I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

What a great storage facility!! I rented a unit thinking I had to use it but ultimately didn't need…read moreit and didn't move my items in the day I was supposed to move in. The storage mart employee called me after emailing me asking if I still needed the unit. I told him I didn't but assumed I lost my money (which was the most reasonable price in my area). He told me they could just vacate the unit and return my money even after I said to him that I was okay with them keeping the money since they did work on my behalf and I signed documents. I mean how often are businesses understanding and as helpful as Storage Mart is?! That made my day, thanks so much and I highly recommend this business!!

I love this place and appreciate the clean facility and friendly staff. I would gladly give it five…read morestars, except that there are serious issues with security. These include the back gate left unlocked and wide open as displayed in my photo. To make matters worse, the buildings are left unlocked 24/7, and many units have hollow core doors. So much t would be a small matter for someone to enter, put their fist through storage unit doors, and empty the place. As a former police officer, my advice is to keep the back gate locked at all times. Lock the buildings at night, and replace hollow core doors --including the one to the office -- with solid core. And while you're at it, a basic alarm system would be well worth the expense. If you did these things, your property would beat anything else in NVA hands down.

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

All the great reviews about Kevin and CubeSmart on Draper Dr. are spot-on! He was extremely helpful…read morewalking us through the steps of entering and loading up our unit after we had reserved it online. We just started with them but, so far, everything seems great!

With majority of the storage units gone, was still able to get a unit and thankful to Erol, was…read moreable to help me and even gave me n additional discount afterward, very kind man and was patient after sorting through the dilemma that had occurred.

While my contract states that rates may increase with 30 days' notice, the issue is not simply that…read moreprices went up. The issue is the pattern. Public Storage continues to advertise units -- including units identical to mine -- at significantly lower rates on their website, while simultaneously raising my rent after just a few months. This creates what feels like a classic bait-and-switch structure. If the lower pricing is truly an introductory rate, it should be clearly and transparently labeled as such. Instead, the advertised prices appear as standard rates, drawing customers in at one expectation and then escalating shortly after move-in. Even more concerning, these "lower" rates remain publicly advertised while existing tenants are charged substantially more for the same unit size and location. That is misleading and undermines consumer trust. Providing 30 days' notice does not automatically make a pricing practice fair or ethical. Transparency matters. Consistency matters. Advertising one price while routinely charging another shortly thereafter is problematic. Consumers deserve clarity -- not pricing strategies that feel engineered to secure commitment before increasing costs.

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

Poor customer service for an 85 year old. We need lots of TLC. They don't answer phone nor are they…read morein the office when one stops by. Some of us need lots of help and your Pickett office doesn't give it. I drove 9 miles to get buy boxes and nobody there 2 times. I get so frustrated that I want to cancel my unit and tellll American Express to stop payment for lack of service. Better start improving service. This is a potential 5 year rental for our family belongings, so you would think you care more. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

After three months they increased my rent by 30%, with just a matter of fact email as though a 30%…read moreincrease was somehow normal... Public Storage is not a good company and I will get out asap.

Joeseph was great. Came in at 555pm and he happily and gracefully helped me get everything I needed…read moredone for an auction unit within 5 minutes. thanks for your help Joeseph.

Don't go here. 1…read more Every worker is rude and unhelpful. 2. The elevators never work, constantly break and are broken. The dolleys are also always broken and lost. I have not been able to use the elevator or a dolley the last 5/6 times I went back. Makes everything less efficient. Place is so run down. 3. The actual location is so disgusting. There are numerous spiders, bugs and rats. Spaces are in creepy buildings that are NOT temperature controlled. 4. They raise the price with no notice after a few months. I was a long term customer (no other storage place was open on the holiday I moved down) and they increased my rent 4 times within one year. Avoid at all costs - not worth it.

I had no idea that the rent just goes up randomly here. I just got off the phone with the manager…read more He said that the rate always goes up a few times a year. I supposedly received notice in the mail. 50% in one month. I was told it will be even worse over the summer. The only reason I gave it a 2 star instead of 1 is because the site manager kindly explained this to me.

Good storage facility. Booking online and moving out online was a nice feature. The mobile app…read moreaccess was nice too. Moved in end of July 24' and decided to move out Jane 25' after a notice of renting going up. Good place though!