So we bought a 300 srt8 here in 2014. Loved the car but after a few months started having problems…read more Ubersox always says ubersox puts you first. Absolutely not!! What a joke. We called our sales man who sold us the car (alex mann) and he would never return our calls. We ended up trading it in for a wrangler at galena chrysler. Amazing people to work with would never buy anything anywhere else but galena Chrysler. So we screwed up again and bought another wrangler that i fell in love with at ubersox. My shocks broke through the frame and up through the back trunk! This shouldn't have happened 4 months after buying a $28,000 vehicle. When i went in they told me i didn't have a warranty! Ha! Went home looked at my papers and found a warranty so i went back and showed it to them. The service guys were decent and helpful but the manager derek is a piece of lazy sh!t. He wouldn't even come out and talk to us about our vehicle we purchased through him. They are fixing the issue but i recommend not going to ubersox due to the lazy manager and how they do not stand behind what they say. They definitely do not put you first at ubersox.

While on my way to an appointment in Iowa my tire blew out on the highway, luckily for me I was on…read morewhy 151 right next to Ubersox. After calling a few tow companies who didn't answer and AAA who's said they wouldn't even get to me for about 1 1/2- 2 hours I called Ubersox for help. Randy answered the phone and promptly sent a young man named Phil to rescue me, Phil arrived in minutes removed my blown out tire(my car does not come with a spare tire) and took me back to the dealership to settle the bill while he got a replacement tire for me and then returned me back to my car and replaced the tire. I was on my way within 1/2 hour of the blow out and was eternally grateful for their quick and friendly service!

I frequently use McGrath Chevyland for all needs with my car. I used to drive a 2013 Chevy Spark…read moreand they worked on it quite a bit. Oil changes pricing are reasonable if you buy a 3-pack but all other work I had done to my car was fairly expensive but was guaranteed work. I recently purchased from McGrath Chevyland a 2019 Chevy Spark. Two gentleman, Scott and Shawn, both helped me with my purchase and I am very grateful for their assistance and for their patience with all of my questions. I now have warranty on my car for awhile and plan to return to McGrath Chevyland in the future for my Chevy car needs. Overall, great experience!

EXTREMELY DISAPPOINTED -- GET A SECOND OPINION BEFORE TRUSTING THIS SERVICE DEPARTMENT…read moreWe purchased our 2019 Chevrolet Silverado 2500 HD diesel from McGrath on August 22, 2022. It was a certified vehicle, and we had a trade-in. Like many people who make a major vehicle purchase, we later questioned whether we had paid more than we should have. But we accepted our decision and continued doing business with McGrath, including having them perform routine maintenance and oil changes. Unfortunately, our recent experience has completely changed our opinion of this dealership. We recently developed a problem with our truck. My husband is a mechanic himself, but because today's diesel systems are considerably more complicated than they once were, he felt it was best to have a qualified diesel technician diagnose the problem. We took the truck to McGrath and were told they would put it on their computer and determine what was wrong. After keeping the truck for a couple of days, McGrath told us the problem was an injector and connector and estimated the repair at approximately $4,000. We were shocked. Rather than authorize a $4,000 repair, we decided to investigate further and get a second opinion. We picked up our truck from McGrath and were charged nearly $400 for the diagnostic work. Here's where this experience became particularly disturbing. We took the truck to another certified diesel mechanic and explained McGrath's diagnosis. After examining the truck, he told us he did not believe the injector or connector was the problem and suspected the wiring harness. We left the truck with him this week. He was right. The problem was the wiring harness, not the injector and connector. The truck was repaired for approximately $500, and it is now running perfectly. So let's look at the numbers: McGrath's diagnosis: Injector + connector McGrath's estimate: Approximately $4,000 McGrath's diagnostic charge: Nearly $400 Actual problem: Wiring harness Actual repair cost: Approximately $500 Result: Truck running perfectly That's not a small difference. That's a $3,500+ difference in the proposed repair, based on a diagnosis that turned out to be wrong. We understand that diagnosing mechanical problems isn't always an exact science and that technicians can occasionally be wrong. What we cannot accept is being presented with a nearly $4,000 repair based on an incorrect diagnosis, and then being charged nearly $400 for that diagnosis. After years of doing business with McGrath, this experience has completely destroyed our confidence in their service department. We went there expecting professional, honest, competent service. Instead, we left feeling like we needed to protect ourselves by getting a second opinion and, thankfully, we did. Had we simply trusted the diagnosis and authorized the repair, we could have spent thousands of dollars repairing something that wasn't even the problem. That is unacceptable to us. We will not be taking our truck back to McGrath for service. And based on what happened to us, we strongly encourage anyone facing an expensive repair estimate to get a second opinion before authorizing the work. We aren't writing this because we are unhappy about spending money on our truck. We understand vehicles require maintenance and repairs. We're writing this because we paid nearly $400 for a diagnosis that was wrong, were given an approximately $4,000 repair estimate based on that diagnosis, and another qualified diesel mechanic found and repaired the actual problem for about $500. After this experience, McGrath has lost our business and our trust.

This dealership is a wonderful place to deal with. They are friendly and courteous and you don't…read morehave the high pressure long time weight that you do at bigger car dealerships. I've bought two vehicles from these folks now and the third I will purchase from here again, forget what you hear about JD BYRIDER. Forget the gossip forget all the crap the service center has wonderful people working in there and the big wink wink smile smile.

