Fairfax City Self Storage is a well-managed, friendly, well-maintained climate-controlled facility…read morelocated on Pickett Road just off of Route 236 (Little River Turnpike/Main Street). Kathryn was the person who help us set up our storage needs and was there when we vacated after our needs changed. She was a joy to work with and someone I would recommend you get to know. She epitomizes customer service! If we find that we need storage in the future, we will definitely be going back to Fairfax City Self Storage.

I used this facility for a little over a year. It is well managed, secure, and the process of…read morereserving a unit couldn't have been easier. I highly recommend them!

I am checking rates at this time and I had called this company to compare rates and they were…read morepleasant on the phone. And welcome me to come by any time to check out each size. Mentioned that they give discounts to students and people continuously rent from them every 6 months. Because I resell items- I'm looking for a space the hang clothes and items to photograph and post online. It's kind of hard to find a place that's accessible any time, bright and with the ability to add shelving.

What a great storage facility!! I rented a unit thinking I had to use it but ultimately didn't need…read moreit and didn't move my items in the day I was supposed to move in. The storage mart employee called me after emailing me asking if I still needed the unit. I told him I didn't but assumed I lost my money (which was the most reasonable price in my area). He told me they could just vacate the unit and return my money even after I said to him that I was okay with them keeping the money since they did work on my behalf and I signed documents. I mean how often are businesses understanding and as helpful as Storage Mart is?! That made my day, thanks so much and I highly recommend this business!!

It was so easy to reserve a storage unit by calling the number I found on Yelp! even though it was…read more5 pm on a Thursday night. I was packing like a fiend, because the office was going to close at 6, according to Yelp! Then, about 5:15, I get a call from Kevin, the general manager. He just wanted to let me know that he knew I was packing and that if I were a little late, that he'd be waiting for me -- HOW AWESOME IS THAT!!!!! I ended up being able to make it a little before 6, but he took his time with me explaining their very user-friendly system to their very clean facility. They had dollies available for me to move my stuff to the right unit. Temperature controlled, clean, very brightly lit -- I didn't feel unsafe at all, moving stuff into the night. I'm so glad I found this place, and I'm so grateful for the thoughtful and helpful manager I met!

Kevin & Alex made my check in process effortless and provide knowledgeable answers to all my…read morequestions! Give them both a raise!!!

An excellent storage facility. The rental process is very fast and easy. I was very lucky to have…read moreMr.Erroll Robinson to guide me through the signing of the contract. He was friendly and very helpful, patient in showing me the deferents sizes so i can choose the right one. I definitely recommend this facility to anyone looking for a convenient storage facility. the place is very clean. I feel confident that my belongings are stored in a clean a safe environment.

While my contract states that rates may increase with 30 days' notice, the issue is not simply that…read moreprices went up. The issue is the pattern. Public Storage continues to advertise units -- including units identical to mine -- at significantly lower rates on their website, while simultaneously raising my rent after just a few months. This creates what feels like a classic bait-and-switch structure. If the lower pricing is truly an introductory rate, it should be clearly and transparently labeled as such. Instead, the advertised prices appear as standard rates, drawing customers in at one expectation and then escalating shortly after move-in. Even more concerning, these "lower" rates remain publicly advertised while existing tenants are charged substantially more for the same unit size and location. That is misleading and undermines consumer trust. Providing 30 days' notice does not automatically make a pricing practice fair or ethical. Transparency matters. Consistency matters. Advertising one price while routinely charging another shortly thereafter is problematic. Consumers deserve clarity -- not pricing strategies that feel engineered to secure commitment before increasing costs.

My daughter moved out of an apt in DC and moved to Richmond, VA. She was with her sister. Both of…read morethem agreed that the movers were great and our estimate was close to what we were quoted. I would recommend Global Moving Systems to anyone that is moving. Thank you Global Moving Systems! Vickie M

Worked with Dago and Alex on my move this past weekend. They were very efficient and quick!…read moreWere through and careful with the move!

Public storage is a clean, great storage place with controlled climate so your belongings are…read moresafe while being stored. The staff is friendly and very professional! The sizes of the rentals vary from small to large units with cameras in place for security's measures. This place also has a security gate in front of the entrance so only customer are allowed in! Super safe, very clean and convenient for anyone who is searching for a great storage unit to rent!

Poor customer service for an 85 year old. We need lots of TLC. They don't answer phone nor are they…read morein the office when one stops by. Some of us need lots of help and your Pickett office doesn't give it. I drove 9 miles to get buy boxes and nobody there 2 times. I get so frustrated that I want to cancel my unit and tellll American Express to stop payment for lack of service. Better start improving service. This is a potential 5 year rental for our family belongings, so you would think you care more. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have had many storage units over the years, the most recent ones at Public Storage facilities in…read moreNew York and Northern Virginia. The contrast between this location and the others is stark. This facility is clean and well-maintained. They provide their customers with a bathroom! (So rare!) There is management on-site during business hours. And that manager is a pleasure to work with. You will enjoy interacting with Emad. He is helpful, courteous, and you can tell he is devoted to doing a good job. I already planned to write a good review about him before move-in day because my phone interactions with him were such a breath of fresh air after my most recent experience with surly storage staff. And after the small ways he went above and beyond the day we moved in, I didn't want to let another day pass without recommending this location to people in the area. Things like a smile during the process sound like they're not a big deal when you're hauling your belongings to a self-service storage place, but - you know what? - they ARE appreciated. Thank you, Emad, for a pleasant experience.

I rented a place and it does not exist no access to it and no one in the office and nobody answers…read morethe phone that they have at the door, this is the worst ever experience

Deepmala was very knowledgable and helpful. She was very…read morecustomer service oriented Great job!!!

I had no idea that the rent just goes up randomly here. I just got off the phone with the manager…read more He said that the rate always goes up a few times a year. I supposedly received notice in the mail. 50% in one month. I was told it will be even worse over the summer. The only reason I gave it a 2 star instead of 1 is because the site manager kindly explained this to me.