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John's RV Repair

5.0 (2 reviews)

Services - John's RV Repair

RV repair

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8 years ago

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7 years ago

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RV Parts Nation

RV Parts Nation

(48 reviews)

They erred by shipping me a duplicate order for 25' of seam tape. However, when I called, Trina…read moretook the info. and called me back right away. It was worked out quickly and she refunded me the duplicate order. Thanks for excellent customer service Trina in resolving my issue quickly.

On June 29 2025 I ordered a new Furrion chill cube ducted 18k btu A/C part # FACR18VSSA-AM-BL after…read morealmost 4 months of trying to get it running and buying almost every part or numerous of them and paying for rv service techs to come out and get it hooked up all have failed to do so as of 9-16-2025. Now I have wasted countless hours and $2k+ trying everything and anything to get it running threw the 2 hottest months of summer let alone having my 1 year old son here as well. I emailed them asking to return the unit and they denied me since I opened the box I have contacted both Lippert and Elkhart Rv Parts continuously threw this all only to recieve 1 email back from them a week if I was lucky. Yesterday all the pieces have finally come together and it turns out they packaged the wrong A/C unit (a unducted unit) into a ducted unit box and shipped it to me. So I wasted most of my summer threw excruciating heat trying to get it fixed to find out they packaged the wrong one. Now to say im pissed is an understatement, I contacted Lippert today and they said I had to contact Elkhart where I purchased it online, so I emailed them and now its a waiting game again, as far as im concerned Lippert packaged the a/c there just as responsible for the f*ck up and one of them will make it right and send the right unit and the one they shipped wrong will remain with me since they refused to return it months ago. I will use it in the front of my camper which is a unducted unit but not the one that burnt out and needed replaced originally. I am highly dissatisfied with them you spend that much money, you expect it to be right or fixed promptly not 4+ months later "hopefully". Id be extremely cautious dealing with these clowns because trying to get into contact with them is damn near impossible due to only source of contact is threw email, seems a little shady if you ask me personally.

Tiara RV Sales - The previous 5th wheel at a different location in FL.

Tiara RV Sales

(41 reviews)

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

Phoenix USA RV

Phoenix USA RV

(6 reviews)

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

John's RV Repair - rvrepair - Updated May 2026

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