We were strained in Topeka, IN with our Class A RV because the steps would not retract. We managed…read moreto get the RV in a safe location and I found RV Rescue on the Internet and gave them a call. Within a short period of time the two gentlemen from RV Rescue were able to get our steps retracted in order for us to drive the RV. We had an 8 hour trip ahead of us. They were prompt and did an excellent job and charged us a fair price. Would definitely recommend them! Thank you for a job well done!

I am from out of town had a flat tire rip some wiring out of my jacks on my fifth wheel he made…read moretime to come out and repair the wires .it was awesome. I would definitely recommend him to anyone or even drive back from Michigan if I needed some work done my RV

My sister and I are traveling across country. my sister needed some emergency repairs and when they…read morewere done with her they helped me with a broken tail light and to replace some lights that I had put off for too long. They have a great attitude and they are quick and efficient. They are also so friendly and knowledgeable. Thank you Michael and Nicholas!

From the owner: RigRite is a Nationwide mobile RV service company based out of the RV capital, Elkhart, Indiana…read more Our team of factory-trained and certified technicians comes to you—whether at your home, campsite, storage lot, or on the road—anywhere in the country. From roof reseals and electrical work to full system diagnostics, RigRite is dedicated to quality, convenience, and keeping your adventures rolling Rite.

Thank you to Custom Rv Repair for the awesome repair work on our 5th wheel trailer…read more Refrigerator is working and secure Slides coming in and going out properly Table brackets replaced and able to sit a cup of coffee on table without it sliding off. And last but not least the owner (Brian) was kind enough to let us stay on property using his power and water at no cost to us. Thank you to Brian (owner), Becky (office manager) and the awesome tech who worked so hard to get out rig done. You guys are amazing and we are very thankful and appreciative for what you did.

After replacing my gray water tank around the middle of May 2025 they inadvertently put a screw…read morethrough a hydraulic line while reinstalling the under belly. I was unaware of this until a month later I noticed hydraulic fluid seeping from the edge onto the frame. I checked fluid tank which was a quart low. I finally got it in for service July 15th in Dewey, AZ where they found the screw into the hydraulic line. After hydraulic line replacement and degreasing it cost me $1000.00. I contacted Custom RV repair several times and got the runaround as they said they'd have Brian call me which he never did. Don't trust this business as they won't back up their work or mistakes. B High

No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

Terrible decision to order from them. They make it impossible to return an order if you get the…read morewrong part. They wait and stall and won't reply with instructions until the return window of time expires. Do not use this vendor. They are so typical of the RV industry in general. Big promises but nothing more than stone wall until the consumer gives up and goes away. Zero or negative stars if possible

They erred by shipping me a duplicate order for 25' of seam tape. However, when I called, Trina…read moretook the info. and called me back right away. It was worked out quickly and she refunded me the duplicate order. Thanks for excellent customer service Trina in resolving my issue quickly.

On June 29 2025 I ordered a new Furrion chill cube ducted 18k btu A/C part # FACR18VSSA-AM-BL after…read morealmost 4 months of trying to get it running and buying almost every part or numerous of them and paying for rv service techs to come out and get it hooked up all have failed to do so as of 9-16-2025. Now I have wasted countless hours and $2k+ trying everything and anything to get it running threw the 2 hottest months of summer let alone having my 1 year old son here as well. I emailed them asking to return the unit and they denied me since I opened the box I have contacted both Lippert and Elkhart Rv Parts continuously threw this all only to recieve 1 email back from them a week if I was lucky. Yesterday all the pieces have finally come together and it turns out they packaged the wrong A/C unit (a unducted unit) into a ducted unit box and shipped it to me. So I wasted most of my summer threw excruciating heat trying to get it fixed to find out they packaged the wrong one. Now to say im pissed is an understatement, I contacted Lippert today and they said I had to contact Elkhart where I purchased it online, so I emailed them and now its a waiting game again, as far as im concerned Lippert packaged the a/c there just as responsible for the f*ck up and one of them will make it right and send the right unit and the one they shipped wrong will remain with me since they refused to return it months ago. I will use it in the front of my camper which is a unducted unit but not the one that burnt out and needed replaced originally. I am highly dissatisfied with them you spend that much money, you expect it to be right or fixed promptly not 4+ months later "hopefully". Id be extremely cautious dealing with these clowns because trying to get into contact with them is damn near impossible due to only source of contact is threw email, seems a little shady if you ask me personally.

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share