Camper very nice. Camping World Customer Service not so good. Would not recommend purchasing from them

Be cautious with purchasing new from Keystone. In 2025, I purchased a new 2025 Outback OBX 18 BHS from the North Charleston, SC Camping World dealership. It had all of the features I needed to be location independent and fully remote with my work. I was initially happy. However, as soon as the purchase was complete, there were issues that included extensive poor quality craftsmanship by Keystone and multiple, high-tech component failures that have resulted in it being in shop for almost 6 of the 18 months I have owned it. read more

If you're trying to save yourself a hassle by purchasing a new trailer with a "warranty" by thinking you'll have no issues think again! We were shown one trailer and then purchased one that came to their lot broken. Mike doesn't seem to understand trailers and how they work and what they have on them. JD in sales will blow up your emails and phone until he can get you in for a sale. David will tell you he's the guy to contact if you need anything at all and have any issues, yet contacts you back days to a week later . Fully ignores the problems. Have owned the trailer for a month and haven't been able to use it yet because the bathroom door jam and striker plates have issues. The repair that we waited for authorization for warranty work (2 weeks and constant checking in) was done so bad it looks like they allowed someone to handle tools that shouldn't be. They said an hr of work was authorized and their tech spent 3 hrs hacking away at the wood in the door jam and installed the striker plate in sideways using different screws. Now we are waiting on yet another authorization for this bad repair job to be fixed as the whole door jam isn't even in straight . Nothing but a run around and multiple emails and phone calls to managers. Nate is a very unprofessional individual who speaks over customers especially telling us that it's a usable door yet you have to put your body into to close it and that the very horrible epoxy job is adequate! No no it's not this is a brand new trailer and the door is even bowed. The wall is crooked and the door can't even shut correctly. This is a month old BRAND NEW trailer. Seems to me maybe the ones done wrong by Camping World and Keystone need to get together on some of this. read more

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34 Year Retired Veteran FUBARED by Keystone I'm a retired Army Veteran of 34 years 7 months and purchased a new 2023 Keystone Montana 3761fl and was only able to use it five nights before it failed. The double solar system shorted out and burnt the electrical system up. There were many other issues that failed also. It was a beautiful rig that I wanted to see the country that I served and protected with my wife. Camping World ended up purchasing it back for what I owed on it and into a Class A last week. We are still out $30,000! read more

Our Keystone Springdale Mini 1860SS has been a fantastic home base for our camping adventures. It's comfortable, easy to tow, and perfect for the two of us and our "Camper Dog," Minnie, who loves every trip as much as we do. Setup is simple, and it makes getting out and enjoying the outdoors effortless. We did have a Lippert fridge fail and had to replace it out of pocket, which was frustrating. But aside from that, it's been reliable and has delivered great experiences every time we hit the road. read more

Their backing what they negligently built on our 2021 keystone rv #keystonerv 290 bunkhouse with not a drop of side sealant , they only placed 1/8" thick by approximately 1/2" wide to cover over 1" away cuts of the end to of been sealed for starters I do go on many platforms spreading true honest god feed back , same photo so far as the heading of us. read more

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This is our 4th trailer. I am no stranger to what it takes to operate and maintain a trailer, and if I could go back in time I would have stopped myself from ever getting this unit. We also are at a permanent site, so we don't even have to worry about the trailer bouncing down the road for extra damage. They wont give me enough characters to type a full review, so if you are reading this, simply take my advice and steer clear of this brand. Lip stick on pig, you will have a lot of problems. read more

We've really enjoyed our Cougar during this first year. Although overly busy with moving half-way across country, the RV gave us the option of not having to pay for two houses during the transition. Also having the 12VDC Refrigerator is an unexpected benefit because not only does the hookup to my truck charge the house battery, the solar panel as well keeps it up and running. Now we don't keep a lot in there while we are not camping but leaving things like water bottles and ice trays is fine. read more

Keystone RV - Cougar hooked to my RAM Truck with all exterior lights on. - RV Dealers Near Me - Goshen, Indiana

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Our first camper purchase had been horrible. We have been back and forth to the dealer for warranty repair more than we've been camping. We wasted an entire camp season waiting for reaper approval. The build is garbage, when we pull up anywhere the first thing we do is repair fallen trim, push nails and staples back in to place and clean up whatever else has fallen apart. Wish I bought a different brand, the experience has made me reconsider just going back to hotel vacations. read more

