I bought a car less than three weeks ago and I drove it down south and found out the air didn't…read morework. It's still under the dealer warranty and so I took it in. They cannot fix it cause it's too cold so they told me to come back with a warm and they would make a note of it so it was still covered under warranty. MELISSA VONG basically said F U. If we can't fix it now you're gonna pay for it yourself even though it's not my fault because it's too cold and told me i'd have to buy the extended warranty. The service people even said that they don't think that's fair to me because I brought it in within the warranty period. If I ever treated my customers like that, I wouldn't have a business.

I had a very frustrating experience with McGrath Buick GMC Cadillac in Cedar Rapids, IA…read more I found a Nissan 350Z listed at their Cedar Rapids location and placed an online hold that was advertised as being good for 24 hours. I live about an hour and a half away, so I went to the McGrath dealership in Davenport instead. A salesman there told me he would handle everything and have the car brought down to Davenport for me. After that, I received a call from Russ Beltz at the Cedar Rapids location. I informed him that a Davenport salesman was already assisting me with the purchase. At this point, two salespeople and one manager were aware that I fully intended to buy this vehicle. I was told the car could be brought to Davenport the same day, which never happened. Later, I received a message from Russ Beltz stating that the vehicle had been sold -- despite knowing I was actively trying to purchase it and had been told it was being transferred for me. The lack of communication and follow-through was extremely disappointing, and it felt very unprofessional given the assurances I was given. Overall, this experience wasted my time and left me with no trust in their sales process. I would not recommend this dealership if you expect honesty, coordination between locations, or respect as a serious buyer.

This dealership is a wonderful place to deal with. They are friendly and courteous and you don't…read morehave the high pressure long time weight that you do at bigger car dealerships. I've bought two vehicles from these folks now and the third I will purchase from here again, forget what you hear about JD BYRIDER. Forget the gossip forget all the crap the service center has wonderful people working in there and the big wink wink smile smile.

AFTER PURCHASING MY VEHICLE ALMOST TWO WEEKS AGO, MY CAR HAS BEEN IN THIER SERVICE DEPARTMENT…read more"Everyday" I've sat in my car once for a few mins until we learned it had a check engine light on the dash . Everyday it's something new about why my car isn't ready yet. I've lost so much money buying Ubers etc to get back and fourth. Their not understanding AT ALL.. you call them and they HAVE NO ANSWERS on how to help fix the issue, no answers on how to accommodate the customer on their bad doings .. THEY DO NOT CARE, the service department is a JOKE

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

We bought a used VW from this small dealership. A 2016 with only 96K miles on it. After roughly…read moreless 2 weeks & after driving less than 1000 miles, the car started smoking. We took it to a local VW dealer who after assessing it said the entire engine needs to be replaced. Parts & labor totaling around $20K. This dealership refuses to stand behind their car because we did not buy a extended warranty. The dealership who evaluated the vehicle indicated tinkering had previously been done to cover up issues.

BEWARE!!!!!!!! I bought a Buick Enclave from this dealership. They claimed everything was great and…read morethere were no issues, yet they refused to let me take it somewhere local to have it looked over bc "They didn't need someone to come up with a list of things that were wrong when they looked it over and know that isn't true". That was the red flag that I unfortunately ignored due to the fact I had driven 3 hours with a baby to come look at this vehicle. On the way home, it did this shutter a few different times that only got worse the more I drove it. After a month, I finally took it to multiple places to have it looked at and found that it needed a new transmission, timing chain, torque converter, among multiple other costly repairs that totaled more than what I even paid for it. I went to write a bad review on their facebook page only to find that it was no longer a page. Then I went to their website to see that it said "This dealership has no inventory", and then went to the places on their page where reviews can be seen and written and it said "This dealership is no longer available". Then I tried calling their phone number and it is no longer in service. These dirty crooks sold a bunch of crap to innocent people and either got busted or went off the grid before they were caught. I really hope it's the first of the two! How absolutely DISQUISTING! **Beware of Colton Henley and Jasmin Ripoll - Henley** They are CROOKS!

I have a car loan thru TFS. No problems so far, I will write updates if something arises. I bought…read morea 2020 Tacoma during the Covid-19 SIP. I work in essential services, so I don't shelter in place. I needed a vehicle, and went to the nearest dealer. I asked for a car loan with 0% financing, and after a few minutes, I got it! Smooth transaction, no problems. Now it might of helped that I'm a member of the "800 Club" and I was coached by a financial advisor. Good luck out there!

I have had my ex husband's Prius sitting outside my house for almost 3 months and need to sell it…read moreand give the money to my kids. Unfortunately he passed away on 10/23/21 and left his car to the kids. I called the probate department today and spoke with Caroline pronounced "Caroleene "at Toyota financial in Iowa. She was VERY nice and extremely informative. She explained how to access the account and get the amount due to Toyota. Hopefully I can sell it now!

Bought a car from them where they said everything was check and everything was good, not even 5 min…read moreafter leaving with the dealer with the new car a check engine light appears (owner said he will cover it), they didn't have the second key and they told me i can either buy a second key for them or they will keep looking (i doubt it), front tires are at 5/32 and rear tires are at 2/32 which is pretty much considered legally bald and in my car it's a safety and mechanical hazard having mismatched tire treads, 360 camera doesn't work and i get a fault code each time i put it into reverse for rear camera, im curious to see what else comes next, i barely had the car for less than 2 weeks so wish me luck

We had a great experience with Schoepp Motors and our salesperson, Nate! He was super friendly and…read morehonest. We sold our Lexus to him this winter and we are happy with how everything went. The showroom is clean and we would definitely come back if we're in the market for a used car!