I had a great experience with my purchase of a Kia Niro a week ago. My experience with CJ and…read moreeveryone else on the team was very positive. I had thought the technology might be overwhelming, but CJ did a great job explaining it in a way I could understand and did all of the initial set-up for me. He accompanied me on two separate test drives with absolutely no pressure to buy.This was the best car buying experience I've ever had!

Wow!! What a team you have over there. I drove all the way from Cedar Rapids and you earned a buyer…read morefor life!! Thankyou Thankyou Lukas think about management. You deserve it

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

I have bad credit, and one of the owners happens to work at a finance company out of Dubuque, Iowa…read more I couldn't get a co-signer, from anyone else, but needed a reliable car for work, the finance company's APR is steep, no lie! But for me it was worth it, I was able to find a car that fit my budget, and drive it off the lot, the next day!

Keith and Diane in the service department are incredible! They are truly the first people I've…read moreencountered in a long time who understand what exceptional customer service is all about. They make you feel heard, understood, and genuinely cared for and, most importantly, they are committed to finding and fixing the problem. I'm so impressed with their professionalism, kindness, and dedication. You've definitely earned a new loyal customer! Thank you, Keith and Diane, for making such a positive difference!

I highly recommend McGrath Chevrolet! From the first inquiry, until we drove our new car off the…read morelot Kyle was absolutely amazing. He helped us find the perfect vehicle that was not only the style we were looking for, but had all of the features on our wish list and most importantly fit our budget. Everyone we worked with in addition to Kyle was so kind and helpful (Tyler, Michelle and Dave). They all took the time to answer any questions my husband and I had, even offering extra useful information. They talked to us like friends, never being pushy or acting like we were just a numer buying a vehicle. We walked away with not only the perfect vehicle for us but a piece of mind knowing we made the right decision. If you're looking for a great vehicle, at great prices and unbeatable staff, McGrath Chevrolet is the place to go!!

Robbie is excellent at helping us with our vehicles. Oil changes, brakes, tire changing and all…read moreother car repairs. We just had 3 of our cars worked on for oil changes and not only is he fair and honest, he checks the car over for lights that are out, other issues you may not have noticed or, in our case, a washer fluid reservoir that had gotten punched by a stick at some point. He has never suggested anything that didn't need to be done and the price is always less than the dealerships. Highly recommended. He also has a towing service if you need it.

Robby got us repaired in quick manner. He worked with our insurance and went above and beyond with…read moregreat service all around. He kept us informed throughout the process. Very friendly, too

The owner's ego though. I was driving and rolled my window down, because it is perfect weather to…read moredo so, and he literally yelled at me asking if I have a problem. I am sorry, but apparently you cannot roll any windows down and listen to music while looking at your surroundings because he may think you have an issue. I hope you do not have any kids or grandkids. Your a grown adult yelling at a stranger who is half you age, if that. Don't worry, you know it is him with his license plates being TOPSHELF.

If you want to be taken advantage of, this is the place to go. I don't usually leave reviews but if…read moreI could give this place negative stars, I would. It's not the same after Jeff left. Jeff was honest and had good business practices. Gale is not and does not. My grandfather has taken his vehicles here (when it was still Jeff's) for over 20 years. Gale just lost business from us and all our family.

A couple of veterans suggested bringing my car to Big A Auto for my auto repairs and oil changes…read more It started with an email to Tony at Big A Auto and he replied straight away. I needed the rear brakes replaced and honestly I was worried about the cost. Tony set up an appointment to first look at the brakes to see just how bad they were, and then worked in a discount for being military/veteran. I was amazed at how much the cost for the repair was. Needless to say, thanks to my fellow veterans for recommending Big A Auto because I will bring my car here for all her needs. The customer service and honesty is tremendous, and I recommend Big A Auto to everyone! Thank you very much Big A Auto.

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.