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    Phoenix USA RV

    4.3 (6 reviews)
    Closed 8:00 am - 4:00 pm
    Updated a few days ago

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    RV repair

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    The RV Factory - Amazing RV.  The build and Quality is leaps and bounds above every other manufacturer we looked at

    The RV Factory

    (16 reviews)

    We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!

    We can't thank the entire staff at Luxe enough for making the delivery of our 2025 GOLD 38GFB…read moreawesome. We know of NO other manufacturer that allows you to reside onsite in your coach to go over all systems inside and out to learn and be assured everything is working and understood to your satisfaction. All of our questions were answered and explained in a professional and personal manner. Pete, (especially) Joe, Ron and Branden are exceptional service specialist. David did an amazing photography and video job. Kristen our sales associate and Brienne were most helpful with documentation. We are very proud owners of a Luxe.

    Heartland RV - Other delamatin waiting to be fixed!!!!!!!

    Heartland RV

    (37 reviews)

    I bought a 2024 prowler brand new and its pure garbage! Wish I could give 0 star. Faulty plumbing…read morelead to rotten floors, slide windows leaked, window in backroom leaked. Plumbing under sink leaked. Co monitor went out, microwave went out, recall on stove, fan in bathroom went out, roof to slide had to be repaired from water damage from something that wasn't installed correctly, smoke alarm went out, p trap not installed correctly caused rotting floors. That was within the first year. Now at a year and half, we have more water leaks from somewhere thats caused more damage to floors. DO NOT BUY FROM HEARTLAND!!! The dealer has fixed some of rhe stuff but heartland always gives them a hard time on covering stuff. The dealership also has a list of pictures where the floors were rotten!

    Heartland RV accused of failure to deliver serviceable vehicle…read moreOver 250 days in service first year still not back to me as of now. 2022 Heartland Torque toy hauler and Camping world where it is being serviced. Purchased new in spring of 2023. I will NEVER buy another camper period! I am still trying to find an Attorney to help me. No one wants to help as it is in a state where the lemon law does not cover the RVs where they are built (Indiana). Regardless of where you live or bought it you are required to go to their state to file suit. Anyone knows of someone that can help please let me know. I can even unload it as I cannot show it to someone it's not in my possession and the dealer is telling me it's worth less that 35% of what the MSRP was now too.

    Nexus Rv

    Nexus Rv

    (13 reviews)

    We purchased a brand new 2024 Nexus Verrado 28S in April 2024, and it started falling apart…read more(literally) on the way home from picking it up at the dealer. Each time we use it, more problems arise. I've complained to Nexus, and they indicate they have implemented better quality control since our RV was built. They encouraged us to go to an RV show to see all the great improvements. Great! But we already spent our money on the one that's falling apart like a piece of junk. We've now had our RV for 1.5 years, taken it on 5 trips, and it has about 9000 miles on it. Here's a list of most, but not all, of the problems we've experienced so far: - On the way home from picking the new RV up from the dealer, the microwave door kept opening and slamming shut and the glass plate flew out and shattered. The latch wouldn't hold it shut. It was replaced with an identical microwave which also would not stay latched. An ugly external latch was added, and when that didn't hold it shut, a strap, like a seatbelt, was installed to hold it shut when traveling. We had to pay for that strap because, by then, it was outside of the 1 year warranty: the Nexus dealer said that they argued with Nexus, but coverage was refused. I contacted Nexus and they agreed to reimburse me, but then they changed their mind, indicating that the Nexus dealer's service department should have contacted the microwave manufacturer, and they denied that the dealer contacted Nexus... so too bad for me. They suggested I contact the microwave manufacturer myself! -on our first camping trip, 2 days after picking up the new RV, the fenders under cab doors fell off. -the water tank collapsed. -the slide hung at a severe angle. -the camper separated from the cab. -the bathroom door fell off. -the water pump failed. -some of the heat shields fell off. -the refrigerator slid out of it's compartment on one side (we found the attachment screws in the bag with the manual), -the levelers didn't stay in place and alarmed during travel. -the tiny horn, maybe suitable for a golf cart, but certainly not a truck or RV, could barely be heard. We replaced it. -the radio unit never worked and had to be replaced. -the tiny, undersized, under-powered bathroom vent fan did absolutely nothing. We replaced it. -a very powerful magnet had been installed in the bathroom doorway to hold the bathroom door shut, making it extremely difficult to open the door. One could easily become trapped in the bathroom. (I am not exaggerating... it was that difficult to open the door.) The door eventually pulled the magnet right out of the wall, leaving a hole with a long screw sticking out of it, and I discovered this when I cut my arm on the screw. We removed the screw and it's no longer a problem other than the hole that needs to be repaired. The door has a good latch to hold it open while traveling, and there was absolutely no need at all for this magnet. -the kitchen faucet leaked under the sink and had to be replaced. -the shower leaked behind the wall and soaked the bathroom and bedroom walls and floors. -the refrigerator only cooled to 50 degrees and had to be replaced. -the awning didn't retract properly. -water leaks out the left side of the driver's visor when it rains. -the rain gutters are set up so that the water drains directly over the cab doors, pouring a steady stream of water onto anyone trying to get in. -something's wrong with the fueling assembly and it's very difficult to get fuel into it (takes a lot of time, and fuel inevitably spills down the side onto the ground, even filling slowly with both caps open to insure venting). -and, most recently, the wall panel next to the stove fell off. There was a single staple in it, and that was stapled into the thin air. -We keep finding screws and plastic parts on the floor after we've driven the RV. - The ride is terrible, almost as if there are no shocks at all. Very unpleasant and uncomfortable, and the violent bumping and jumping on all but the smoothest roads is certainly contributing to the continuing problems I've described. Negligence on Nexus's part, including poor design, poor manufacturing practices, and poor quality control, allowed this RV to be released for sale. About 2 months ago, I asked Nexus Management to consider taking responsibility for this by assisting us with replacing it at a low cost ( or even no cost, under the circumstances) with the same model, but made after they corrected the manufacturing process and implemented quality control. I reminded them again early in September. Nexus Management has not responded

    Lack of integrity…read more I ordered a Rebel in 2024 and the customer took delivery in 2024. Everything went well until a couple of months went by and I hadn't receive the spiff that Nexus said I would receive. Nexus had no problem taking our order. Kobe (our rep) has tried and tried to make this right and he totally understands where I am coming from. Today I was told that they are not paying it, remind you I have been waiting since August of 2024. I did my job and they should honor what they promised. As you know in sales some months you live or die by the spiff and this is a sizeable amount. It makes its difficult to back a product that doesn't back their sales team.

    Phoenix USA RV - rv_dealers - Updated May 2026

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