Keystone has a decent RV if they just had a little pride in how they are put together instead of rushing them out the door it would be a good deal. I am vey happy with what our 302rs avalanche should have been if only their workers would take the time to do things right, so I did't have to spend countless hours fixing stuff that shouldn't have been that way to begin with. It definitely turned what should have been a happy experience into a freakin nightmare. It is just sad because this could have and should have been avoided with a little pride in their work! read more

never buy from keystone or camping world don't buy it!!! save yourself time and money and go with another company! one that will stand behind their product! manufacturing defect here with the air conditioner seat from the factory, and my camper has been out of commission since the first time i used it a year ago, and i am paying for a camper i cannot use as well as losing time with my family fun camping!! run fast in the other direction!!! read more

Purchased keystone bullet 21bhc from BestRV in california. Overall happy with purchase price and most of the experience. Would like to have had more information during walk through on the apps for the solar and how it worked. Found refrigerator not working on first trip, after many youtube videos and conversations with a mechanic in las vegas found that no 20 watt breaker had be installed near battery. Trailer so far has met and exceeded my expectations. read more

We've used our 2025 Raptor for a total of 8 days since purchase in November (7 months ago). We like the layout, and "generally" like the trailer. However we are VERY disappointed in both the trailer build quality and plumbing design of the Raptor, and INCREDIBLY disappointed in the (lack of) ANY customer service on the part of Keystone. In decades of owning trailers, this has been our least enjoyable experience thus far. read more

No option to leave 0 stars or I would. The worst purchase I have made in a VERY long time! They need to hide their face when they go home because the workmanship, if you can call it that is so poor. This piece of crap has so many issues it boggles the mind! I've had to fix a number of things, from the bedroom door to the bench seat at the dining table. We're just waiting to see what's next?! We purchased this because we had an extended Alaska vacation planned and didn't want to chance it with our old 26-year-old camper...We'd have been better off with the old girl. I WILL NEVER PURCHASE A KEYSTONE PRODUCT AGAIN! read more

We bought a 2026 Keystone Hideout 29 ft Haven and we ended up taking it back to the dealership after only camping out 3 times and trading it in for another brand because the rear stabilizer hangs below the rear bumper and almost drags on everything coming out of parking lots and driveways, even coming out of the dealers parking lot it drags on the pavement. It drug on the pavement so much, it broke off the stabilizer motor and now they need to repair it. The spare tire dragged as well bending the connection we almost lost the spare tire. Keystone needs to fix that problem on this new style trailer. I will not recommend anybody to buy it. read more

Quality control would be nice. My wallpaper is falling off the entire camper. Many walls have literally next to no glue on them at all. Everyone wants made in the USA. Too bad USA workers have NO work ethic. read more

Keep looking and don't look back. The Keystone Springdale 34FK trailer has far too many flaws and major components have died within the first two years. You have to fight to get these things taken care of under the extended warranty which you pay BIG money for. Keystone has your money and then they give you the hassle and the run-around. read more

We thought we found our dream trailer (Fuzion 419)..... total nightmare instead. Our initial trip (5.3 miles from the dealership) was interesting to say the least. Electrical issues prevented us from properly leveling the trailer (later found out they only put 1 battery), water leaking from the trailer (no water for the 1st night), switches not working, just to name a few. We found 15 plus issues with the trailer that fist trip. our saving grace was the service department from the dealership, they really stepped up and took care of us, trying to make things right....It was In the shop a week after purchase. It was back in the shop again 4 months later for other major issues including awnings that don't work and blow fuses. Since then, we have had to replace the batteries because they were smoking (so much fun being in south Florida with no power because you don't want a battery fire), the front door unlocks driving down the road so the door opens, the back patio sliding doors fall down during transport (both the door itself as well as the individual windows) and lord knows how many screws we have found in the RV. Brand new batteries die within a day of being unplugged from shore power, drawers do not stay in place, locks don't work (who needs 6 different keys for a single RV???) and the AC creates so much condensation it leaks on the bed and floors. We also find it very interesting that they put in a camera system that doesn't work because of the length of the trailer. If you want a really good looking trailer to get many many compliments, the Stars and Stripes edition is for you. If you want a functional trailer that will hold up for the long haul, spend your money on a different brand. read more

Repair department was so out of sorts and unable to get their stuff together. We had to go pick up our trailer and take it to the French Camp site. French Camp did a much better job. Wish we had purchased from them. Actually we wish we hadn't purchased in such a hurry we found some better deals elsewhere felt a little pushed by the dealer. read more

We've had constant issues with this new model, our 2023 Keystone Montana RK3901. Things not made to last, things not properly installed, low quality motors. It's been a mess from the beginning of our travel time. I'd look elsewhere for an RV. read more

