We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

I have been looking for a new Honda CRV for about a month, and I seen one I liked at Richardson…read moreMotors. I contacted them and told them what I had for a trade, ant they beat all other Honda dealers in a 150 mile radius on price for my trade and the price on the new CRV. Worked out the deal over the phone, set up a time to come up to the dealership, I was a hour and a half away, and I was in and out, just like that. Great experience with them and highly recommend them.

I am extremely disappointed and upset with our experience at Richardson Motors. My husband…read morepurchased a 2016 Ford Fusion from them for $7,500 for our 17-year-old son. We never imagined that less than 300 miles later, we would be facing a catastrophic engine problem. We were told the engine block needs to be replaced and that the head gasket is bad. We are now looking at approximately $7,000 in additional repair costs on top of the $7,500 we already paid for the vehicle. I understand that the car was sold "as is." However, I believe there is a big difference between understanding that a used vehicle may need repairs and having a major engine failure within 300 miles of purchasing it. What has been most upsetting is not only the cost, but the dealership's response when we reached out for help. They were unwilling to do anything to assist us. We are a family who worked hard to purchase this vehicle for our 17-year-old son. To spend $7,500 on a vehicle and then be faced with another $7,000 in repairs almost immediately is absolutely heartbreaking and financially devastating. We weren't asking them to give us a brand-new car -- we were simply hoping they would show some compassion and stand behind the vehicle they sold us. In my opinion, this is extremely poor customer service. Things can go wrong with used vehicles, and I understand that. What I cannot understand is how a dealership can sell someone a vehicle, have it suffer a major engine failure before the buyer has even put 300 miles on it, and then simply refuse to help in any way. This experience has left us feeling completely disappointed and taken advantage of. I sincerely hope other families do their homework, have any used vehicle thoroughly inspected by an independent mechanic before purchasing, and understand exactly what they are getting into. For our family, this has been a very expensive and heartbreaking lesson. Richardson Motors had an opportunity to make a terrible situation a little better by simply working with us, and they chose not to. That is what we will remember most about this experience.

The best customer service I have ever received from any car dealership. I highly recommend going to…read moresee Jeff Wilson for your BMW needs. He goes above and beyond to make sure that his customers are thoroughly satisfied. If they do not have a particular vehicle in stock, he is more than happy to speak with his dealers to find a suitable option. Unlike many dealerships, I did not feel rushed or pressured, and the communication was excellent. Jeff was always great about following up and giving updates. Highly recommend him! Also, I did countless comparisons - they offer very fair prices!

