We purchased a brand new 2024 Nexus Verrado 28S in April 2024, and it started falling apart (literally) on the way home from picking it up at the dealer. Each time we use it, more problems arise. I've complained to Nexus, and they indicate they have implemented better quality control since our RV was built. They encouraged us to go to an RV show to see all the great improvements. Great! But we already spent our money on the one that's falling apart like a piece of junk. We've now had our RV for 1.5 years, taken it on 5 trips, and it has about 9000 miles on it. Here's a list of most, but not all, of the problems we've experienced so far: - On the way home from picking the new RV up from the dealer, the microwave door kept opening and slamming shut and the glass plate flew out and shattered. The latch wouldn't hold it shut. It was replaced with an identical microwave which also would not stay latched. An ugly external latch was added, and when that didn't hold it shut, a strap, like a seatbelt, was installed to hold it shut when traveling. We had to pay for that strap because, by then, it was outside of the 1 year warranty: the Nexus dealer said that they argued with Nexus, but coverage was refused. I contacted Nexus and they agreed to reimburse me, but then they changed their mind, indicating that the Nexus dealer's service department should have contacted the microwave manufacturer, and they denied that the dealer contacted Nexus... so too bad for me. They suggested I contact the microwave manufacturer myself! -on our first camping trip, 2 days after picking up the new RV, the fenders under cab doors fell off. -the water tank collapsed. -the slide hung at a severe angle. -the camper separated from the cab. -the bathroom door fell off. -the water pump failed. -some of the heat shields fell off. -the refrigerator slid out of it's compartment on one side (we found the attachment screws in the bag with the manual), -the levelers didn't stay in place and alarmed during travel. -the tiny horn, maybe suitable for a golf cart, but certainly not a truck or RV, could barely be heard. We replaced it. -the radio unit never worked and had to be replaced. -the tiny, undersized, under-powered bathroom vent fan did absolutely nothing. We replaced it. -a very powerful magnet had been installed in the bathroom doorway to hold the bathroom door shut, making it extremely difficult to open the door. One could easily become trapped in the bathroom. (I am not exaggerating... it was that difficult to open the door.) The door eventually pulled the magnet right out of the wall, leaving a hole with a long screw sticking out of it, and I discovered this when I cut my arm on the screw. We removed the screw and it's no longer a problem other than the hole that needs to be repaired. The door has a good latch to hold it open while traveling, and there was absolutely no need at all for this magnet. -the kitchen faucet leaked under the sink and had to be replaced. -the shower leaked behind the wall and soaked the bathroom and bedroom walls and floors. -the refrigerator only cooled to 50 degrees and had to be replaced. -the awning didn't retract properly. -water leaks out the left side of the driver's visor when it rains. -the rain gutters are set up so that the water drains directly over the cab doors, pouring a steady stream of water onto anyone trying to get in. -something's wrong with the fueling assembly and it's very difficult to get fuel into it (takes a lot of time, and fuel inevitably spills down the side onto the ground, even filling slowly with both caps open to insure venting). -and, most recently, the wall panel next to the stove fell off. There was a single staple in it, and that was stapled into the thin air. -We keep finding screws and plastic parts on the floor after we've driven the RV. - The ride is terrible, almost as if there are no shocks at all. Very unpleasant and uncomfortable, and the violent bumping and jumping on all but the smoothest roads is certainly contributing to the continuing problems I've described. Negligence on Nexus's part, including poor design, poor manufacturing practices, and poor quality control, allowed this RV to be released for sale. About 2 months ago, I asked Nexus Management to consider taking responsibility for this by assisting us with replacing it at a low cost ( or even no cost, under the circumstances) with the same model, but made after they corrected the manufacturing process and implemented quality control. I reminded them again early in September. Nexus Management has not responded read more

Lack of integrity I ordered a Rebel in 2024 and the customer took delivery in 2024. Everything went well until a couple of months went by and I hadn't receive the spiff that Nexus said I would receive. Nexus had no problem taking our order. Kobe (our rep) has tried and tried to make this right and he totally understands where I am coming from. Today I was told that they are not paying it, remind you I have been waiting since August of 2024. I did my job and they should honor what they promised. As you know in sales some months you live or die by the spiff and this is a sizeable amount. It makes its difficult to back a product that doesn't back their sales team. read more

Bought new 2023 Nexus Ghost 33DS from Blue Compass in FL a month ago. In fairness this RV was built April 2022, so after a year sitting there were several items needing attention, like A/C, Inverter, Side View Camera's, Couple Interior items. Nesa & the team at Nexus jumped all over the RV, doing whatever they could in 90 minutes to get us back on the road headed West. Too many times we only hear about the bad experiences, we'll this time we are thankful for the quick action and willingness to fit us into your busy schedule. Hoping for happy trails ahead! read more

