The location is good, but it doesn't feel like the prices are "outlet" or match the bargain vibe of…read morethe store. Lots of staff responses like "Um...pretty sure we don't carry that product. Or if we do, I just haven't seen it yet." "We might have those. Maybe check in that part of the store." (waves to corner) Then there was, "Yeah, you can totally return this by mail. Just send it back with the packaging." (Sent it back, followed up by phone, was told they refuse returns by mail, having the mail carrier 'return to sender' instead. But the pkg never came to me. Hhmmmm... No refund, no item returned to me. Ghosts have it, I guess?) It's not the staff's fault they aren't trained very well; that's a HQ decision. Just manage your expectations if you go.

It's not the biggest Nike Outlet and I can't say I saw any deals that were so great I couldn't pass…read morethem up. They had some of the shoes I typically run in but the price wasn't better than I could find elsewhere, so I wasn't compelled to buy them. Someone did welcome me soon after I opened the door and entered, which I know is an expectation... but no one paid attention to me at any other point in my time there. Fortunately, I didn't need them to.

Incredibly insightful. Jonas is the one that helped me out, really knowledgeable dude. He deserves…read morea raise. Left that place knowing exactly what shoes I need.

Came here looking for Goodr sunglasses and they have a full selection. They also have a good amount…read moreof chews and gels for running. Excellent customer service. I was greeted when I got in. Great selection of running gear including Garmin watches and obviously shoes!

The second me and my buddy walked in on my birthday to the location at the NORTHPOINTE PLAZA, 9704…read moreN Newport Hwy, Spokane, WA 99218, the store manager named Heidi told us to leave literally the second we walked in so we asked if it was because we had frappuccinos from Starbucks as a joke she just kept saying "Get the f*** out of here" over and over probably about 10-12 times while im trying to ask "what is the problem" "why is she cussing at us and telling us we need to leave" she then tells us that " if we don't get the f*** out of here either the ambulance or police will remove us if we stay and she has to use her gun to make her point". And at this point we decided to leave. After she gave us no reason for why we could stay. And then when we call back and complain the next manager tells me her name and then tells me that it's private property and that they can do whatever they want once I tell him this story and then act like he didn't know her name when I asked for it again. So we decided to sit in the parking lot a little longer to figure out what we're going to do about this and had to go about talking to her and get us to go in there and look for shoes cuz they got a good deals and we just wanted a pair of shoes. About 30 minutes later after her customer that was in there and leaves she comes out locks the doors and goes to her car parked 3 cars from us and get in the car and no lie on everything I love she pulls out a meth pipe and starts smoking whatever is in that pipe. And not only did she pull out a pipe she pulls out a foil and a straw to her mouth she lights up whatever's on the foil. So needs to say she has a drug problem so maybe that's her problem because we never been a problem in any store and personal don't know anything about drugs other than the worst and that explains her behavior. She needed a fix and couldn't be bothered with another customer till afterwards.

I have always loved this Place but this year when I went to go get school shoes teresa the store…read moreManager was extremely rude and uninviting we were simply looking at the crocs and trying to put them back the best as I could as the store was already a mess and shoes were not in the right place. Then Teresa comes over and starts being extremely rude about the way I was putting the shoes back and I apologized and then tried to go back to my shopping. Then she went on saying how we can put them back in the right spot. So I gathered my stuff and left because I was not doing anything to bother anybody or her then I went back in and asked for her name and she said she calling security because I was being disruptive. This lady should not be in customer service this is not her place to be and I will never be back

Great shoes for people that work hard. The owner was very knowledgeable about what your feet need.read more

TOP NOTCH customer service, great prices. The owner bent over backwards to help us. This kind of…read moreservice just doesn't happen anymore, and we will DEFINITELY be back! Thank you!

Everything is great about Rizzuto's! The staff is knowledgeable and extremely helpful. They have a…read moregreat selection of shoes. I've been shopping at this store for well over 25 years. Having extra~wide feet used to make shoe shopping a total nightmare for me!! Not anymore, I just go to Rizzuto's, and usually get at least one pair of shoes. I especially Love to check out the sale/clearance racks each time!"

Outstanding customer service! Following my PT's advice, I…read morewent to Rizzuto's to find a certain type of shoe that would work with my orthotics and give me the support I needed when working (retail job- on my feet for 8 hrs per day). Carmela was very helpful and got me fitted with a pair of shoes that were supposed to do the trick. I tried said shoes for two weeks, coming back a couple of times to have a few little tweaks. Unfortunately the shoes hurt my legs and feet so badly that I knew I could no longer wear them. I went back in to see Carmela. What could be done? I'd spent a lot of money on shoes that I could not wear. Carmela made it right, and now I have shoes that are comfortable and I am happy to wear to work!!

