I purchased a refrigerator at Spencers TV and appliance and unfortunately the unit seemed to have…read moreinherent problems.After breaking down twice I contacted Spencers and was put in touch with Omar who seemed to have resolved the issue by providing me a loaner unit while he spoke with the manufacturer to replace my broken unit with a brand new one.

I have been a Spencer's customer for over 40 years. Every interaction I have had with them has…read more been positive. No high-pressure sales tactics. After the purchase, the delivery and installations have gone well, with no issues. Spencer's lives up to their advertising. They have the best prices, a great inventory, delivery and installations are the next day... Their team members are all kind, knowledgeable and efficient. Thank you.

Quick response for quote. Clear communication for repairs…read more Quality technical knowledge Can't thank Rick enough for helping to bring my fridge back to life

Rick is great! Knows his stuff and is good at recommending new appliances if your old ones need to…read morebe replaced.

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

There is a reason these folks have such a great rating on Yelp reviews. They are amazing! David…read morecame out and did a complex electrical repair on our built in fridge which saved us from having to purchase an expensive new freezer door. If you need an appliance repaired. THIS is your company.

I had a really good experience at this Best Buy on my recent laptop shopping. Unfortunately, my…read morelaptop fell and the screen cracked so it was time to get an upgrade. Wow I probably could've just gotten the screen repaired. The laptop itself was over four years old, so it was time to get a new one, especially since I use it heavily for work. On this occasion, I had been looking at getting a HP Omni three as they had a special at Costco but they did not have any at the warehouse to try. I noticed that at Best Buy they did have that HP Omni three to be able to try on display to see if I liked it. And I'm so glad that when I tried it in person I discovered I did not actually like that laptop setting. So thankfully, I had to help from Tarj and Maddie. Tarj showed me the Lenovo yoga two and one 14 inch laptop, which was on sale due to their 60th anniversary of being in business. I like Lenovo's but usually they're a little bit out of my price range so I was really excited because this one was like $500 off so it was within the price range that I wanted to be in for my new acquisition. I really battle between the Lenovo yoga and the HP Omni X 2-in1. So I made some notes, went home and did a thorough evaluation of which would be the better purchase based on my usage for my work and then also durability. Hands-down Lenovo yoga was the winner and actually the percentage was higher for the sale off and so was getting a really good deal as opposed to you could typically get that Omni X closer to about the price that it was being offered however, for the Lenovo it was solidly $550 off and the processor was made in 2026 so I was getting an updated. So I end up ordering the laptop on Best Buy's website using my credit card because with my credit card provider I would get an additional year warranty and that also include accident insurance for up to $500 so I ordered it on the website and opted to pick it up. Usually pick up process is pretty easy, but I think because this was a high-end purchase it had to go through some additional verification to ensure it was not a fraudulent purchase. Again on this day, Tarj help me by calling the verification center, and making sure that I can take my laptop home without having to come back since I was coming from the gym. I so far and really happy with my purchase and happy with my experience at Best Buy. I did sign up for their $29 membership which allows me to try this laptop in my home for the next 60 days which is a little bit longer than the traditional 15 day return policy. Check this place out all the staff there were really friendly and I'm happy that there were nearby and helped me when I was in a bind so that I could get back to work.

Extremely Disappointing and Uncomfortable Experience at Best Buy on Ray Road in Phoenix…read more This evening around 8:00 PM, my husband and I visited the Best Buy on Ray Road in Phoenix with one of our sons. We were there with every intention of purchasing PC systems for both of our boys. This was supposed to be an exciting shopping experience because we were planning to surprise our children with new computers. When we entered the store, we were greeted by a male employee at the door. I asked where we could look at the PC systems, and he pointed us in the appropriate direction while speaking into his headset. We were then assisted by an employee named Taj. My husband began asking him questions about the computer systems, and at one point asked if he could show him some camera holders. While my husband was speaking with Taj, I remained in the PC area with our son looking at the different systems. Shortly afterward, another employee, Lacy, approached me asking whether I needed assistance. I explained that we had already been helped. However, she continued lingering around me and repeatedly asking questions while also communicating through her headset. My husband eventually returned visibly upset by his interaction with Taj. When Lacy continued questioning me about the PCs, my husband politely explained that we had already been assisted. Rather than acknowledging him, she continued directing her questions toward me. Shortly afterward, two additional employees approached us and asked, once again, whether we needed assistance. At this point, the repeated attention had become extremely uncomfortable and felt less like customer service and more like we were being watched or monitored. The interaction ultimately became so uncomfortable that my husband decided we would take our business elsewhere. What makes this especially disappointing is that we entered the store prepared to spend a significant amount of money on our children's computers. Instead of leaving excited about our purchases, we left feeling judged, unwelcome, and profiled. As a Black family, the experience left us deeply concerned that racial bias may have played a role in how we were treated. I cannot say what was in each employee's mind, but I can absolutely speak to how the interaction made us feel and how differently the experience unfolded compared with the welcoming customer-service experience we expected. Please do not assume that a Black customer is unable to afford the products they are looking at, is merely window-shopping, or is there for the wrong reasons. You cannot determine someone's financial situation, intentions, or tax bracket based on their appearance. If Best Buy is going to promote an inclusive shopping environment, then that standard needs to be reflected in the actual customer experience. I strongly encourage management and corporate leadership to review what happened, speak with the employees involved, review any available store footage, and provide additional training regarding racial bias, profiling, respectful customer interactions, and treating every customer with the same level of dignity and respect. We came into Best Buy ready to make a major purchase for our children. We left feeling so uncomfortable that we decided not to purchase anything and will be taking our business elsewhere. This experience was unacceptable and deeply disappointing.

