LOVE LOVE LOVE THIS PLACE! The girls are AMAZING Savannah always has a smile on her face and knows what products and services to reccomend to get desired results. Studio is always clean too read more

Fabutan / Hush Lash Studio - Glowing! - Tanning Near Me - New Westminster, British Columbia

I have been a client of Fabutan at #109 - 607 Belmont Street in New Westminster since 2007 when it was owned by David. When Mandy Burton purchased the franchise in January 2013, I continued and have always been very satisfied with their services. Unfortunately, for medical reasons, I can no longer tan. I am diagnosed with benign Seborrheic Keratosis (SK) with residual damage that is ongoing. The treatment is repeated liquid nitrogen which is painful and unpleasant but something I will have to endure about every 4 - 6 months ongoing. I decided willingly to purchase tanning minutes and am in no way blaming Fabutan for my condition. However, I have been a client for over 15 years and with 648 minutes remaining on my package, I was hoping for an alternative, preferably self tanner lotion. On August 19/22 I left me first message requesting that Mandy Burton call me and over the next few weeks I left 4 more messages that were not returned. My call was never returned by Mandy but on September 17/22, Krista called me on Mandy's behalf. She said that Mandy was both a mother and a business owner and this did not permit her to return phone calls. Thousands of women run businesses and raise their children so this to me is not an acceptable excuse. I had to explain my situation over to Krista and her response was that she is a "licensed aesthetician" and knows that SK is a hereditary condition and nothing to do with tanning. She is partly right, it can be hereditary but according to my doctor and my dermatologist tanning beds are also to be blamed. On September 19/22 Krista phoned me again and offered 4 spray tans in lieu of my 648 minutes, I told her that I do not like spray tanning and said I would rather product instead. Although I don't understand why, Krista would not consider this as an option. I asked again that Mandy call me but it is now almost 4 months later and this has not happened. I am very disappointed but would like to leave this message for Mandy: "If you are going to have someone do your bidding for you, don't let an unqualified person give a medical opinion. It is both reckless and irresponsible." read more

Update on my review below... My lashes were done Dec. 02,2107 and I have just received a call from the manager to address my bad experience. Wow unbelievable...month and a half later.... what wrong with this... this shows customer service is very bad! I totally agree with you Michelle Brown, I had my lashes done last Friday and they are falling out. I was told they would last at least (2) weeks. "That is not happening!" I have been so careful on the care of my lashes - I even paid additional cost for the lash serum, and the mascara. I am so disappointed. I called to let them know, and they did say they would have the manager call me and Morgan said maybe I could come in and they would fix this for free. I really do not wish to have them fixed by them as not only are they falling, when they get wet they turn upside down; twist and it was embarrassing when I was told "what is wrong with your lashes" This place is very expensive to maintain lash extensions. I feel if you go to this place you would need to get a guarantee that if you have problems like this in the first two weeks of getting new lashes and you are NOT happy with service that was provided to you would be given a refund or even partial refund. But that is not going to happen. I would not recommend this place for this service and I will indeed tell everyone I know to research other places that have before going here!!! Waste of my hard earned money. read more

Beyond terrible customer service, I would give no star and a red warning sign beside their name if I could. I feel scammed and disrespected, I am claustrophobic and can't wear mask, they basically took my money and signed me in for a month, never mentioned anything about mask, and on my 4th session they refused service because due to medical reasons I can't wear a mask and they aren't refunding my money for the rest of the month. And when I asked for refund the woman with fake eyelashes and black hair threatened to call the police and asked me to leave, imagine after 4 sessions and no mentioning about mask. On my forth session, and after me being there for 10 minutes chatting with her, suddenly she turned 180 degrees and said you have to leave now or I am calling the police, because you are claustrophobic and can't wear a mask. How scary and frightening... They also don't clean their bed properly, each time I have been there , the beds smell like lotion. Their sink has been plugged and they simply don't fix it. There is a hole on the stool they put in the room and if you put your jewelry there it falls into the garbage can underneath it, and they don't bother to fix anything. The woman with the black hair and fake eye lashes is extremely unprofessional and strange. DO yourself a great favor and DO NOT GO THERE... read more

Clean, comfortable and great staff! They are so welcoming and happy to answer all your questions. I recommend this studio to everyone!

OHHHHH tanning, I miss you so! This place is awesome. Well it was when I went there more often. I haven't gone much since David, the owner, isn't in there as often. The weekly daytime staff have always been nice and friendly but over the years the evening staff have not been so nice. I still am devoted to them and not tanned anywhere else. read more

This is by far the best tanning solon I have ever been to. The management and staff are very welcoming and professional. They change their bulbs regularly and keep the beds and areas very clean. They also offer lashes there as well as long as red light treatment which Is beneficial. The tend to tanning safety regulations as well. This is the best experience for service and overall keep up of a tanning hands down. read more

I get my eyelashes done here and go tanning the staff is always extremely friendly and helpful would definitely recommend their services