Wowza! I must say their customer service is amazing. My…read morehusband and son have Red Wing Heritage boots and swear by them. Now, since I live in south San Diego, CA- the nearest Red Wing doesn't have the amazing selection complete to this location. So, we stopped by here on our way to the airport to head back home. Remember, due to COVID19- this location (from my visit June 13th)- is practicing social distancing. About 4 people are allowed in this store at a time. I picked the women's Iron Rangers in black. Sunny was the one helping me. Although there were only sizes 8 and 9s available in brown- I figured let me place an order ($10 delivery fee via UPS) to get shipped to my house. At that visit- I felt the 8s were too tight. So, I went ahead and ordered the 8.5s. I had a few questions for Sunny- since Red Wings are a pricey (but, we'll worth every cent) purchase. Since the Iron Rangers are stitched bottom- the product can be resoled for $100!! Heck yeah! Free laces- CHECK! Boot shining- CHECK!! But, Sunny mentioned if the size 8.5s didn't fit- I would have to ship them back to Spokane- to get the correct size. And I would have to pay for the shipping. A week later, I did receive the 8.5s- and they were too big. So, I called the store back & spoke with Kathy (store manager). She made note to have the size 8s sent out upon receiving my 8.5s. Keep in mind- shipping comes from Minnesota. I called Kathy back the following week to inquire about my order and she said within a week. However, I got my size 8s the next day. I specify wanted these boots for riding my Harley. And I'm in love with them. Kathy called me a few days later to check on my shipment. How great is that?! She even mentioned- if my nearest local doesn't have a style shoe I'm interested in- they can actually order it to that store- that way I can try it out! Now I know!

We were so impressed with the customer service we received today. Kathy was very knowledgeable and…read moretook the time to explain different boots and recommendations. We have been to other locations in the past and nobody has come close to comparing to the exceptional service we received today. If you're considering visiting this store I highly recommend asking for and working with Kathy!

Remy is awesome! My sister and I were in today and she was so patient and informative. I have an…read moreawful ankle ( 2 metal plates and 15 screws and pins) and it took awhile. Never once did she show impatience and was all about finding a shoe that would work for me. I'm from out of town so I've never been into the store and was very impressed.

I love coming in to this fleet feet! Kari always helps me pick the best shoes for what I need and…read moreis so kind through the whole process! This a great store with a very nice staff.

I visited the North division store in Spokane WA this afternoon..There was only one employee…read moreworking no other customers.i wasn't acknowledged.Another employee did come in..They both just stood talking .I must have walked around for 10 mins..Only one other customer came in .I never was acknowledged so I just left.. Frustrated for sure..Will try your Spokane Valley location next...They just lost a sale.was planning on buying a couple pairs of shoes..

Never again!! My Christmas Sketchers are disintegrating daily. I started wearing them in…read moreoccasionally in April. The heels have broken down and the fabric is totally separating and tearing apart. The Spokane Valley store employee said they are only designed to last 3 months!!! No returns, store credit or discount. Great business model, like I said they have lost this customer for life. The shoes are pretty. Pretty much garbage.

I mean it's the only REI in like 200 miles in any direction, so obviously it's 5 stars…read more In addition to that, this is a pretty decent sized REI store with a pretty good selection. The staff is all friendly and helpful and will be able to direct you where you're going. The layout is a little wonky, I don't know if it's because of the overall size of the store, or just that it's laid out poorly. But once you get your bearings you'll be able to figure it out. The parking lot is also awkward to get in and out of, and also awkwardly located in relation to the main entrance. But any REI is a good REI and I'm glad this place is here.

Do your research and snipe in here for that something special. The vast majority of this stuff is…read moreunnecessary, over-engineered, outdoor recreation thirst traps for weekend warriors but of course for the dedicated adventurer there are some vital items I'm sure. Prices are off the rails. Park passes are sold here including National Forest day parking passes. Just get em' at checkout. Speaking of checkout, brace yourself for a long wait during busy times including over lunch hour. Employees can be knowledgeable or downright confused but are at least mostly friendly. I'd suggest RambleRaven first, or go online, but come here for well-researched certain somethings that you may have to return.