Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!

Outstanding work. Great communication, honest, and fair pricing. Will absolutely call for our next…read morejob.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

I spoke with Don B. about getting my heat pump serviced and he was knowledgeable and very helpful…read moreand put my mind at ease because i was thinking the worst and he made it easy for me to deal with. The price was a lot less than i was expecting, thank you! I would recommend Don B. anytime!

We hired AmeriCool to install the HVAC system in our new build in 2022-23. When placing the heat…read morepump, they opted for convenience instead of paying attention to the design of the home. Whereas the plans called for a unit which exhausted upward, they opted to install a unit which exhausted out the side -- and pointed that right at our front door/porch and directly across several thousand dollars worth of landscaping that had already been installed (unit placement was one of the last install items). Flash forward to winter. Though the weather was typical PNW -- rainy but above freezing -- the heat pump's frigid exhaust created an ever-thickening layer of ice on the concrete porch and steps just outside the front door and along the paver walkway leading to the driveway. Also, the exhaust desiccated several of our plants. We contacted the manufacturer who stated we could build a 4' high cedar slat fence 2' in front of the unit to redirect the exhaust, but this ultimately failed because the unit was tucked into a corner nook between the garage and home. The redirected exhaust built up an ice sheet under the unit and 10' up the adjacent gutter until the ice pushed the unit over on its side. Americool's response: "It happens and you're not under warranty." We worked with another company on a solution which we ultimately performed ourselves -- a wind baffle coupled with gapping the fence slats, a tray under the unit with underground piping to our storm drain, installation of an outlet and placing a plug-in deicing rod in the tray to keep the condensate drainage liquid so it can drain away. On a new build! They could have located the unit anywhere! Or better yet just installed the upward-exhausting unit called for in the plans. Just avoid these fools.

Fast service! Elliot came out and spent a few hours…read morediagnosing the issue. He fully explained everything that was wrong and how to remedy the situation. Easily the best plumber in the area. Very knowledgeable and efficient.

Absolutely horrible experience. Communication was virtually nonexistent, and they repeatedly failed…read moreto keep appointments or provide reliable updates. In more than 40 years of homeownership, this was by far the worst experience I have ever had with a plumber. After being without hot water for more than a week, they finally showed up, but the prolonged delay, lack of professionalism, and complete disregard for my time were unacceptable. I would not recommend this company for any plumbing work, regardless of how minor the job may be. They deserve negative 5 stars.

After finding a incomplete and dangerous installation done by a competitor, Capital came to our…read morerescue and we have been using them for years now. They installed and take care of our duel zone heat pump system, recently replaced our old hot water heater, service our fireplace, and have done some electrical work. Although we have come to expect the service team members to be highly professional and personable, Last year's annual service tech Gabe and more recently this year's tech Christian, both exceeded our expectations. It seems so rare to find individuals who really love what they, bring gentle humor, can involve you in the process without talking over your head or down to you, and investigate further when something catches their eye, even in a 120 degree attic. It's seems like the concept of being a Craftsman... has been reduced these days to expensive custom tradesmen like wood workers, etc. But I know a business where they still exist and are available everyday... and that of course has been Capital Heating, Cooling, Plumbing & Electric.

We moved to Lacey last year. I noticed that Capital had completed most of the service work on our…read moreunit. I scheduled an appointment. Their tech showed up on time and checked out both the heater and AC unit. He said, that everything looked good and I the 273.40 service charge. Approximately, a week later the AC quit working. Being, so close to the service call I called Capital because I felt it could be do to something tied to the service. They were able to have the same tech come in a timely manner. The AC unit had a blown 20.00 fuse. I was then charged 232.00. My concern, that as a business if you want to retain customers is that you look at the time frame and the situation. I felt taken advantage of and would not recommend Capital Heating and Cooling to anyone in the future.

Can't said enough about this compan, they are AWESOM. Quentin was on time, walk me thru the process…read morehe was performing and advice on what to look for before issues arise. Prices was great also. KUDOS!!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

Frankie has maintained my system for 1.5 years and is always thorough, clean and polite. I am very…read morehappy with the service i receive.

Great job. Will use service again. I don't have anything else to say. To many characters.read more

***UPDATED with photos of the terrible install**…read more DO NOT CONDUCT BUSINESS WITH THIS COMPANY. When I first had my AC installed, I provided this business with a better review. That was BEFORE I realized how unprofessional and untimely they are. After their installation, I immediately noticed there were problems with my AC. To give you an idea, they installed it one day and were back two or so days later to figure out what was wrong. The issues included copper coil freezing, bathroom ceiling leaking water from the attic, and the house not cooling. They came out a few times to check the coolant levels were correct and if the thermostat was working right. They blamed it on the existing wiring of the heat and the thermostat. I found that interesting since my home was purchased as new construction in 2019. They said the builder did the wiring "all wrong" and that is why the install was bad. They completed the install July 15th, 2020, however, since then, I am still seeing the same problems. I constantly reached out to them for scheduling, and they keep telling me they will fix my issues. I spent thousands of dollars for this brand-new AC that I am barely able to use. I should not have this issue with just getting scheduled for them to repair the unit. Carl (the owner) said he ordered me a brand-new unit, thermostat, and even said he would fix my bathroom ceiling once the unit was replaced. This was MONTHS ago. I have been diligent of reaching out via phone calls or text to see when technicians can come out. I have had no luck. Carl always tells me, "I'm trying to get you in early next week..." or "I'll have someone out tomorrow..." those days pass and no one comes. I reached out in the months of Aug, Sept, and Oct 2021 and then stopped due to their employees catching COVID. I thought, "hey, they should focus on recovery and since it is about to be fall and winter I will wait until super early next year to remind them I still have issues." Feb 2022 comes around and Carl says, "We will get you fixed up." More calls and texts through the spring. Then I was told the ambient temperature needs to be above a certain degree, which there were plenty of weeks where it was above the temperature needed. I have a grown German Shepard who stays home all day and two other family members who live with me. It is now mid-summer and we have seen my house get up to 80's, so image how uncomfortable it is. I am frustrated because now I must hire another company to fix the issues Dynamic Construction caused... WASTE OF MONEY AND TIME. Highly do not recommend. If you did business with them, I recommend you take a look at the install to ensure it wasn't done as bad as this.

Dynamic Construction NW installed an air conditioner for me. The estimator, Jordan, was very…read moreprofessional. The bid was the best of three. The installers were efficient and polite. There was a very slight issue with some missing caulking. Jordan came immediately and fixed the problem. I am very pleased with their work, price, and responsiveness. 5 stars for costs, professionalism, and responsiveness. Great job!