We had all brands RV in elk hart do a lot of work in our 2006 Fleetwood excursion motor home. We…read morejust love the work they did. Our old motor home looks amazing and fresh. Removed a sofa and loveseat. Replaced a sofa with two person wall hugging recliners. Perfect. Had a fireplace cabinet made to exactly fit where the loveseat was. Wonderful. we have heat and ambiance on cool days. In addition to that hand made cabinet, they added a smart tv which slides down when not in use. Repaired a gas leak in our fridge and repaired the sealed compartment. Removed an old tv from above our windshield that we didn't like the location. They built a new cabinet there to fill the space and matched our woodwork! To top that off, we had them tear out old walls and replace them with fresh new walls. Put in a smart tv to replace the old tv in bedroom. Rewired all the satellite and antenna wires. They also found a gas leak under our RV and fixed it. We just can't say enough about the work and craftsmanship. If I could, I would give ten stars. Better than we ever imagined.

I asked them if they could fix the roof and remount the two air conditioners on my fifth wheel…read moretrailer and Dusty said they could and they would do such a good job I'd be 'very happy'. They failed miserably and refused to even want to look at why the units were leaking horribly. I took pictures and videos and sent them to Dusty but he refused to even look at it and kept saying it wasn't his fault. They actually installed them incorrectly and the AC units were not installed in their correct positions allowing condensate water to spill into the trailer. Horrible service, work and attitude. Shameful.

In October of 2021, what started out as a "what if" question... led us to Luxe and ultimately to a…read morelifestyle we never could have imagined. In 2022, we built our first Luxe, a 2023 47FB we named Penny. She became our home, office, and adventure partner as we embraced full-time RV living. In 2025, after almost 2.5 years in our Toyhauler, we stepped into the new 2026 Regent at the Tampa RV Show, and we knew it was time for a new chapter. When we began designing our 2026 Regent, Kristen played an incredible role in helping bring our vision to life. After living full-time in our first Luxe for almost two and half years, we knew exactly how we wanted our next coach to function for our family. Kristen took the time to truly understand not just what we wanted, but how we lived. She listened, asked thoughtful questions, shared her expertise, and helped us think through every detail. From designing features to the little touches that would make Charley feel like home, she helped us see the possibilities. Her knowledge, attention to detail, and genuine investment in our journey made the entire build experience exciting, enjoyable, and unforgettable. She didn't just help us build a coach. She helped us create our dream home on wheels. That level of support continued long after the build. Oscar has always been there to answer questions, share his knowledge, and help us better understand our coach. No matter when we've reached out, he's been a trusted resource and someone we've always appreciated having in our corner. When delivery day arrived, Joe and his team made sure Charley was everything we had envisioned. They took the time to walk us through every aspect of our new home, answer our questions, and ensure we felt comfortable and confident before leaving the factory. We stayed at the factory for five days and truly lived in our home to ensure all was exactly as we had expected! Most recently, during our one-year warranty visit (August 2026), once again the Luxe team delivered an exceptional experience. Leah coordinated the entire experience with warmth, positivity, and exceptional communication. From the moment we arrived, Kyle's knowledge and expertise immediately stood out. As we walked through our warranty items, he listened carefully, asked insightful questions, and shared valuable information. When we returned to pick up Charley, he took the time to thoroughly review everything that had been completed and continued to share his knowledge as an owner resource and educator. We left not only with a beautifully cared-for coach, but with an even greater appreciation for the people who stand behind it. We also recognize that experiences like ours are only possible because of the technicians, service professionals, craftspeople, and countless team members working behind the scenes. While we may not know every name, we are grateful for every person whose hard work contributes to the Luxe ownership experience. Over the past four years, we have owned two Luxe coaches, traveled thousands of miles, and embraced a life we once only dreamed about. Looking back, we're incredibly grateful that we took the leap. What started with a simple text message became one of the best decisions we've ever made. Luxe didn't just build Penny. Luxe didn't just build Charley. They helped make possible a lifestyle, a community, and a journey that changed our lives forever. For that, we will always be grateful.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!

Mike Koch is top shelf service. Will come to your right location, very fair pricing, and recommends…read morewhat is needed. I will definitely be calling him up for future help with my travel trailer!

My sister and I are traveling across country. my sister needed some emergency repairs and when they…read morewere done with her they helped me with a broken tail light and to replace some lights that I had put off for too long. They have a great attitude and they are quick and efficient. They are also so friendly and knowledgeable. Thank you Michael and Nicholas!

We visited the factory installation crew in Elkhart to have the original Driver and Co-Driver seats…read morereplaced in our 1999 Country Coach Magna. The comfort of the new driver's seat gives me greater control of the coach and allows me to drive for hours more each day. I'm no longer sinking into and sliding around on a mushy bean bag while trying to stay centered behind the wheel of 13 tons rolling down the highway. Although it wasn't on the shopping list, we also bought a free-standing lounger and ottoman because it's atomic-age cool looks and comfort. The staff at Bradd & Hall is an eleven out of ten; the installation techs are masters at their craft and appreciate an old-school RV. Next to the work bays is the office of the most beautiful Joe. If you're lucky, you'll get a peek at him as you walk to the showroom. Stephanie was our point of contact and an encyclopedia of knowledge about the products Bradd & Hall offers; she rocks. We all love a bargain, and I'm just a guy writing a Yelp review, but don't cheap out on your coach's furniture. Bradd & Hall RV furniture is worth every penny.