Here is our experience with Deery Brothers BMW. We live 6 hours away and found a X4 BMW we were…read moreinterested in. We called for information, Brandon, who answered the phone was unable to answer a majority of the questions as he specialized at their Nissan store vs the BMW. We then spoke with Donny the sales manager to try and answer some of questions like why they don't certify pre owned vehicles at the dealership. We gave Brandon a list of items that we needed before committing to coming to see the car - Car fax, service reports we specified that any damage to the windshield would be a deal breaker. Images of my car were requested and I was asked to point out every flaw. I was given a dollar range that I was trying to negotiate on. I was told that if my car was in as good of shape as I said and photos showed where we would be sitting. We decided that it would be worth a drive to see the X4 BMW and was told it would be cleaned and ready for us. I was impressed that Brandon took time to try and learn every detail of the car to be able to speak knowledgably with us. However, the car with cream interior was anything but clean. For a luxury car dealership I would expect the cars to be immaculate. There was long grass in the hatch back, the seats were dirty and it felt like there was some type of cleaning product that wasn't wiped off leaving a sticky residue on the steering wheel and the gear selector. As we started to test drive the car the HVAC was not working on a very hot day. I was understanding about this. We decided this wasn't the car for us. We decided to look at another BMW, this time an X5. Brandon took us to the BMW dealership to Jeremy who is a certified BMW dealer. Jeremy did a nice job of demonstrating the selling points - this car was cleaner than the last but was not as clean as would be expected. At this point it is now past 3 in the afternoon we had been on the road to the dealership at 5 AM and we were exhausted. I should have left at this point and called the day a wash but, we decided to talk numbers. They did not keep to value Donnie had offered us for our 2018 Audi which was in very nice shape. They dropped the offer by 2k and stated it needed new tires. Yet another opportunity to leave that we should have taken but did not. (After the trade and sale my Audi was listed on their site as a clean trade with a profit of $7000 it still had the original tires.) We are still working with Jeremy and Brandon on the BMW X5. None of the flaws on their car are pointed out to us - paint chips, missing floor mats etc. During the deal they never offered us the Car Fax, Service reports, the interest rate was told to us was inaccurately and never told us when our first payment would be. During one of the waiting periods I told Brandon that the service reports shared with us on the X4 still had the personal information of the previous owner. He was aware. So, know that your privacy is not secure with this dealership. I now know the personal information of the Surgeon who had owned the car before. We decided that we would work with the deal and trade that they offered us and bought the X5. In hind sight, after some much needed sleep I know we left too much money on the table and this was a bad deal. However, I can't fairly hold the dealership fully responsible for this horrific deal, we made. It is now 6:45 PM and we are on our way home in the X5. This is where our truly poor experience starts. Our salesmen failed to point out the filled quarter size rock chip on the passenger side of the front windshield. We texted Brandon, as it is closing time "he will talk with everyone tomorrow". We continue on our 6 hour journey home. I emphasized again this was a deal breaker for me and asked what could be done. Jeremy calls me and my husband the next day to check in. I told him about the windshield issue and he said he and Brandon would figure it out. I asked for the missing Car Fax and service reports. Jeremy said that he would email those to me. Jeremy did email but only to ask for a five star Google review, none of the info I asked for. When I reached out again Jeremy was sorry he had been busy with customers. I reached out AGAIN and the response was that they needed to talk with Chad the owner and we will get something figured out. Another day passed with no information and when I reached out again, to them again they were too busy with customers. At this point I am now realizing that I am not a customer any more. They only care about the person signing on the dotted line- there is no after care at this dealership and no one is willing to stand behind their word. I finally state that I am willing to drive the 6 hours to cancel this deal and just trade back cars. Finally I got a little traction and get a text message from Mike sales manager. In the end they decided to not fix anything.

The sales team has been amazing! In an unfortunate personal situation with an accident/total loss…read moreof my sons car while in Dubuque for college, this team treated him respectfully, worked well with me over the phone and even provided videos of the car and a test drive. They were so understanding and compassionate for our situation-- Being far away and needing a 20 year old to navigate a car purchase by himself couldn't have been a better experience than it was with Deery.

Bought a used 2011 Ford Escape 1 year ago and brought into the mechanic today (whom I trust) and…read morecome to find out the frame of the car itself was rusted through very badly! There is no way we could have put this much rust in one year, and we were even storing the vehicle in the garage! Don't trust their vehicle services! And they straight up lied to us and did not disclose the rusted frame.

I was heading out of town on business and had an issue with my tail lights remaining on and…read moredraining my battery. No other dealership could fit me in. All it took was one mechanic to look at it and fix the part within 5 minutes. Great mechanic, awesome staff. They were booked for the day and easily could have pushed me off til next week.

Sarah Kimbriel and Rob Hoffman were most pleasant and professional in our purchase of a F150. Every…read morestep of the process from learning about us and what we wanted to handing us the keys to the truck was made pleasant and professional. We recommend Sarah and Rob at Finnin Ford when you are looking for both the vehicle and experience you want. - Doug, Jackson Junction

Brandon in sales is a liar. I bought two vehicles. He told me a NANO coating was better than…read moreceramic coating and quoted $1200. We agreed on $900 but they changed it to $995. I sent him a customer and when I asked about a referral fee he again lied and said he took it off the sales price. The customer trade had damage which they would repair and deduct it from the trade value. Now Brandon is trying to get the customers insurance to pay for the damages. Apparently they will try any trick to get more money out of you anyway they can. Not the type of place I woukd ever deal with purchasing a new car at again.