OMG I found the best Halloween decoration here super tall. I wish it was more scary though but like…read moreit'll do, I can't wait to make like a little tunnel and at the end of the tunnel it'll just be like the giant scarecrow. I don't know how I'm gonna make it but like it'll be cool promise.

Easy in and out plus the people I spoke to and asked questions of had the answers right away! You…read moredon't get that very often anymore! Great experience

The front desk is unprofessional, a smart a**, rude, and very condescending. Need to evaluate your…read morecustomer service! Please do..check the camera of our interaction on 10/25/25 between 10-12. I walk in go up to the counter with the window. We both say hello I hand him my invoice the receipt for the stove I purchased. He asked me have you been here before, "I said yes," he said, "do you know where the warehouse is at," I said "yes" he said, "OK" hands me the invoice back and tells me to go to the warehouse. I get back there. They come down and tell me that he says I need to come back up there and show him my ID. OK, why didn't you tell me that when I was in there? Then when I get in there, I ask him and he tells me he said none of that...that he said welcome to the warehouse. When I asked him, why didn't he stop me from going out the door then and ask what I need?? He points to his computer and says I was doing my job...what!? Your job is to help a customer that just came in. So I'm completely baffled by this interaction if you said welcome to the warehouse, why did you hand me the piece of paper back and not ask me what I need as I'm walking out the door? He also tells me this is being recorded good because this interaction needs to be looked at. It was completely unprofessional, rude and made absolutely no sense, accept maybe covering himself for not doing his job correctly. Not to mention when we get home and unpacked the oven you could tell it seems to have been used and we had to scrub clean the range because the plastic that's supposed to be there to protect it was removed! I feel that this was due to him!! This was my last purchase from here...won't ever purchase another item from here, but I do have to say someone called me from there after I contacted them about the condition and they are having a new cooktop ordered and they're coming out to replace it.

We needed a range for our rental in Arizona City. We got someone on the phone at Spencers after…read morespending several days of searching. We got a rock bottom price on a brand new stove. Arranged for delivery ($60) and setup two days later. They texted us four times, so we were right on top of the situation and never left our house. It was a pleasure doing business with them.

I had a great experience with logos Ryan went above and beyond for me! Ryan was hard-working,…read moreknowledgeable, and gave me great expert opinion that helped my decision making. The $95 service call was so worth it because Ryan was so helpful, I highly recommend him to anyone looking to have appliances repaired

Great service and fantastic repair work. He was on time and he was well mannered and professional…read more I'd recommend him to anyone who needs appliance repairs.

Love this place! Customer service is excellent (fast and friendly), they have an awesome rewards…read moreprogram and the coolest giveaways every few months (beach bucket, mini cooler cup). They also offer very fast delivery

I had to stop and pick up some things for a project I was working at home. I hadn't been here…read morebefore but I was in the neighborhood I am glad I stopped because this may just be my new Lowes moving forward. The parking lot was almost empty, as was the store. I've hit Lowes and the Home Depots at all hours of the day but I've never seen one this deserted. It was strange because it's conveniently located next to all sort of neighborhoods. I guess people just don't have things break in this part of town? I didn't have any issues finding the parts I needed, and there were plenty of employees available to point me in the right direction for them. This was probably the less stressful trip to Lowe's I've ever had as I didn't have to deal with all the sheeple.

This place is located on the West side of Alma School South of Warner…read more It is a fairly small store. It mainly has washer, dryers, and refrigerators. Worth a look if you are looking for those particular appliances.

Save your money and go Anywhere else! Very poor quality. I bought a top-of-the-line washing machine…read morejust 18 months ago and it's already stopped working.complete lack of empathy or assistance from the store. As a single mother on a tight budget, I relied on this machine and invested in it expecting durability and reliability. This experience has been incredibly stressful and disappointing.

Excellent response time. Answered all my questions and provided outstanding repair service…read more Definitely will be my " go to company " for appliance maintenance.

As a single mother I find it very hard to get honest contractor services without feeling taken…read moreadvantage of. I have had my fair share of experiences. Quality On-Site definitely did the opposite, My refrigerator stopped cooling and another company quoted me over $1000 to repair it. I couldn't afford it and felt like I was being oversold. I decided to get a second opinion and that was exactly what I did. Carson and Crew replaced a failed fan and fixed the problem for a fraction of the price. I'm happy I have found a company that I can trust and I will call them again with any issues