The keystone RV was purchased new and have had AC and heater issues with it since the purchase from day 1. I took it to a repair dealer and they could not fix the issue after having the RV for over a month. They scratched up the interior and i still have AC issues. The keystone RV is junk and a waste of my money for buying one read more

Our 2023 Keystone Sprinter 32bh was bought new in September 2024. Endcap was replaced because of cracks. One of the slide's floor drooped down because of not enough screws. Wall covering bubbled and peeled in several spots. A couple of wall seams had no stubs in place to secure the walls to. Craftmanship was poor. Had to have been built on a Friday afternoon or Monday morning while suffering from a wild weekend. Not what we expected when we bought this RV. On the positive side...the dealership has been good about fixing what the factory messed up. We have pulled this unit as many miles back and forth from home to the dealership for repairs as we have RVing. Hopefully we will get the RV back from repairs soon so we can use it. read more

We have a Montana. The floorplan is great and exactly what we wanted. However, we have had nothing but problems with the unit. Contacted Keystone and got very generic answers. I wrote all the issues down and there have been 19 issues that have happened so far. The unit is a 2022. The customer service is the issue. I understand things break. But stand behind your products! read more

Keystone RV - The name of the unit as it was hooked up to the truck to go back to dealer for more work. - RV Dealers Near Me - Goshen, Indiana

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I called to get specs about the slide-outs on an Outback model. I was told to go measure them at a dealership because they (the manufacturer, the people who make the units) can only give an approximate measurement. I'll call back when Artificial Intelligence as replaced their customer service department and not before. read more

I purchased a 2025 Coleman 17b. after the 2nd week of owning it in which of that only a couple of days I've used it. Took it back to the dealership for some minor repair the is still covered by the 30 days warranty. Up to now it is still under review for repair according to the dealership. I am not sure what is going on, its a brand new RV. For you folks who are thinking about getting an RV please do yourself a big favor. Shop around do some research and don't get too excited. When you are doing your final walk through pay attention to all the details look for issue. Most of all don't buy your RV from CAMPING WORLD RV SALES LAS VEGAS. I hope i don't get in trouble saying this because my RV is still there waiting for repair. I love my RV because of its simplicity and design, I am only putting 2 star because of my overall experienced besides having a buyers remorse. read more

This thing started falling apart day one. Cosmetic and structural issues from day one. Keystone is a joke and do not care about their products. read more

Every single item that has ever went wrong with my camper in the first year I owned it the warranty department turned it down so in other words once you buy it you're stuck with it you're going to get no help from Keystone would never buy another Keystone product would look elsewhere. read more

Nothing but problems with the trailer since the first day it was delivered in May 2025! Awning leaking, electrical not working, water heater not working properly, cabinet doors warped, refrigerator door seals leaking and design of black tank valve is terrible , and many other problems!! read more

Can I leave a zero star??? This company is misrepresentation at its core best by our honest and documented if I can post enough of what we have to share to prove our side and not to be limited in any means nor ways. our 2021 keystone bullet model sub 290 bunkhouse has been negligently fabricated at least so far it's been determined the front most two - yes both was fabricated as seen in these photos ( hopefully it will let us attach them ) - keystone denied any wrong doing and it's classaction lawsuit worthy as I am willing to bet they did this to others in that era so ours likely is not the onlh one hacked up from the fabrication negligently performed during their - keystone only- manufacturing - they also did not use any butyl in the joint / seam / front corner trim which is required for a known flexing joint area , they put in a single strip of that 1/8"- thick black foam tape which was not even aligned properly (had the cuts been made exactly router seam flush as designed to be like) so no easy shape nor form would I buy a keystone or .... Beaware here as they are trying to dodge that bullet model by changing their appearance and logo and name to this new one, still junk so stay away out you will be calling your self a fool down the road and likely broke down along side the road when your side delamination might come loose. read more

If you're looking for an RV built with quality and dedication to craftsmanship, go elsewhere. This was not our first Keystone RV, but it will be our last. Keystone could have done the right thing and taken this RV back, but then that would have required a little concern for the consumer and you won't find that here read more

