I ordered a RH side (passenger) Furrion S+ replacement camera and received a LH side camera. I have…read moreleft numerous voice messages by phone, also sent a text message per their online suggestion and have had no response for over a week. Their on-line returns portal freezes and won't let me complete the return. Absolutely unacceptable service.

No customer service! Received broken part. Filled out return ticket and emailed pictures. No…read moreresponse! Called several time, only to get a recorded message. No response to messages! Worst online ordering experience I have had!

I ordered a Combo CO/LP Alarm Detector to replace our expired unit. The price was very reasonable…read more I placed the order on 11-11-2025 and received the exact unit in new condition on 11-17-2025. A day earlier than they had promised. Not difficult to install and works great. They had also stated the unit expiration date would be 2030 or later (These units expire in 5 years) and it was 2030 as indicated in the product information.

ordered 2 accordian doors for Rv, didn't fit the interior bathroom so decided to send the one that…read morewas not opened back. be very Aware that you are responsible for the return shipping fee. be very aware that you will also be charged a restocking fee at 50% if you have "attempted" to install. at the cost of shipping now, it's a lot of money. of course they know this and promptly send you an email with a copy of their policies, How convenient... stay away from this place and buy through Amazon where returns are accepted with a restock fee or shipping fee. Very poor customer service.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

In October of 2021, what started out as a "what if" question... led us to Luxe and ultimately to a…read morelifestyle we never could have imagined. In 2022, we built our first Luxe, a 2023 47FB we named Penny. She became our home, office, and adventure partner as we embraced full-time RV living. In 2025, after almost 2.5 years in our Toyhauler, we stepped into the new 2026 Regent at the Tampa RV Show, and we knew it was time for a new chapter. When we began designing our 2026 Regent, Kristen played an incredible role in helping bring our vision to life. After living full-time in our first Luxe for almost two and half years, we knew exactly how we wanted our next coach to function for our family. Kristen took the time to truly understand not just what we wanted, but how we lived. She listened, asked thoughtful questions, shared her expertise, and helped us think through every detail. From designing features to the little touches that would make Charley feel like home, she helped us see the possibilities. Her knowledge, attention to detail, and genuine investment in our journey made the entire build experience exciting, enjoyable, and unforgettable. She didn't just help us build a coach. She helped us create our dream home on wheels. That level of support continued long after the build. Oscar has always been there to answer questions, share his knowledge, and help us better understand our coach. No matter when we've reached out, he's been a trusted resource and someone we've always appreciated having in our corner. When delivery day arrived, Joe and his team made sure Charley was everything we had envisioned. They took the time to walk us through every aspect of our new home, answer our questions, and ensure we felt comfortable and confident before leaving the factory. We stayed at the factory for five days and truly lived in our home to ensure all was exactly as we had expected! Most recently, during our one-year warranty visit (August 2026), once again the Luxe team delivered an exceptional experience. Leah coordinated the entire experience with warmth, positivity, and exceptional communication. From the moment we arrived, Kyle's knowledge and expertise immediately stood out. As we walked through our warranty items, he listened carefully, asked insightful questions, and shared valuable information. When we returned to pick up Charley, he took the time to thoroughly review everything that had been completed and continued to share his knowledge as an owner resource and educator. We left not only with a beautifully cared-for coach, but with an even greater appreciation for the people who stand behind it. We also recognize that experiences like ours are only possible because of the technicians, service professionals, craftspeople, and countless team members working behind the scenes. While we may not know every name, we are grateful for every person whose hard work contributes to the Luxe ownership experience. Over the past four years, we have owned two Luxe coaches, traveled thousands of miles, and embraced a life we once only dreamed about. Looking back, we're incredibly grateful that we took the leap. What started with a simple text message became one of the best decisions we've ever made. Luxe didn't just build Penny. Luxe didn't just build Charley. They helped make possible a lifestyle, a community, and a journey that changed our lives forever. For that, we will always be grateful.

We have hot water again in our LUXE! Our Truma hot water…read moreheater froze while we were traveling from Minnesota to North Carolina. I started investigating the issues and found that every piece that was plastic broke. After a bit of trouble shooting, several discussions with a fellow Luxe owner and a load of phone calls with Certified RV, I decided it was going to be cheaper and easier to replace the entire hot water heater. Tammy at Certified RV helped me get what I needed. Certified RV's tech Scott provided some valuable insight for the install as well. It is amazing how nice a hot shower in our own rig feels! A huge shout out to Tammy at Certified RV for all her assistance making sure she got me the parts I needed as soon as possible. She truly went above and beyond the normal to get us the parts. I am grateful for her, and everyone else at Certified RV, for their professionalism and support!

I just called the only number that is listed anywhere and talked to a receptionist who told me the…read moreforest river legacy series has been discontinued. I wanted to work with Forest River and build one from scratch into a super trailer of sorts. But not only is it difficult to find a phone number to anyone there's no contact information. Only a vicious circle of pages to click on going absolutely nowhere.

This company deserves LESS than one star. We bought a brand new Isata 3 in 2017. We love our coach,…read morebut about 2 years ago the dinette benches start cracking and peeling. When we reached out to the company we were told that they were aware of the faulty material used and in "good faith" we were told we could purchase a new dinette at their cost. Here is the actual response from Forest River: "I can absolutely help you with getting this dinette replaced, however it will not be the same style or color as what you currently have which means it will not match any of the rest of the upholstery in your unit. To place this order through us, you also must have a commercial address to have this shipped to as it will be shipped on a freight truck and will need a forklift to unload. I have listed the 3 color options in the attachment of this email, and the price for the dinette booth is listed below. The price for this booth is OUR cost, which is our "special" for the peeling furniture. I have included a picture below of the new dinette booth style. Please note, it's not a wrap around style like you currently have. The price for the 3 different colors is the same. The two options we offer for ordering this would be for you to provide your address and credit card information via email or filling out the attached order form. These are the only two options we offer for ordering. You are also welcome to order directly from Lippert. F100626595 : DINETTE BOOTH, 42" ETNA STORM 2025.5 (MILANO DECOR) $1,220.85 + tax and freight shipping ($250-$350)" Sara Benner, Mark Benner, Bryan Knight and Dynamax will NEVER see $1.00 from us again. They knew there was a problem and chose to do nothing about it! Hope this saves someone else shopping for a coach. Run from Dynamax and Forest River. There are too many other companies that will treat you as a valued customer."