We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

In October of 2021, what started out as a "what if" question... led us to Luxe and ultimately to a…read morelifestyle we never could have imagined. In 2022, we built our first Luxe, a 2023 47FB we named Penny. She became our home, office, and adventure partner as we embraced full-time RV living. In 2025, after almost 2.5 years in our Toyhauler, we stepped into the new 2026 Regent at the Tampa RV Show, and we knew it was time for a new chapter. When we began designing our 2026 Regent, Kristen played an incredible role in helping bring our vision to life. After living full-time in our first Luxe for almost two and half years, we knew exactly how we wanted our next coach to function for our family. Kristen took the time to truly understand not just what we wanted, but how we lived. She listened, asked thoughtful questions, shared her expertise, and helped us think through every detail. From designing features to the little touches that would make Charley feel like home, she helped us see the possibilities. Her knowledge, attention to detail, and genuine investment in our journey made the entire build experience exciting, enjoyable, and unforgettable. She didn't just help us build a coach. She helped us create our dream home on wheels. That level of support continued long after the build. Oscar has always been there to answer questions, share his knowledge, and help us better understand our coach. No matter when we've reached out, he's been a trusted resource and someone we've always appreciated having in our corner. When delivery day arrived, Joe and his team made sure Charley was everything we had envisioned. They took the time to walk us through every aspect of our new home, answer our questions, and ensure we felt comfortable and confident before leaving the factory. We stayed at the factory for five days and truly lived in our home to ensure all was exactly as we had expected! Most recently, during our one-year warranty visit (August 2026), once again the Luxe team delivered an exceptional experience. Leah coordinated the entire experience with warmth, positivity, and exceptional communication. From the moment we arrived, Kyle's knowledge and expertise immediately stood out. As we walked through our warranty items, he listened carefully, asked insightful questions, and shared valuable information. When we returned to pick up Charley, he took the time to thoroughly review everything that had been completed and continued to share his knowledge as an owner resource and educator. We left not only with a beautifully cared-for coach, but with an even greater appreciation for the people who stand behind it. We also recognize that experiences like ours are only possible because of the technicians, service professionals, craftspeople, and countless team members working behind the scenes. While we may not know every name, we are grateful for every person whose hard work contributes to the Luxe ownership experience. Over the past four years, we have owned two Luxe coaches, traveled thousands of miles, and embraced a life we once only dreamed about. Looking back, we're incredibly grateful that we took the leap. What started with a simple text message became one of the best decisions we've ever made. Luxe didn't just build Penny. Luxe didn't just build Charley. They helped make possible a lifestyle, a community, and a journey that changed our lives forever. For that, we will always be grateful.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!

If you are like me you might have a tough time finding quality service at a reasonable price, so I…read morewanted to relay a recent experience with ESS that will confirm once again what so many have stated here before ... You simply cannot get better knowledgeable service at a reasonable price than at ESS. I just had a very long punch list done at ESS including new carpet throughout, replace a roof AC/Heat pump (along with ductwork butchered by a prior shop), new TVs/DVDs/Sound system in front and BR, replacement dash radio, Aladdin system resurrected from the dead, paint work needed from surface corrosion on the frames of all the slideouts, 4 new slide toppers, new generator exhaust, entry door window restoration, new CB/antenna and a host of service items including engine, generator, autoleveling and AquaHot systems, and more. Tom Bumpus and PJ McGann were simply awesome. The paintwork is a work of art ... you simply cannot tell it from the original and my paint is metallic gold which is extraordinarily difficult to match up. ALL of the work was awesome. After so many failed attempts locally to get quality work done near my home, it was worth the 2400 mile round trip to Elkhart. I easily spent more time and money locally over a year to get repeatedly disappointed in the quality of workmanship and the pricing, so the trip was well worth it. Tom and PJ have the knowledge, the experience and, most of all, the proper motivation to get it done right the first time.

I ordered a part 14 days ago, it was suppose to be delivered a week ago. I texted the number as…read morethey said on phone call with no response back. I emailed and got a quicker response but got refunded my money but it would have been good if they communicated better to reach out that they couldn't fulfill the order. I wouldn't recommend this company and now I understand why they have a 2.5 start rating.

Bought a new 2026 Highland Ridge and first trip out had a water leak. Took it in for repair and…read morethey mentioned it was a bad PEC swivel. I asked what is that and service mentioned I think it's the swivel on the city water connection. Leak was on the complete opposite side of the camper. I asked how that was so and she attempted to get ahold of a technician with no response. I left with no answers and they killed the battery on my camper and I couldn't get the jack to operate to hook the camper up. Required a guy on a kobota to come energize the battery. Don't waste your time with this group in Elkhart. Common response you will get is it's been so busy this week. They are always busy and not capable of providing the level of service required. They simply want to sell you a camper and once the contract is signed best of luck as they don't have intimate knowledge of their product they are selling and what the call brand new was put together by the same group that has no knowledge of the product.

Entire experience with them was terrible. Delivered Mercedes camper van with lots of repairs…read moreneeded, never did the CW presale mechanical inspection and poor support. Will never buy from them again.