Poor quality RV's. Not that these RV's are inexpensive, but pay more for something quality. We bought a 2025 Avalanche 5th wheel camper in November 2024. Cabinet doors in the living room hit the ceiling fan. I ended up sealing the cabinet shut. The kitchen cabinets look fantastic, but are built like garbage. I just spent a day replacing the tiny screws in the slides because the drawers were literally falling out. some of the drawers I had to completely reinstall, redoing the woodwork because they were crooked and wouldn't close properly. Bedroom door was falling off the hinges. The fridge went out. The bedroom Slide Motor stripped out. The water management system was routed wrong and would not siphon to winterize. Bedroom thermostat was defective so the A/C wouldn't work. On our first camping trip, a hydraulic line blew because the hose was routed into a loop rubbing the frame. Quite the list for a 10 month old camper that retails over $100k. Getting anything fixed under warranty is a joke. I had the camper hitched to my truck for 3 weeks with no response from Keystone to fix it under warrant, I ended up buying the hose locally and fixing it myself. The fridge, no responses again on the warranty. I ended up fixing it myself. The slide motor, it's been a week. I ordered the motor and will fix it myself. In summary, if you buy a Keystone RV, plan on a lot of issues that you will need to fix right off the bat because the build quality is so poor. Also plan on becoming an RV Repairman because when things break they will not follow through on the warranty. I for one will never buy another Keystone RV. read more

Bought a 2022 Keystone Montana 3761FL in November of 2022. The reason we bought this RV is because I found out I had cancer. We purchased this RV, because we were working on remodeling our home. The doctor stated I could not live in construction dust and dirt, so we bought a new 2022 Montana 3761FL. After we put a large down payment on the unit, we asked the dealer (Sunrise RV, a division of Sunrise Chevrolet) to upgrade the solar system to 800 watts and the hot water heater to Electric/Gas Instant Hot water heater. The dealer took a couple of months to upgrade the system and we were waiting patiently. My surgery date was getting close and they still had not delivered the RV. The dealer kept making excuses for the RV not being done, then supposedly after they finish the upgrades, they then made excuses about the weather and why they could not deliver it. At the end of December 2022 we went on -line to the Washington Department of Transportation to check the road conditions in Omak, Washington and the roads all the way to Kent, Washington. The roads were clear, so we again asked when they were going to deliver the RV and we sent them pictures of the roads being clear and a weather report. On December 31, 2022 the dealer decided that they better deliver the RV. When the RV arrived they had problems leveling the RV with the self-leveling system. We later found out the leveling system was damaged. The sales person Micheal stated that they were going to clean the RV and make sure everything was working properly and would fix anything that appeared to be faulty or not asthetically nice. This was not the case when the RV arrived at our property The dealer's sales consultant Charlie took us inside after they manually leveled the RV and we found water on the floor and the RV had dirt and mud in it. Some of the funishing where scratched up badly and the refrigerator doors were not aligned properly, the outside trim was falling of in the front and in the back of the RV it appeared someone had damaged the skirting around the RV. The sales consultant stated the water on the floor was from the toliet and likely spilled out during the delivery of the RV. After showing us how to work a few things they got back into their truck and left our property. We cleaned up the water, then we started noticing things inside the trailer that were damaged. Charlie was in such a rush that they took off with the keys to lock the RV. When we realized this we called him up and told him that he did not leave the keys to the RV. Charlie stated that he would Fedex the keys to us the next day. This never happened and we had to buy a lock for the door and have the storage keys made by a locksmith. We called Charlie back and he said he sent the keys, which was not true. Two days later the keys showed up after we bought a new lock and re-key the other locks. We told Charlie went we called about the Keys that the Instant hot was not working and that there were damages inside the RV. He said to make a list of the items. We did and we found all kinds of thing broken and /or not working properly, We called several times and he finally transferred us to his technician. The technician claims he check everything, yet things like the instant hot were not working and there were problems with the range, the recessed 50" TV, the trim and other things. The technician stated that he was not going to make a service call to out home out of the kindness of his heart. We asked why he had not fixed these thing, prior to delivery. He hung up. We called the manufacture and they were working on getting a moblie service person to come out to fix stuff after we told them what the dealer's technician said. Several days later after moving into the RV after taking 5 days to clean it and several days to setup power and water, we were able to move into the RV. A few days later, on January 18, 2023 we woke up to a lake in the kitchen/galley and bathroom area of water. We located the leak in the wall of the RV. The PEX pipe was not put together properly and had been leaking since the RV was put together by the manufacture. There was mold inside the inspection area in the storage area of the RV. We called the Manufacture Keyston RV Company and they called the dealer and asked them to pick up the RV. The dealer supposedly then performed the warranty work and fixed the defective PEX pipe in the wall. The floor and insulation were extremely wet and were not dried out by the dealer. When we went to inspect the unit we found mold under the floor and wet insulation and dealer stated they could not fix the floor and replace the insulation as it was beyond their scope to repair. We asked the manufacture what they plan to do and they said everything was fixed. We said the floors were soft and the storage floor was delaminated and warped. See the pictures, videos, and review at https://www.peerreviewproducts.com/ read more

