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    Facility Direct

    5.0 (1 review)
    Open 7:00 am - 4:00 pm
    Updated 1 month ago

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    1 month ago

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    Spencers TV & Appliance

    Spencers TV & Appliance

    3.0
    (4 reviews)

    The front desk is unprofessional, a smart a**, rude, and very condescending. Need to evaluate your…read morecustomer service! Please do..check the camera of our interaction on 10/25/25 between 10-12. I walk in go up to the counter with the window. We both say hello I hand him my invoice the receipt for the stove I purchased. He asked me have you been here before, "I said yes," he said, "do you know where the warehouse is at," I said "yes" he said, "OK" hands me the invoice back and tells me to go to the warehouse. I get back there. They come down and tell me that he says I need to come back up there and show him my ID. OK, why didn't you tell me that when I was in there? Then when I get in there, I ask him and he tells me he said none of that...that he said welcome to the warehouse. When I asked him, why didn't he stop me from going out the door then and ask what I need?? He points to his computer and says I was doing my job...what!? Your job is to help a customer that just came in. So I'm completely baffled by this interaction if you said welcome to the warehouse, why did you hand me the piece of paper back and not ask me what I need as I'm walking out the door? He also tells me this is being recorded good because this interaction needs to be looked at. It was completely unprofessional, rude and made absolutely no sense, accept maybe covering himself for not doing his job correctly. Not to mention when we get home and unpacked the oven you could tell it seems to have been used and we had to scrub clean the range because the plastic that's supposed to be there to protect it was removed! I feel that this was due to him!! This was my last purchase from here...won't ever purchase another item from here, but I do have to say someone called me from there after I contacted them about the condition and they are having a new cooktop ordered and they're coming out to replace it.

    We needed a range for our rental in Arizona City. We got someone on the phone at Spencers after…read morespending several days of searching. We got a rock bottom price on a brand new stove. Arranged for delivery ($60) and setup two days later. They texted us four times, so we were right on top of the situation and never left our house. It was a pleasure doing business with them.

    Facility Direct - contractors - Updated August 2026

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