AFTER PURCHASING MY VEHICLE ALMOST TWO WEEKS AGO, MY CAR HAS BEEN IN THIER SERVICE DEPARTMENT…read more"Everyday" I've sat in my car once for a few mins until we learned it had a check engine light on the dash . Everyday it's something new about why my car isn't ready yet. I've lost so much money buying Ubers etc to get back and fourth. Their not understanding AT ALL.. you call them and they HAVE NO ANSWERS on how to help fix the issue, no answers on how to accommodate the customer on their bad doings .. THEY DO NOT CARE, the service department is a JOKE

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

We bought a used VW from this small dealership. A 2016 with only 96K miles on it. After roughly…read moreless 2 weeks & after driving less than 1000 miles, the car started smoking. We took it to a local VW dealer who after assessing it said the entire engine needs to be replaced. Parts & labor totaling around $20K. This dealership refuses to stand behind their car because we did not buy a extended warranty. The dealership who evaluated the vehicle indicated tinkering had previously been done to cover up issues.

BEWARE!!!!!!!! I bought a Buick Enclave from this dealership. They claimed everything was great and…read morethere were no issues, yet they refused to let me take it somewhere local to have it looked over bc "They didn't need someone to come up with a list of things that were wrong when they looked it over and know that isn't true". That was the red flag that I unfortunately ignored due to the fact I had driven 3 hours with a baby to come look at this vehicle. On the way home, it did this shutter a few different times that only got worse the more I drove it. After a month, I finally took it to multiple places to have it looked at and found that it needed a new transmission, timing chain, torque converter, among multiple other costly repairs that totaled more than what I even paid for it. I went to write a bad review on their facebook page only to find that it was no longer a page. Then I went to their website to see that it said "This dealership has no inventory", and then went to the places on their page where reviews can be seen and written and it said "This dealership is no longer available". Then I tried calling their phone number and it is no longer in service. These dirty crooks sold a bunch of crap to innocent people and either got busted or went off the grid before they were caught. I really hope it's the first of the two! How absolutely DISQUISTING! **Beware of Colton Henley and Jasmin Ripoll - Henley** They are CROOKS!

I have a car loan thru TFS. No problems so far, I will write updates if something arises. I bought…read morea 2020 Tacoma during the Covid-19 SIP. I work in essential services, so I don't shelter in place. I needed a vehicle, and went to the nearest dealer. I asked for a car loan with 0% financing, and after a few minutes, I got it! Smooth transaction, no problems. Now it might of helped that I'm a member of the "800 Club" and I was coached by a financial advisor. Good luck out there!

I have had my ex husband's Prius sitting outside my house for almost 3 months and need to sell it…read moreand give the money to my kids. Unfortunately he passed away on 10/23/21 and left his car to the kids. I called the probate department today and spoke with Caroline pronounced "Caroleene "at Toyota financial in Iowa. She was VERY nice and extremely informative. She explained how to access the account and get the amount due to Toyota. Hopefully I can sell it now!

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

Terrible! Purchased a $40,000 vehicle from them. When vehicle arrived, it had sensor codes and…read morecheck engine light on. Took it to the local dealership to be repaired and they kept it 4 days, because they couldn't get authorization for the payment for the total bill. Not only did I pay full asking price for the vehicle, I had to pay transportation fees, received the vehicle on empty, with the check engine light on. Had to pay out of pocket for repairs, because I was tired of them trying to negotiate a price for the services. All of this over a $2500 bill that I paid and I was offered $800 for reimbursement. They had the attitude of you can either take this $800 or nothing. When I was only asking them to fix the problems it had when it left them. This isn't something I caused. DO NOT BUY FROM THIS DEALERSHIP! Terrible customer service

I am posting this for accountability regarding Anderson‑Weber Toyota and its affiliated dealership,…read moreToyota of Muscatine, operated by the Weber family (Jeff Weber, Tim Weber, Alec Weber). I specifically communicated with these individuals regarding a critical title and registration error involving a 2026 Toyota vehicle purchase. Despite clear instructions, the dealership processed documents under the wrong purchaser using an electronic signature workflow without proper disclosure. This error has not been corrected despite repeated notices and escalation to ownership. Current impact (not hypothetical -- already happened) I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused registration due to incorrect title/assignment I am now facing court exposure, penalties, and inability to legally operate the vehicle This harm is directly caused by dealership documentation failure and delay in correction. What makes this serious This is no longer a customer service issue -- it is a compliance and liability issue: Incorrect MSO/title assignment Failure to correct after formal notice Failure to act after foreseeable legal consequences Continued inaction even after damages occurred The dealership has been provided with a standard Illinois correction mechanism (Affirmation of Correction / POA) and has all authority required to fix the issue immediately, yet has not done so. Expectation I am still requesting only one thing: Immediate corrected title or signed Illinois correction document. Warning to buyers Be extremely careful: Verify purchaser name before signing anything Do not rely on electronic signing without review Ensure ownership and title documentation is correct before leaving This situation has escalated unnecessarily due to lack of timely corrective action from dealership ownership. I expect immediate resolution.

Chase Ebbinghouse Thank you for all of your work and due…read morediligence in helping us purchase our new Toyota. We truly appreciate the time you took to walk us through every detail of the vehicle and ensure we felt confident in our decision. Your thoroughness and professionalism made the entire experience smooth and enjoyable. Job well done--we are very grateful for your support! Thank you again, C & P M