We recently had a service call from Todd at Olympia Fireplace & Spa, and I wanted to recognize the…read moreoutstanding service we received. To be completely honest, our experience with the sales department was disappointing and did not meet our expectations. However, the service department has been exactly the opposite. Todd was professional, knowledgeable, courteous, and took the time to answer all of our questions. He arrived on time, thoroughly diagnosed the issue, explained what he was doing, and made sure everything was working properly before he left. It's refreshing to work with someone who clearly takes pride in doing the job right. While our purchasing experience left us with concerns, the exceptional service we've received afterward has restored much of our confidence in the company. Todd represents Olympia Fireplace & Spa extremely well, and the service department deserves recognition for the quality of customer care they provide. Thank you, Todd, for your professionalism and excellent work. We truly appreciate it.

We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

called to have pellet stove repaired. I told them the problem, bad auger motor. tech came out,…read morespent an hour. confirmed the bad auger motor which he brought a replacement for. installed and confirmed proper functioning of the stove. tech provided bill for $612.97. it listed $350 service fee and $216.00 for the auger motor. I spoke with Darrel , owner. I told him I would pay the billed price for the auger motor which retails for $89.99. they need a profit margin which I understand. But they said nothing about a $350 service fee. Darrel states the customer should have asked.... first he offers a $100 discount then offers 50% discount to $315 and tells me do business elsewhere. I bought this stove from this business and have had them do all the service for over 30 years. NEVER AGAIN. Dishonest business/people.

Great service, honest people, personable and highly skilled. We were considering replacing our 20+…read moreyear old gas fireplace because of some malfunctions and difficulty finding parts. Larry looked at the unit, located the problem, procured the parts and his tech fixed the fireplace for around $400. It saved me lots of money for a replacement and kept another hunk of metal out of the landfill. Highly recommended, will do business with them in the future. Thank you Larry and crew!

Outstanding company--I have used them twice to replace my roof in my 46-year old home. They have…read moreexcellent employees who work fast, are very friendly and clean up after themselves. Couldn't be happier

WeatherGuard Roofing installed a roof on our large horse barn in 2016 and provided us with a…read more10-year workmanship warranty. Despite paying over $54,000 for the roof, it began leaking within the first month. Over the next 9 years, we contacted them repeatedly for repairs. The leaks never stopped. They later tried to claim the warranty was only five years, despite us having written documentation of the 10-year warranty. When we met with the owner in 2025, he blamed the leaks on the building itself, saying it wasn't possible to properly roof a pole barn--yet somehow still sold us the job in the first place. We hired an independent roofing inspector who performed a controlled water test, and the roof leaked within hours. He confirmed there is no realistic way to repair this roof because it was improperly installed as a second-layer overlay. We now have no choice but to completely replace the roof at our own expense. In our opinion, this company does not stand by its work, and we feel misled by both the workmanship and the warranty process. We strongly urge anyone considering this company to proceed with caution and consult with an independent roofing expert before signing a contract.

Friendly, professional, and efficient! We will be utilizing their service again!…read more I appreciate businesses that send you reminders!

I scheduled One Chimney Services through Yelp, and they sent me a quote, which I accepted. We set a…read moredate via email, and I called to confirm the appointment a week before the scheduled date. They said they would be there between 1 and 4 pm. I called them just before 4 pm, and they said I wasn't on his schedule, and they don't service our area. Okay, back to square one, very frustrating.

I stopped in without an appointment on Friday late in the afternoon. Everyone was so friendly…read more Like a little family. They were able to exchange my Halon fire extinguisher for a new one so I didn't have to wait for a week to get my old one recertified. They were all so nice. A really nice experience for a late Friday afternoon. Thanks

So far the Tumwater AmeriSafe people have followed through with everything especially with the…read moreannual extinguisher inspection. A previous company also based in Tumwater had no plan what so ever and they even lost a large long time customer.

They tried to take advantage of an elderly friend. They told her that the heater was broke and she…read morewouldn't have heat, pressuring her into unnecessary "repairs". They left her heater torn apart UNUSABLE!

This is a great smaller business who treat you right. I bought a new heat pump and split duct over…read moretwo years ago and just recently had serviced. They are friendly and hard working. They are respectful and communicate well. The negative reviews do not make any sense. They don't even seem to be in the same service area. If you want that friendly and reliable service choose this company.

Prior to engaging the services of Northwest Hearth and Home, we shopped at other locally owned…read morehearth design companies, but NWH&H exuded a friendliness and confidence that welcomed us in. Lauren, obviously an expert, was our design consultant. She listened to our dream design, including the Mendota fireplace we lived, and helped us build an order that met all of our design and color expectations. Lauren asked great clarifying questions and led us carefully through color and texture choices matching our decor. We were given a detailed estimate, timeline for delivery and subsequent tear down and build, all the way through to completion. Their prices were competitive with all other locally owned shops, and we even benefited from a Mendota sale offered during our purchase! The buildout was quickly done, with tidiness and excellence, followed by, Zely with the finish work. All the employees of Northwest Hearth and Home are delightful, hard-working, with attention to detail . it was a quality job completed with quality products and we love the result! We would recommend them time and again .

First, I'm very surprised at all the negative reviews considering my experience. I was looking…read morespecifically for a Hearthstone wood burning stove so I came in and browsed all of their floor models and talked to two different reps where inviting and professional. We landed on the perfect model and scheduled an installation. Lauren was great in communicating delivery times and ensuring that I had enough time to finish building my custom hearth pad. What stands out as exceptional to me is the installation team, they were thorough and complete perfectionists. I had built my own slate hearth pad in a corner and the installation team found a way to get the stove and pipe EXACTLY positioned dead-center on the pad, with a flue arrangement that had a small angled segment to get the ceiling penetration equidistant from both walls and perfectly square. The feet of the stove were also positioned in perfect alignment with the slates on the pad. Exceptional work. It looks like the house was designed around the wood stove. These days I'm usually disappointed in the quality of work that I don't do myself, so to see such thorough attention to detail was incredibly refreshing. My installation was in 2021, and I just wanted to show my support for one of the few companies in Oly I've found that does really great work. Thank you!

Last Friday, I woke to my house being 63 degrees. I had to leave for a while but returned around…read more3:30 pm and realized my furnace wasn't working. I called a number of places and two agreed to come Saturday morning to diagnose the problem. One was Pacific Air for $250. The other was $285. I was disappointed that I would have to wait until Saturday as temps at night at that time were in the 30s. Pacific Air then called me back and said they would send someone Friday night. Eric showed up around 7:30 pm, diagnosed the problem and was able to restore heat in the meantime, although not ideally as the fan would need to run 100% of the time but he informed me of that. It took a few days to get the part in but Eric returned today and got everything 100% back. I really appreciated that they heard me about being in a freezing house and getting someone out late on a Friday night. It cost a fortune but I suspect anyone else would also charge exorbitant prices based on the other company being $35 more expensive just for the diagnosis. I hope I never need them again but if I need someone, I would call them.

This business is freakin amazing!!…read more I've never had to deal with a leaking hot water tank. What a mess they can make. Randy came out to take a look at it the same day I called. He was super nice, on time, and wore his mask the whole entire time. This is when amazing stuff started to happen....Phil showed up!!! What a great guy and is very knowledgeable about his hot water tanks, heat pumps, and furnaces. I totally was in awe of him. This company is very lucky to have him. Then there is the office staff....very helpful, always answered the phone, and always called to let me know Phil was on his way! Thank you guys for making my experience great.