We had an emergency situation getting a response for a part; I called and got an extremely helpful…read moreperson in the parts department...who dropped everything to assist me. Thank you again for the best service Kayla T. you were very helpful!!

bought this rv brand new 2 years ago. I've barley used it maybe 5 weeks total. i dropped it off for…read morewarranty work and it was there several months they couldn't figure out what was going on. they said they fix I didn't use again for5 months later the problems where never fixed. slide out won't go out, jacks go down but won't come back up microwave is falling from the wall fridge seal is broken seats are peeling mind you I have no pets or kids. just a random bubbling on seat. shower broke I fixed when you drive at night if you press the brakes the headlights go out. the battery's keep dying I know there's a wiring issue I've expressed that when it was dropped off but nobody listens like serious what a piece of trash. I've owned 6 class a motor coaches and by far this is second worst quality

I just called the only number that is listed anywhere and talked to a receptionist who told me the…read moreforest river legacy series has been discontinued. I wanted to work with Forest River and build one from scratch into a super trailer of sorts. But not only is it difficult to find a phone number to anyone there's no contact information. Only a vicious circle of pages to click on going absolutely nowhere.

This company deserves LESS than one star. We bought a brand new Isata 3 in 2017. We love our coach,…read morebut about 2 years ago the dinette benches start cracking and peeling. When we reached out to the company we were told that they were aware of the faulty material used and in "good faith" we were told we could purchase a new dinette at their cost. Here is the actual response from Forest River: "I can absolutely help you with getting this dinette replaced, however it will not be the same style or color as what you currently have which means it will not match any of the rest of the upholstery in your unit. To place this order through us, you also must have a commercial address to have this shipped to as it will be shipped on a freight truck and will need a forklift to unload. I have listed the 3 color options in the attachment of this email, and the price for the dinette booth is listed below. The price for this booth is OUR cost, which is our "special" for the peeling furniture. I have included a picture below of the new dinette booth style. Please note, it's not a wrap around style like you currently have. The price for the 3 different colors is the same. The two options we offer for ordering this would be for you to provide your address and credit card information via email or filling out the attached order form. These are the only two options we offer for ordering. You are also welcome to order directly from Lippert. F100626595 : DINETTE BOOTH, 42" ETNA STORM 2025.5 (MILANO DECOR) $1,220.85 + tax and freight shipping ($250-$350)" Sara Benner, Mark Benner, Bryan Knight and Dynamax will NEVER see $1.00 from us again. They knew there was a problem and chose to do nothing about it! Hope this saves someone else shopping for a coach. Run from Dynamax and Forest River. There are too many other companies that will treat you as a valued customer."

Outstanding service we were 3 days from our Montana vacation. One of the coaches had a transfer…read moreswitch fail. A lot of burnt wires and the inverter damaged too. They got it in first thing Wednesday morning and it was ready to leave Friday by 6:30 PM! Saved our trip no cancelled reservations Great job fast and professional

We visited the factory installation crew in Elkhart to have the original Driver and Co-Driver seats…read morereplaced in our 1999 Country Coach Magna. The comfort of the new driver's seat gives me greater control of the coach and allows me to drive for hours more each day. I'm no longer sinking into and sliding around on a mushy bean bag while trying to stay centered behind the wheel of 13 tons rolling down the highway. Although it wasn't on the shopping list, we also bought a free-standing lounger and ottoman because it's atomic-age cool looks and comfort. The staff at Bradd & Hall is an eleven out of ten; the installation techs are masters at their craft and appreciate an old-school RV. Next to the work bays is the office of the most beautiful Joe. If you're lucky, you'll get a peek at him as you walk to the showroom. Stephanie was our point of contact and an encyclopedia of knowledge about the products Bradd & Hall offers; she rocks. We all love a bargain, and I'm just a guy writing a Yelp review, but don't cheap out on your coach's furniture. Bradd & Hall RV furniture is worth every penny.

Excellent furniture that is durable and comfortable. We are now looking to expand and Bradd & Hall…read moreis our sole supplier.

Purchased a brand new heartland RV had problems immediately. Started with the toilet leaking into…read morethe ductwork then electrical started then we had issues with the water heater then after just a month or two the ceiling started falling down these things are absolute garbage avoid heartland, RVs, and their associate would absolutely not help. Local dealership won't even work on it even though they're a heartland dealer if they don't sell it. Heartland RVs are garbage do yourself a favor and buy anything but

Heartland RV accused of failure to deliver serviceable vehicle…read moreOver 250 days in service first year still not back to me as of now. 2022 Heartland Torque toy hauler and Camping world where it is being serviced. Purchased new in spring of 2023. I will NEVER buy another camper period! I am still trying to find an Attorney to help me. No one wants to help as it is in a state where the lemon law does not cover the RVs where they are built (Indiana). Regardless of where you live or bought it you are required to go to their state to file suit. Anyone knows of someone that can help please let me know. I can even unload it as I cannot show it to someone it's not in my possession and the dealer is telling me it's worth less that 35% of what the MSRP was now too.