Excellent furniture that is durable and comfortable. We are now looking to expand and Bradd & Hall…read moreis our sole supplier.

We were in need of RV parts while visiting Elkhart. After getting the run around from 2 other…read morerepair shops. Morgan at International was great and had our parts ordered in less than 24 hours. We picked our parts up the next day. Truly excellent customer service! Thanks so much Morgan!

I am not satisfied with the owner of International RV Dave's explanation of the quality of the…read morerubber roof replacement that I received. The repair job is very low quality with poor workmanship and wont last. Dave told me that there's nothing wrong with it. I've been in construction for 40 years and I know quality when I see it and when I don't. Wrinkles, debris and splinters covered up, overlaying of materials over old materials, sloppy sealant applied and glue on the painted fiberglass cap. Walking on slide outs and using them as scaffolding. Boot prints, dirt and glue residue left on slide out roofs and new roof, AC units were not re-installed correctly. The front ac had the fan obstructed so it wouldn't turn and both units had the duct work smashed and inoperable. I want my deductible and Indiana Farm Bureau's money refunded so I can have the repairs done properly somewhere else. I paid Joey's RV Service to inspect the roof and to write up an estimate and they indicated that it's even worse than I thought. I was shown at Joey's what a beautiful and professional re-roof job looks like. Not only is there debris under the rubber roof membrane but the luan ply-wood sheathing is splintered from the removal of the old roof and has likely already punctured pin holes in the new roof in areas due to the ridiculously thin rubber membrane they installed. Overlaying of the old luan ply-wood sheathing with new is recommended to provide a new surface for the new rubber roofing, something they don't care about. The Metal Radius Edge moldings that run full length of the roof on both sides wasn't fastened down properly and will tear the rubber roof in time. The old front termination molding on the fiberglass cap wasn't removed and a new molding was installed right on top and sealer applied over both very sloppily and thin in places. The fiberglass cap has a large area where glue was sprayed on the paint and not cleaned. There are scratches in the paint on the cap, one large scratch from one side to the other and more vertical scratches.

Outstanding service we were 3 days from our Montana vacation. One of the coaches had a transfer…read moreswitch fail. A lot of burnt wires and the inverter damaged too. They got it in first thing Wednesday morning and it was ready to leave Friday by 6:30 PM! Saved our trip no cancelled reservations Great job fast and professional

TLDR: Reasonable price, customer service was decent, fixed an issue with my car after it got the…read morebumper replaced for NO ADDITIONAL FEE! Would recommend coming here. I got sideswiped while my car was parked on the street, and they gave us a quote of $1200 for a bumper replacement which was all the car needed done. The price was hefty, but $1200 for a new bumper and for the service of taking the old bumper off and putting a new one on, it was pretty reasonable. They also did some light cleaning of the interior of my car and organized some of what I had in the trunk, which I greatly appreciated because it made the interior of my car look a lot better. It took about 2 days to get my car back, which I was very satisfied with. Only a few days after this, though, my backup sensor began beeping at random, and then the automatic emergency breaks would kick in, stopping my car in an instant when in reverse. This was scary for me as a driver because I was worried about backing out onto a busy road, my car slamming on its breaks, and getting into an accident as a result. We brought the car in about a week and a half after the first backup sensor malfunction, and were unfortunately met with rude service. While I believe it was just because the lady was having a bad day, as 3 out of the 4 times we went into S&S she was very nice and respectful, it was still disappointing. She didn't seem to believe that they could've caused any issues with the car. For context, we had owned the car for 6 years and never had issues with the backup sensor. After they replaced the bumper and they returned the car is when we started having issues with the backup sensor. From our perspective, it was very clear that some sort of error occurred in the process of replacing the bumper. However, the lady we talked to did not see it the same way. After some back and forth that didn't get anywhere, the manager came out without us asking for him and we explained our situation to him, which he was very understanding of. The lady (I apologize that I keep calling her "the lady" I don't know her name) came out with the manager and took a look at the car. I showed him a video of the car automatically slamming on its breaks when there was nothing behind it and then we talked some more about the sensor problem. He said they would try to fix it, we turned the car in later that day, and they had it fixed in under 24 hours, which was very impressive. For this, there was NO additional fee! We were very appreciative of this. When we went to pick the car back up, we talked to the same lady and she was very nice and professional like she was the first 2 times we went in there. Overall, I was impressed with how they handled the situation, the extra steps they took during the bumper replacement, and the professionalism of their manager. Would've been 5 stars if not for the singular rude interaction, more of a 9/10 rating or 4.5/5 stars.

We were on a trip from California, and our windshield on the rv started to fall out. This place…read moregot us in, had the glass, used installers from Newmar (our coach maker), professionally installed it, let us stay in the coach while doing it and put up with our two Dobermans. I can't say enough about these people, Shauna in the office was superb, Mike and Brian the two installers were awesome, and the owner of the company , who made special accomodations to allow us to occupy the rv for 2 days at there facility was amazing. Check them out, if 10 stars were available I would have checked that! Wayne R.

We were in Shipshewana and started investigating 12 volt refrigerators for our 2015 Itasca…read moreMotorhome and read reviews about JC Refrigeration and Adventure RV. They were all correct. These guys did a great job replacing our old refrigerator with a beautiful, bigger refrigerator. The installation was fast and professional. I would recommend them to everyone!

Very professional and knowledgeable about the RV industry They gave me a lot of ideas to what the…read moreproblem might be.