I purchased a Nexus Verrado 28s from General RV in August and have put less then 2000 miles on it. From the first week I have had nothing but issues with it. A door lock was not fastening properly and the front USB plugs weren't working. I immediately reported this to General RV. I was able to rig the door shut so I could use the RV until the door could be fixed. On my first trip I had the two side skirts under the cab doors come completely loose. One was held partially in place by a sheet metal screw. The first in Ohio and the second one in Indiana. Thank god for the door step because the panels would have blown into the highway. A day later I cut my trip short after an electric outlet fall out of the wall causing the breaker to trip. I had zero power in back of the coach. Here it is going into February and I'm still waiting to get the repairs done. As soon as this vehicle is fixed I'm getting rid of it. I'm sure it will be at a loss but I don't want nor need the headaches that this has caused me. I'm done with the RV world. Poor quality control and the time to get things repaired are not worth it. I will just use my SUV and stay in hotels after this thing is sold ! read more

So, what do you get when you purchase a NEW NeXus Class C unit for over $100K? Problems!! After waiting almost five weeks for them to ship the generator...our FIRST trip included a leaky water pump, a slide-out that ripped the flooring, wallpaper that was lifting, warning lights that stayed on the entire trip, and an outside storage door that fell off. Even better...on our second trip, the back window shattered while driving. Coincidence maybe?! All of this to say, we had planned a summer of camping that didn't happen. Since signing the contract in April, we have used our RV for seven days in the past five months. Note...we are still waiting for NeXus to address the damaged flooring. It's a beautiful model with a lot of problems and poor customer service from the manufacturer. If you plan to purchase a Class C RV our advice would be to buy one you get to use. read more

An Absolutely exhausting and nightmarish experience, from beginning to end. In my experience, Nobody ever tells the truth at this organization, nor keeps their word. I flew down to the Factory to see the production line in person, and was seriously concerned to say the least. I witnessed a serious lack of care and quality. I'm not saying everyone there had the same attitude, but many did. I took a gamble, and lost! I have had nothing but assembly issues since the day I took possession. The dealership which the Factory directed me to, was new in selling their product; a 2018 Wraith model 33, but was not very helpful in correcting most the problems. They claimed they were not being paid to fix the Factory defects by Nexus, so they had no interest in doing so. As the customer caught in the middle, I have found myself helpless. There are so many defects in my RV, I had to make a list: - Power step was not functioning - Main cabin AC unit will not shut off or cool. - Master bedroom weather stripping under the slide out, was not sealing, which allowed daylight and odors to penetrate into the RV - The 2nd solar panel, nor (2) additional batteries I paid $4000 extra for, were not provided - Driver & Passenger captains chair armrest were extremely uneven, and therefore uncomfortable - Awning was dislodged from the track - Outside 120 volt receptacle needed to be a min. of 20 Amp circuit with a heavier gauge wire. It blows the 15amp breaker constantly, from using the mini compressor in RV. - Upholstery was coming loose at driver side seat belt area and dining area - The simulated wood wallpaper is pulling off doors and walls at various locations. Ex: bathroom door, etc. - The ac blower (front cabin) was blowing fuses - The cheap radio kept freezing, which also controls the side and rear cameras - All the cabinets, including the microwave, were falling after only 5000 miles of use. Had to be reinforced with additional steel brackets - The water heater door had cracked paint after the 1st use, and had to have it repainted - The auto leveling system was mounted so low, it scrapped every driveway it encountered. Had to raise them all up to avoid breaking the system - TV cabinet at cab over was not correctly. Had to have mill worker cut and rework to correct size - The rear cabinets were all too small, and had to have a mill worker make them larger - The water line under the main master bedroom was not plumbed correctly, and leaking everywhere. Had to install new lines to correctly - The backsplash in the kitchen had fallen off - The leather coaches had wrong size cushions. Had to have all of them reworked by a local upholstery shop - The dining table completely pulled away from the wall. Had to have it reinforced after 1st use - No ladder was provided for the cab over bed. Had to purchase and install one on my own - All the Cabinet drawers were sliding open while driving. This caused a Very dangerous situation, and had to have new hardware installed to avoid articles from flying out. - The horn could hardly be heard, causing a safety issue, Had to replace it. The list goes on and on, and is seriously twice as long. I have had the RV in for repairs a total of 4 times, which took approx. 6 months at a time. This means I have gone camping 4 times in 2 years, while making seriously expensive payments, without the benefit of the use. A law suit is in perfect order, but would take another 2 years, and not worth the time. Time that I wanted to spend making great memories with my children, but has been taken from me. Buyer beware. read more

We have a 2017 & have had nothing but problems- major roof leak, and another in the cab, slides malfunctioned two separate times, a propane leak, & the driver's mirror just fell off. We had it in for service & it was broken into! Nexus did replace the TV, but wouldn't help with anything else that was stolen, we had to take that up with our own insurance company. read more