Keith and Diane in the service department are incredible! They are truly the first people I've…read moreencountered in a long time who understand what exceptional customer service is all about. They make you feel heard, understood, and genuinely cared for and, most importantly, they are committed to finding and fixing the problem. I'm so impressed with their professionalism, kindness, and dedication. You've definitely earned a new loyal customer! Thank you, Keith and Diane, for making such a positive difference!

I highly recommend McGrath Chevrolet! From the first inquiry, until we drove our new car off the…read morelot Kyle was absolutely amazing. He helped us find the perfect vehicle that was not only the style we were looking for, but had all of the features on our wish list and most importantly fit our budget. Everyone we worked with in addition to Kyle was so kind and helpful (Tyler, Michelle and Dave). They all took the time to answer any questions my husband and I had, even offering extra useful information. They talked to us like friends, never being pushy or acting like we were just a numer buying a vehicle. We walked away with not only the perfect vehicle for us but a piece of mind knowing we made the right decision. If you're looking for a great vehicle, at great prices and unbeatable staff, McGrath Chevrolet is the place to go!!

I am posting this for accountability regarding Anderson‑Weber Toyota and its affiliated dealership,…read moreToyota of Muscatine, operated by the Weber family (Jeff Weber, Tim Weber, Alec Weber). I specifically communicated with these individuals regarding a critical title and registration error involving a 2026 Toyota vehicle purchase. Despite clear instructions, the dealership processed documents under the wrong purchaser using an electronic signature workflow without proper disclosure. This error has not been corrected despite repeated notices and escalation to ownership. Current impact (not hypothetical -- already happened) I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused registration due to incorrect title/assignment I am now facing court exposure, penalties, and inability to legally operate the vehicle This harm is directly caused by dealership documentation failure and delay in correction. What makes this serious This is no longer a customer service issue -- it is a compliance and liability issue: Incorrect MSO/title assignment Failure to correct after formal notice Failure to act after foreseeable legal consequences Continued inaction even after damages occurred The dealership has been provided with a standard Illinois correction mechanism (Affirmation of Correction / POA) and has all authority required to fix the issue immediately, yet has not done so. Expectation I am still requesting only one thing: Immediate corrected title or signed Illinois correction document. Warning to buyers Be extremely careful: Verify purchaser name before signing anything Do not rely on electronic signing without review Ensure ownership and title documentation is correct before leaving This situation has escalated unnecessarily due to lack of timely corrective action from dealership ownership. I expect immediate resolution.

Chase Ebbinghouse Thank you for all of your work and due…read morediligence in helping us purchase our new Toyota. We truly appreciate the time you took to walk us through every detail of the vehicle and ensure we felt confident in our decision. Your thoroughness and professionalism made the entire experience smooth and enjoyable. Job well done--we are very grateful for your support! Thank you again, C & P M

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

We were on the road traveling from Kentucky and stopped for an event in Dubuque and then heading to…read moreDesMoines Iowa. We have a 2020 Pacifica with the Braunability. Last night we fueled up when we got to town at the Hy-Vee downtown. Drove to our hotel Holiday Inn. Next morning we go to leave for a meeting and the car just smelled strongly of gasoline. It showed 1/2 tank of gas even though we had just filled it. We go to meeting. Leave and then the car shows empty tank! Strong smell of gas, made it like .50 and car sputtered to a dead stop. AAA was quick to get the car to Turpin Dodge and with the Braunability we didn't know what we were in for. Only here for a day an 1/2 we are thinking we lost our trip time here but they gave us a loaner, and we went on our way! We made it to our convention events. They were sooooo kind! They were able to replace the gas line that went bad, gave us loaner for the day, and they were SOOOOO NICE AND ACCOMODATING. We felt blessed to end up here. It was a difficult situation made so much easier because of their assistance!!

The last few years I've had a lot of problems with my car (it's getting old). However, I can always…read morecount on Eric to fit me in ASAP and to get me a loaner so I'm not stranded. He is always so kind and understanding. Eric is always my first call when something goes wrong and the #1 reason why I keep coming back!