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Our first time using our brand new camper the refrigerator/ freezer did not work. That is the main concern. You may want to consider how loud the A/C unit is before you but this particular camper. read more

Purchased a Passport RV manufactured by Keystone in 2023. By the end of 2024 this RV was falling apart. Cheap paint with Rust everywhere on the RV, electrical system issues that had to be repaired and windows leaking. We had only moved the RV 2 times, to the Navy base in Corpus Christi 150 miles away for 3 months and back home, and back to Corpus Christi for another 3 months at a different RV park. Within 3 months of owning this RV the rust started coming. Within 6 months we had electrical issues and a window starting leaking. We were told window seal was leaking due to poor manufacturing and the window was replaced. Within a year the roof started leaking and we tarped it until we could get it back to Victoria to have it worked on (my wife was staying in RV for work). The dealer stated that there was a another manufacture defect of a slipped drill bit during construction that was making the roof leak; however, Keystone denied the claim. This is not the 1st RV we have ever bought but it is by far the most cheaply made, poorest quality RV we have every seen. Please inform your customers that this RV is cheaply made with poor manufacturing processes. I would give them an 0 out of 5 stars read more

Our Bullet Premier RP30I was our second Bullet purchase. Our first was a 2013 RB246 and we loved the unit, had great luck with it, and found the unit to be all that we expected and built to our satisfaction. We did not hesitate to move forward when we found a Premier that met our desires for a new larger floorplan! Looking forward to years of enjoyable camping in our new unit! Our Bullet Premier RP30I was our second Bullet purchase. Our first was a 2013 RB246 and we loved the unit, had great luck with it, and found the unit to be all that we expected and built to our satisfaction. We did not hesitate to move forward when we found a Premier that met our desires for a new larger floorplan! Looking forward to years of enjoyable camping in our new unit! read more

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Purchased a Keystone Fusion Impact S et pt 2025. Numerous issues that should have been fixed before leaving the factory. Spent 5 months repairing, replacing before unit could actually to ready to be used, but Keystone got the money and hide behind a warranty in the meantime I'm frustrated. Picking it up next week 3-25-25 let's hope it's ready to go. Quality control at Keystone is terrible read more

2021 Keystone Carbon. Not only is it the worst built camper i have ever owned, But the Quality of the fiberglass which is a normal thing from what 3 Keystone employees have told me. The fiberglass is delaminated and bubbles randomly in the walls. The studs are visible from the outside. They offered no help on the issue and just said its a normal thing. I said so when I build a car for a customer its ok to have the paint messed up and things wrong with it? last time i check as the builder or manufacturer Your duty is to stand behind your issues and product. I will not lay down until every person knows that this is Keystones "normal" product or the way they dont stand behind it and fix the issue with a 70k toy hauler. Its embarrassing to pull into places looking like it does. Everyone is probably thinking look at that sucker that spent almost 100k on a camper that looks like garbage. Either way Keystone I hope that your rapport is reflected in sales and customers understanding that you are a money grab company and do not stand behind your quality read more

Keystone RV - response from dealership. - RV Dealers Near Me - Goshen, Indiana

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Keystone manufactured a lemon that had immediate issues. Because of COVID it took months for the dealer to document. After being blown off for months the manufacturer is refusing to properly fox my brand new camper. They want to put tape over yellowing walls and they are calling other issues wear and tear -- and he unit is months old and the dealer did not document right away. I will never buy another Keystone again. This is my second camper. There will be more but not from them read more

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2020 Keystone Fuzion 430 Structure issues causing the exterior walls to crack. Keystone will warranty one small crack by the bedroom slide but not the foot long crack above the water heater. They say isn't not structural. How can they say its not when they can't see inside the said wall? Now they won't return e-mails and phone calls get passed down to someone that just says they are reviewing it. Don't buy Keystone unless you want to be treated with zero respect. $100.000 rv should not have issues when it's hardly used. read more

Keystone RV - RV Dealers Near Me - Goshen, Indiana

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I CANT stress this enough to all my fellow campers do NOT buy a 2023 keystone Fusion light toy hauler with the wall between garage and kitchen. IT will NOT haul your UTV without swaying all over the road going over 40 MPH. We took a huge loss and got out of it in 3 months because it was such a pile of shit. Thought I would save y'all some very serious danger on the road. We did everything right and had the best sway bars you can buy. The problem is the weight is all behind the axels so it tips back a good 6". water tanks also sit behind the axils making it worse. Yes we drove with it Empty. You can't even carry a coffee pot in it.. it is just not made to carry 1700 lbs. We have the smallest UTV a Polaris trail S 1000. We have lost a lot of money on this deal please don't do the same. read more