I stumbled into Francesca's before heading there and saw a purple floral dress that might have worked, and I thought it read 60% off. I misread the ad and it was actually buy one get one 60% off. Anyhow, this super nice lady clarified the deal for me and I wasn't too polite and scoffed, saying I'd head to Urban and try my luck there. Not proud of my attitude. Urban had nothing. I did two full laps and couldn't find anything even close. So in a desperate, final attempt to find something super last minute I walked back to Francesca's and was still greeted with warmth and kindness from Hannah, an exemplary employee of the store. I chose the purple dress which I would probably never wear again but was right for the occasion, priced at about $50 which was reasonable for the quality and market of such items. As I was about to try on something I knew I would only wear once, Hannah politely commented that she thought she may have found something, as I had kind of given her the rundown of what I needed the first time. And let me tell you, it was perfect. A powder blue dress that was elegant yet beachy, perfect for not just this occasion, but for summer brunches, rooftop parties, fancier gatherings and cocktail parties. I'm always trying to size up for some reason but she encouraged a small was the right fit for me and I tried it on and loved it! I had awkward black socks on and my work shoes and my legs were hairy so it was hard to imagine the whole look, but Hannah went above and beyond asking the style of shoe I was wearing and found an exact replica for me to pair with my dress in store to get the full look, it was perfect. And even after I was a bit short with her at first, she still showed me so much kindness, attention and literally made my last minute miracle come to life. She personally checked me out at the register and walked around the counter to hand me my perfect dress and give me a super warm hug, which was the highlight of my day. What a woman. I highly recommend this posh little boutique first for their excellent staff and customer service and second for the adorable pieces in store. Having someone listen to your needs and help you with such attention to detail is truly a gift. Hannah! Thank you so much again girl, you freaking rock. The wedding was perfect and I felt like an island princess. All my love, Terra

Excellent customer service. Lemy was the associate that assisted me in finding a dress for my so…read moresons wedding. She knew her inventory and found several gowns for me to try on. First one worked perfectly. I'm telling you she was great. This girl knew her stuff. Thank you so much for helping me I do appreciate you Lemy. Oh yes the value was outstanding also!

Budget: 1400.00 no lie. What you get? 3 pairs of orthotic…read moreinserts Bastards hurt like hell when you start wearing them so follow the break-in instructions. I wear the orthotics and the heal pain is gone, I walk without them and I'm dying again. Are they worth 1400? I would have started steroid injections into my foot without the addition of these orthotics so I would rather shell out the money for a less invasive tool for treating plantar fasciitis

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

Great store that always has friendly service. I can buy online and bring my returns here with no…read morehassle. The store itself is usually stocked well with all sizes and really represents a fashionable plus size women

I am a plus sizer. I like to wear cute clothes made for me, which is why I adore this store. They…read morehave the cutest clothes and they fit well. They are a little spendy if you don't find a good sale but for the most part, they always have a sale going on. I like to order online and get my items shipped to the store. I am able to try them on there and if they don't fit, the return/exchange process is easy peasy! I had to exchange about 4 pairs of leggings for a smaller size and it was no trouble at all. The ladies who work there are super friendly and always helpful. I've not had a bad experience here yet. The store is a little cramped and the layout is kinda weird but they have a lot of great stuff!!