I own a new Phantom Super C; our first RV. Our first trip is a marathon across the US to Vermont, then down south, then back to California. I love my RV, but it hasn't been a perfect experience. However, having studied a little, I knew to expect this. We decided to make a stop at Nexus in Indiana, having read that they offer tours. On the way I ran in to a problem too big for me to fix on my own, and I showed up on their doorstep. I had the single most amazing customer-service experience in my life. Connie took really, really good care of me, and my big problem got fixed! (A hydraulic line for the levelers needed replacement. I was really just hoping to get the part.) She also answered questions and I learned a bunch of things I didn't know. The tour was great, too, and I learned a lot about what went in to the making of my coach. I have to say, though, that I have 'RV envy'. Dave took us on the tour, and the new rigs he is building are beautiful. Thank you Nexus, and all the Nexus people! I'll never forget this and I'll be back in a few years (I hope) for an upgrade. read more

Horrible company. We bought a Phantom from Nexus in Sep 2016. Horrible quality. When you watch the owner's video that says that they use quality material is not factual. Our brand new RV has had numerous issues with mechanical things such as generator not turning on, fridge propane leaking, wall paper peeling off, wrong size mattress, wood work inside falling off, you name it. Cheap material and things are thrown together. Trying to communicate with the company about warranty work is a mess because they do not call you back for days. We will NOT recommend this company or products. There are competitors that offer far superior products and services. read more

9 weeks for repair on unit. Here are the problems with my 2022 35R 4WD Super C Nexus RV Hub cap bolts came off very first time unit was driven. Hub caps themselves came off very first trip. Distance for first trip - 30 miles. No ladder for overhead bed? With the amount of money spent shouldn't be an option but a necessity. Honestly, how does someone climb into the overhead bunks. No quick connect for outdoor grill, has been on order since 4 June 2021. Dealer problem, maybe, still not here on the 27th of August. Locks for side panels work sometimes, and sometimes they don't. Want someone into your Nexus, just lock them. Blind for upper bunk coming off the window. No one even used this bunk. Looks like exhaust pipe under carriage is coming off. If a bump is hit, it may just jam it into the bottom of carriage. Great radio. No CD as a advertised, but is touch screen. No SiriusXM radio, and no way to hook it up. Why no GPS? It looks as though it used to have a SiriusXM radio in it at one time, but took it out when the unit was built and not replaced. No connection for cable TV or Satellite. Can only watch over the air TV. If a satellite is attached to unit, how do you use it. How do you connect to park Cable TV? Shower leaks, but I don't know from where. Wet floors were the proof. 4 square foot panel under passenger door coming off and a danger to anyone behind me. Extreme danger to anyone following me, large or small. Any way to tighten up the driving, so loose it feels like it is going to turn over when making a quick turn or being passed by a larger vehicle. RV is not level. Back is lower than front. Having problems getting into my driveway with a 2" drop because back drags. 25-30 gallons of antifreeze used during trip from Nashville, TN to Springfield, MO. RV has been in the shop for six weeks now doing work. It is at the International Dealer in Lebanon, TN. They are doing what they can under warranty. Any of the stuff listed above warranted under International (while it is there), and some must come from dealer (but what). dluth@charter.net PNC(SW) Donald E Luth, USN, Retired 615-339-7831 read more

We bought our Nexus Bentley 38B deisel, in 2018, brand new. We also bought the extended warranty, thank God we did. This a horrible company and their customer service just as bad. They no longer make our RV and now we know why. The problems are just as the other unhappy customers have stated. Cabinets falling apart, upholstery is coming apart, table broke away from the wall and electrical outlets don't work. Also, the mudflap has broken 3 times because the tow package is designed wrong and makes contact with it. The biggest problem is one that could have caused great harm to me and my family. They attempted to cover up an installation problem knowing it could cause serious injury. We attempted to get some kind of assistance from their customer service, with no avail. Kacey, Cindy and Debbie were rude and very standoffish. We drop $300,000.00 on their product, which Nexus owner brags about on the video, and after 1 year they say that we can't help you anymore, suckers! Stop bothering us! Please, when you make a live changing decision on an RV, do yourself a favor and stay away from Nexus. read more

Wow these guy's are great. Its an RV factory so they give you a factory tour on demand and personal. One of the owners gave me the tour--very clean facility you really learn how motorhomes are made. Their product is priced very aggressively without a middle man. They also have a national service network. I am ordering a new "Viper" from them and will take delivery at the factory they have camp sites and I will stay for a few days to get use to my new motorhome. Great concept really good people!! NexusRv.com read more

I purchased a Viper and took delivery of it in November 2014. I have had nothing but problems with in the last 4 months. Three days after I took delivery the paint began to peel. The light strip over the bedroom slide went out after a couple of times opening the slide. The recliner broke after about 5 or 6 times opening the footrest. The sofabed caused a hole in the floor. Their solution, patch a floating floor. There are no electric outlets, you need dangerous extension cords. The inverter is undersized for the coach. Something electrical is always blowing, fuses, GFI. The electric awning switch was replaced and shorted out again immediately. Nexus ignores me. By the way. I had the coach repainted. It's now 5 weeks since they are suppose to reimburse me for the cost. Still waiting for the check. There's always an excuse why they can't service you Now I'm just being ignored. Beware this company isn't worth your money. read more